Dell Technology Guide
Page 20
... Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot...
... Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot...
Dell Technology Guide
Page 64
... USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) You then need to reactivate a USB pointing device if any of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when... to the USB port. 2 On the Touch Pointer tab, select or clear the Show the touch pointer when I'm interacting with items on the screen check box. 3 Click OK. Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more information. Also...
... USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) You then need to reactivate a USB pointing device if any of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when... to the USB port. 2 On the Touch Pointer tab, select or clear the Show the touch pointer when I'm interacting with items on the screen check box. 3 Click OK. Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more information. Also...
Dell Technology Guide
Page 107
... and Support → Help • "Maintenance Tasks (Enhance Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. NOTE: Unsaved data associated with a frozen blue screen. Starting Your Computer in Safe Mode Safe mode is a troubleshooting option for at least 8 seconds. Write down the message. The error... 107 Press and hold the power button for Windows that power is off and components will be displayed. See "Replacing a Battery" on . If an existing problem does not reappear when you troubleshoot the...
... and Support → Help • "Maintenance Tasks (Enhance Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. NOTE: Unsaved data associated with a frozen blue screen. Starting Your Computer in Safe Mode Safe mode is a troubleshooting option for at least 8 seconds. Write down the message. The error... 107 Press and hold the power button for Windows that power is off and components will be displayed. See "Replacing a Battery" on . If an existing problem does not reappear when you troubleshoot the...
Dell Technology Guide
Page 124
... accidentally delete drivers needed by using Task Manager: 1 Right-click the taskbar and select Task Manager. 2 On the Applications tab of the Windows Task Manager screen, click the application that is not responding, and then click End Task. 124 Managing Applications (Programs) HINT: Simply deleting a program does not completely remove it... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer.
... accidentally delete drivers needed by using Task Manager: 1 Right-click the taskbar and select Task Manager. 2 On the Applications tab of the Windows Task Manager screen, click the application that is not responding, and then click End Task. 124 Managing Applications (Programs) HINT: Simply deleting a program does not completely remove it... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer.
Dell Technology Guide
Page 245
...click List all Modes. You can change the screen resolution. In pan mode, the entire screen cannot be visible. HINT: The capacities of the screen, use the touch pad or track stick to resolve specific display problems. Accessing the Video Card Control Features For ...display, the computer enters pan mode. Only the recommended screen resolutions are listed. For help with specific problems, click the Troubleshoot button from the Settings tab. Getting Help for Video Display Resolution Problems For information about setting display properties through the Windows Display ...
...click List all Modes. You can change the screen resolution. In pan mode, the entire screen cannot be visible. HINT: The capacities of the screen, use the touch pad or track stick to resolve specific display problems. Accessing the Video Card Control Features For ...display, the computer enters pan mode. Only the recommended screen resolutions are listed. For help with specific problems, click the Troubleshoot button from the Settings tab. Getting Help for Video Display Resolution Problems For information about setting display properties through the Windows Display ...
Dell Technology Guide
Page 249
...from the TV and computer. Connecting Your Computer to Find Help If your computer or TV shows no display or has other display problems, you can also select a category and click on the Help Contents for that is available. Getting Help for Video Card Control Panels... with extensive help information. Troubleshooting Display Settings Where to a TV and Adjusting Display Settings 249 For more information, see the section of the screen. Resolving Common Problems Computer Does not Recognize the TV as a Display Device 1 Turn off the TV. 2 Turn off the computer. 3 Disconnect the video ...
...from the TV and computer. Connecting Your Computer to Find Help If your computer or TV shows no display or has other display problems, you can also select a category and click on the Help Contents for that is available. Getting Help for Video Card Control Panels... with extensive help information. Troubleshooting Display Settings Where to a TV and Adjusting Display Settings 249 For more information, see the section of the screen. Resolving Common Problems Computer Does not Recognize the TV as a Display Device 1 Turn off the TV. 2 Turn off the computer. 3 Disconnect the video ...
Dell Technology Guide
Page 271
...message occurs in a program, see the program's documentation. Troubleshooting 271 This message may not apply if you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the ...device is properly connected. 3 If an error message appears on the screen, write down the exact message. Troubleshooting HINT: Save time by following these basic tips when troubleshooting your computer. 1 If you set your...
...message occurs in a program, see the program's documentation. Troubleshooting 271 This message may not apply if you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the ...device is properly connected. 3 If an error message appears on the screen, write down the exact message. Troubleshooting HINT: Save time by following these basic tips when troubleshooting your computer. 1 If you set your...
Dell Technology Guide
Page 272
...your Service Manual for information about power lights. This light can also be resolved. Write down the information displayed on the screen and look for the message in the System Messages list or in your Service Manual for information on your system board, ... hard drive, etc. These lights function in a certain sequence to indicate status and problems. See your Service Manual for information about diagnostic lights. Dell Diagnostics can also indicate internal power problems. See your computer. 272 Troubleshooting These lights start and turn off or light in conjunction...
...your Service Manual for information about power lights. This light can also be resolved. Write down the information displayed on the screen and look for the message in the System Messages list or in your Service Manual for information on your system board, ... hard drive, etc. These lights function in a certain sequence to indicate status and problems. See your Service Manual for information about diagnostic lights. Dell Diagnostics can also indicate internal power problems. See your computer. 272 Troubleshooting These lights start and turn off or light in conjunction...
Dell Technology Guide
Page 276
... message you received is correct (see "Working With Options on the System Setup Program Screen" on the system board might be enabled or disabled in the table, see "Contacting Dell" on page 292). HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS ... TO CORRECT CONNECTORS. K E Y B O A R D F A I L U R E - ERROR 8602 - NOTICE - Contact Dell (see the documentation for External Keyboards" on page 337). Keyboard failure or keyboard cable loose (see "Keyboard Problems for either the operating system or the program that the boot sequence information is not listed in...
... message you received is correct (see "Working With Options on the System Setup Program Screen" on the system board might be enabled or disabled in the table, see "Contacting Dell" on page 292). HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS ... TO CORRECT CONNECTORS. K E Y B O A R D F A I L U R E - ERROR 8602 - NOTICE - Contact Dell (see the documentation for External Keyboards" on page 337). Keyboard failure or keyboard cable loose (see "Keyboard Problems for either the operating system or the program that the boot sequence information is not listed in...
Dell Technology Guide
Page 281
...or from the Drivers and Utilities media. See "System Setup" on Laptop Computers NOTE: If your computer does not display a screen image, see "Contacting Dell" in the system setup program and is known to be working properly. 2 Turn on page 271 and run the...with your hard drive. Running the Dell Diagnostics CAUTION: Before you begin . Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is connected to use the Dell Diagnostics If you experience a problem with your computer, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If the ...
...or from the Drivers and Utilities media. See "System Setup" on Laptop Computers NOTE: If your computer does not display a screen image, see "Contacting Dell" in the system setup program and is known to be working properly. 2 Turn on page 271 and run the...with your hard drive. Running the Dell Diagnostics CAUTION: Before you begin . Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is connected to use the Dell Diagnostics If you experience a problem with your computer, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If the ...
Dell Technology Guide
Page 284
... a test, a message appears with an error code and a description of devices in the system. Write down the error code and problem description and see "Contacting Dell" on your computer. NOTE: The Service Tag for more . Option Test Memory Test System Exit Function Run the stand-alone memory test...the top of devices in the system. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of each test screen. This typically can take an hour or more information. 284 Troubleshooting Used to test a specific device or customize the tests to run ....
... a test, a message appears with an error code and a description of devices in the system. Write down the error code and problem description and see "Contacting Dell" on your computer. NOTE: The Service Tag for more . Option Test Memory Test System Exit Function Run the stand-alone memory test...the top of devices in the system. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of each test screen. This typically can take an hour or more information. 284 Troubleshooting Used to test a specific device or customize the tests to run ....
Dell Technology Guide
Page 285
...all devices attached to the Main Menu screen. The device list may indicate requirements for contacting Dell Technical Support including live chat, phone and E-mail. To exit the Dell Diagnostics and restart the computer, close the test screen to return to your computer. The ...settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Displays error conditions encountered, error codes, and the problem description. Dell Support Center The Dell Support Center application is installed on the taskbar or from system ...
...all devices attached to the Main Menu screen. The device list may indicate requirements for contacting Dell Technical Support including live chat, phone and E-mail. To exit the Dell Diagnostics and restart the computer, close the test screen to return to your computer. The ...settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Displays error conditions encountered, error codes, and the problem description. Dell Support Center The Dell Support Center application is installed on the taskbar or from system ...
Dell Technology Guide
Page 288
...Support for information on page 299. Problems Writing to the optical. Hard Drive Problems RUN CHECK DISK - Windows Vista 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties→ Tools→ Check Now. 288 Troubleshooting See your screen. • Ensure that the volume...muted by clicking any boxes that are checked. See "Sound and Speaker Problems" on power management modes. The optical drive must receive a steady stream of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. Try closing all DVD drives. FOR DRIVES ...
...Support for information on page 299. Problems Writing to the optical. Hard Drive Problems RUN CHECK DISK - Windows Vista 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties→ Tools→ Check Now. 288 Troubleshooting See your screen. • Ensure that the volume...muted by clicking any boxes that are checked. See "Sound and Speaker Problems" on power management modes. The optical drive must receive a steady stream of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. Try closing all DVD drives. FOR DRIVES ...
Dell Technology Guide
Page 289
...additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: Do not plug a telephone cable into the... modem. • Disconnect the telephone line from the modem and connect it to continue the desired action. 4 Follow the instructions on the screen. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N...; Check Now. 4 Click Scan for a dial tone. E-Mail, Modem, and Internet Problems CAUTION: Before you are an administrator on the modem (the jack has either a green...
...additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: Do not plug a telephone cable into the... modem. • Disconnect the telephone line from the modem and connect it to continue the desired action. 4 Follow the instructions on the screen. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N...; Check Now. 4 Click Scan for a dial tone. E-Mail, Modem, and Internet Problems CAUTION: Before you are an administrator on the modem (the jack has either a green...
Dell Technology Guide
Page 290
... - 1 Click Start→ All Programs→ Modem Helper or Modem Diagnostic Tool. 2 Follow the instructions on the screen to the Internet. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to identify... and resolve modem problems. Modem Helper is not available on certain computers. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - If all ...to verify that is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
... - 1 Click Start→ All Programs→ Modem Helper or Modem Diagnostic Tool. 2 Follow the instructions on the screen to the Internet. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to identify... and resolve modem problems. Modem Helper is not available on certain computers. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - If all ...to verify that is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
Dell Technology Guide
Page 291
... you want to restart your computer. IEEE 1394 Device Problems CAUTION: Before you want to restore computer resources. See "Working With Options on the System Setup Program Screen" on page 337). Windows Vista 1 Click Start ...DEVICE IS RECOGNIZED BY WINDOWS - d r i v e l e t t e r : \ I S N O T A C C E S S I N G S YS T E M N O T F O U N D - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOT ENOUGH MEMORY OR RESOURCES. I N S E R T B O O T A B L E M E D I N S YS T E M S E T U P - is missing an essential file. Windows XP 1 Click ...
... you want to restart your computer. IEEE 1394 Device Problems CAUTION: Before you want to restore computer resources. See "Working With Options on the System Setup Program Screen" on page 337). Windows Vista 1 Click Start ...DEVICE IS RECOGNIZED BY WINDOWS - d r i v e l e t t e r : \ I S N O T A C C E S S I N G S YS T E M N O T F O U N D - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOT ENOUGH MEMORY OR RESOURCES. I N S E R T B O O T A B L E M E D I N S YS T E M S E T U P - is missing an essential file. Windows XP 1 Click ...
Dell Technology Guide
Page 294
...moving your mouse, press and hold the power button for information. • Ensure that your computer. Other Software Problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is ... in an environment similar to run the software. See "Contacting Dell" on the screen. 3 A solid blue screen appears TU R N T H E C O M P U T E R O F F - For additional safety best practices information, see if that resolves the problem. 294 Troubleshooting See the software documentation for at www...
...moving your mouse, press and hold the power button for information. • Ensure that your computer. Other Software Problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is ... in an environment similar to run the software. See "Contacting Dell" on the screen. 3 A solid blue screen appears TU R N T H E C O M P U T E R O F F - For additional safety best practices information, see if that resolves the problem. 294 Troubleshooting See the software documentation for at www...
Dell Technology Guide
Page 301
...E M O U S E C O N T R O L L E R - Click or double-click the speaker icon in the Dell Diagnostics (see "Running the Dell Diagnostics" on page 79. To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons...and firmly reconnect the cable. If you are using the system setup program, see the documentation shipped with your screen. C H E C K T H E M O U S E C A B L E - Touch Pad or Mouse Problems for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) For more...
...E M O U S E C O N T R O L L E R - Click or double-click the speaker icon in the Dell Diagnostics (see "Running the Dell Diagnostics" on page 79. To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons...and firmly reconnect the cable. If you are using the system setup program, see the documentation shipped with your screen. C H E C K T H E M O U S E C A B L E - Touch Pad or Mouse Problems for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) For more...
Dell Technology Guide
Page 302
...the graphics card and monitor. • Ensure that the monitor cable is connected as a lamp. 302 Troubleshooting Video and Monitor Problems CAUTION: Before you begin any video extension cables and connect the monitor directly to the computer. • Swap the computer ...connectors for bent or broken pins (it is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The Screen is normal for troubleshooting purposes. For additional safety best practices information, see the monitor's documentation. If you remove the card...
...the graphics card and monitor. • Ensure that the monitor cable is connected as a lamp. 302 Troubleshooting Video and Monitor Problems CAUTION: Before you begin any video extension cables and connect the monitor directly to the computer. • Swap the computer ...connectors for bent or broken pins (it is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The Screen is normal for troubleshooting purposes. For additional safety best practices information, see the monitor's documentation. If you remove the card...
Dell Technology Guide
Page 349
... providing data redundancy. read -only - PXE - The primary temporary storage area for attaching a PS/2-compatible keyboard, mouse, or keypad. If no problems are detected during POST, the computer continues the start-up. random-access memory - A file can be seen by the human eye. The higher ... memory, hard drives, and video. ROM, unlike RAM, retains its vertical frequency). PS/2 - Data and/or files you shut down your screen's horizontal lines are more likely to have an operating system to be configured and started remotely. resolution - BIOS, that cannot be deleted or ...
... providing data redundancy. read -only - PXE - The primary temporary storage area for attaching a PS/2-compatible keyboard, mouse, or keypad. If no problems are detected during POST, the computer continues the start-up. random-access memory - A file can be seen by the human eye. The higher ... memory, hard drives, and video. ROM, unlike RAM, retains its vertical frequency). PS/2 - Data and/or files you shut down your screen's horizontal lines are more likely to have an operating system to be configured and started remotely. resolution - BIOS, that cannot be deleted or ...