Color Multifunction Printer - Users Guide
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Clearing Paper Jams From the Output Tray 284 Troubleshooting 288 27 Troubleshooting 289 Basic Printer Problems 289 Display Problems 289 Printing Problems 289 Print Quality Problems 291 The Output Is Too Light 291 Toner Smears or Print ...
Clearing Paper Jams From the Output Tray 284 Troubleshooting 288 27 Troubleshooting 289 Basic Printer Problems 289 Display Problems 289 Printing Problems 289 Print Quality Problems 291 The Output Is Too Light 291 Toner Smears or Print ...
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...printer • Answers to access help tools and information. Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Printer documentation and product specifications Go to www.dell.com/support www.dell.com/support provides several online tools, including: • ...and Documentation disc The Software and Documentation disc contains setup video, documentation, and drivers for experienced users or technicians. "Troubleshooting" on your disc to provide last-minute updates about technical changes to install/re-install drivers or access your printer...
...printer • Answers to access help tools and information. Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Printer documentation and product specifications Go to www.dell.com/support www.dell.com/support provides several online tools, including: • ...and Documentation disc The Software and Documentation disc contains setup video, documentation, and drivers for experienced users or technicians. "Troubleshooting" on your disc to provide last-minute updates about technical changes to install/re-install drivers or access your printer...
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27 Troubleshooting Basic Printer Problems Some printer problems can be easy to Enable. This often fixes the problem. Display Problems Problem Menu settings changed from the operator ..." on page 129 for 10 seconds, and then turn off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. Troubleshooting 289 NOTE: If error messages are using the correct Ethernet or USB cable and that the spooler has not stalled. Action Settings in the printer...
27 Troubleshooting Basic Printer Problems Some printer problems can be easy to Enable. This often fixes the problem. Display Problems Problem Menu settings changed from the operator ..." on page 129 for 10 seconds, and then turn off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. Troubleshooting 289 NOTE: If error messages are using the correct Ethernet or USB cable and that the spooler has not stalled. Action Settings in the printer...
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Print media does not stack neatly in the printer driver. 290 Troubleshooting Fan the print media before loading the print media. Load the recommended print side correctly for more information. Turn the print media stack over or ... media. The envelope is empty. Ensure that the width guides and the length guide are using . Otherwise, it . Turn the print media over in the Dell™ Printer Configuration Web Tool. Problem Print media misfeeds or multiple feeds occur. Printer does not duplex pages. Action Ensure that the print media is...
Print media does not stack neatly in the printer driver. 290 Troubleshooting Fan the print media before loading the print media. Load the recommended print side correctly for more information. Turn the print media stack over or ... media. The envelope is empty. Ensure that the width guides and the length guide are using . Otherwise, it . Turn the print media over in the Dell™ Printer Configuration Web Tool. Problem Print media misfeeds or multiple feeds occur. Printer does not duplex pages. Action Ensure that the print media is...
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... and then click Print Test Page in Printer properties of the printer driver, check the Paper Type setting. Go to action 2. Contact Dell. Is the problem recovered? 3 Verify that the Paper Type setting in Printing Preferences of the printer driver. If not, use the ... Configuration Web Tool, see "Understanding the Printer Menus" on page 117 and "Dell™ Printer Configuration Web Tool" on how to replace a toner cartridge. No Go to action 4. Troubleshooting 291 Is the problem recovered? 5 Disable the Toner Saving Mode in Printing Preferences of the printer ...
... and then click Print Test Page in Printer properties of the printer driver, check the Paper Type setting. Go to action 2. Contact Dell. Is the problem recovered? 3 Verify that the Paper Type setting in Printing Preferences of the printer driver. If not, use the ... Configuration Web Tool, see "Understanding the Printer Menus" on page 117 and "Dell™ Printer Configuration Web Tool" on how to replace a toner cartridge. No Go to action 4. Troubleshooting 291 Is the problem recovered? 5 Disable the Toner Saving Mode in Printing Preferences of the printer ...
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... task is complete. Is the problem recovered? a Launch the Tool Box, and click Adjust Fusing Unit on page 167. c Click Apply New Settings. Contact Dell. 292 Troubleshooting No Go to thick. Types" on the Printer Maintenance tab. a On the General or Paper/Output tab in the printer driver. Is the problem recovered...
... task is complete. Is the problem recovered? a Launch the Tool Box, and click Adjust Fusing Unit on page 167. c Click Apply New Settings. Contact Dell. 292 Troubleshooting No Go to thick. Types" on the Printer Maintenance tab. a On the General or Paper/Output tab in the printer driver. Is the problem recovered...
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Troubleshooting 293 Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. The task is complete. b Load the printed sheet with the side to be printed on facing down, and then print a blank ...3. a Load one sheet of paper. Is the problem recovered? 3 Clean up the fusing unit. The Entire Output Is Blank If this issue appears, contact Dell. Random Spots/Blurred Images Action Yes 1 Ensure that the toner cartridges are installed correctly. Streaks Appear on page 264. Toner Cartridge" on the Output If...
Troubleshooting 293 Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. The task is complete. b Load the printed sheet with the side to be printed on facing down, and then print a blank ...3. a Load one sheet of paper. Is the problem recovered? 3 Clean up the fusing unit. The Entire Output Is Blank If this issue appears, contact Dell. Random Spots/Blurred Images Action Yes 1 Ensure that the toner cartridges are installed correctly. Streaks Appear on page 264. Toner Cartridge" on the Output If...
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... the setting for the printer. Contact Dell. 294 Troubleshooting Pitched Color Dots If this issue appears, contact Dell. a Clean inside the printer and performing test print. Action 1 Adjust the transfer bias. Is the problem recovered? Is the problem recovered? Yes The task is ...
... the setting for the printer. Contact Dell. 294 Troubleshooting Pitched Color Dots If this issue appears, contact Dell. a Clean inside the printer and performing test print. Action 1 Adjust the transfer bias. Is the problem recovered? Is the problem recovered? Yes The task is ...
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... of the printer driver, change the plain paper to action 3. Is the problem recovered? The task is printed. Go to action 2. Troubleshooting 295 f Click Registration Adjustment on the Printer Maintenance tab. For example, change the Paper Type setting. Is the problem recovered? 3 Adjust... the fusing unit temperature. No Go to action 4. Contact Dell. The ghost configuration chart is complete. a Launch the Tool Box, and click Adjust Fusing Unit on the Printer Maintenance tab. c Click Apply...
... of the printer driver, change the plain paper to action 3. Is the problem recovered? The task is printed. Go to action 2. Troubleshooting 295 f Click Registration Adjustment on the Printer Maintenance tab. For example, change the Paper Type setting. Is the problem recovered? 3 Adjust... the fusing unit temperature. No Go to action 4. Contact Dell. The ghost configuration chart is complete. a Launch the Tool Box, and click Adjust Fusing Unit on the Printer Maintenance tab. c Click Apply...
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... the problem recovered? Fog Action 1 Is the whole page printed light? 2 Start Clean Developer. The task is the same as the fog. Contact Dell. No Contact Dell. 296 Troubleshooting Is the problem recovered? 3 Start Toner Refresh Mode. No Go to the altitude of The task is installed. a Launch the Tool Box, and click..., and click Toner Refresh Mode on the Printer Maintenance tab. a Launch the Tool Box, and click Clean Developer on the Printer Maintenance tab. Yes Contact Dell.
... the problem recovered? Fog Action 1 Is the whole page printed light? 2 Start Clean Developer. The task is the same as the fog. Contact Dell. No Contact Dell. 296 Troubleshooting Is the problem recovered? 3 Start Toner Refresh Mode. No Go to the altitude of The task is installed. a Launch the Tool Box, and click..., and click Toner Refresh Mode on the Printer Maintenance tab. a Launch the Tool Box, and click Clean Developer on the Printer Maintenance tab. Yes Contact Dell.
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... is complete. 180 degrees, and then reload it in the tray. 2 Verify that the correct print media is complete. Is the problem recovered? Troubleshooting 297 The task is complete. See "Supported Paper The task is complete. Is the problem recovered? 2 Start Clean Developer. No Go to be ... a toner cartridge. If not, use the print media recommended for the printer. b Click Start. b Replace the toner cartridges as necessary. Contact Dell. a Check if the LCD panel on an envelope, go to action 2. No Go to action 3. If printing on print media other than envelopes, ...
... is complete. 180 degrees, and then reload it in the tray. 2 Verify that the correct print media is complete. Is the problem recovered? Troubleshooting 297 The task is complete. See "Supported Paper The task is complete. Is the problem recovered? 2 Start Clean Developer. No Go to be ... a toner cartridge. If not, use the print media recommended for the printer. b Click Start. b Replace the toner cartridges as necessary. Contact Dell. a Check if the LCD panel on an envelope, go to action 2. No Go to action 3. If printing on print media other than envelopes, ...
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...For details, see "When Loading C5" on the application being used. Is the problem recovered? No If the envelope is complete. No Contact Dell. 298 Troubleshooting Go to action 4b. The envelope is complete. Go to action 5b. The task is C5. Action 3 Check the crease. The task... is Envelope #10. Go to action 5a. The envelope is complete. Contact Dell. Is the problem recovered? 5a Ensure that the envelope is properly...
...For details, see "When Loading C5" on the application being used. Is the problem recovered? No If the envelope is complete. No Contact Dell. 298 Troubleshooting Go to action 4b. The envelope is complete. Go to action 5b. The task is C5. Action 3 Check the crease. The task... is Envelope #10. Go to action 5a. The envelope is complete. Contact Dell. Is the problem recovered? 5a Ensure that the envelope is properly...
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... the color registration chart again. No Go to Auto Correct. b Clear the On check box for every color until the lines at 0 are the straightest. Troubleshooting 299 Is the problem recovered? 2 Clean the CTD sensor. Is the problem recovered? 3 Print the color registration chart and manually correct the color registration. d Click...? a Launch the Tool Box, and click Registration Adjustment on page 268. c Clear the On check box for Auto Registration Adjustment. The task is printed. Contact Dell. d Select the value with the straight line.
... the color registration chart again. No Go to Auto Correct. b Clear the On check box for every color until the lines at 0 are the straightest. Troubleshooting 299 Is the problem recovered? 2 Clean the CTD sensor. Is the problem recovered? 3 Print the color registration chart and manually correct the color registration. d Click...? a Launch the Tool Box, and click Registration Adjustment on page 268. c Clear the On check box for Auto Registration Adjustment. The task is printed. Contact Dell. d Select the value with the straight line.
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.... If using paper other than the above or if not performing duplex printing, go to be printed on page 171. Go to action 3b. 300 Troubleshooting Go to action 3a. The task is complete. Yes The task is complete. The task is complete. Go to action 2e. Is the problem recovered...? Is the problem recovered? The task is complete. a Load one sheet of paper. No Contact Dell. Is the problem recovered? 2b Use thin paper that is 163 g/m2 or less. Is the problem recovered? 2a Use thick paper that is properly...
.... If using paper other than the above or if not performing duplex printing, go to be printed on page 171. Go to action 3b. 300 Troubleshooting Go to action 3a. The task is complete. Yes The task is complete. The task is complete. Go to action 2e. Is the problem recovered...? Is the problem recovered? The task is complete. a Load one sheet of paper. No Contact Dell. Is the problem recovered? 2b Use thin paper that is 163 g/m2 or less. Is the problem recovered? 2a Use thick paper that is properly...
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...Fan the print media. Is the problem recovered? 4 Use print media that the print media is not curled. No Go to action 3b. Contact Dell. The task is complete. Go to action 3a. A document jam occurs in the Automatic Document Feeder (ADF) if scanning of multiple-sheet document...the jam. See "Clearing Paper Jams From the ADF" on page 278. Is the problem recovered? No Contact Dell. Action 2d Ensure that is not damp. Contact Dell. Go to action 3c. Troubleshooting 301 Is the problem recovered? 3b Fan the print media. Is the problem recovered? 2 Is the print media...
...Fan the print media. Is the problem recovered? 4 Use print media that the print media is not curled. No Go to action 3b. Contact Dell. The task is complete. Go to action 3a. A document jam occurs in the Automatic Document Feeder (ADF) if scanning of multiple-sheet document...the jam. See "Clearing Paper Jams From the ADF" on page 278. Is the problem recovered? No Contact Dell. Action 2d Ensure that is not damp. Contact Dell. Go to action 3c. Troubleshooting 301 Is the problem recovered? 3b Fan the print media. Is the problem recovered? 2 Is the print media...
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... A document loaded in the ADF cannot be selected. Vertical lines appear on an incoming fax are not sent correctly to sort out the problem. 302 Troubleshooting Action Ensure that there is connected properly. Clean the ADF glass. Unplug the power cord and plug it can cause line errors. Ensure that the...
... A document loaded in the ADF cannot be selected. Vertical lines appear on an incoming fax are not sent correctly to sort out the problem. 302 Troubleshooting Action Ensure that there is connected properly. Clean the ADF glass. Unplug the power cord and plug it can cause line errors. Ensure that the...
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... document's paper type meets the specifications for more time than text when using the ADF. See in the memory. "Supported Paper Types" on page 162. Troubleshooting 303 Ensure that the Ethernet or USB cable is set correctly under (Menu) System Admin Menu Fax Settings Modem Speed. Scanning...
... document's paper type meets the specifications for more time than text when using the ADF. See in the memory. "Supported Paper Types" on page 162. Troubleshooting 303 Ensure that the Ethernet or USB cable is set correctly under (Menu) System Admin Menu Fax Settings Modem Speed. Scanning...
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... Summary, click Add Features. 3 Select the Desktop Experience check box, click Next, and then click Install. 4 Restart the computer. 304 Troubleshooting The printer does not properly transfer scan Check if the following setting under Address Book Fax/E-mail: • E-mail Address Cannot scan...1 Click Start, point to Network Folder feature. To install Desktop Experience: 1 Click Start, point to a specified destination via the Scan Dell Printer Configuration Web Tool. Ensure that the document is loaded straight in the ADF or on the computer. See "Cleaning the Scanner" on...
... Summary, click Add Features. 3 Select the Desktop Experience check box, click Next, and then click Install. 4 Restart the computer. 304 Troubleshooting The printer does not properly transfer scan Check if the following setting under Address Book Fax/E-mail: • E-mail Address Cannot scan...1 Click Start, point to Network Folder feature. To install Desktop Experience: 1 Click Start, point to a specified destination via the Scan Dell Printer Configuration Web Tool. Ensure that the document is loaded straight in the ADF or on the computer. See "Cleaning the Scanner" on...
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... a certificate was imported, it is selected, and then click Next. 5 Ensure that certificate. The Server Manager screen appears. 2 Under Manage, click Add Roles and Features. Troubleshooting 305 To install Desktop Experience: 1 Click Server Manager from the list on the left. 9 Select the Restart the destination server automatically if required check box...
... a certificate was imported, it is selected, and then click Next. 5 Ensure that certificate. The Server Manager screen appears. 2 Under Manage, click Add Roles and Features. Troubleshooting 305 To install Desktop Experience: 1 Click Server Manager from the list on the left. 9 Select the Restart the destination server automatically if required check box...