Owner's Manual
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... Blank CDs and DVDs 14 Helpful Tips 15 See the Sonic website at www.sonic.com for additional information. . . . . 16 Hyper-Threading 16 2 Solving Problems Troubleshooting Tips 17 Battery Problems 17 Drive Problems 17 CD and DVD drive problems 18 Hard drive problems 19 E-Mail, Modem, and Internet Problems 19 Error...
... Blank CDs and DVDs 14 Helpful Tips 15 See the Sonic website at www.sonic.com for additional information. . . . . 16 Hyper-Threading 16 2 Solving Problems Troubleshooting Tips 17 Battery Problems 17 Drive Problems 17 CD and DVD drive problems 18 Hard drive problems 19 E-Mail, Modem, and Internet Problems 19 Error...
Owner's Manual
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... No sound from headphones 30 Video and Monitor Problems 30 If the screen is blank 30 If the screen is difficult to read 31 3 Advanced Troubleshooting Diagnostic Lights 33 Dell Diagnostics 36 Dell Diagnostics Main Menu 36 Drivers 38 What Is a Driver 38 Identifying Drivers 38 Reinstalling Drivers 38 4 Contents
... No sound from headphones 30 Video and Monitor Problems 30 If the screen is blank 30 If the screen is difficult to read 31 3 Advanced Troubleshooting Diagnostic Lights 33 Dell Diagnostics 36 Dell Diagnostics Main Menu 36 Drivers 38 What Is a Driver 38 Identifying Drivers 38 Reinstalling Drivers 38 4 Contents
Owner's Manual
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Troubleshooting hints and tips, articles from technicians, and online courses • Community - Drivers, patches, and ...and technical support • Documentation for my computer • How to use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. ...The Dell Support website provides several online tools, including: • Solutions - Upgrade information for devices (such as ...
Troubleshooting hints and tips, articles from technicians, and online courses • Community - Drivers, patches, and ...and technical support • Documentation for my computer • How to use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support. ...The Dell Support website provides several online tools, including: • Solutions - Upgrade information for devices (such as ...
Owner's Manual
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... the floppy, CD, or DVD drive, is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Contacting Dell" on page 89). Viruses can sometimes prevent Windows from recognizing the drive. If the battery still does not work , ensure ... recommended by the manufacturer. Click the Start button and click My Computer. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses.
... the floppy, CD, or DVD drive, is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Contacting Dell" on page 89). Viruses can sometimes prevent Windows from recognizing the drive. If the battery still does not work , ensure ... recommended by the manufacturer. Click the Start button and click My Computer. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses.
Owner's Manual
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Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the memory (see page 53). • Run the Dell Diagnostics (see page 36). 24 Solving Problems BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE...
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the memory (see page 53). • Run the Dell Diagnostics (see page 36). 24 Solving Problems BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE...
Owner's Manual
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... and then reinstall any of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. I F T H E P O W E R L I G H T I N T E R F E R E N C E - Some possible causes of the procedures in this section, follow the safety instructions located in the Product Information Guide...
... and then reinstall any of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. I F T H E P O W E R L I G H T I N T E R F E R E N C E - Some possible causes of the procedures in this section, follow the safety instructions located in the Product Information Guide...
Owner's Manual
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...'s manufacturer. TE S T T H E E L E C T R I O N - For a parallel printer, ensure that the Print to the scanner and the computer. 28 Solving Problems C H E C K T H E S C A N N E R D O C U M E N T A T I C A L O U T L E T - See the printer documentation for setup and troubleshooting information. If the printer is LPT1 (Printer Port). R E I N S T A L L T H E P R I N T E R D R I V E R - NOTE: If you begin any of the procedures in this section, follow the safety instructions located in...
...'s manufacturer. TE S T T H E E L E C T R I O N - For a parallel printer, ensure that the Print to the scanner and the computer. 28 Solving Problems C H E C K T H E S C A N N E R D O C U M E N T A T I C A L O U T L E T - See the printer documentation for setup and troubleshooting information. If the printer is LPT1 (Printer Port). R E I N S T A L L T H E P R I N T E R D R I V E R - NOTE: If you begin any of the procedures in this section, follow the safety instructions located in...
Owner's Manual
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... screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the electrical outlet is not muted. Ensure that the graphics cable is normal for troubleshooting procedures. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I C A L O U T L E T - Ensure that the monitor is blinking, press a key on . A D J U S T T H E W I V E R - Video and Monitor Problems CAUTION: Before you are using a graphics extension...
... screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the electrical outlet is not muted. Ensure that the graphics cable is normal for troubleshooting procedures. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I C A L O U T L E T - Ensure that the monitor is blinking, press a key on . A D J U S T T H E W I V E R - Video and Monitor Problems CAUTION: Before you are using a graphics extension...
Owner's Manual
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... help you have identified a faulty module or reinstalled all four lights display solid green. Continue until you troubleshoot a problem, your computer (see page 53). • If the problem persists, contact Dell (see page 89). Advanced Troubleshooting 33 ABCD Memory modules are detected, but a memory failure has occurred. = yellow = green = off Plug the computer...
... help you have identified a faulty module or reinstalled all four lights display solid green. Continue until you troubleshoot a problem, your computer (see page 53). • If the problem persists, contact Dell (see page 89). Advanced Troubleshooting 33 ABCD Memory modules are detected, but a memory failure has occurred. = yellow = green = off Plug the computer...
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... that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 89). 34 Advanced Troubleshooting A possible USB failure has occurred. ABCD = yellow = green = off Memory modules are compatible with your computer (see page... 53). • If the problem persists, contact Dell (see page 89). ABCD Reinstall all power and data cables and restart the ...
... that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 89). 34 Advanced Troubleshooting A possible USB failure has occurred. ABCD = yellow = green = off Memory modules are compatible with your computer (see page... 53). • If the problem persists, contact Dell (see page 89). ABCD Reinstall all power and data cables and restart the ...
Owner's Manual
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...sequence is correct for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on your computer. • If the problem persists, contact Dell (see page 89). • Ensure that you removed, remove a different card, and then restart the computer. 3 Repeat this process ... page 80) to boot from the computer for the devices installed on page 44). 4 If the problem persists, contact Dell (see page 89). Another failure has occurred. Advanced Troubleshooting 35 ABCD = yellow = green = off Suggested Resolution 1 Determine if a conflict exists by removing a card (not...
...sequence is correct for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on your computer. • If the problem persists, contact Dell (see page 89). • Ensure that you removed, remove a different card, and then restart the computer. 3 Repeat this process ... page 80) to boot from the computer for the devices installed on page 44). 4 If the problem persists, contact Dell (see page 89). Another failure has occurred. Advanced Troubleshooting 35 ABCD = yellow = green = off Suggested Resolution 1 Determine if a conflict exists by removing a card (not...
Owner's Manual
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NOTICE: The Dell Diagnostics works only on Dell™ computers. 1 Turn on (or restart) your part. If you wait too long and the operating system logo appears, continue to wait until you to answer questions periodically. 36 Advanced Troubleshooting Run Express Test first to increase the ...possibility of devices. Light Pattern ABCD Problem Description The computer is in "Solving Problems" on page 17 and run the Dell Diagnostics before you contact Dell for the option you want to ...
NOTICE: The Dell Diagnostics works only on Dell™ computers. 1 Turn on (or restart) your part. If you wait too long and the operating system logo appears, continue to wait until you to answer questions periodically. 36 Advanced Troubleshooting Run Express Test first to increase the ...possibility of devices. Light Pattern ABCD Problem Description The computer is in "Solving Problems" on page 17 and run the Dell Diagnostics before you contact Dell for the option you want to ...
Owner's Manual
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...problem description. Displays your computer is encountered during a test, a message appears with an error code and a description of the problem. Advanced Troubleshooting 37 Write down the error code and problem description and follow the instructions on the symptom of the problem you are having. 2 If ...in the device list in the following table for your hardware configuration for all devices attached to the Main Menu screen. The Dell Diagnostics obtains configuration information for the selected device. The device list may indicate requirements for your Service Tag. 3 If you ...
...problem description. Displays your computer is encountered during a test, a message appears with an error code and a description of the problem. Advanced Troubleshooting 37 Write down the error code and problem description and follow the instructions on the symptom of the problem you are having. 2 If ...in the device list in the following table for your hardware configuration for all devices attached to the Main Menu screen. The Dell Diagnostics obtains configuration information for the selected device. The device list may indicate requirements for your Service Tag. 3 If you ...
Owner's Manual
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...is next to the device name, you may need to install drivers if you with your computer might not work correctly. 38 Advanced Troubleshooting A driver is a program that controls a device such as the keyboard driver, come with required drivers already installed-no further installation ... use the device. Many drivers, such as a printer, mouse, or keyboard. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. Identifying Drivers If you install drivers obtained from other programs that only its own set of ...
...is next to the device name, you may need to install drivers if you with your computer might not work correctly. 38 Advanced Troubleshooting A driver is a program that controls a device such as the keyboard driver, come with required drivers already installed-no further installation ... use the device. Many drivers, such as a printer, mouse, or keyboard. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. Identifying Drivers If you install drivers obtained from other programs that only its own set of ...
Owner's Manual
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... Browse and browse to the location to which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. Advanced Troubleshooting 39 If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to replace the driver with the previously installed...
... Browse and browse to the location to which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. Advanced Troubleshooting 39 If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to replace the driver with the previously installed...
Owner's Manual
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...files and exit any open programs. Do not alter, open, or delete any applications installed after you prefer. 40 Advanced Troubleshooting NOTICE: Before you set your Dell™ computer to the Windows Classic view. If two or more restore points are available, click the restore point that...you install a device driver, use System Restore. Use the CD only if System Restore did not resolve your operating system problem. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your operating system. NOTICE: Make regular backups of your...
...files and exit any open programs. Do not alter, open, or delete any applications installed after you prefer. 40 Advanced Troubleshooting NOTICE: Before you set your Dell™ computer to the Windows Classic view. If two or more restore points are available, click the restore point that...you install a device driver, use System Restore. Use the CD only if System Restore did not resolve your operating system problem. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your operating system. NOTICE: Make regular backups of your...
Owner's Manual
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...possible, back up the data before using PC Restore. During the boot process, a blue bar with less than 200 MB of the screen. Advanced Troubleshooting 41 Undoing the Last System Restore NOTICE: Before you received your operating system. Ensure that Turn off System Restore is enabled: 1 Click the Start... the restore point, you can either repeat the steps using PC Restore. Any programs or files added since you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is complete. 1 Click the Start button, point to restore your...
...possible, back up the data before using PC Restore. During the boot process, a blue bar with less than 200 MB of the screen. Advanced Troubleshooting 41 Undoing the Last System Restore NOTICE: Before you received your operating system. Ensure that Turn off System Restore is enabled: 1 Click the Start... the restore point, you can either repeat the steps using PC Restore. Any programs or files added since you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is complete. 1 Click the Start button, point to restore your...
Owner's Manual
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...prompted, click Finish to its original state. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer's operating system to its original operating state, the... End User License Agreement, are the same ones that appeared the first time the computer was turned on the hard drive. 42 Advanced Troubleshooting Click Quit, and then log on to use it was not found. Click Quit; If you purchased your computer. NOTICE: If you...
...prompted, click Finish to its original state. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer's operating system to its original operating state, the... End User License Agreement, are the same ones that appeared the first time the computer was turned on the hard drive. 42 Advanced Troubleshooting Click Quit, and then log on to use it was not found. Click Quit; If you purchased your computer. NOTICE: If you...
Owner's Manual
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...reinstallation process can overwrite files and possibly affect programs installed on your system. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to load any open programs. 2 Insert the Operating System CD. See Using Windows XP Device ...CD provides options for Free Space. 7 Click Finish to complete. Advanced Troubleshooting 43 After you reinstall the operating system, you need the following items: • Dell™ Operating System CD • Dell ResourceCD NOTE: The ResourceCD contains drivers that the additional disk space is ...
...reinstallation process can overwrite files and possibly affect programs installed on your system. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to load any open programs. 2 Insert the Operating System CD. See Using Windows XP Device ...CD provides options for Free Space. 7 Click Finish to complete. Advanced Troubleshooting 43 After you reinstall the operating system, you need the following items: • Dell™ Operating System CD • Dell ResourceCD NOTE: The ResourceCD contains drivers that the additional disk space is ...
Owner's Manual
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... computer, and click Next. 44 Advanced Troubleshooting 4 Press immediately after the DELL™ logo appears. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In...
... computer, and click Next. 44 Advanced Troubleshooting 4 Press immediately after the DELL™ logo appears. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In...