Hardware Owner's Manual
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Troubleshooting a NIC 157 Troubleshooting a Wet System 158 Troubleshooting a Damaged System 159 Troubleshooting the System Battery 160 Troubleshooting Power Supplies 161 Troubleshooting System Cooling Problems 161 Troubleshooting a Fan 162 Troubleshooting System Memory 163 Troubleshooting an Internal SD Card 165 Troubleshooting an Internal USB Memory Key . . . . . 166 Troubleshooting an Optical Drive ...
Troubleshooting a NIC 157 Troubleshooting a Wet System 158 Troubleshooting a Damaged System 159 Troubleshooting the System Battery 160 Troubleshooting Power Supplies 161 Troubleshooting System Cooling Problems 161 Troubleshooting a Fan 162 Troubleshooting System Memory 163 Troubleshooting an Internal SD Card 165 Troubleshooting an Internal USB Memory Key . . . . . 166 Troubleshooting an Optical Drive ...
Hardware Owner's Manual
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Power Indicator Codes An LED indicator on , also indicates that the power supply is providing DC power to the system. • Amber-Indicates a problem with the power supply. • Alternating green and amber-When hot-adding a power supply, indicates that the power supply is mismatched with the other installed ...
Power Indicator Codes An LED indicator on , also indicates that the power supply is providing DC power to the system. • Amber-Indicates a problem with the power supply. • Alternating green and amber-When hot-adding a power supply, indicates that the power supply is mismatched with the other installed ...
Hardware Owner's Manual
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... 189. If the problem persists, see "Getting Help" on allowable range. • Power cycle-Turn off the system and disconnect it from ...above range. E1210 Motherboard battery failure. page 160. 24 About Your System See "Setup Menu" on page 161. Contact support. If the problem persists, see "Getting Help" on page 161. NOTE: The following LCD status messages are displayed. Table 1-1. LCD Status Messages Code Text ...Simple format. Remove AC power to the for 10 seconds and restart the system. See "Troubleshooting System Cooling Problems" on page 16 to the components.
... 189. If the problem persists, see "Getting Help" on allowable range. • Power cycle-Turn off the system and disconnect it from ...above range. E1210 Motherboard battery failure. page 160. 24 About Your System See "Setup Menu" on page 161. Contact support. If the problem persists, see "Getting Help" on page 161. NOTE: The following LCD status messages are displayed. Table 1-1. LCD Status Messages Code Text ...Simple format. Remove AC power to the for 10 seconds and restart the system. See "Troubleshooting System Cooling Problems" on page 16 to the components.
Hardware Owner's Manual
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...expansion cards. See "Troubleshooting the Processor" on page 172. See "Installing a RAID Battery" on page 116 and "Troubleshooting System Cooling Problems" on page 163. Power cycle AC. A power fault was detected Remove AC power to thermal issues. About Your System 25 Reseat.... LCD Status Messages (continued) Code Text Cause Corrective Actions E1211 RAID Controller battery failure. If the problem persists, see "Getting Help" on page 189. If the problem persists, see "Troubleshooting Expansion Cards" on page 189. Reseat CPU. See "Troubleshooting System Memory" on...
...expansion cards. See "Troubleshooting the Processor" on page 172. See "Installing a RAID Battery" on page 116 and "Troubleshooting System Cooling Problems" on page 163. Power cycle AC. A power fault was detected Remove AC power to thermal issues. About Your System 25 Reseat.... LCD Status Messages (continued) Code Text Cause Corrective Actions E1211 RAID Controller battery failure. If the problem persists, see "Getting Help" on page 189. If the problem persists, see "Troubleshooting Expansion Cards" on page 189. Reseat CPU. See "Troubleshooting System Memory" on...
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...See "Troubleshooting RPM exceeding specified module is no longer fan Check LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 161. 26 About Your System E1410 System Fatal Error detected. E1414 CPU # temp Specified processor is ...outside System Cooling range. "Troubleshooting the Processor" on page 172 and "Troubleshooting System Cooling Problems" on page 161. LCD Status Messages (continued) Code Text Cause Corrective Actions E122E On-board regulator failed. E1311 Fan module...
...See "Troubleshooting RPM exceeding specified module is no longer fan Check LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 161. 26 About Your System E1410 System Fatal Error detected. E1414 CPU # temp Specified processor is ...outside System Cooling range. "Troubleshooting the Processor" on page 172 and "Troubleshooting System Cooling Problems" on page 161. LCD Status Messages (continued) Code Text Cause Corrective Actions E122E On-board regulator failed. E1311 Fan module...
Hardware Owner's Manual
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...for 10 seconds and restart the system. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 189. E1610 Power Supply # (### W) missing. About Your System 27 The system BIOS has reported a... processor protocol error. If the problem persists, see "Getting Help" on the system. E1420 CPU Bus parity error. If the problem persists, see "Getting Help" on page 172. Check power supply. Specified processor is Ensure that the ...
...for 10 seconds and restart the system. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 189. E1610 Power Supply # (### W) missing. About Your System 27 The system BIOS has reported a... processor protocol error. If the problem persists, see "Getting Help" on the system. E1420 CPU Bus parity error. If the problem persists, see "Getting Help" on page 172. Check power supply. Specified processor is Ensure that the ...
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... power supply redundancy. power supply fails, the system will shut down. Check Specified power supply has See "Troubleshooting failed. If the problem persists, see "Troubleshooting Power Supplies" on redundant. Specified power supply's AC input is no longer Power Supplies" on page 161. ...PSU2 = ### W. Ensure that power supplies with matching wattage are not the same PSU1 = ### W, wattage. If the problem persists, see "Troubleshooting Power Supplies" on page 161. power supply. power supply. Check the AC power source for the specified it ...
... power supply redundancy. power supply fails, the system will shut down. Check Specified power supply has See "Troubleshooting failed. If the problem persists, see "Troubleshooting Power Supplies" on redundant. Specified power supply's AC input is no longer Power Supplies" on page 161. ...PSU2 = ### W. Ensure that power supplies with matching wattage are not the same PSU1 = ### W, wattage. If the problem persists, see "Troubleshooting Power Supplies" on page 161. power supply. power supply. Check the AC power source for the specified it ...
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...off power to the system for more power than the power supplies can provide, even with throttling. If the problem persists, see "Getting Help" on a component that the problem persists, see resides in PCI configuration space at bus ##, device ##, function ##. If on page 170. ...The system BIOS has reported an I /O channel check error. The system configuration requires more information and then clear the SEL. If the problem persists, see "Troubleshooting Expansion Cards" on a component that resides in the specified slot. Review & clear SEL. Review & clear SEL. Check...
...off power to the system for more power than the power supplies can provide, even with throttling. If the problem persists, see "Getting Help" on a component that the problem persists, see resides in PCI configuration space at bus ##, device ##, function ##. If on page 170. ...The system BIOS has reported an I /O channel check error. The system configuration requires more information and then clear the SEL. If the problem persists, see "Troubleshooting Expansion Cards" on a component that resides in the specified slot. Review & clear SEL. Review & clear SEL. Check...
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...SEL. Remove AC power to the system origin. Review & clear SEL. See "Getting Help" on page 189. 30 About Your System If the problem persists, see "Getting Help" on Slot #. resides in the system, but clear the SEL. an error in the specified slot. for 10 seconds...at bus Expansion Cards" on a component that Cards and Expansion- PCI system error on page 189. reported a PCI system error card riser. If the problem persists, see "Getting Help" on page 189. clear the SEL. If on ##, device ##, function page 170. ##. LCD Status Messages (continued) ...
...SEL. Remove AC power to the system origin. Review & clear SEL. See "Getting Help" on page 189. 30 About Your System If the problem persists, see "Getting Help" on Slot #. resides in the system, but clear the SEL. an error in the specified slot. for 10 seconds...at bus Expansion Cards" on a component that Cards and Expansion- PCI system error on page 189. reported a PCI system error card riser. If the problem persists, see "Getting Help" on page 189. clear the SEL. If on ##, device ##, function page 170. ##. LCD Status Messages (continued) ...
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... a PCIe fatal error card riser. Check the SEL for 10 seconds, and restart the system. E1717 CPU # internal error. If the problem persists, see "Getting Help" on a component that resides in the specified slot. The system BIOS has Reinstall the expansion- Review & clear SEL.... If the problem persists, the riser card or system board is faulty. If the problem persists, see "Getting Help" on Slot #. Review & clear SEL. Table 1-1. PCIe fatal error on page 189...
... a PCIe fatal error card riser. Check the SEL for 10 seconds, and restart the system. E1717 CPU # internal error. If the problem persists, see "Getting Help" on a component that resides in the specified slot. The system BIOS has Reinstall the expansion- Review & clear SEL.... If the problem persists, the riser card or system board is faulty. If the problem persists, see "Getting Help" on Slot #. Review & clear SEL. Table 1-1. PCIe fatal error on page 189...
Hardware Owner's Manual
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...Drive" on page 120. E1A12 PCI Riser not detected. Check Riser. Reinstall the missing riser card(s). E1A15 SAS cable B failure. If the problem persists, see "Getting Help" on . E1812 Hard drive ## The specified hard drive Information only. removed. prevent the system from powering on... . Reseat the cable. system. powering on page 189. E1A14 SAS cable A failure. Reinstall the expansioncard riser. Reseat the cable. If the problem persists, the riser card or system board is missing or bad. Review has experienced a fault. & clear SEL. SAS cable A is missing...
...Drive" on page 120. E1A12 PCI Riser not detected. Check Riser. Reinstall the missing riser card(s). E1A15 SAS cable B failure. If the problem persists, see "Getting Help" on . E1812 Hard drive ## The specified hard drive Information only. removed. prevent the system from powering on... . Reseat the cable. system. powering on page 189. E1A14 SAS cable A failure. Reinstall the expansioncard riser. Reseat the cable. If the problem persists, the riser card or system board is missing or bad. Review has experienced a fault. & clear SEL. SAS cable A is missing...
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... Reseat the cable. Error failure. E2014 CMOS RAM failure. Remove AC power to copy its flash image into memory. If the problem persists, replace cable. detected during memory Check DIMMs. configuration. CMOS RAM not functioning properly. Inspect DIMMs. No memory was detected in... cycle AC. E2011 Memory Memory detected, but is unusable. E2013 BIOS unable to the control panel is missing or bad. If the problem persists, see "Getting Help" on page 189. the memory modules. Check DIMMs. Memory configured, but unusable. See "Troubleshooting System Memory...
... Reseat the cable. Error failure. E2014 CMOS RAM failure. Remove AC power to copy its flash image into memory. If the problem persists, replace cable. detected during memory Check DIMMs. configuration. CMOS RAM not functioning properly. Inspect DIMMs. No memory was detected in... cycle AC. E2011 Memory Memory detected, but is unusable. E2013 BIOS unable to the control panel is missing or bad. If the problem persists, see "Getting Help" on page 189. the memory modules. Check DIMMs. Memory configured, but unusable. See "Troubleshooting System Memory...
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... Power cycle AC. failure. Programmable interval timer error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 189. E2019 Parity error. Remove AC power to the system for 10 seconds and restart the system....system for 10 seconds and restart the system. E2016 Interrupt Controller failure. E2017 Timer refresh Timer refresh failure. DMA controller failure. If the problem persists, see "Getting Help" on page 189. 34 About Your System Power cycle AC. E2018 Programmable Timer error. Power cycle AC. Table ...
... Power cycle AC. failure. Programmable interval timer error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 189. E2019 Parity error. Remove AC power to the system for 10 seconds and restart the system....system for 10 seconds and restart the system. E2016 Interrupt Controller failure. E2017 Timer refresh Timer refresh failure. DMA controller failure. If the problem persists, see "Getting Help" on page 189. 34 About Your System Power cycle AC. E2018 Programmable Timer error. Power cycle AC. Table ...
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... see "Getting Help" on page 189. E201C SMI System management initialization interrupt (SMI) failure. If the problem persists, see "Getting Help" on page 189. If the problem persists, see "Getting Help" on page 189. Check screen message. E201B Keyboard Controller error. E201E POST ...for 10 seconds and restart the system. LCD Status Messages (continued) Code Text Cause Corrective Actions E201A SuperIO failure. If the problem persists, see "Getting Help" on page 163. Remove AC power to the system for 10 seconds and restart the system. initialization...
... see "Getting Help" on page 189. E201C SMI System management initialization interrupt (SMI) failure. If the problem persists, see "Getting Help" on page 189. If the problem persists, see "Getting Help" on page 189. Check screen message. E201B Keyboard Controller error. E201E POST ...for 10 seconds and restart the system. LCD Status Messages (continued) Code Text Cause Corrective Actions E201A SuperIO failure. If the problem persists, see "Getting Help" on page 163. Remove AC power to the system for 10 seconds and restart the system. initialization...
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... enable memory mirroring System Memory" on DIMM ## & ##. "## & ##" represents the memory module pair implicated by the BIOS. If the problem persists, see "Troubleshooting System Memory" on DIMM ##. Check screen for specific error messages. Check because of the mirror has had a multi-bit... AC power to the disabled memory single-bit system for 10 seconds and because it has determined restart the system. If the problem persists, see "Troubleshooting System Memory" on error (MBE). E2022 General failure during POST. configuration. Reseat DIMM. LCD Status Messages...
... enable memory mirroring System Memory" on DIMM ## & ##. "## & ##" represents the memory module pair implicated by the BIOS. If the problem persists, see "Troubleshooting System Memory" on DIMM ##. Check screen for specific error messages. Check because of the mirror has had a multi-bit... AC power to the disabled memory single-bit system for 10 seconds and because it has determined restart the system. If the problem persists, see "Troubleshooting System Memory" on error (MBE). E2022 General failure during POST. configuration. Reseat DIMM. LCD Status Messages...
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... than what the power supply can system provide, but it can display sequentially on the events. If problem persists, replace the RAID battery. requires more . I1911 LCD Log Full. See "Installing a RAID Battery" on support.dell.com/manuals. throttled. LCD Status Messages (continued) Code Text Cause Corrective Actions I1910 Intrusion detected. Warns...
... than what the power supply can system provide, but it can display sequentially on the events. If problem persists, replace the RAID battery. requires more . I1911 LCD Log Full. See "Installing a RAID Battery" on support.dell.com/manuals. throttled. LCD Status Messages (continued) Code Text Cause Corrective Actions I1910 Intrusion detected. Warns...
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... program, but is running when the message appears or the operating system's documentation for an explanation of a possible problem with the system. For memory configuration information, see "Troubleshooting System Memory" on page 131. disabled. Advanced ECC Memory Mode disabled! ...If the problem persists, see "General Memory Module Installation Guidelines" on page 163. 38 About Your System pairs. System Messages Message Causes ...
... program, but is running when the message appears or the operating system's documentation for an explanation of a possible problem with the system. For memory configuration information, see "Troubleshooting System Memory" on page 131. disabled. Advanced ECC Memory Mode disabled! ...If the problem persists, see "General Memory Module Installation Guidelines" on page 163. 38 About Your System pairs. System Messages Message Causes ...
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... does not support node interleaving, or the configuration has changed (for the system to the system for possible causes. The system will reboot. If the problem persists, see "General Memory Module Installation Guidelines" on page 163. responding. Remove AC power to responding. Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert...
... does not support node interleaving, or the configuration has changed (for the system to the system for possible causes. The system will reboot. If the problem persists, see "General Memory Module Installation Guidelines" on page 163. responding. Remove AC power to responding. Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert...
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... BIOS settings. memory slots. CPU set lower for check any other system power conservation. Corrective Actions Reboot to the default CMOS has been cleared. If problem persists, see "Getting Help" on page 130. See Figure 6-1 for possible causes. BIOS Update Attempt Failed! CPU x installed with no memory. messages for jumper location...
... BIOS settings. memory slots. CPU set lower for check any other system power conservation. Corrective Actions Reboot to the default CMOS has been cleared. If problem persists, see "Getting Help" on page 130. See Figure 6-1 for possible causes. BIOS Update Attempt Failed! CPU x installed with no memory. messages for jumper location...
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Table 1-2. If a problem is loose or improperly connected. Gate A20 failure. Note the information, and take the appropriate action to carry out the command. Run the System Setup ... mouse and keyboard are securely attached to correct connectors. See "Troubleshooting a USB Device" on faulty system board. The operating system is unable to resolve the problem. System Messages (continued) Message Causes Corrective Actions Embedded NICx and NICy: OS NIC=, Management Shared NIC= The OS NIC interface is operational. Verify that the...
Table 1-2. If a problem is loose or improperly connected. Gate A20 failure. Note the information, and take the appropriate action to carry out the command. Run the System Setup ... mouse and keyboard are securely attached to correct connectors. See "Troubleshooting a USB Device" on faulty system board. The operating system is unable to resolve the problem. System Messages (continued) Message Causes Corrective Actions Embedded NICx and NICy: OS NIC=, Management Shared NIC= The OS NIC interface is operational. Verify that the...