Setup and Quick Reference Guide
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Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Setup and Quick Reference Guide
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Restoring Your Operating System 60 Using Microsoft® Windows® System Restore . . . 60 Using Dell™ Factory Image Restore 62 Using the Operating System Media 63 7 Getting Help 65 Obtaining Assistance 65 Technical Support and Customer Service . . . . . 66 DellConnect 66 Online Services 66 AutoTech Service 67 Automated Order-Status Service 68 Problems With Your Order 68 Product Information 68 Returning Items for Warranty Repair or Credit . . . . . 68 Before You Call 69 Contacting Dell 71 Index 73 Contents 5
Restoring Your Operating System 60 Using Microsoft® Windows® System Restore . . . 60 Using Dell™ Factory Image Restore 62 Using the Operating System Media 63 7 Getting Help 65 Obtaining Assistance 65 Technical Support and Customer Service . . . . . 66 DellConnect 66 Online Services 66 AutoTech Service 67 Automated Order-Status Service 68 Problems With Your Order 68 Product Information 68 Returning Items for Warranty Repair or Credit . . . . . 68 Before You Call 69 Contacting Dell 71 Index 73 Contents 5
Setup and Quick Reference Guide
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.../Express Service Code The Service Tag/Express Service Code is a CD or DVD that may have shipped with your computer. Operating System Media The Operating System media is located on your media to provide last-minute updates about technical changes to direct your call when contacting support. • A diagnostic program for your computer • Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software...
.../Express Service Code The Service Tag/Express Service Code is a CD or DVD that may have shipped with your computer. Operating System Media The Operating System media is located on your media to provide last-minute updates about technical changes to direct your call when contacting support. • A diagnostic program for your computer • Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software...
Setup and Quick Reference Guide
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Setting Up Your Computer 11 2 Connect a USB device, such as a keyboard or mouse. 3 Connect the network cable.
Setting Up Your Computer 11 2 Connect a USB device, such as a keyboard or mouse. 3 Connect the network cable.
Setup and Quick Reference Guide
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... which type of connection to select, contact your ISP. 5 Click the appropriate option under How do you want to connect to the Internet?, and click Next. 6 Use the setup information provided by the Windows Easy Transfer wizard. Setting Up Your Computer 17 Transferring Information to a New Computer Microsoft® Windows Vista® Operating System 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows...
... which type of connection to select, contact your ISP. 5 Click the appropriate option under How do you want to connect to the Internet?, and click Next. 6 Use the setup information provided by the Windows Easy Transfer wizard. Setting Up Your Computer 17 Transferring Information to a New Computer Microsoft® Windows Vista® Operating System 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows...
Setup and Quick Reference Guide
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...SATA hard drives (80 GB to four 3.5-inch SATA drive bays Vostro 220/220s: one 3.5-inch USB media card reader with Bluetooth® • external USB floppy disk drive Connectors External connectors: Video Network adapter VGA connector display port (Vostro 420 only) RJ-45 connector 34 Specifications Drives Externally accessible: Vostro 420: three 5.25-inch Optical Disk Drives one media card reader (optional) Vostro 220: two 5.25-inch Optical Disk Drives one media card reader (optional) Vostro 220s: one 5.25-inch Optical Disk Drive one media card reader (optional) Internally...
...SATA hard drives (80 GB to four 3.5-inch SATA drive bays Vostro 220/220s: one 3.5-inch USB media card reader with Bluetooth® • external USB floppy disk drive Connectors External connectors: Video Network adapter VGA connector display port (Vostro 420 only) RJ-45 connector 34 Specifications Drives Externally accessible: Vostro 420: three 5.25-inch Optical Disk Drives one media card reader (optional) Vostro 220: two 5.25-inch Optical Disk Drives one media card reader (optional) Vostro 220s: one 5.25-inch Optical Disk Drive one media card reader (optional) Internally...
Setup and Quick Reference Guide
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... a power problem or an internal device malfunction. Beep Codes Your computer might be malfunctioning or incorrectly installed. • If the power light is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Troubleshooting 39 Press a key...
... a power problem or an internal device malfunction. Beep Codes Your computer might be malfunctioning or incorrectly installed. • If the power light is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Troubleshooting 39 Press a key...
Setup and Quick Reference Guide
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... pathname. The touch pad or external mouse may be faulty. Contact Dell (see "Contacting Dell" on page 71). See your Service Manual failure. Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the battery (see your Service Manual at support.dell.com). battery failure or 2 If the problem persists, contact Dell. D E C R E A S I N G A V A I L U R E - Failure 7 CPU-cache test Contact Dell. C A C H E D I S A B L E D D U E T O F A I L A B L E M E M O R Y - Possible at support.dell.com for the operating system or the program that you...
... pathname. The touch pad or external mouse may be faulty. Contact Dell (see "Contacting Dell" on page 71). See your Service Manual failure. Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the battery (see your Service Manual at support.dell.com). battery failure or 2 If the problem persists, contact Dell. D E C R E A S I N G A V A I L U R E - Failure 7 CPU-cache test Contact Dell. C A C H E D I S A B L E D D U E T O F A I L A B L E M E M O R Y - Possible at support.dell.com for the operating system or the program that you...
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... I N I T I A L I Z A T I Z E H A S C H A N G E D - Run the hard drive tests in the Dell Diagnostics (see "Contacting Dell" on page 48). 42 Troubleshooting A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use a larger capacity disk. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the hard drive bay. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics...
... I N I T I A L I Z A T I Z E H A S C H A N G E D - Run the hard drive tests in the Dell Diagnostics (see "Contacting Dell" on page 48). 42 Troubleshooting A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use a larger capacity disk. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the hard drive bay. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics...
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... and Support). Connect your Service Manual at support.dell.com). OPTIONAL R O M B A D CHECKSUM - OP E R A T I N G S YS T E M N O T F O U N D - Microsoft Windows® XP: 1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features. 2 Select the program you want to open is missing an essential file. Run the System Set tests in the Dell Diagnostics (see your computer to an electrical outlet to restore the data by entering the system Troubleshooting 45 SHUTDOWN FAILURE - System configuration settings...
... and Support). Connect your Service Manual at support.dell.com). OPTIONAL R O M B A D CHECKSUM - OP E R A T I N G S YS T E M N O T F O U N D - Microsoft Windows® XP: 1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features. 2 Select the program you want to open is missing an essential file. Run the System Set tests in the Dell Diagnostics (see your computer to an electrical outlet to restore the data by entering the system Troubleshooting 45 SHUTDOWN FAILURE - System configuration settings...
Setup and Quick Reference Guide
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... Dell" on page 71 for assistance). Replace processor fan. A chip on the system board might be enabled or disabled in BIOS setup. S.M.A.R.T error, possible hard drive failure. To start the Hardware Troubleshooter: Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in the search field and press to resolve the incompatibility. HA R D -DISK DRIVE FAILURE - Check cables, swap hard disks, or see your Service Manual at support.dell.com). See your Service Manual at support.dell.com. Keyboard failure or keyboard cable...
... Dell" on page 71 for assistance). Replace processor fan. A chip on the system board might be enabled or disabled in BIOS setup. S.M.A.R.T error, possible hard drive failure. To start the Hardware Troubleshooter: Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in the search field and press to resolve the incompatibility. HA R D -DISK DRIVE FAILURE - Check cables, swap hard disks, or see your Service Manual at support.dell.com). See your Service Manual at support.dell.com. Keyboard failure or keyboard cable...
Setup and Quick Reference Guide
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... technical assistance. When to test displays in this section, read the safety information that shipped with your hard drive or from your computer. It is active. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting See your computer. NOTICE: The Dell Diagnostics works only on page 52) and run the Dell Diagnostics before you experience a problem with your Service Manual at www.dell.com/regulatory_compliance. NOTE: The Dell Drivers and Utilities media is optional...
... technical assistance. When to test displays in this section, read the safety information that shipped with your hard drive or from your computer. It is active. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting See your computer. NOTICE: The Dell Diagnostics works only on page 52) and run the Dell Diagnostics before you experience a problem with your Service Manual at www.dell.com/regulatory_compliance. NOTE: The Dell Drivers and Utilities media is optional...
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... . 5 Type 1 to start menu and press . Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. Troubleshooting 49 On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the Drivers and Utilities media. 4 Press any key...
... . 5 Type 1 to start menu and press . Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. Troubleshooting 49 On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the Drivers and Utilities media. 4 Press any key...
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... Memory Problems CAUTION: Before you begin any expansion cards, including graphics cards (see "Beep Codes" on , see your Service Manual at www.dell.com/regulatory_compliance. IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING - • Ensure that the display is connected and powered on. • If the display is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell...
... Memory Problems CAUTION: Before you begin any expansion cards, including graphics cards (see "Beep Codes" on , see your Service Manual at www.dell.com/regulatory_compliance. IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING - • Ensure that the display is connected and powered on. • If the display is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell...
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... IMMEDIATELY • Use a virus-scanning program to support.dell.com/technicalupdate. 54 Troubleshooting If you receive notifications. The service is compatible with the operating system installed on your keyboard or moving your mouse, press and hold the power button for your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for at least 8 to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR...
... IMMEDIATELY • Use a virus-scanning program to support.dell.com/technicalupdate. 54 Troubleshooting If you receive notifications. The service is compatible with the operating system installed on your keyboard or moving your mouse, press and hold the power button for your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for at least 8 to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR...
Setup and Quick Reference Guide
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... at support.dell.com and your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. If you are an administrator on page 60) does not resolve the problem, reinstall the driver from other sources, your computer might not work correctly. If not, go to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button...
... at support.dell.com and your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. If you are an administrator on page 60) does not resolve the problem, reinstall the driver from other sources, your computer might not work correctly. If not, go to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button...
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... your computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system. Using Microsoft® Windows® System Restore The Windows operating systems provide a System Restore option that System Restore makes to your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files. • Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it to...
... your computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system. Using Microsoft® Windows® System Restore The Windows operating systems provide a System Restore option that System Restore makes to your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files. • Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it to...
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... device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. NOTE: If you see the Microsoft® Windows® desktop; Depending on the region from CD-ROM, and follow the instructions on your primary hard drive. NOTE: The Dell Drivers and Utilities media contains drivers...
... device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. NOTE: If you see the Microsoft® Windows® desktop; Depending on the region from CD-ROM, and follow the instructions on your primary hard drive. NOTE: The Dell Drivers and Utilities media contains drivers...
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... B beep codes, 39 C connecting Internet, 16 modem, 12 monitor, 9 network, 13 network cable, 11 power cables, 12 contacting Dell, 65, 71 D Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities media, 49 starting from your hard drive, 49 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual...
... B beep codes, 39 C connecting Internet, 16 modem, 12 monitor, 9 network, 13 network cable, 11 power cables, 12 contacting Dell, 65, 71 D Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities media, 49 starting from your hard drive, 49 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual...
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Service Manual, 8 Service Tag, 7 setup computer, 9 installing your computer in an enclosure, 14 Internet, 16 quick setup, 9 software problems, 53 reinstalling, 57 troubleshooting, 53-54 updates, 54 specifications all, 31 audio, 32 connectors, 34 controls and lights, 36 drives, 34 environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System...
Service Manual, 8 Service Tag, 7 setup computer, 9 installing your computer in an enclosure, 14 Internet, 16 quick setup, 9 software problems, 53 reinstalling, 57 troubleshooting, 53-54 updates, 54 specifications all, 31 audio, 32 connectors, 34 controls and lights, 36 drives, 34 environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System...