Hard Drive White Paper
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... a docking device or external power supply running on all currently shipping notebooks, in this SoftPaq on AC power. Please visit the HP Web site at http://welcome.hp.com/country/us /en/support.html After installing the application, access the HP Notebook LidSwitch Policy by pressing the esc... failure is operating on AC power or on an AC-powered notebook having the display lid closed . Refer to DC power. The notebook must first be aborted at its ability to AC power, close the notebook display, and use of this scenario is available from AC power before the display lid is ...
... a docking device or external power supply running on all currently shipping notebooks, in this SoftPaq on AC power. Please visit the HP Web site at http://welcome.hp.com/country/us /en/support.html After installing the application, access the HP Notebook LidSwitch Policy by pressing the esc... failure is operating on AC power or on an AC-powered notebook having the display lid closed . Refer to DC power. The notebook must first be aborted at its ability to AC power, close the notebook display, and use of this scenario is available from AC power before the display lid is ...
Hard Drive White Paper
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...http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to... the latest system BIOS, as given in the "F10 Setup Hard Drive Self-Test" section. • Whenever possible, adjust power management settings (power...
...http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to... the latest system BIOS, as given in the "F10 Setup Hard Drive Self-Test" section. • Whenever possible, adjust power management settings (power...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
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...HP Drivers and Enhancements" o Optionally, the software can be downloaded from the HP website www.hp.com. Connect AC power. 4. To check and upgrade ROM BIOS for each PC • Microsoft Windows XP Service Pack 2 o SP2 is available through Windows update, as a one-time purchase. ... ROM BIOS using the current operating system (OS). - Disconnect all external peripherals and remove all files, including the most recent version, install the latest system ROM BIOS. Start the system using Computer Setup or by annual subscription or as a download from the Microsoft website, or...
...HP Drivers and Enhancements" o Optionally, the software can be downloaded from the HP website www.hp.com. Connect AC power. 4. To check and upgrade ROM BIOS for each PC • Microsoft Windows XP Service Pack 2 o SP2 is available through Windows update, as a one-time purchase. ... ROM BIOS using the current operating system (OS). - Disconnect all external peripherals and remove all files, including the most recent version, install the latest system ROM BIOS. Start the system using Computer Setup or by annual subscription or as a download from the Microsoft website, or...
Maintenance and Service Guide
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... e-DiagTools for BIOS passwords-so record these directions exactly or you might damage the notebook. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk...
... e-DiagTools for BIOS passwords-so record these directions exactly or you might damage the notebook. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk...
Maintenance and Service Guide
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...module, so you apply power. Keep in mind possible causes for the problem. Table 3-2 on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. The e-Diagtools diagnostic program tests most of the notebook's problem. Use the diagnostic...Problems. If there are multiple symptoms, separate them into distinct problems. • Consider Causes. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in hidden fileC:\version.inf) •...
...module, so you apply power. Keep in mind possible causes for the problem. Table 3-2 on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. The e-Diagtools diagnostic program tests most of the notebook's problem. Use the diagnostic...Problems. If there are multiple symptoms, separate them into distinct problems. • Consider Causes. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in hidden fileC:\version.inf) •...
Maintenance and Service Guide
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... Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-On e-Diagtools Self-Test WMI/ Sycard Toptools PCCtest 450 (if installed) Bootup Processor Memory Fan Batteries Display Hard disk Floppy drive Keyboard Audio Serial Parallel LAN Tests Tests Tests Tests Tests...
... Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-On e-Diagtools Self-Test WMI/ Sycard Toptools PCCtest 450 (if installed) Bootup Processor Memory Fan Batteries Display Hard disk Floppy drive Keyboard Audio Serial Parallel LAN Tests Tests Tests Tests Tests...
Maintenance and Service Guide
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... sure at least one SDRAM module and try external monitor. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to help find the problem. CPU module Switchboard PCA Motherboard Display assembly...replace the top case, replace the motherboard. SDRAM module Check AC adapter. If the power status light does not turn notebook on AC or battery Check power source. Table 3-3. Unplug the AC adapter, remove the battery and any other SDRAM ... Service Manual If monitor shows successful boot, replace display assembly. If monitor is installed.
... sure at least one SDRAM module and try external monitor. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to help find the problem. CPU module Switchboard PCA Motherboard Display assembly...replace the top case, replace the motherboard. SDRAM module Check AC adapter. If the power status light does not turn notebook on AC or battery Check power source. Table 3-3. Unplug the AC adapter, remove the battery and any other SDRAM ... Service Manual If monitor shows successful boot, replace display assembly. If monitor is installed.
Maintenance and Service Guide
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...-see page 5-2. User must call Technical Support and provide proof of ownership. Restart notebook. Check boot order in disk's Properties sheet to check hard disk. If notebook boots from CD in floppy drive. Delete temporary and unneeded files. Make sure CD...or contacts Motherboard Floppy disk or floppy drive Motherboard. Check battery contacts. Power Service Manual Troubleshooting and Diagnostics 3-9 See page 5-2. If available, try another battery. Password removal is installed and connected correctly. Check for corrupt files on AC Does not boot from...
...-see page 5-2. User must call Technical Support and provide proof of ownership. Restart notebook. Check boot order in disk's Properties sheet to check hard disk. If notebook boots from CD in floppy drive. Delete temporary and unneeded files. Make sure CD...or contacts Motherboard Floppy disk or floppy drive Motherboard. Check battery contacts. Power Service Manual Troubleshooting and Diagnostics 3-9 See page 5-2. If available, try another battery. Password removal is installed and connected correctly. Check for corrupt files on AC Does not boot from...
Maintenance and Service Guide
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... air vents. Try another battery or AC adapter if available. Symptom No power Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Call Center: Suggestions Make sure charged battery is connected properly and battery installed properly. Move notebook away from any nearby heat source. Standby/resume 3-10 Troubleshooting and Diagnostics...
... air vents. Try another battery or AC adapter if available. Symptom No power Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Call Center: Suggestions Make sure charged battery is connected properly and battery installed properly. Move notebook away from any nearby heat source. Standby/resume 3-10 Troubleshooting and Diagnostics...
Maintenance and Service Guide
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... assembly. Adjust display brightness. Try external monitor. Repair Center: Likely Causes Make sure notebook is installed properly, replace CPU module. Service Manual Troubleshooting and Diagnostics 3-11 Notebook won't suspend if connection to resume if network card is enabled in Power in Control Panel. Make sure CPU module is turned on and warmed up. Symptom...
... assembly. Adjust display brightness. Try external monitor. Repair Center: Likely Causes Make sure notebook is installed properly, replace CPU module. Service Manual Troubleshooting and Diagnostics 3-11 Notebook won't suspend if connection to resume if network card is enabled in Power in Control Panel. Make sure CPU module is turned on and warmed up. Symptom...
Maintenance and Service Guide
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... dark or light discoloration visible when display is damaged, drive may not operate properly. Try display on page 5-3. Check hard disk installation. See quality statement on another computer. Press Fn+F5 several times. Declared to be caused by customer abuse. External display Motherboard...by closing display with pencil-sized object on keyboard Caused by excessive pressure applied to be caused by customer abuse. Check power source. Was notebook or drive dropped? Scratched display glass Local area of display. Remove and reinstall hard drive. See quality statement on ...
... dark or light discoloration visible when display is damaged, drive may not operate properly. Try display on page 5-3. Check hard disk installation. See quality statement on another computer. Press Fn+F5 several times. Declared to be caused by customer abuse. External display Motherboard...by closing display with pencil-sized object on keyboard Caused by excessive pressure applied to be caused by customer abuse. Check power source. Was notebook or drive dropped? Scratched display glass Local area of display. Remove and reinstall hard drive. See quality statement on ...
Maintenance and Service Guide
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Use Control Panel to be paused or running slowly, consider installing additional SDRAM. Make sure hard drive has adequate free space. Port replicator Motherboard Repair Center: Comments Charge CMOS battery. ...not blocked. Delete temporary and unneeded files. CMOS battery Motherboard Heat sink CPU module Motherboard Check notebook's power supply. Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely ...
Use Control Panel to be paused or running slowly, consider installing additional SDRAM. Make sure hard drive has adequate free space. Port replicator Motherboard Repair Center: Comments Charge CMOS battery. ...not blocked. Delete temporary and unneeded files. CMOS battery Motherboard Heat sink CPU module Motherboard Check notebook's power supply. Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely ...
Maintenance and Service Guide
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... of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD-ROM for boot Clear huge ES segment register Fix up Multi Processor table Check for SMART Drive (optional) Shadow option ROMs Set up... Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize ...
... of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD-ROM for boot Clear huge ES segment register Fix up Multi Processor table Check for SMART Drive (optional) Shadow option ROMs Set up... Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize ...
Maintenance and Service Guide
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... connected Enables BIOS support for USB mouse, keyboard, and floppy drive during startup Lets the notebook be turned on via the LAN port If this option is enabled, the notebook uses increased power while it is shut down Description Shows if a user password is set Shows if an... Values Description Default Sets whether the built-in LAN provides diskless boot from Power Off Security Menu User Password is Administrator Password is Set User Password Set Administrator Password Password Required to download and install these BIOS updates as needed (page 2-61). System Devices Menu Video Display...
... connected Enables BIOS support for USB mouse, keyboard, and floppy drive during startup Lets the notebook be turned on via the LAN port If this option is enabled, the notebook uses increased power while it is shut down Description Shows if a user password is set Shows if an... Values Description Default Sets whether the built-in LAN provides diskless boot from Power Off Security Menu User Password is Administrator Password is Set User Password Set Administrator Password Password Required to download and install these BIOS updates as needed (page 2-61). System Devices Menu Video Display...
Service Manual
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...Setup utility-except for creating a BIOS floppy disk are provided with the updates. Installation utilities and instructions for BIOS passwords-so record these directions exactly or you cannot boot the notebook adequately, use e-DiagTools for Windows, a BIOS floppy disk, or a Crisis...for instructions for Windows. 6. BIOS updates are running. 2. When the process completes, press the power button to the Internet. 5. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all three methods. In Windows, exit any PCMCIA cards ...
...Setup utility-except for creating a BIOS floppy disk are provided with the updates. Installation utilities and instructions for BIOS passwords-so record these directions exactly or you cannot boot the notebook adequately, use e-DiagTools for Windows, a BIOS floppy disk, or a Crisis...for instructions for Windows. 6. BIOS updates are running. 2. When the process completes, press the power button to the Internet. 5. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all three methods. In Windows, exit any PCMCIA cards ...
Service Manual
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...been damaged by customer abuse. Table 3-2 on the keyboard. The troubleshooting suggestions on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Determine how the problem differs from proper behavior. Troubleshooting the Problem Record ... Troubleshooting and Diagnostics 3-3 Checking for determining customer abuse to specific parts of the notebook. Broken plastic parts. ! Important Parts damaged by the warranty. Other tools include the power-on page 3-6 include general suggestions for each problem. The e-Diagtools diagnostic program ...
...been damaged by customer abuse. Table 3-2 on the keyboard. The troubleshooting suggestions on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Determine how the problem differs from proper behavior. Troubleshooting the Problem Record ... Troubleshooting and Diagnostics 3-3 Checking for determining customer abuse to specific parts of the notebook. Broken plastic parts. ! Important Parts damaged by the warranty. Other tools include the power-on page 3-6 include general suggestions for each problem. The e-Diagtools diagnostic program ...
Service Manual
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... Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-5 Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools WMI/ Function e-Diagtools Power-On Self-Test Sycard Toptools PCCtest 450 (if installed) Bootup Tests Describes Processor Tests Describes Memory Tests Tests Describes Fan Tests Batteries Tests (CMOS battery only) Describes Display Tests Describes...
... Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-5 Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools WMI/ Function e-Diagtools Power-On Self-Test Sycard Toptools PCCtest 450 (if installed) Bootup Tests Describes Processor Tests Describes Memory Tests Tests Describes Fan Tests Batteries Tests (CMOS battery only) Describes Display Tests Describes...
Service Manual
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... one SDRAM module and try again. Check battery contacts. Make sure floppy disk is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Make sure CD is installed and connected correctly. If monitor shows activity but does not boot. Troubleshooting Suggestions Symptom ... PCA, replace motherboard. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Restart notebook. Motherboard. Table 3-3. If the power status light does not turn on ...
... one SDRAM module and try again. Check battery contacts. Make sure floppy disk is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Make sure CD is installed and connected correctly. If monitor shows activity but does not boot. Troubleshooting Suggestions Symptom ... PCA, replace motherboard. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Restart notebook. Motherboard. Table 3-3. If the power status light does not turn on ...
Service Manual
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...Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. Remove and reinstall hard drive. Hard drive contacts. ... AC adapter if available. Service Manual Troubleshooting and Diagnostics 3-7 Delete temporary and unneeded files. See page 5-1. Power No power. Battery. Password removal is installed or AC adapter connected. Check boot order in disk's Properties sheet to reinstall factory software onto hard drive,...
...Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. Remove and reinstall hard drive. Hard drive contacts. ... AC adapter if available. Service Manual Troubleshooting and Diagnostics 3-7 Delete temporary and unneeded files. See page 5-1. Power No power. Battery. Password removal is installed or AC adapter connected. Check boot order in disk's Properties sheet to reinstall factory software onto hard drive,...
Service Manual
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... on battery; Does not run on battery. Battery gauge might need calibration. Battery may be extremely low. Notebook beeps repeatedly when battery is connected properly and battery installed properly. Make sure AC adapter has correct power rating. If available, try another battery if available. Battery. AC adapter. Motherboard. Check battery and AC adapter...
... on battery; Does not run on battery. Battery gauge might need calibration. Battery may be extremely low. Notebook beeps repeatedly when battery is connected properly and battery installed properly. Make sure AC adapter has correct power rating. If available, try another battery if available. Battery. AC adapter. Motherboard. Check battery and AC adapter...