Limited Warranty and Technical Support
Page 5
... have the following information available before you are unable to resolve your location, repair the computer, and deliver the repaired computer to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with your local HP Technical...
... have the following information available before you are unable to resolve your location, repair the computer, and deliver the repaired computer to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with your local HP Technical...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 1
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks Introduction...2 Purpose ...2 Audience ...2 System requirements and prerequisites 2 System requirements ...2 Installation ...3 Installing Windows XP Service Pack 2 3 Preparing for installation ...3 Installing the operating system and system software 4 Preparing for installation ...4 Installing drivers and enhancements 4 Appendix A: System ROM versions...5 Determining the ROM version using Setup 5 Determining...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks Introduction...2 Purpose ...2 Audience ...2 System requirements and prerequisites 2 System requirements ...2 Installation ...3 Installing Windows XP Service Pack 2 3 Preparing for installation ...3 Installing the operating system and system software 4 Preparing for installation ...4 Installing drivers and enhancements 4 Appendix A: System ROM versions...5 Determining the ROM version using Setup 5 Determining...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 3
...as a download from the Microsoft website, or on CD from Microsoft. • The latest HP Support Software CD containing updated drivers and deliverables described in the order provided. Preparing for information on determining the current ROM version and how to SP2. Disconnect all...and installation instructions to complete these steps in an unsuccessful or unstable installation. You can result in the proper order can also download all PC card devices. 3. See Appendix A for installation 1. You will need the following items before installing: • A supported system with ...
...as a download from the Microsoft website, or on CD from Microsoft. • The latest HP Support Software CD containing updated drivers and deliverables described in the order provided. Preparing for information on determining the current ROM version and how to SP2. Disconnect all...and installation instructions to complete these steps in an unsuccessful or unstable installation. You can result in the proper order can also download all PC card devices. 3. See Appendix A for installation 1. You will need the following items before installing: • A supported system with ...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 4
... Software System Enhancements for SP2 4. See Table 1 for installation -- Restart the notebook PC. Installing SP2 and system software updates Preparing for additional information. Install the updated drivers and enhancements from the HP Software Support CD or the HP website at http://... Network Administrators to the Microsoft website for instructions.) 2. Refer to properly set up the networking and security components of Necessary Drivers and Enhancements (along with the system for complete SP2 installation instructions. 3. Table 1 Minimum Versions of Microsoft Windows SP2. ...
... Software System Enhancements for SP2 4. See Table 1 for installation -- Restart the notebook PC. Installing SP2 and system software updates Preparing for additional information. Install the updated drivers and enhancements from the HP Software Support CD or the HP website at http://... Network Administrators to the Microsoft website for instructions.) 2. Refer to properly set up the networking and security components of Necessary Drivers and Enhancements (along with the system for complete SP2 installation instructions. 3. Table 1 Minimum Versions of Microsoft Windows SP2. ...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 7
... Audio Driver Ethernet Drivers Modem Drivers ATI Video Drivers Synaptics TouchPad Driver System Enhancements System ROMPaq Quick Launch Button Software HP WLAN W400-W500 Driver HP WLAN W400-W500 Atheros Client Utility Description Allows users to unpack in select models. Enables integrated modem devices select models. System Firmware Enables the Quick Launch Buttons on HP Compaq notebook PCs are...
... Audio Driver Ethernet Drivers Modem Drivers ATI Video Drivers Synaptics TouchPad Driver System Enhancements System ROMPaq Quick Launch Button Software HP WLAN W400-W500 Driver HP WLAN W400-W500 Atheros Client Utility Description Allows users to unpack in select models. Enables integrated modem devices select models. System Firmware Enables the Quick Launch Buttons on HP Compaq notebook PCs are...
WLAN solutions for HP enterprise notebooks and Tablet PCs
Page 3
...• A comparison of HP WLAN adapters • A comparison of HP WLAN client software features • Guidelines for enterprise notebooks and Tablet PCs, including WLAN adapters based on a network, as well as Cisco Lightweight Extensible Authentication Protocol (LEAP) and profile import/export. ...choosing a WLAN solution • A preview of emerging WLAN standards Introduction Since early 2003 there has been explosive growth in future driver releases. All HP WLAN solutions are similar to ensure that is widely deployed. Aside from a secure, high performance, manageable wireless...
...• A comparison of HP WLAN adapters • A comparison of HP WLAN client software features • Guidelines for enterprise notebooks and Tablet PCs, including WLAN adapters based on a network, as well as Cisco Lightweight Extensible Authentication Protocol (LEAP) and profile import/export. ...choosing a WLAN solution • A preview of emerging WLAN standards Introduction Since early 2003 there has been explosive growth in future driver releases. All HP WLAN solutions are similar to ensure that is widely deployed. Aside from a secure, high performance, manageable wireless...
WLAN solutions for HP enterprise notebooks and Tablet PCs
Page 4
... as secure as wired LANs. Collectively, these features are addressing business customer needs for better protection against unauthorized PC access, as well as stronger protection for some cases from most recent WLAN security standard that unifies security capabilities of HP client... of AES security is being delivered that are compatible across multiple notebooks and WLAN adapters, and are typically more secure than stream ciphers and thus harder to prevent modifying WLAN profiles (for WEP. WLAN driver and client software that builds on underlying hardware security building block...
... as secure as wired LANs. Collectively, these features are addressing business customer needs for better protection against unauthorized PC access, as well as stronger protection for some cases from most recent WLAN security standard that unifies security capabilities of HP client... of AES security is being delivered that are compatible across multiple notebooks and WLAN adapters, and are typically more secure than stream ciphers and thus harder to prevent modifying WLAN profiles (for WEP. WLAN driver and client software that builds on underlying hardware security building block...
WLAN solutions for HP enterprise notebooks and Tablet PCs
Page 6
.... 1000 ft. 300 ft. MiniPCI Type IIIA 0.035 lb/16 gm (max) 0.035 lb/16 gm (max) 4 AES support for OFDM; power varies by a future driver release. 6
.... 1000 ft. 300 ft. MiniPCI Type IIIA 0.035 lb/16 gm (max) 0.035 lb/16 gm (max) 4 AES support for OFDM; power varies by a future driver release. 6
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 53
Y Replace audio board and speaker connections in OS. Replace internal speakers. 2. N Done 1. N Audio? Y Audio? Connect to external speaker. N Correct drivers for application? Replace audio board (if applicable). 3. Y Reload audio drivers. Y Load drivers and set configuration in notebook (if applicable). Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1" N Audio driver in OS configured? Replace system board. 2-26 Maintenance and Service Guide
Y Replace audio board and speaker connections in OS. Replace internal speakers. 2. N Done 1. N Audio? Y Audio? Connect to external speaker. N Correct drivers for application? Replace audio board (if applicable). 3. Y Reload audio drivers. Y Load drivers and set configuration in notebook (if applicable). Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1" N Audio driver in OS configured? Replace system board. 2-26 Maintenance and Service Guide
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 57
Y Reload drivers and reconfigure. Done Disconnect all power from the notebook and open. N Connect to nondigital line. Troubleshooting Flowchart 2.20-No Network/Modem Connection No network or modem connection. Y Digital line? Y OK? Y Replace jack or have jack activated. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). N Network or modem jack active? N NIC/modem configured in OS? N Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide
Y Reload drivers and reconfigure. Done Disconnect all power from the notebook and open. N Connect to nondigital line. Troubleshooting Flowchart 2.20-No Network/Modem Connection No network or modem connection. Y Digital line? Y OK? Y Replace jack or have jack activated. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). N Network or modem jack active? N NIC/modem configured in OS? N Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 94
Remove the cover. ✎ The Mini PCI compartment cover is secured by using a special security driver. 4. Removing the Mini PCI Compartment Cover Maintenance and Service Guide 5-15 Lift the rear edge of the cover up and swing it toward you2.... 5. Removal and Replacement Procedures 3. Loosen the PM2.0×4.0 screw 1 that secures the Mini PCI compartment cover to the notebook. ✎ The Mini PCI compartment cover on notebook models equipped with a 5-GHz wireless communications device is included in the Miscellaneous Plastics Kit, spare part number 325528-001. This screw...
Remove the cover. ✎ The Mini PCI compartment cover is secured by using a special security driver. 4. Removing the Mini PCI Compartment Cover Maintenance and Service Guide 5-15 Lift the rear edge of the cover up and swing it toward you2.... 5. Removal and Replacement Procedures 3. Loosen the PM2.0×4.0 screw 1 that secures the Mini PCI compartment cover to the notebook. ✎ The Mini PCI compartment cover on notebook models equipped with a 5-GHz wireless communications device is included in the Miscellaneous Plastics Kit, spare part number 325528-001. This screw...
HP Compaq Business Notebook nc4010 software overview
Page 4
... for Windows HP Bluetooth Software HP Mobile Printing for Notebooks HP WLAN W400/W500 Driver Infineon TPM Driver Insight Management Agents (Win32) Intel Chipset Driver Intel SpeedStep Application Intel PRO/Wireless 2100 3B Mini PCI...4.20 A 3.00 B (preloaded) N/A 9.00 A 1.00 A N/A 5.34 C (CD) 1.4.2 7.00 A 6.00 D HP Compaq nc4010 4.08 A (preloaded) 1.00 C (preloaded) 2.10 B 2.00 A 1.00 A 5.00 K (preloaded) N/A 3.00 B (preloaded) 2.00 A 9.00 A 1.00 B 2.00 B 5.34 C (CD) 1.4.2 7.00 C 6.00 E HP Compaq nc6000 4.11 A (preloaded) 1.00 A (preloaded) 2.10 B 2.00 A 1.00 A 5.00 K (preloaded) 5.00 A 3.00...
... for Windows HP Bluetooth Software HP Mobile Printing for Notebooks HP WLAN W400/W500 Driver Infineon TPM Driver Insight Management Agents (Win32) Intel Chipset Driver Intel SpeedStep Application Intel PRO/Wireless 2100 3B Mini PCI...4.20 A 3.00 B (preloaded) N/A 9.00 A 1.00 A N/A 5.34 C (CD) 1.4.2 7.00 A 6.00 D HP Compaq nc4010 4.08 A (preloaded) 1.00 C (preloaded) 2.10 B 2.00 A 1.00 A 5.00 K (preloaded) N/A 3.00 B (preloaded) 2.00 A 9.00 A 1.00 B 2.00 B 5.34 C (CD) 1.4.2 7.00 C 6.00 E HP Compaq nc6000 4.11 A (preloaded) 1.00 A (preloaded) 2.10 B 2.00 A 1.00 A 5.00 K (preloaded) 5.00 A 3.00...
HP Compaq Business Notebook nc4010 software overview
Page 5
... RS200M Video Driver ATI R9600 Video Driver and Control Panel ATI M9 Video Driver and Control Panel ATI M10 Video Driver and Control Panel Broadcom Ethernet Driver Compaq Application Installer Compaq Bluetooth MultiPort Software Default Settings Intervideo WinDVD HP Compaq nc4000 1.00 B 5.10 A 1.00 A N/A 5.10 A (preloaded) 1.00 E 1.00 C N/A 1.00 C N/A N/A N/A 2.00 A 2.00 B 2.02 C (preloaded) 3.00 A 5.00 A HP Compaq nc4010 1.00 B 5.10...
... RS200M Video Driver ATI R9600 Video Driver and Control Panel ATI M9 Video Driver and Control Panel ATI M10 Video Driver and Control Panel Broadcom Ethernet Driver Compaq Application Installer Compaq Bluetooth MultiPort Software Default Settings Intervideo WinDVD HP Compaq nc4000 1.00 B 5.10 A 1.00 A N/A 5.10 A (preloaded) 1.00 E 1.00 C N/A 1.00 C N/A N/A N/A 2.00 A 2.00 B 2.02 C (preloaded) 3.00 A 5.00 A HP Compaq nc4010 1.00 B 5.10...
HP Compaq Business Notebook nc4010 software overview
Page 6
... component Compaq Quick Launch Buttons Software Compaq Wireless LAN MultiPort Software Compaq Help & Support Diagnostics for Windows HP Bluetooth Software HP Mobile Printing for Notebooks HP WLAN W400/W500 Driver Infineon TPM Driver Insight Management... Micro Memory CardBus Reader Roxio Easy CD Creator Sun Java Synaptics Touchpad System Enhancements HP Compaq nc4000 4.00 A 1.01 A 1.0 D 4.05 A (preloaded) 1.00 A (preloaded) 2.00 A 1.00 A N/A 5.00 H (preloaded) N/A N/A 9.00 A 1.00 A N/A 5.34 C (CD) 1.4.2 7.00 A 3.00 F HP Compaq nc4010 4.20 A 1.01 A 3.03 A 4.08 A (preloaded) 1.00 C (preloaded...
... component Compaq Quick Launch Buttons Software Compaq Wireless LAN MultiPort Software Compaq Help & Support Diagnostics for Windows HP Bluetooth Software HP Mobile Printing for Notebooks HP WLAN W400/W500 Driver Infineon TPM Driver Insight Management... Micro Memory CardBus Reader Roxio Easy CD Creator Sun Java Synaptics Touchpad System Enhancements HP Compaq nc4000 4.00 A 1.01 A 1.0 D 4.05 A (preloaded) 1.00 A (preloaded) 2.00 A 1.00 A N/A 5.00 H (preloaded) N/A N/A 9.00 A 1.00 A N/A 5.34 C (CD) 1.4.2 7.00 A 3.00 F HP Compaq nc4010 4.20 A 1.01 A 3.03 A 4.08 A (preloaded) 1.00 C (preloaded...
HP Compaq Business Notebook nc4010 software overview
Page 7
... HP Worldwide Web Site and Download Facility • HP Restore CD Kit HP Support Software CD The Support Software CD (SSCD) includes updated drivers and utilities for HP computers are included on the nc4000. The SSCD is updated regularly and is in F10 Setup. • Resolves issue ... ship on nc4000 models. Changes include: • Resolves issue involving USB devices not resuming the computer from an authorized dealer. 7 Key drivers and utilities for HP commercial notebook, desktop, and workstation computers. The updated nc4010 factory image and ROM BIOS is version F.25.
... HP Worldwide Web Site and Download Facility • HP Restore CD Kit HP Support Software CD The Support Software CD (SSCD) includes updated drivers and utilities for HP computers are included on the nc4000. The SSCD is updated regularly and is in F10 Setup. • Resolves issue ... ship on nc4000 models. Changes include: • Resolves issue involving USB devices not resuming the computer from an authorized dealer. 7 Key drivers and utilities for HP commercial notebook, desktop, and workstation computers. The updated nc4010 factory image and ROM BIOS is version F.25.
HP Compaq Business Notebook nc4010 software overview
Page 8
... configurations Enables software deployment, configuration, and migration Enables the integrated video hardware used in select configurations Provides drivers for the TouchPad pointing device Provides users with HP Compaq nc4010 models. HP Worldwide Website and download facility Individual drivers and utilities can be downloaded, in the form of SoftPaqs, from the HP Download Facility or...
... configurations Enables software deployment, configuration, and migration Enables the integrated video hardware used in select configurations Provides drivers for the TouchPad pointing device Provides users with HP Compaq nc4010 models. HP Worldwide Website and download facility Individual drivers and utilities can be downloaded, in the form of SoftPaqs, from the HP Download Facility or...
HP Compaq Business Notebook nc4010 software overview
Page 9
... - Resolve customer issues and streamline the help desk. • Connectors - Manage the end-to address the complete IT lifecycle. Windows XP, 2000 Support Software CD Driver Recovery CD ;
... - Resolve customer issues and streamline the help desk. • Connectors - Manage the end-to address the complete IT lifecycle. Windows XP, 2000 Support Software CD Driver Recovery CD ;
HP Compaq Business Notebook nc4010 software overview
Page 10
Website HP Compaq nc4010 PCs feature the ATI video chipsets. Windows XP, 2000 ; Website DriveLock DriveLock is required to run multimedia applications using Microsoft DirectSound audio capability. Hard... protection against unauthorized access to the white paper, Drivelock Hard Drive Protection on password helps prevent an unauthorized user from the notebook. Support Software CD ; Driver Recovery CD ; Windows XP, 2000 ; Driver Recovery CD ; Features and settings are accessed through the Windows Control Panel. Audio ; Windows XP, 2000 ; Support Software...
Website HP Compaq nc4010 PCs feature the ATI video chipsets. Windows XP, 2000 ; Website DriveLock DriveLock is required to run multimedia applications using Microsoft DirectSound audio capability. Hard... protection against unauthorized access to the white paper, Drivelock Hard Drive Protection on password helps prevent an unauthorized user from the notebook. Support Software CD ; Driver Recovery CD ; Windows XP, 2000 ; Driver Recovery CD ; Features and settings are accessed through the Windows Control Panel. Audio ; Windows XP, 2000 ; Support Software...
HP Compaq Business Notebook nc4010 software overview
Page 11
...Windows XP. 2000 ; Driver Recovery CD ; HP Compaq nc4010 models use ACPI to manage power based on activity and usage. Quick Launch button support ; Windows XP. 2000 On the Documentation CD, there are three reference guides available for the nc4010 notebook PCs: • Safety ... Software CD ; Support Software CD ; Advanced Configuration and Power Interface (ACPI) ; Reference guides ; Website HP Compaq nc business notebooks include three Quick Launch buttons designed to provide one-touch access to quickly and easily launch presentations and automatically adjust display...
...Windows XP. 2000 ; Driver Recovery CD ; HP Compaq nc4010 models use ACPI to manage power based on activity and usage. Quick Launch button support ; Windows XP. 2000 On the Documentation CD, there are three reference guides available for the nc4010 notebook PCs: • Safety ... Software CD ; Support Software CD ; Advanced Configuration and Power Interface (ACPI) ; Reference guides ; Website HP Compaq nc business notebooks include three Quick Launch buttons designed to provide one-touch access to quickly and easily launch presentations and automatically adjust display...
HP Compaq Business Notebook nc4010 software overview
Page 12
... only change to maintain a consistent software image on ("unbundling"). Are images developed on business notebook nc models? Will the current image change to http://www.compaq.com/pcn. Preinstalled software refers to use as soon as management, DVD playback or CD-RW...preinstall images will work on the nc4000 will be installed prior to drivers, hardware enabling utilities, and applications that are introduced with the nc4010? The preinstall image and ROM BIOS on new nc4010 notebook family products. Updates to provide flexibility for consistency. For customers without...
... only change to maintain a consistent software image on ("unbundling"). Are images developed on business notebook nc models? Will the current image change to http://www.compaq.com/pcn. Preinstalled software refers to use as soon as management, DVD playback or CD-RW...preinstall images will work on the nc4000 will be installed prior to drivers, hardware enabling utilities, and applications that are introduced with the nc4010? The preinstall image and ROM BIOS on new nc4010 notebook family products. Updates to provide flexibility for consistency. For customers without...