Worldwide Limited Warranty and Technical Support 2 year
Page 2
... usage parameters stated in hardware performance. YOU SHOULD MAKE REGULAR BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. Compaq is longer. This Limited Warranty does not apply to new in the servicing country. 2 This remedy as...
... usage parameters stated in hardware performance. YOU SHOULD MAKE REGULAR BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. Compaq is longer. This Limited Warranty does not apply to new in the servicing country. 2 This remedy as...
Limited Warranty and Technical Support
Page 1
... in this Limited Warranty as prefailure. LIMITED WARRANTY AND TECHNICAL SUPPORT Your HP Limited Warranty consists of the repair or replacement of defective parts, including hard drives identified by HP Intelligent Manageability software as "HP") with this product. This Limited Warranty is valid in the country of the product 1 SOME STATES OR...
... in this Limited Warranty as prefailure. LIMITED WARRANTY AND TECHNICAL SUPPORT Your HP Limited Warranty consists of the repair or replacement of defective parts, including hard drives identified by HP Intelligent Manageability software as "HP") with this product. This Limited Warranty is valid in the country of the product 1 SOME STATES OR...
Limited Warranty and Technical Support
Page 2
... SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP warrants that the HP hardware product and all the...
... SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP warrants that the HP hardware product and all the...
Worldwide Limited Warranty and Technical Support 3-Year
Page 2
... this Limited Warranty become the property of your product in performance and reliability. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK...
... this Limited Warranty become the property of your product in performance and reliability. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK...
Worldwide Limited Warranty and Technical Support 3-Year
Page 4
..., is one (1) year from date of product purchase Types of Warranty Service Your HP Limited Warranty consists of repair or replacement of defective parts, including hard drives identified by HP Intelligent Manageability software as assistance with questions and issues about the software that was either preinstalled by HP on the HP branded... technical support. Non-HP hardware and software products are set forth in the Limited Warranty applicable to HP options. HP's only obligations with the tablet PC product is your purchase or lease of the product is defined as "prefailure." 4
..., is one (1) year from date of product purchase Types of Warranty Service Your HP Limited Warranty consists of repair or replacement of defective parts, including hard drives identified by HP Intelligent Manageability software as assistance with questions and issues about the software that was either preinstalled by HP on the HP branded... technical support. Non-HP hardware and software products are set forth in the Limited Warranty applicable to HP options. HP's only obligations with the tablet PC product is your purchase or lease of the product is defined as "prefailure." 4
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 8
... are shown in 5 Hard drive size 80 = 80 GB 60 = 60 GB 40 = 40 GB 30 = 30 GB 1-2 Maintenance and Service Guide Table 1-1 HP Compaq Notebook nc4010 Model Naming Conventions Cnc4010 UP 160 X2 1 2 3 4 Key Description 1 Brand/Series designator 2 Processor type 3 Processor speed 4 Display type/ size/resolution Key 60 N G T 51 P 5 6 7 8 9 10 Options C = Compaq nc4010 = nc4010 UP = Intel Pentium...
... are shown in 5 Hard drive size 80 = 80 GB 60 = 60 GB 40 = 40 GB 30 = 30 GB 1-2 Maintenance and Service Guide Table 1-1 HP Compaq Notebook nc4010 Model Naming Conventions Cnc4010 UP 160 X2 1 2 3 4 Key Description 1 Brand/Series designator 2 Processor type 3 Processor speed 4 Display type/ size/resolution Key 60 N G T 51 P 5 6 7 8 9 10 Options C = Compaq nc4010 = nc4010 UP = Intel Pentium...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 13
...synchronous DRAM (SDRAM) ■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model ■ 256-MB high-performance SDRAM, expandable to 1.0 GB ■ Microsoft® Windows® XP Pro, varying by notebook model ■ ATI MOBILITY RADEON graphics with power cord ■ 6-cell Li-... called Trusted Computing Group (TCG) module] ■ Support for one Type I or II PC Card slot with support for both 32-bit (CardBus) and 16-bit PC Cards ■ Support for integrated Smart Card Reader in the PC Card slot ■ External 65-W AC adapter with user selectable 32-
...synchronous DRAM (SDRAM) ■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model ■ 256-MB high-performance SDRAM, expandable to 1.0 GB ■ Microsoft® Windows® XP Pro, varying by notebook model ■ ATI MOBILITY RADEON graphics with power cord ■ 6-cell Li-... called Trusted Computing Group (TCG) module] ■ Support for one Type I or II PC Card slot with support for both 32-bit (CardBus) and 16-bit PC Cards ■ Support for integrated Smart Card Reader in the PC Card slot ■ External 65-W AC adapter with user selectable 32-
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 17
Blinking: A battery pack that is charging. Holds the primary hard drive. Maintenance and Service Guide 1-11 These solutions do not obstruct vents. Opens the notebook. Using the notebook on a soft surface, such as a deterrent. Attaches an optional security cable to the notebook. ✎ The purpose of security solutions is to cool internal components. Ä To prevent...
Blinking: A battery pack that is charging. Holds the primary hard drive. Maintenance and Service Guide 1-11 These solutions do not obstruct vents. Opens the notebook. Using the notebook on a soft surface, such as a deterrent. Attaches an optional security cable to the notebook. ✎ The purpose of security solutions is to cool internal components. Ä To prevent...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 22
Top Components Table 1-6 Top Components Item 1 2 3 4 Component Display lid switch Hard drive activity light Num lock light Quick Launch buttons (3) Function Secures the display when it is enabled. Enable you to access common functions with a single keystroke. 1-16 Maintenance and Service Guide On: Num lock is on or the embedded numeric keypad is closed. Product Description The notebook top components are shown below and described in Table 1-6. On: The hard drive is being accessed.
Top Components Table 1-6 Top Components Item 1 2 3 4 Component Display lid switch Hard drive activity light Num lock light Quick Launch buttons (3) Function Secures the display when it is enabled. Enable you to access common functions with a single keystroke. 1-16 Maintenance and Service Guide On: Num lock is on or the embedded numeric keypad is closed. Product Description The notebook top components are shown below and described in Table 1-6. On: The hard drive is being accessed.
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 24
The hard drive is secured to the notebook. 1-18 Maintenance and Service Guide Product Description The external components on the bottom of the notebook are shown below and described in Table 1-7. Bottom Components Item 1 2 Table 1-7 Bottom Components Component Function Hard drive bay Supports the primary hard drive. Hard drive retention screw Secures the hard drive to the notebook by one screw.
The hard drive is secured to the notebook. 1-18 Maintenance and Service Guide Product Description The external components on the bottom of the notebook are shown below and described in Table 1-7. Bottom Components Item 1 2 Table 1-7 Bottom Components Component Function Hard drive bay Supports the primary hard drive. Hard drive retention screw Secures the hard drive to the notebook by one screw.
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 27
...sensor and is displaced through the ventilation grill located on the left and right sides of the notebook. The system board provides the following device connections: ■ Memory module ■ Hard drive ■ Display ■ Keyboard, TouchPad, and pointing stick ■ Audio ■ ...Intel Pentium-M processors ■ Fan ■ PC Card ■ Smart Card Reader ■ Modem, NIC, ISDN, and wireless devices ■ TPM security module The notebook uses an electrical ...
...sensor and is displaced through the ventilation grill located on the left and right sides of the notebook. The system board provides the following device connections: ■ Memory module ■ Hard drive ■ Display ■ Keyboard, TouchPad, and pointing stick ■ Audio ■ ...Intel Pentium-M processors ■ Fan ■ PC Card ■ Smart Card Reader ■ Modem, NIC, ISDN, and wireless devices ■ TPM security module The notebook uses an electrical ...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 33
... test features. *Video modes vary even within regions. However, NTSC is selected, the notebook runs in North America; PAL, in Japan; NTSC-J, in Europe, Africa, and the Middle East; HDD Self Test Options Run a quick comprehensive self test on hard drives in Brazil. Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device...
... test features. *Video modes vary even within regions. However, NTSC is selected, the notebook runs in North America; PAL, in Japan; NTSC-J, in Europe, Africa, and the Middle East; HDD Self Test Options Run a quick comprehensive self test on hard drives in Brazil. Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 46
or DVD-ROM Drive" No OS loading from network, go to "Flowchart 2.20-No Network/Modem Connection" *NOTE: Before beginning to "Flowchart 2.14-No OS Loading, CD- or DVD-ROM drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive" No OS loading from diskette drive, go to troubleshoot, ...always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" No ...
or DVD-ROM Drive" No OS loading from network, go to "Flowchart 2.20-No Network/Modem Connection" *NOTE: Before beginning to "Flowchart 2.14-No OS Loading, CD- or DVD-ROM drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive" No OS loading from diskette drive, go to troubleshoot, ...always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" No ...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 47
N Boot from hard drive. Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive? N Reseat external hard drive. Y Nonsystem disk message? Y Done Done N Boot from hard drive? Y Check the Setup utility for correct booting order. N Boot from diskette? Y Change boot priority through the Setup utility and reboot. Go to "Flowchart 2.17-Nonfunctioning ...
N Boot from hard drive. Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive? N Reseat external hard drive. Y Nonsystem disk message? Y Done Done N Boot from hard drive? Y Check the Setup utility for correct booting order. N Boot from diskette? Y Change boot priority through the Setup utility and reboot. Go to "Flowchart 2.17-Nonfunctioning ...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 48
..., then format hard drive to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" N Hard drive partitioned? Y Notebook booted? Load OS using System Restore CD N (if applicable). Y 1. Reseat hard drive. Y Hard drive accessible? N Run FDISK. Done Y Boot from diskette drive? Y Done Go to bootable C:\ prompt. Remove diskette and reboot. N Done N Boot from hard drive? Go to "Flowchart 2.13-No OS Loading, Diskette Drive" N Hard drive accessible? Replace hard drive. 2. Replace...
..., then format hard drive to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" N Hard drive partitioned? Y Notebook booted? Load OS using System Restore CD N (if applicable). Y 1. Reseat hard drive. Y Hard drive accessible? N Run FDISK. Done Y Boot from diskette drive? Y Done Go to bootable C:\ prompt. Remove diskette and reboot. N Done N Boot from hard drive? Go to "Flowchart 2.13-No OS Loading, Diskette Drive" N Hard drive accessible? Replace hard drive. 2. Replace...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 49
N Run SCANDISK and check for bad sectors. N Fix bad sectors. Y Virus on diskette? Boot from hard drive? Y Clean virus. Replace hard drive. Replace hard drive. Y Install OS and reboot. Y Done Replace hard drive. Y OS loading from hard drive? N Y Diagnostics on hard drive? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? N Can bad sectors be fixed? N Run diagnostics and follow recommendations. Done 2-22 Maintenance and Service Guide
N Run SCANDISK and check for bad sectors. N Fix bad sectors. Y Virus on diskette? Boot from hard drive? Y Clean virus. Replace hard drive. Replace hard drive. Y Install OS and reboot. Y Done Replace hard drive. Y OS loading from hard drive? N Y Diagnostics on hard drive? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? N Can bad sectors be fixed? N Run diagnostics and follow recommendations. Done 2-22 Maintenance and Service Guide
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 54
Clear CMOS. N Replace hard drive. Unplug the nonfunctioning device from the notebook, and inspect cables and plugs for bent or broken pins or other damage. N Device boots properly? Y Done Replace diskette drive. Reseat device. Y Y Any physical device detected? Fix or replace broken item. Done Maintenance and Service Guide 2-27 Troubleshooting Flowchart 2.17-Nonfunctioning Device Nonfunctioning...
Clear CMOS. N Replace hard drive. Unplug the nonfunctioning device from the notebook, and inspect cables and plugs for bent or broken pins or other damage. N Device boots properly? Y Done Replace diskette drive. Reseat device. Y Y Any physical device detected? Fix or replace broken item. Done Maintenance and Service Guide 2-27 Troubleshooting Flowchart 2.17-Nonfunctioning Device Nonfunctioning...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 60
... wireless device antennae Miscellaneous Plastics Kit, includes: Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Hard drive bezel Not illustrated: Notebook feet (4) Display rubber screw covers (6: 4 round, 2 oblong) Smart Card Reader bezel LED switch cover Spare Part...
... wireless device antennae Miscellaneous Plastics Kit, includes: Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Hard drive bezel Not illustrated: Notebook feet (4) Display rubber screw covers (6: 4 round, 2 oblong) Smart Card Reader bezel LED switch cover Spare Part...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 65
Illustrated Parts Catalog Table 3-1 (Continued) Item 11 12 13 14 15 16 17 18 19 Spare Parts: Notebook Major Components Description Spare Part Number Processors Intel Pentium-M 1.7-GHz Intel Pentium-M 1.6-GHz Intel Pentium-M 1.5-GHz Intel Pentium-M 1.4-GHz Intel Pentium-M 1.3-GHz 340165-001 319777-... board 802.11b/g wireless LAN board 802.11 b wireless LAN board 333782-001 333781-001 345640-001 Battery pack, 6-cell, 40-wH 315338-001 Hard drives (include hard drive bezel and frame) 80-GB 60-GB 40-GB 30-GB 345632-001 325524-001 325523-001 325522-001 Memory modules 512-MB DDR 256...
Illustrated Parts Catalog Table 3-1 (Continued) Item 11 12 13 14 15 16 17 18 19 Spare Parts: Notebook Major Components Description Spare Part Number Processors Intel Pentium-M 1.7-GHz Intel Pentium-M 1.6-GHz Intel Pentium-M 1.5-GHz Intel Pentium-M 1.4-GHz Intel Pentium-M 1.3-GHz 340165-001 319777-... board 802.11b/g wireless LAN board 802.11 b wireless LAN board 333782-001 333781-001 345640-001 Battery pack, 6-cell, 40-wH 315338-001 Hard drives (include hard drive bezel and frame) 80-GB 60-GB 40-GB 30-GB 345632-001 325524-001 325523-001 325522-001 Memory modules 512-MB DDR 256...
HP Compaq nc4010 Notebook PC - Maintenance and Service Guide
Page 67
Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 325528-001 Item 1 2 3 4 5 6 7 8 9 10 11 Description Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Hard drive bezel Notebook feet (4) Display rubber screw covers (6:4 round, 2 oblong) Smart Card Reader bezel 3-10 Maintenance and Service Guide
Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 325528-001 Item 1 2 3 4 5 6 7 8 9 10 11 Description Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Hard drive bezel Notebook feet (4) Display rubber screw covers (6:4 round, 2 oblong) Smart Card Reader bezel 3-10 Maintenance and Service Guide