Worldwide Limited Warranty and Technical Support 2 year
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...enforced in materials or workmanship under normal use during the Limited Warranty Period. TABLET PC PRODUCT WORLDWIDE LIMITED WARRANTY AND TECHNICAL SUPPORT General Terms EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, COMPAQ MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES ...Period starts on the date of the product that you have purchased or leased from Compaq are entitled to warranty service according to the terms and conditions of this document if a repair to in the country of the purchase or lease date. You are free from country...
...enforced in materials or workmanship under normal use during the Limited Warranty Period. TABLET PC PRODUCT WORLDWIDE LIMITED WARRANTY AND TECHNICAL SUPPORT General Terms EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, COMPAQ MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES ...Period starts on the date of the product that you have purchased or leased from Compaq are entitled to warranty service according to the terms and conditions of this document if a repair to in the country of the purchase or lease date. You are free from country...
Worldwide Limited Warranty and Technical Support 2 year
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... or lease payments (minus interest) instead of accident, misuse, abuse, or other than (i) Compaq, (ii) a Compaq authorised service provider, or (iii) your own installation of end-user replaceable Compaq or Compaq approved parts if available for damage that occurs as a result of a replacement. This remedy ...defects in the servicing country. 2 All component parts or hardware products removed under this product will repair or replace the defective component parts or the hardware product. Compaq reserves the right to elect, at its discretion, elect to provide you a refund of your product...
... or lease payments (minus interest) instead of accident, misuse, abuse, or other than (i) Compaq, (ii) a Compaq authorised service provider, or (iii) your own installation of end-user replaceable Compaq or Compaq approved parts if available for damage that occurs as a result of a replacement. This remedy ...defects in the servicing country. 2 All component parts or hardware products removed under this product will repair or replace the defective component parts or the hardware product. Compaq reserves the right to elect, at its discretion, elect to provide you a refund of your product...
Worldwide Limited Warranty and Technical Support 2 year
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...INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY COMPAQ. 3 COMPAQ'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER CONDITIONS ...OF NORMAL USE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. No change to the conditions of this Limited Warranty is valid unless it is made in Compaq sales literature or ...
...INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY COMPAQ. 3 COMPAQ'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER CONDITIONS ...OF NORMAL USE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. No change to the conditions of this Limited Warranty is valid unless it is made in Compaq sales literature or ...
Worldwide Limited Warranty and Technical Support 2 year
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...PC product is your proof of the purchase or lease date. If it is determined your product needs servicing, the following options are available to you: Free Pick-up the product from your location, repair the product, and deliver the repaired product to software distributed by Compaq on the Compaq... brand product or that come with the Compaq brand product at www.compaq.com/support/contact_compaq/worldphones.pdf. A technical support ...
...PC product is your proof of the purchase or lease date. If it is determined your product needs servicing, the following options are available to you: Free Pick-up the product from your location, repair the product, and deliver the repaired product to software distributed by Compaq on the Compaq... brand product or that come with the Compaq brand product at www.compaq.com/support/contact_compaq/worldphones.pdf. A technical support ...
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... sure to Friday, except on options - Email address: support@compaq.com - This will be sent directly to : - Instructions will save considerable repair time. Operating system - Compaq Support Forum: http://forum.compaq.com - Detailed questions ■ To post questions to Technical ...to your product. Applicable error messages - Third-party hardware or software - Downloadable Compaq software: www.compaq.com/support 5 If Compaq, or a Compaq authorised service provider, diagnoses that the repair can be effected through a replaceable part, that part will be sent with the...
... sure to Friday, except on options - Email address: support@compaq.com - This will be sent directly to : - Instructions will save considerable repair time. Operating system - Compaq Support Forum: http://forum.compaq.com - Detailed questions ■ To post questions to Technical ...to your product. Applicable error messages - Third-party hardware or software - Downloadable Compaq software: www.compaq.com/support 5 If Compaq, or a Compaq authorised service provider, diagnoses that the repair can be effected through a replaceable part, that part will be sent with the...
Maintenance and Service Guide
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... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
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and Canada. This manual is for membership within the U.S. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for Windows ..., servicing, and repairing these notebooks. Call (800) 524-3388 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100...
and Canada. This manual is for membership within the U.S. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for Windows ..., servicing, and repairing these notebooks. Call (800) 524-3388 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100...
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...50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. Symbols like these to verify the sizes of each section below. NOTE: Reassembly steps are user-replaceable. Without proper grounding, an electrostatic ...how to show approximate full-size screw outlines. Reassembly notes are displayed throughout this chapter to remove and replace the notebook's components and assemblies. Service Manual Removal and Replacement 2-1 Table 2-1. You can use these are included at the ...
...50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. Symbols like these to verify the sizes of each section below. NOTE: Reassembly steps are user-replaceable. Without proper grounding, an electrostatic ...how to show approximate full-size screw outlines. Reassembly notes are displayed throughout this chapter to remove and replace the notebook's components and assemblies. Service Manual Removal and Replacement 2-1 Table 2-1. You can use these are included at the ...
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... motherboard. Installation utilities and instructions for creating a BIOS floppy disk are running. 2. See below for instructions for Windows. 6. Update the notebook's BIOS as follows: 1. Connect any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. Select Update,... > Download New > OK. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy ...
... motherboard. Installation utilities and instructions for creating a BIOS floppy disk are running. 2. See below for instructions for Windows. 6. Update the notebook's BIOS as follows: 1. Connect any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. Select Update,... > Download New > OK. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy ...
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... floppy disk: a. Follow the instructions for the notebook model you are repairing. If the notebook does not turn on the notebook and allow it before the notebook automatically reboots. 4. c. See the wiring diagram below. 3. The program does not verify the notebook model, so you plugged in the Service and Support... Information in a boot block jumper, unplug it to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. The display goes blank for a minute or more while the BIOS is the latest version. Boot-Block Jumper 2-60 ...
... floppy disk: a. Follow the instructions for the notebook model you are repairing. If the notebook does not turn on the notebook and allow it before the notebook automatically reboots. 4. c. See the wiring diagram below. 3. The program does not verify the notebook model, so you plugged in the Service and Support... Information in a boot block jumper, unplug it to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. The display goes blank for a minute or more while the BIOS is the latest version. Boot-Block Jumper 2-60 ...
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... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
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..., ASP support is standard in most situations but you should check the marking on the bottom of the notebook indicates the ASP support status for that model. 3-2 Troubleshooting and Diagnostics Service Manual Support by Authorized Service Providers In the U.S.,... support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. ASP Support Options ASP Support Status No reimbursement ...
..., ASP support is standard in most situations but you should check the marking on the bottom of the notebook indicates the ASP support status for that model. 3-2 Troubleshooting and Diagnostics Service Manual Support by Authorized Service Providers In the U.S.,... support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. ASP Support Options ASP Support Status No reimbursement ...
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Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 To ensure quality repair, follow the basic troubleshooting steps shown below. Troubleshoot the problem using: - Try to duplicate the customer's problem. Diagnostic tools. - Troubleshooting The suggestions in this section can help isolate and repair the cause of the complete unit. Figure 3-1. Troubleshooting suggestions. Verify the repair by testing the functionality of a problem. Check for customer abuse. Check the customer's description of the problem and any supporting information.
Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 To ensure quality repair, follow the basic troubleshooting steps shown below. Troubleshoot the problem using: - Try to duplicate the customer's problem. Diagnostic tools. - Troubleshooting The suggestions in this section can help isolate and repair the cause of the complete unit. Figure 3-1. Troubleshooting suggestions. Verify the repair by testing the functionality of a problem. Check for customer abuse. Check the customer's description of the problem and any supporting information.
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...the module responsible for the problem. A failure symptom is your primary troubleshooting tool. Keep in mind possible causes for repairing notebooks that show specific failure symptoms. Swapping modules that might be defective with others known to be in a confused state ... them into distinct problems. • Consider Causes. Service Manual Troubleshooting and Diagnostics 3-5 Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in a known state. Determine...
...the module responsible for the problem. A failure symptom is your primary troubleshooting tool. Keep in mind possible causes for repairing notebooks that show specific failure symptoms. Swapping modules that might be defective with others known to be in a confused state ... them into distinct problems. • Consider Causes. Service Manual Troubleshooting and Diagnostics 3-5 Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in a known state. Determine...
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Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
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...likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Reinsert any PC cards, press the reset button to turn notebook off , try again. If power status light turns on . If monitor shows activity but one SDRAM module is... assembly. Press and hold power button to turn notebook off, and then press power button to turn notebook on but one SDRAM module and try external monitor. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. Do...
...likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Reinsert any PC cards, press the reset button to turn notebook off , try again. If power status light turns on . If monitor shows activity but one SDRAM module is... assembly. Press and hold power button to turn notebook off, and then press power button to turn notebook on but one SDRAM module and try external monitor. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. Do...
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... and reinstall hard drive. See page 5-2. If available, try another battery. Use BIOS Setup to certain sites. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE error" Call Center... battery level on hard drive, use Recovery CDs to optimize hard disk. Use Tools tab in disk's Properties sheet to check default boot order. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Symptom Does not boot on ...
... and reinstall hard drive. See page 5-2. If available, try another battery. Use BIOS Setup to certain sites. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE error" Call Center... battery level on hard drive, use Recovery CDs to optimize hard disk. Use Tools tab in disk's Properties sheet to check default boot order. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Symptom Does not boot on ...
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... Make sure AC adapter is installed or AC adapter connected. Move notebook away from any nearby heat source. Try another battery and AC adapter. Unplug AC adapter and allow battery to cool. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter... contacts. Check for blocked air vents. It, therefore, depends on notebook's power use at that moment. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Make sure AC adapter has correct power rating. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter...
... Make sure AC adapter is installed or AC adapter connected. Move notebook away from any nearby heat source. Try another battery and AC adapter. Unplug AC adapter and allow battery to cool. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter... contacts. Check for blocked air vents. It, therefore, depends on notebook's power use at that moment. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual Make sure AC adapter has correct power rating. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter...
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... before suspending. Make sure SDRAM modules are not set to another computer is reinitialized, Windows desktop appears. Repair Center: Likely Causes Make sure notebook is enabled in Power in Control Panel. Check power supply. Press Fn+F5 several times. Display assembly Switchboard PCA... Repair Center: Comments Check cable connections. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter ...
... before suspending. Make sure SDRAM modules are not set to another computer is reinitialized, Windows desktop appears. Repair Center: Likely Causes Make sure notebook is enabled in Power in Control Panel. Check power supply. Press Fn+F5 several times. Display assembly Switchboard PCA... Repair Center: Comments Check cable connections. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter ...
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Press Fn+F5 several times. Check power source. Remove and reinstall hard drive. Check connector. Was notebook or drive dropped? Check for evidence of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Check display cable connection.... source If drive case is on page 5-3. Declared to be caused by customer abuse. Check notebook and drive for alternate noise sources, such as PCMCIA drive or fan. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually...
Press Fn+F5 several times. Check power source. Remove and reinstall hard drive. Check connector. Was notebook or drive dropped? Check for evidence of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Check display cable connection.... source If drive case is on page 5-3. Declared to be caused by customer abuse. Check notebook and drive for alternate noise sources, such as PCMCIA drive or fan. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually...