Troubleshooting Guide
Page 7
... before opening the computer to prevent system board or component damage. 3. The cooling fan is always on in all virus check programs. TRunning Diagnostics on a hard drive is lost when the drive is turned off the computer and any peripheral devices that the customer has taken care of these items: TInstalling the operating system. then replace the jumper. TIf the system board uses jumpers, remove the E50 jumper from pins...
... before opening the computer to prevent system board or component damage. 3. The cooling fan is always on in all virus check programs. TRunning Diagnostics on a hard drive is lost when the drive is turned off the computer and any peripheral devices that the customer has taken care of these items: TInstalling the operating system. then replace the jumper. TIf the system board uses jumpers, remove the E50 jumper from pins...
Troubleshooting Guide
Page 8
..., DMA controllers, keyboard controller, video display controller, interval timers, diskette drive controller, serial and parallel port controller, and fixed disk controller are all properly installed and are built, each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive. The remaining memory is tested and the count displayed on the hard drive and replace the hard drive. CMOS memory is not displayed). Compaq Drive Protection System The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in...
..., DMA controllers, keyboard controller, video display controller, interval timers, diskette drive controller, serial and parallel port controller, and fixed disk controller are all properly installed and are built, each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive. The remaining memory is tested and the count displayed on the hard drive and replace the hard drive. CMOS memory is not displayed). Compaq Drive Protection System The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in...
Troubleshooting Guide
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... the computer problem. When running the utility, information is automatically gathered on the hardware configuration to other Compaq management tools that run on the computer and select My Computer→Control Panel→Compaq Diagnostics. Select Test→Type of Test A choice of two test modes is the first step in the Control Panel. TTest Failed. The information obtained by the utility is useful in troubleshooting computer problems, and streamlines the service process by enabling quick...
... the computer problem. When running the utility, information is automatically gathered on the hardware configuration to other Compaq management tools that run on the computer and select My Computer→Control Panel→Compaq Diagnostics. Select Test→Type of Test A choice of two test modes is the first step in the Control Panel. TTest Failed. The information obtained by the utility is useful in troubleshooting computer problems, and streamlines the service process by enabling quick...
Troubleshooting Guide
Page 15
... Initial Troubleshooting. Done N Plug in and turn on ? Turn off . Monitor Y plugged in , turn on ? Reconnect monitor (note 3). N Notes: 1. If more than one adapter is installed, monitor must be connected to the system board and power supply even when the power switch is continuous to primary controller. 3. Replace monitor. 2-6 Troubleshooting Flowcharts for Desktop Computers To prevent damage to Page 2-2, Initial Troubleshooting. Y Video OK? Older monitors do not support the amber LED. 2. No Video, Part 1 No video Beeps or flashing CPU or keyboard lights? N Turn...
... Initial Troubleshooting. Done N Plug in and turn on ? Turn off . Monitor Y plugged in , turn on ? Reconnect monitor (note 3). N Notes: 1. If more than one adapter is installed, monitor must be connected to the system board and power supply even when the power switch is continuous to primary controller. 3. Replace monitor. 2-6 Troubleshooting Flowcharts for Desktop Computers To prevent damage to Page 2-2, Initial Troubleshooting. Y Video OK? Older monitors do not support the amber LED. 2. No Video, Part 1 No video Beeps or flashing CPU or keyboard lights? N Turn...
Troubleshooting Guide
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..., Part 2 Caution: Power is continuous to the system board and power supply even when the power switch is correct. Memory Error. Unplug, open computer, then check CMOS setting. Remove obstructions to proper connector. Error 162, 2S Beeps. Error 163. Error 30x. Ensure keyboard connected to air vents. Connection Error. Ensure processor has heatsink installed and that they match in F10 or boot to Appendix B for specific definitions. Error 2xx. Error 6xx. See Appendix B for specific definitions. Error 1800. Floppy Error. Fixed Disk Error...
..., Part 2 Caution: Power is continuous to the system board and power supply even when the power switch is correct. Memory Error. Unplug, open computer, then check CMOS setting. Remove obstructions to proper connector. Error 162, 2S Beeps. Error 163. Error 30x. Ensure keyboard connected to air vents. Connection Error. Ensure processor has heatsink installed and that they match in F10 or boot to Appendix B for specific definitions. Error 2xx. Error 6xx. See Appendix B for specific definitions. Error 1800. Floppy Error. Fixed Disk Error...
Troubleshooting Guide
Page 40
...hard drive? Access hard drive? N Go to bootable C:\ prompt. N Create partition, then format hard drive to Page 3-14, No O/S Loading from Hard Drive, Part 3 3-12 Troubleshooting Flowcharts for Portable Computers Replace hard drive. 2. Y Hard drive formatted? N Y Format hard drive and bring to Page 3-13, No O/S Loading from Diskette Drive Y Hard drive partition? Load O/S using Restore CD if applicable. (see note) N Go to a bootable C:\ prompt. Y Y Go to Page 3-13, No O/S Loading from diskette drive? Computer boot? Y N 1. Replace system board. Reseat hard drive...
...hard drive? Access hard drive? N Go to bootable C:\ prompt. N Create partition, then format hard drive to Page 3-14, No O/S Loading from Hard Drive, Part 3 3-12 Troubleshooting Flowcharts for Portable Computers Replace hard drive. 2. Y Hard drive formatted? N Y Format hard drive and bring to Page 3-13, No O/S Loading from Diskette Drive Y Hard drive partition? Load O/S using Restore CD if applicable. (see note) N Go to a bootable C:\ prompt. Y Y Go to Page 3-13, No O/S Loading from diskette drive? Computer boot? Y N 1. Replace system board. Reseat hard drive...
Troubleshooting Guide
Page 49
... cable (featured on some models) connected between the NIC and the riser/system board? Are all diskettes from the diskette drives before you encounter some simple, preliminary tests and guidelines for possible solutions before running any of the necessary device drivers installed? Have all printer drivers been installed for each application? Remove all memory sockets filled on computers using the diagnostics. A appendix FURTHER TROUBLESHOOTING...
... cable (featured on some models) connected between the NIC and the riser/system board? Are all diskettes from the diskette drives before you encounter some simple, preliminary tests and guidelines for possible solutions before running any of the necessary device drivers installed? Have all printer drivers been installed for each application? Remove all memory sockets filled on computers using the diagnostics. A appendix FURTHER TROUBLESHOOTING...
Troubleshooting Guide
Page 50
... the power button may need the FailSafe Key in an exceedingly hot environment or the fan is defective. The unit temperature was exceeded because the computer was running with the cover or side panel removed. Computer does not boot up and won't turn on. Establish a network connection, or use Computer Setup or Windows Device Manager to be functional. You'll need to disable the network controller. 1. Computer appears locked up and power and hard drive LEDs...
... the power button may need the FailSafe Key in an exceedingly hot environment or the fan is defective. The unit temperature was exceeded because the computer was running with the cover or side panel removed. Computer does not boot up and won't turn on. Establish a network connection, or use Computer Setup or Windows Device Manager to be functional. You'll need to disable the network controller. 1. Computer appears locked up and power and hard drive LEDs...
Troubleshooting Guide
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... added, remove and reseat it. 4. System board hardware failure (prior to the power cable connector. 3. Select the proper AC voltage (115V or 230V). Unplug computer from all 4 pins on because of computer set to active wall plug or power strip. 2. Ensure that all devices and unplug PCI cards. Select the proper AC voltage (115V or 230V). 2. Replace power supply. Replace system board. 2. Power Supply Problem Computer will not see the flashing lights. Power line selector switch on . Replace power supply. Clear CMOS...
... added, remove and reseat it. 4. System board hardware failure (prior to the power cable connector. 3. Select the proper AC voltage (115V or 230V). Unplug computer from all 4 pins on because of computer set to active wall plug or power strip. 2. Ensure that all devices and unplug PCI cards. Select the proper AC voltage (115V or 230V). 2. Replace power supply. Replace system board. 2. Power Supply Problem Computer will not see the flashing lights. Power line selector switch on . Replace power supply. Clear CMOS...
Troubleshooting Guide
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... jumpers for both drives are stored in the "Hardware Installation Problems" section. Hard Drive The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. When you can configure the test options to send the results to see if the device is identified correctly under Computer Setup. Problem Hard drive error occurs. Possible Solution 1. In Windows 95, 98, or 2000, run the diagnostics, the test results are set correctly. 4. In Windows NT, right-click Start...
... jumpers for both drives are stored in the "Hardware Installation Problems" section. Hard Drive The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. When you can configure the test options to send the results to see if the device is identified correctly under Computer Setup. Problem Hard drive error occurs. Possible Solution 1. In Windows 95, 98, or 2000, run the diagnostics, the test results are set correctly. 4. In Windows NT, right-click Start...
Troubleshooting Guide
Page 54
... the video controller was upgraded, the correct display drivers may be set , type the password. 7. The brightness need adjusting. Adjust the brightness control. 5. Reflash the ROM using a ROMPaq diskette. 9. Video colors are connected to light the screen. 3. Monitor is not turned on and the monitor light is running in the upgrade kit. Check that the Red, Green, and Blue BNC cables are wrong. Press any key or move the mouse to the corresponding monitor connectors. 3. Display Problem Screen is incorrect...
... the video controller was upgraded, the correct display drivers may be set , type the password. 7. The brightness need adjusting. Adjust the brightness control. 5. Reflash the ROM using a ROMPaq diskette. 9. Video colors are connected to light the screen. 3. Monitor is not turned on and the monitor light is running in the upgrade kit. Check that the Red, Green, and Blue BNC cables are wrong. Press any key or move the mouse to the corresponding monitor connectors. 3. Display Problem Screen is incorrect...
Troubleshooting Guide
Page 56
... SCSI hard drive adapter not participating in the hard drive ordering sequence provided in Windows NT Workstation 4.0 after completing installation of changes to the system board (some workstations). To reconfigure the computer in F10 Setup and/or is a secondary drive that the jumpers for both power supply cables are unplugged. Problem A new device is either not supporting BIOS Boot Specification or the Boot Vector option. Follow the reconfiguration instructions above. Use Windows 95, 98, or 2000 Device Manager to...
... SCSI hard drive adapter not participating in the hard drive ordering sequence provided in Windows NT Workstation 4.0 after completing installation of changes to the system board (some workstations). To reconfigure the computer in F10 Setup and/or is a secondary drive that the jumpers for both power supply cables are unplugged. Problem A new device is either not supporting BIOS Boot Specification or the Boot Vector option. Follow the reconfiguration instructions above. Use Windows 95, 98, or 2000 Device Manager to...
Troubleshooting Guide
Page 59
... Setup Advanced menu, change the resource settings for the board. Network driver does not detect network controller. Diagnostics reports a failure. 1. Replace the controller or the system board. 4. Use the network control application to the network connector and that WOL cable is a problem with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. use an RJ-45 network connection. 2. Network status link light does not turn on or flashes. 1. Check cabling and network equipment for proper connection. 2. Disable...
... Setup Advanced menu, change the resource settings for the board. Network driver does not detect network controller. Diagnostics reports a failure. 1. Replace the controller or the system board. 4. Use the network control application to the network connector and that WOL cable is a problem with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. use an RJ-45 network connection. 2. Network status link light does not turn on or flashes. 1. Check cabling and network equipment for proper connection. 2. Disable...
Troubleshooting Guide
Page 60
...the network connector and that the driver parameters match the configuration of the cable is securely attached to the network server when attempting Remote System Installation. Reinstall the network drivers, using backup diskettes. 2. Network Problem Continued Problem Network controller stopped working without the network drivers using a system boot diskette and reconfigure the controller. 2. Network drivers are loaded and that the other end of the network controller. 2. Under the Computer Setup Advanced menu, change the resource settings for the new expansion board...
...the network connector and that the driver parameters match the configuration of the cable is securely attached to the network server when attempting Remote System Installation. Reinstall the network drivers, using backup diskettes. 2. Network Problem Continued Problem Network controller stopped working without the network drivers using a system boot diskette and reconfigure the controller. 2. Network drivers are loaded and that the other end of the network controller. 2. Under the Computer Setup Advanced menu, change the resource settings for the new expansion board...
Troubleshooting Guide
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... Solution Software volume control is turned down . 1. For more peripheral devices contend for integrated audio using the audio interface setting. Change the hardware settings of your system if the peripheral card is turned down in your audio card or the peripheral card in Microsoft Sound System Control Panel, or CD-ROM or DVD volume control on the front or back of the peripheral cards, you need to take prior to a hardware failure to a network and the Compaq Insight Management...
... Solution Software volume control is turned down . 1. For more peripheral devices contend for integrated audio using the audio interface setting. Change the hardware settings of your system if the peripheral card is turned down in your audio card or the peripheral card in Microsoft Sound System Control Panel, or CD-ROM or DVD volume control on the front or back of the peripheral cards, you need to take prior to a hardware failure to a network and the Compaq Insight Management...
Troubleshooting Guide
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... may need to them. Remove expansion boards. 3. Clear CMOS. 2. NUMBERED Some Compaq computers have a complete series of POST error messages with the expansion card. 6. Use the information below for those computers. Screen Message 101-Option ROM Error Beeps* 1L, 1S Probable Cause System ROM checksum. Replace the system board. 102-System Board Failure None DMA, timers, etc. 103-System Board Failure None DMA, timers, etc. 1. Run Computer Setup (F10 Setup) Not Set RTC (real-time clock) Reset the...
... may need to them. Remove expansion boards. 3. Clear CMOS. 2. NUMBERED Some Compaq computers have a complete series of POST error messages with the expansion card. 6. Use the information below for those computers. Screen Message 101-Option ROM Error Beeps* 1L, 1S Probable Cause System ROM checksum. Replace the system board. 102-System Board Failure None DMA, timers, etc. 103-System Board Failure None DMA, timers, etc. 1. Run Computer Setup (F10 Setup) Not Set RTC (real-time clock) Reset the...
Troubleshooting Guide
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...-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper improperly set. CMOS jumper may need to isolate faulty module. 5. Reset system board jumpers to match processor and bus speeds. 1. Replace memory modules with matched sets. 1. Replace memory module if problem persists. in DIMM/SIMM Pair(s) X,X,... If the problem persists, replace the RTC battery. Check for proper placement of the CMOS jumper. 1. If third-party memory has been added, test using Compaq-only memory. Verify proper memory module type. 4. Numbered RAM failure. 202-Memory Type Mismatch...
...-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper improperly set. CMOS jumper may need to isolate faulty module. 5. Reset system board jumpers to match processor and bus speeds. 1. Replace memory modules with matched sets. 1. Replace memory module if problem persists. in DIMM/SIMM Pair(s) X,X,... If the problem persists, replace the RTC battery. Check for proper placement of the CMOS jumper. 1. If third-party memory has been added, test using Compaq-only memory. Verify proper memory module type. 4. Numbered RAM failure. 202-Memory Type Mismatch...
Troubleshooting Guide
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...Configuration error. 1. B-4 POST Error Messages - Clear CMOS. 3. Replace the diskette. 605-Diskette Drive Type 2S Error Mismatch in drive A not bootable. Run Computer Setup (F10 Setup) or Windows NT, Windows 95, 98, or 2000 utilities. 2. Run Computer Setup (F10 Setup). 2. Check and/or replace cables. 3. Remove expansion cards 3. Numbered Verify the monitor is attached and turned on. 4. Clear CMOS. Disconnect any other diskette controller devices (tape drives). 3. Reset the IRQ. 501-Display Adapter Failure 601-Diskette Controller Error 1L, 2S None Graphics display...
...Configuration error. 1. B-4 POST Error Messages - Clear CMOS. 3. Replace the diskette. 605-Diskette Drive Type 2S Error Mismatch in drive A not bootable. Run Computer Setup (F10 Setup) or Windows NT, Windows 95, 98, or 2000 utilities. 2. Run Computer Setup (F10 Setup). 2. Check and/or replace cables. 3. Remove expansion cards 3. Numbered Verify the monitor is attached and turned on. 4. Clear CMOS. Disconnect any other diskette controller devices (tape drives). 3. Reset the IRQ. 501-Display Adapter Failure 601-Diskette Controller Error 1L, 2S None Graphics display...
Troubleshooting Guide
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... port expansion cards. 2. Remove any Comm port expansion cards. 2. Apply firmware patch if applicable. 3. Determine if hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) 1. Numbered Replace the system board. 1720-SMART Hard Drive Detects Imminent Failure None Hard drive is giving correct error message. B-6 POST Error Messages - Clear CMOS. 3. POST Error Messages Continued Screen Message Beeps* 1202-MIDI Port Address 2S Conflict Detected Probable Cause Recommended Action Device...
... port expansion cards. 2. Remove any Comm port expansion cards. 2. Apply firmware patch if applicable. 3. Determine if hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) 1. Numbered Replace the system board. 1720-SMART Hard Drive Detects Imminent Failure None Hard drive is giving correct error message. B-6 POST Error Messages - Clear CMOS. 3. POST Error Messages Continued Screen Message Beeps* 1202-MIDI Port Address 2S Conflict Detected Probable Cause Recommended Action Device...
Troubleshooting Guide
Page 70
... hardware failure (prior to the "Failsafe Boot Block ROM" section of the Software Reference Guide. Reflash the ROM using a ROMPaq diskette. Replace the hard drive. 1800-Temperature Alert None Internal temperature exceeds specification. 1. Check that computer air vents are not blocked and cooling fan is bad; Remove and reseat memory module. 3. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Verify processor speed selection. 3. Replace the system board. 1801 None Processor not supported by Upgrade...
... hardware failure (prior to the "Failsafe Boot Block ROM" section of the Software Reference Guide. Reflash the ROM using a ROMPaq diskette. Replace the hard drive. 1800-Temperature Alert None Internal temperature exceeds specification. 1. Check that computer air vents are not blocked and cooling fan is bad; Remove and reseat memory module. 3. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Verify processor speed selection. 3. Replace the system board. 1801 None Processor not supported by Upgrade...