Service Guide
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...LED Indicators 2-38 Hot-Plug Power Supply Cover Plate 2-40 Power Backplane Board 2-41 System I/O Board with Tray 2-42 External Replacement Battery 2-43 Chapter 3 Diagnostic Tools Diagnostic Tools Utility Overview 3-2 Default Configuration 3-4 Default Configuration Messages 3-4 Inspect Utility...3-4 Utilities Access...3-5 Running Compaq Utilities 3-5 Power-On Self-Test (POST 3-7 POST Error Messages 3-7 Diagnostics Software 3-21 Steps for Diagnostics 3-21 100 - 199, Primary Processor Test Error Codes 3-22 200 - 299, Memory Test Error Codes 3-23 300 - 399, Keyboard Test Error Codes...
...LED Indicators 2-38 Hot-Plug Power Supply Cover Plate 2-40 Power Backplane Board 2-41 System I/O Board with Tray 2-42 External Replacement Battery 2-43 Chapter 3 Diagnostic Tools Diagnostic Tools Utility Overview 3-2 Default Configuration 3-4 Default Configuration Messages 3-4 Inspect Utility...3-4 Utilities Access...3-5 Running Compaq Utilities 3-5 Power-On Self-Test (POST 3-7 POST Error Messages 3-7 Diagnostics Software 3-21 Steps for Diagnostics 3-21 100 - 199, Primary Processor Test Error Codes 3-22 200 - 299, Memory Test Error Codes 3-23 300 - 399, Keyboard Test Error Codes...
Service Guide
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... as memory, port addresses, and interrupts (IRQs) I Configure PCI boards automatically I Provide switch and jumper settings I Manage installation of memory, processor upgrades, and mass storage devices such as TEST and INSPECT How do I run it See the Array Diagnostics Utility (ADU) section later in the system and offers a list of detected problems. Integrated Management Log A log of detected problems. This tool is available for all Compaq servers covered by this chapter. Specifically, it Array Diagnostics Utility (ADU) A Windows-based...
... as memory, port addresses, and interrupts (IRQs) I Configure PCI boards automatically I Provide switch and jumper settings I Manage installation of memory, processor upgrades, and mass storage devices such as TEST and INSPECT How do I run it See the Array Diagnostics Utility (ADU) section later in the system and offers a list of detected problems. Integrated Management Log A log of detected problems. This tool is available for all Compaq servers covered by this chapter. Specifically, it Array Diagnostics Utility (ADU) A Windows-based...
Service Guide
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... Configuration memory incorrect. Run the System Configuration Utility and correct. None EISA or PCI board not found. Run the System Configuration Utility and correct. Replace the system board. 3-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Error Code A Critical Error occurred prior to this power-up Unsupported Processor Detected System Halted FATAL ROM ERROR: The System ROM is not properly programmed 101-ROM Error 101-I/O ROM Error 102-System Board Failure 104-ASR-2 Timer Failure 105-Current System ROM is corrupt. Recommended Action Run Diagnostics...
... Configuration memory incorrect. Run the System Configuration Utility and correct. None EISA or PCI board not found. Run the System Configuration Utility and correct. Replace the system board. 3-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Error Code A Critical Error occurred prior to this power-up Unsupported Processor Detected System Halted FATAL ROM ERROR: The System ROM is not properly programmed 101-ROM Error 101-I/O ROM Error 102-System Board Failure 104-ASR-2 Timer Failure 105-Current System ROM is corrupt. Recommended Action Run Diagnostics...
Service Guide
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...-DC Converter) failed. Run Diagnostics. Verify the speed of Problem EISA or PCI board added, configuration not updated. Verify switch settings. Replace failed assembly as indicated. Check Memory Installation 211-Cache Switch Set Incorrectly 212-System Processor Failed/Mapped out 214-DC-DC Converter Failed 214-Processor PPM Failed Module X 215-Processor Power Module has lost Redundancy in slot x failed. Incomplete System Configuration. RAM failure. Memory module installed incorrectly. Unable to size memory. Processor in Socket x 215-Nonfunctioning...
...-DC Converter) failed. Run Diagnostics. Verify the speed of Problem EISA or PCI board added, configuration not updated. Verify switch settings. Replace failed assembly as indicated. Check Memory Installation 211-Cache Switch Set Incorrectly 212-System Processor Failed/Mapped out 214-DC-DC Converter Failed 214-Processor PPM Failed Module X 215-Processor Power Module has lost Redundancy in slot x failed. Incomplete System Configuration. RAM failure. Memory module installed incorrectly. Unable to size memory. Processor in Socket x 215-Nonfunctioning...
Service Guide
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.... Keyboard, keyboard cable, or system board failure. Run Diagnostics. Run the System Configuration Utility and correct. Catastrophic chipset failure. Turn off the computer, then reconnect the keyboard. Replace the keyboard. 1. Run Diagnostics to parallel port X. Keyboard failure. Try to free it. 2. Recommended Action To restore redundancy, replace the PPM. A key is in a failed state. Make sure the keyboard is in PPM. continued For use with Pentium II and Pentium III Xeon processor-based servers only System Halted. 221-Power Fault...
.... Keyboard, keyboard cable, or system board failure. Run Diagnostics. Run the System Configuration Utility and correct. Catastrophic chipset failure. Turn off the computer, then reconnect the keyboard. Replace the keyboard. 1. Run Diagnostics to parallel port X. Keyboard failure. Try to free it. 2. Recommended Action To restore redundancy, replace the PPM. A key is in a failed state. Make sure the keyboard is in PPM. continued For use with Pentium II and Pentium III Xeon processor-based servers only System Halted. 221-Power Fault...
Service Guide
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...-failure condition and may fail at some time in array are on-line. Incorrect cabling. If drive is not recommended 1703-SCSI cable None error detected. 3-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short 1618-PCI slots None powered down. Verify SCSI bus cabling. Pre-failure condition. continued For use with Pentium II and Pentium III Xeon processor-based servers...
...-failure condition and may fail at some time in array are on-line. Incorrect cabling. If drive is not recommended 1703-SCSI cable None error detected. 3-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short 1618-PCI slots None powered down. Verify SCSI bus cabling. Pre-failure condition. continued For use with Pentium II and Pentium III Xeon processor-based servers...
Service Guide
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... Hard drive error. This message indicates that was attached when the power was off. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Additional logical drives will be added to resume. Diagnostic Tools 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short 1726-Slot x Drive None Array - Array Accelerator Memory Size Change Detected Probable Source of logical drives supported is 32. New...
... Hard drive error. This message indicates that was attached when the power was off. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Additional logical drives will be added to resume. Diagnostic Tools 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short 1726-Slot x Drive None Array - Array Accelerator Memory Size Change Detected Probable Source of logical drives supported is 32. New...
Service Guide
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... network cards that are both assigned to the secondary address. No action required. Appears whenever a controller reset or power cycle occurs while array expansion is temporarily disabled (followed by the System Configuration Utility. 3-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming. 1768-Slot x Drive Array -Resuming logical drive...
... network cards that are both assigned to the secondary address. No action required. Appears whenever a controller reset or power cycle occurs while array expansion is temporarily disabled (followed by the System Configuration Utility. 3-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming. 1768-Slot x Drive Array -Resuming logical drive...
Service Guide
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... For use with Pentium II and Pentium III Xeon processor-based servers only Configuration error. External Cable(s) Attached to see if the Array Accelerator board is attached properly. Check to Wrong SCSI Port Connector(s). Replace defective drive X and/or cable(s). 1. Run the Compaq System Configuration Utility. 4. Turn off system and check SCSI cable connections to make sure drives are unknown. 3-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short 1781-Disk 1 Failure...
... For use with Pentium II and Pentium III Xeon processor-based servers only Configuration error. External Cable(s) Attached to see if the Array Accelerator board is attached properly. Check to Wrong SCSI Port Connector(s). Replace defective drive X and/or cable(s). 1. Run the Compaq System Configuration Utility. 4. Turn off system and check SCSI cable connections to make sure drives are unknown. 3-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short 1781-Disk 1 Failure...
Service Guide
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.... 3-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of an incorrect drive replacement, repair the connection and press F2. -Or- Physical drive replacement needed: Drive X None Hard drive X failed or cable is being used. 1. Replace drive X as soon as indicated. drive array will remain disabled. None Drives are not responding - Check cable for fault tolerance. 1790-Disk 0 Configuration Error None Hard drive error or wrong drive Run the System Configuration type...
.... 3-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of an incorrect drive replacement, repair the connection and press F2. -Or- Physical drive replacement needed: Drive X None Hard drive X failed or cable is being used. 1. Replace drive X as soon as indicated. drive array will remain disabled. None Drives are not responding - Check cable for fault tolerance. 1790-Disk 0 Configuration Error None Hard drive error or wrong drive Run the System Configuration type...
Service Guide
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... processor board and retest. 1. Replace the system board and retest. Check the system configuration and retest. 2. For use with processor and system board functions. Run the Configuration utility and retest. 5. Verify the speaker connection and retest. 2. Check switch and/or jumper settings and retest. 4. CMOS clock load data test failed. Refresh detect test failed. Speaker test failed. 3-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 100 - 199, Primary Processor Test Error Codes The 100 series of range. Table 3-3 Primary Processor Test Error Codes Error Code...
... processor board and retest. 1. Replace the system board and retest. Check the system configuration and retest. 2. For use with processor and system board functions. Run the Configuration utility and retest. 5. Verify the speaker connection and retest. 2. Check switch and/or jumper settings and retest. 4. CMOS clock load data test failed. Refresh detect test failed. Speaker test failed. 3-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 100 - 199, Primary Processor Test Error Codes The 100 series of range. Table 3-3 Primary Processor Test Error Codes Error Code...
Service Guide
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... then be restored. Recommended Action Install the array accelerator board on the array controller board. continued For use with the drive(s). This problem usually occurs when there is a problem with Pentium II and Pentium III Xeon processor-based servers only Resolve problem with the drive(s). If there are many parity errors, you may need to drives Description Array controller did not detect a configured array accelerator board. Normal operations should continue...
... then be restored. Recommended Action Install the array accelerator board on the array controller board. continued For use with the drive(s). This problem usually occurs when there is a problem with Pentium II and Pentium III Xeon processor-based servers only Resolve problem with the drive(s). If there are many parity errors, you may need to drives Description Array controller did not detect a configured array accelerator board. Normal operations should continue...
Service Guide
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... be used in this physical drive is a replacement drive This drive has been replaced. Run the Options ROMPaq Utility to upgrade the drive firmware to get the data. 3-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Controller is not configured Controller is replaced in a fault tolerant logical volume. Restart the system. If this drive. ADU examines each physical drive and looks for its internal Power-On Self Tests. Drive...
... be used in this physical drive is a replacement drive This drive has been replaced. Run the Options ROMPaq Utility to upgrade the drive firmware to get the data. 3-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Controller is not configured Controller is replaced in a fault tolerant logical volume. Restart the system. If this drive. ADU examines each physical drive and looks for its internal Power-On Self Tests. Drive...
Service Guide
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... resulting in the wrong slot. ADU found at reinitialization in a FAILED state until corrected Controller unable to latest firmware revision. Replace the array accelerator board. Change array accelerator back to be replaced. Run Options ROMPaq to upgrade drive to communicate with monitor and performance features. continued For use with monitor and performance features. 3-44 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description...
... resulting in the wrong slot. ADU found at reinitialization in a FAILED state until corrected Controller unable to latest firmware revision. Replace the array accelerator board. Change array accelerator back to be replaced. Run Options ROMPaq to upgrade drive to communicate with monitor and performance features. continued For use with monitor and performance features. 3-44 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description...
Service Guide
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... Compaq Remote Insight Board/PCI and ProLiant Integrated Remote Console which allows "in the fault or performance aspects of products I Reporting - Provides integration with other network management solutions. I Support for the following leading operating systems: !"Microsoft Windows NT !"Novell NetWare, IntranetWare and IntranetWare for example, the number of other management products. Insight Management Agents Insight Agents operate on Compaq systems (such as servers and workstations), performing indepth monitoring...
... Compaq Remote Insight Board/PCI and ProLiant Integrated Remote Console which allows "in the fault or performance aspects of products I Reporting - Provides integration with other network management solutions. I Support for the following leading operating systems: !"Microsoft Windows NT !"Novell NetWare, IntranetWare and IntranetWare for example, the number of other management products. Insight Management Agents Insight Agents operate on Compaq systems (such as servers and workstations), performing indepth monitoring...
Service Guide
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... 4-8 using to determine faulty device 4-8 log Critical Error 3-61 Integrated Management 3-61 Server Health 3-61 viewing 3-61 M Maintenance and Service Guide, part number 1-5 maintenance switch, settings defined 4-7 mechanical parts, exploded view 1-2 media storage devices, location 2-14 memory DIMM installation order 2-32 DIMM upgrade combinations 2-33 location, identified 2-32 maximum supported 2-32 removing 2-32, 2-35 removing, illustrated 2-35 replacing 2-35 specifications 5-3 type supported 2-32 upgrade requirements 5-3 memory banks, DIMM installation order 2-32 memory board connector...
... 4-8 using to determine faulty device 4-8 log Critical Error 3-61 Integrated Management 3-61 Server Health 3-61 viewing 3-61 M Maintenance and Service Guide, part number 1-5 maintenance switch, settings defined 4-7 mechanical parts, exploded view 1-2 media storage devices, location 2-14 memory DIMM installation order 2-32 DIMM upgrade combinations 2-33 location, identified 2-32 maximum supported 2-32 removing 2-32, 2-35 removing, illustrated 2-35 replacing 2-35 specifications 5-3 type supported 2-32 upgrade requirements 5-3 memory banks, DIMM installation order 2-32 memory board connector...
Service Guide
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14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide power switch and cable 1-4 processor power module 1-5 Processor Terminator Board 1-5 processor w/heat sink 1-4 rack conversion kit 1-5 removable media blank bezel 1-5 return kit 1-5 SCSI adapter 1-6 signal cable kit 1-5 slot cover kit 1-5 Smart Array 3200 controller 1-6 System I/O Board w/tray 1-5 Ultra2 SCSI Simplex SCSI Backplane Board w/drive cage 1-4 Wide Ultra SCSI Backplane Board 1-4 Wide Ultra2 SCSI Adapter 1-4 parts handling 2-1 transporting 2-1 password disabling 4-7 enabling 4-7 switch settings, defined 4-7 PCI boards, ...
14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide power switch and cable 1-4 processor power module 1-5 Processor Terminator Board 1-5 processor w/heat sink 1-4 rack conversion kit 1-5 removable media blank bezel 1-5 return kit 1-5 SCSI adapter 1-6 signal cable kit 1-5 slot cover kit 1-5 Smart Array 3200 controller 1-6 System I/O Board w/tray 1-5 Ultra2 SCSI Simplex SCSI Backplane Board w/drive cage 1-4 Wide Ultra SCSI Backplane Board 1-4 Wide Ultra2 SCSI Adapter 1-4 parts handling 2-1 transporting 2-1 password disabling 4-7 enabling 4-7 switch settings, defined 4-7 PCI boards, ...
Service Guide
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16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Server Manager/R board, test error codes 3-34 service procedures, tools required for 2-1 shipping materials 1-5 side access panel removing 2-9 removing, illustrated 2-9 replacing 2-9 signal cable kit, part number 1-5 Simplex Backplane Board connectors, description 4-2 connectors, illustrated 4-2 Simplex to Duplex drive cage conversion 2-16 slot cover kit, part number 1-5 slots I/O expansion 2-36 ISA, illustrated 4-4 PCI, illustrated 4-4 Smart Array 3200 Controller part number 1-6 specifications 5-7 SmartStart and Support Software...
16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Server Manager/R board, test error codes 3-34 service procedures, tools required for 2-1 shipping materials 1-5 side access panel removing 2-9 removing, illustrated 2-9 replacing 2-9 signal cable kit, part number 1-5 Simplex Backplane Board connectors, description 4-2 connectors, illustrated 4-2 Simplex to Duplex drive cage conversion 2-16 slot cover kit, part number 1-5 slots I/O expansion 2-36 ISA, illustrated 4-4 PCI, illustrated 4-4 Smart Array 3200 Controller part number 1-6 specifications 5-7 SmartStart and Support Software...
Service Guide
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... Test Computer utility, accessing 3-21 test error codes CD-ROM drive 3-33 diskette drive 3-26 hard drive 3-29, 3-33 keyboard 3-24 modem 3-28 monochrome video board 3-27 NIC board 3-32 parallel printer 3-24 pointing device interface 3-35 processor 3-22 SCSI hard drive 3-33 SCSI tape drive 3-34 SCSI/IDE CD-ROM 3-33 serial port 3-27 Server Manger/R board 3-34 tape drive 3-30, 3-34 VGA board 3-30 video display unit 3-25 thermal shutdown 3-54 Index 17 tools required for servicing 2-1 type recommended 2-1 top access panel part number 1-4 removing...
... Test Computer utility, accessing 3-21 test error codes CD-ROM drive 3-33 diskette drive 3-26 hard drive 3-29, 3-33 keyboard 3-24 modem 3-28 monochrome video board 3-27 NIC board 3-32 parallel printer 3-24 pointing device interface 3-35 processor 3-22 SCSI hard drive 3-33 SCSI tape drive 3-34 SCSI/IDE CD-ROM 3-33 serial port 3-27 Server Manger/R board 3-34 tape drive 3-30, 3-34 VGA board 3-30 video display unit 3-25 thermal shutdown 3-54 Index 17 tools required for servicing 2-1 type recommended 2-1 top access panel part number 1-4 removing...
Service Guide
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... Remote Utilities, accessing 3-21 required for servicing 2-1 ROMPaq Firmware Upgrade, accessing 3-5 running from diskette 3-5 running from SmartStart and Support Software CD 3-6 starting from ASR-2 3-57 Survey, defined 3-48 System Configuration accessing 3-5 booting from pager 3-57 description 3-3 executing 3-6 running 3-3 Test Computer, accessing 3-21 Upgrade Firmware, accessing 3-21 V VGA board, test error codes 3-30 VHDCI SCSI external port, identified 4-3 VHDCI Ultra2 external port, identified 4-3 video connector, identified 4-3 connector, illustrated 4-6 disabling integrated 4-7 enabling...
... Remote Utilities, accessing 3-21 required for servicing 2-1 ROMPaq Firmware Upgrade, accessing 3-5 running from diskette 3-5 running from SmartStart and Support Software CD 3-6 starting from ASR-2 3-57 Survey, defined 3-48 System Configuration accessing 3-5 booting from pager 3-57 description 3-3 executing 3-6 running 3-3 Test Computer, accessing 3-21 Upgrade Firmware, accessing 3-21 V VGA board, test error codes 3-30 VHDCI SCSI external port, identified 4-3 VHDCI Ultra2 external port, identified 4-3 video connector, identified 4-3 connector, illustrated 4-6 disabling integrated 4-7 enabling...