Getting Started Guide
Page 3
... specifically for growing businesses with 8 to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. and 48-user platform The 8- Cisco reserves the right to a maximum number of supported users and includes relevant licenses for call control, voice messaging, and Cisco Unified IP Phones. and 16-user platform • 24-, 32- and 32-user platform includes 8 switched Power-over -Ethernet (PoE) ports...
... specifically for growing businesses with 8 to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. and 48-user platform The 8- Cisco reserves the right to a maximum number of supported users and includes relevant licenses for call control, voice messaging, and Cisco Unified IP Phones. and 16-user platform • 24-, 32- and 32-user platform includes 8 switched Power-over -Ethernet (PoE) ports...
Getting Started Guide
Page 5
... slot or ports are numbered from right to left, unless otherwise noted 5 Table 1 Maximum Possible Configurations UC 520 Series Model UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 or UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 or UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 UC520-32U-8FXO-K9 UC520W-32U-4BRI-K9 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 Primary PSTN Enabled via Software Configuration Using FXO Using SIP Trunk Using DID 4 FXS...
... slot or ports are numbered from right to left, unless otherwise noted 5 Table 1 Maximum Possible Configurations UC 520 Series Model UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 or UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 or UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 UC520-32U-8FXO-K9 UC520W-32U-4BRI-K9 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 Primary PSTN Enabled via Software Configuration Using FXO Using SIP Trunk Using DID 4 FXS...
Getting Started Guide
Page 7
... Power over Ethernet (PoE) ports Left-to-right, 10BASE-T / 100BASE-TX and 1X-8X or 1X-24X Value in the preconfigured software configuration for the UC 520. . Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with a factory-installed software configuration for a basic IP telephony system. This system enables phone users to be connected Network on page 42. 7 Table 3 Cisco...
... Power over Ethernet (PoE) ports Left-to-right, 10BASE-T / 100BASE-TX and 1X-8X or 1X-24X Value in the preconfigured software configuration for the UC 520. . Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with a factory-installed software configuration for a basic IP telephony system. This system enables phone users to be connected Network on page 42. 7 Table 3 Cisco...
Getting Started Guide
Page 10
... teleworkers 28 IP phones UC520-32U-8FXO-K9 UC520-32U-4BRI-K9 32+4 for teleworkers 36 IP phones 4 analog1 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9 48+4 for teleworkers 52 IP phones 4 analog1 .1 Number of phones and devices supported in Cisco Unified CME, based on licensing and organized by model. License Support Table 6 lists the maximum number of analog station ports is increased to eight with factory-installed optional VIC...
... teleworkers 28 IP phones UC520-32U-8FXO-K9 UC520-32U-4BRI-K9 32+4 for teleworkers 36 IP phones 4 analog1 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9 48+4 for teleworkers 52 IP phones 4 analog1 .1 Number of phones and devices supported in Cisco Unified CME, based on licensing and organized by model. License Support Table 6 lists the maximum number of analog station ports is increased to eight with factory-installed optional VIC...
Getting Started Guide
Page 11
Table 7 Cisco Unity Express License Support UC 520 Models UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 Mailboxes 12 + 2 for teleworkers General Delivery Mailboxes (GDMs) 5 GDM 20 + 2 for teleworkers 5 GDM 24+4 for teleworkers 10 GDM UC520-32U-8FXO-K9 UC520-32U-4BRI-K9 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9 32...
Table 7 Cisco Unity Express License Support UC 520 Models UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 Mailboxes 12 + 2 for teleworkers General Delivery Mailboxes (GDMs) 5 GDM 20 + 2 for teleworkers 5 GDM 24+4 for teleworkers 10 GDM UC520-32U-8FXO-K9 UC520-32U-4BRI-K9 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9 32...
Getting Started Guide
Page 12
... - Rack-mount brackets for the 8- Light blue RJ-45-to-DB9 console cable - and 16-user models only) - Contents These items ship with 32- Cisco Smart Business Communications System Setup - Cisco Smart Business Communications System Software and Documentation CD-ROM A separate rack-mount kit (Part Number: 53-2993-01) can be required: • Cisco Unified IP phones • Cables for connecting phones • Cable for using web-based system...
... - Rack-mount brackets for the 8- Light blue RJ-45-to-DB9 console cable - and 16-user models only) - Contents These items ship with 32- Cisco Smart Business Communications System Setup - Cisco Smart Business Communications System Software and Documentation CD-ROM A separate rack-mount kit (Part Number: 53-2993-01) can be required: • Cisco Unified IP phones • Cables for connecting phones • Cable for using web-based system...
Getting Started Guide
Page 14
and 16-user model) 1 2 9 8 VIC 4FXS/DID 3 2 1 0 IN USE 3 7 Cisco Unified 500 Series 4 56 242833 1 Music-on-hold (MoH) port 2 Console/Aux port 3 Power over Ethernet (PoE) ports 4 FXO ports 5 Compact Flash slot 8 FXS ports 9 (Optional) Factory-installed VIC or T1/E1 VWIC Figure 4 UC 520 with BRI Ports (8- 3 Power over Ethernet (PoE) ports 4 Compact flash slot 5 WAN port 6 Expansion port 7 FXS ports 8 (Optional) One factory-installed VIC or T1/E1 VWIC 9 BRI ports 14
and 16-user model) 1 2 9 8 VIC 4FXS/DID 3 2 1 0 IN USE 3 7 Cisco Unified 500 Series 4 56 242833 1 Music-on-hold (MoH) port 2 Console/Aux port 3 Power over Ethernet (PoE) ports 4 FXO ports 5 Compact Flash slot 8 FXS ports 9 (Optional) Factory-installed VIC or T1/E1 VWIC Figure 4 UC 520 with BRI Ports (8- 3 Power over Ethernet (PoE) ports 4 Compact flash slot 5 WAN port 6 Expansion port 7 FXS ports 8 (Optional) One factory-installed VIC or T1/E1 VWIC 9 BRI ports 14
Getting Started Guide
Page 15
.../Support/CPI/index.do. 15 It includes the following features: • A search option that allows browsing for models using a tree-structured product hierarchy • A search field on Cisco products. Figure 5 UC 520 with BRI Ports (24-, 32-, and 48-user model) 1 10 8 Cisco Unified 500 Series 2 34 9 5 67 231726 1 Music-o n-hold (MoH) port 2 Console/Aux port 3 BRI ports 4 Power over Ethernet (PoE) ports 5 Compact flash slot 6 WAN port 7 Expansion port...
.../Support/CPI/index.do. 15 It includes the following features: • A search option that allows browsing for models using a tree-structured product hierarchy • A search field on Cisco products. Figure 5 UC 520 with BRI Ports (24-, 32-, and 48-user model) 1 10 8 Cisco Unified 500 Series 2 34 9 5 67 231726 1 Music-o n-hold (MoH) port 2 Console/Aux port 3 BRI ports 4 Power over Ethernet (PoE) ports 5 Compact flash slot 6 WAN port 7 Expansion port...
Getting Started Guide
Page 16
... 16-user models only) • Rack-Mounting Safety Information The Regulatory Compliance and Safety Information document for Cisco Unified 500 Series contains translations of the warnings that appear in this guide. For safety information you must know before working on the UC 520, see the Regulatory Compliance and Safety Information document at Cisco.com. 16 4 Installing the Chassis and Power...
... 16-user models only) • Rack-Mounting Safety Information The Regulatory Compliance and Safety Information document for Cisco Unified 500 Series contains translations of the warnings that appear in this guide. For safety information you must know before working on the UC 520, see the Regulatory Compliance and Safety Information document at Cisco.com. 16 4 Installing the Chassis and Power...
Getting Started Guide
Page 20
... noise, such as radios, power lines, and fluorescent lighting fixtures. • Clearance to ports is sufficient for installation in restricted access areas. For placing the platform on a desktop, keep at the installation site is such that weigh more than 10,000 feet (3049 meters). The following precautions: Caution When installing the unit, allow unrestricted airflow for Small Business document on Cisco.com.
... noise, such as radios, power lines, and fluorescent lighting fixtures. • Clearance to ports is sufficient for installation in restricted access areas. For placing the platform on a desktop, keep at the installation site is such that weigh more than 10,000 feet (3049 meters). The following precautions: Caution When installing the unit, allow unrestricted airflow for Small Business document on Cisco.com.
Getting Started Guide
Page 27
... ground lug, approximately 0.75 in. (20 mm) • For user-provided ring terminal, as shown in -lb (0.9-1.1 N-m). and 16-User Model) 230868 27 Figure 11 Attaching the Ground to be grounded. Warning This equipment needs to Chassis (8- Use a green and yellow 14 AWG ground wire to connect the host to the chassis as required Crimp the...
... ground lug, approximately 0.75 in. (20 mm) • For user-provided ring terminal, as shown in -lb (0.9-1.1 N-m). and 16-User Model) 230868 27 Figure 11 Attaching the Ground to be grounded. Warning This equipment needs to Chassis (8- Use a green and yellow 14 AWG ground wire to connect the host to the chassis as required Crimp the...
Getting Started Guide
Page 35
... interconnection methods, unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made using uninsulated exposed metal contacts, conductors, or terminals. A restricted access area can be accessed only through an approved network termination unit with local and national electrical codes. Do not open. Statement 1074 35 Statement 1046...
... interconnection methods, unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made using uninsulated exposed metal contacts, conductors, or terminals. A restricted access area can be accessed only through an approved network termination unit with local and national electrical codes. Do not open. Statement 1074 35 Statement 1046...
Getting Started Guide
Page 42
...; Installing Cisco Configuration Assistant • Logging Into Cisco Unified CME and Cisco Unity Express GUI • Logging Into Cisco Unified CME Phone User Page Information About the Software Configuration This section contains the following topics: • Default Software Configuration • System Management Tools • Localization Support Default Software Configuration The default software configuration on a phone and retrieve the voice-mail message. e. Leave a test message. Press the [Message] button on the UC 520 includes these preconfigured parameters: • Network...
...; Installing Cisco Configuration Assistant • Logging Into Cisco Unified CME and Cisco Unity Express GUI • Logging Into Cisco Unified CME Phone User Page Information About the Software Configuration This section contains the following topics: • Default Software Configuration • System Management Tools • Localization Support Default Software Configuration The default software configuration on a phone and retrieve the voice-mail message. e. Leave a test message. Press the [Message] button on the UC 520 includes these preconfigured parameters: • Network...
Getting Started Guide
Page 43
... the system message which appears on Cisco Unified IP phone screens. For example, change the Voice System Type setting from PBX (default) to Key System Configuration. Starting with names and extension numbers to create and save the initial configuration by accepting the default values. After deploying the system, use the Cisco Configuration Assistant to import into the Configuration Assistant. • Configure network settings for voice. For more information about Configuration Assistant, see the online help. 43 Before...
... the system message which appears on Cisco Unified IP phone screens. For example, change the Voice System Type setting from PBX (default) to Key System Configuration. Starting with names and extension numbers to create and save the initial configuration by accepting the default values. After deploying the system, use the Cisco Configuration Assistant to import into the Configuration Assistant. • Configure network settings for voice. For more information about Configuration Assistant, see the online help. 43 Before...
Getting Started Guide
Page 44
... online help. Logging Into Cisco Unified CME Phone User Page, page 49 For information about using this tool, see online help . Logging Into Cisco Unified CME and Cisco Unity Express GUI, page 49 For information about using this tool, see online help . See the Getting Started with Cisco Configuration Assistant at a customer site: • Single-site key system-Change the Voice System Type setting from PBX (default) to Key System Configuration. • Internet Service Provider requires a WAN configuration other than DHCP-Change...
... online help. Logging Into Cisco Unified CME Phone User Page, page 49 For information about using this tool, see online help . Logging Into Cisco Unified CME and Cisco Unity Express GUI, page 49 For information about using this tool, see online help . See the Getting Started with Cisco Configuration Assistant at a customer site: • Single-site key system-Change the Voice System Type setting from PBX (default) to Key System Configuration. • Internet Service Provider requires a WAN configuration other than DHCP-Change...
Getting Started Guide
Page 45
... File Transfer Protocol (TFTP), and DHCP options • Basic telephony features including user names, extension numbers, IP phone types and MAC addresses, PSTN parameters, basic voicemail, and dial peers for 911 and 9+ calls • Advanced telephony features including paging, intercom, call park, hunt group, and calling line identification (caller ID) blocking Before you can be entered is created by the SIP Trunk Service Provider. • Single integrated access point and multi-site wireless support-Configure Secure Wireless settings...
... File Transfer Protocol (TFTP), and DHCP options • Basic telephony features including user names, extension numbers, IP phone types and MAC addresses, PSTN parameters, basic voicemail, and dial peers for 911 and 9+ calls • Advanced telephony features including paging, intercom, call park, hunt group, and calling line identification (caller ID) blocking Before you can be entered is created by the SIP Trunk Service Provider. • Single integrated access point and multi-site wireless support-Configure Secure Wireless settings...
Getting Started Guide
Page 47
... with the product. Download the TAR file to access the Software Center. For information, see online help. Step 1 Step 2 Go to install. Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the unit. Downloading Language for Voice-Mail Prompts from Cisco.com. Prerequisites • Cisco Configuration Assistant must have forgotten your username or password, click Cancel at http://www.cisco.com/en/US/products...
... with the product. Download the TAR file to access the Software Center. For information, see online help. Step 1 Step 2 Go to install. Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the unit. Downloading Language for Voice-Mail Prompts from Cisco.com. Prerequisites • Cisco Configuration Assistant must have forgotten your username or password, click Cancel at http://www.cisco.com/en/US/products...
Getting Started Guide
Page 48
... Configuration Assistant. Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on which the Cisco Configuration Assistant is installed. Additional PC-related requirements include: • Minimum screen resolution of 1024 x 768. • Windows XP (Service Pack 1 or later) or Windows 2000 (Service Pack 3 or later). • You must be a member of Administrators group under User Account settings for...
... Configuration Assistant. Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on which the Cisco Configuration Assistant is installed. Additional PC-related requirements include: • Minimum screen resolution of 1024 x 768. • Windows XP (Service Pack 1 or later) or Windows 2000 (Service Pack 3 or later). • You must be a member of Administrators group under User Account settings for...
Getting Started Guide
Page 49
Default IP address is the IP address of CUE. Default Administrator password: cisco. Logging Into Cisco Unified CME Phone User Page To log into the phone user page for adding or changing phones or voice mailboxes, creating individual phone user accounts, and managing AA scripts, follow these steps. Default IP address: 10.1.1.1. http://ipaddr/ccme.html Step 2 To access CUE, enter the following URL in the browser window, where ipaddr is active, using an RJ...
Default IP address is the IP address of CUE. Default Administrator password: cisco. Logging Into Cisco Unified CME Phone User Page To log into the phone user page for adding or changing phones or voice mailboxes, creating individual phone user accounts, and managing AA scripts, follow these steps. Default IP address: 10.1.1.1. http://ipaddr/ccme.html Step 2 To access CUE, enter the following URL in the browser window, where ipaddr is active, using an RJ...
Getting Started Guide
Page 50
... Cisco Smart Business Communications System Cisco Configuration Assistant Cisco Catalyst Express 520 switch Document Title Cisco Smart Business Communications System Setup shipped with product or on CD-ROM shipped with product Product information on CD-ROM shipped with product. The default IP address is the IP address of your username and password. Release Notes for individual phone users are defined by the office administrator using...
... Cisco Smart Business Communications System Cisco Configuration Assistant Cisco Catalyst Express 520 switch Document Title Cisco Smart Business Communications System Setup shipped with product or on CD-ROM shipped with product Product information on CD-ROM shipped with product. The default IP address is the IP address of your username and password. Release Notes for individual phone users are defined by the office administrator using...