User Guide
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... Audio Source and Volume 27 Adjusting Call Volume 27 Adjusting the Ringer Volume 27 Using Mute 27 Using the Speakerphone 27 Using the Headset with Your IP Phone 27 Switching Between the Handset, Headset, or Speakerphone During a Call 28 Sending Audio to the Speaker and Handset 28 Choosing Your Preferred Audio Device 28 Answering or Placing a Call 29 Answering a Call 29 Placing a Call 29 Redialing a Call 30 Putting a Call on Hold 30 Resuming a Call 30 Ending a Call 31 Transferring Calls 31 Performing...
... Audio Source and Volume 27 Adjusting Call Volume 27 Adjusting the Ringer Volume 27 Using Mute 27 Using the Speakerphone 27 Using the Headset with Your IP Phone 27 Switching Between the Handset, Headset, or Speakerphone During a Call 28 Sending Audio to the Speaker and Handset 28 Choosing Your Preferred Audio Device 28 Answering or Placing a Call 29 Answering a Call 29 Placing a Call 29 Redialing a Call 30 Putting a Call on Hold 30 Resuming a Call 30 Ending a Call 31 Transferring Calls 31 Performing...
User Guide
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... Using the Corporate Directory Using the Call History Lists Setting or Changing a Phone Password Accessing Voicemail Chapter 4: Using Advanced Phone Features Configuring Privacy and Security Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling and Using Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Paging a Group of Phones Configuring Auto Answer Monitoring and Accessing Another Phone Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
... Using the Corporate Directory Using the Call History Lists Setting or Changing a Phone Password Accessing Voicemail Chapter 4: Using Advanced Phone Features Configuring Privacy and Security Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling and Using Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Paging a Group of Phones Configuring Auto Answer Monitoring and Accessing Another Phone Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
User Guide
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... Chapter 5: Using the Phone Web User Interface 64 Logging in to the Phone Web User Interface 65 Making the Web Configuration Utility Viewable and Writable 66 Saving the Configuration Profile 67 Setting Voice System Parameters 67 Setting Voice Phone Parameters 68 Setting Voice User Parameters 69 Viewing Call History Lists 71 Using Your Personal Directory 72 Viewing Attendant Console Status 73 Appendix A: Where to Go From Here 74 Product Resources 74 Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5
... Chapter 5: Using the Phone Web User Interface 64 Logging in to the Phone Web User Interface 65 Making the Web Configuration Utility Viewable and Writable 66 Saving the Configuration Profile 67 Setting Voice System Parameters 67 Setting Voice Phone Parameters 68 Setting Voice User Parameters 69 Viewing Call History Lists 71 Using Your Personal Directory 72 Viewing Attendant Console Status 73 Appendix A: Where to Go From Here 74 Product Resources 74 Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5
User Guide
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... book and an overview of the Cisco Small Business IP Phones. How to modify the phone features by using the web configuration utility. Cisco provides a wide range of the Cisco SPA500 Series phones. How to help you obtain the full benefits of resources to perform advanced phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7 This appendix provides links to connect and install...
... book and an overview of the Cisco Small Business IP Phones. How to modify the phone features by using the web configuration utility. Cisco provides a wide range of the Cisco SPA500 Series phones. How to help you obtain the full benefits of resources to perform advanced phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7 This appendix provides links to connect and install...
User Guide
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... Cisco Small Business IP phones are full-featured VoIP (Voice over Internet Protocol) phones that provides Power over an IP network. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8 Do not spray or pour cleaning solution directly onto the device. Calls can power the phones by using the optional a Cisco PA100 power adapter. They also have secondary Ethernet ports that allow another Ethernet device, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. You can be connected...
... Cisco Small Business IP phones are full-featured VoIP (Voice over Internet Protocol) phones that provides Power over an IP network. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8 Do not spray or pour cleaning solution directly onto the device. Calls can power the phones by using the optional a Cisco PA100 power adapter. They also have secondary Ethernet ports that allow another Ethernet device, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. You can be connected...
User Guide
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..... # Phone Feature 1 Handset 2 Message Waiting indicator 3 IP phone screen Description Pick up to place or answer a call . Displays solid red when you have a new voice mail message. Blinks red during an incoming call . Figure 1 SPA509G Phone Components Numbered objects in Figure 1 described in Figure 1. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9 Getting Started Understanding Your Phone Lines and Buttons 1 Understanding Your Phone Lines and Buttons The parts of a SPA509G IP phone are similar, but might vary. Displays date and time, phone station...
..... # Phone Feature 1 Handset 2 Message Waiting indicator 3 IP phone screen Description Pick up to place or answer a call . Displays solid red when you have a new voice mail message. Blinks red during an incoming call . Figure 1 SPA509G Phone Components Numbered objects in Figure 1 described in Figure 1. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9 Getting Started Understanding Your Phone Lines and Buttons 1 Understanding Your Phone Lines and Buttons The parts of a SPA509G IP phone are similar, but might vary. Displays date and time, phone station...
User Guide
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... phone screen. Press an arrow key to start a conference call . Cancel-Cancels an action (such as speed dial, call pickup, or monitor an extension. Transfer-Transfers a call and dial another number. Press to access voice mail. (This feature must be programmed by your system administrator to perform differently than described here or to place a call . Note: The Cisco SPA501G has the following four buttons: Redial-Dials the last number called. Red (steady): Line is an inbound call on hold...
... phone screen. Press an arrow key to start a conference call . Cancel-Cancels an action (such as speed dial, call pickup, or monitor an extension. Transfer-Transfers a call and dial another number. Press to access voice mail. (This feature must be programmed by your system administrator to perform differently than described here or to place a call . Note: The Cisco SPA501G has the following four buttons: Redial-Dials the last number called. Red (steady): Line is an inbound call on hold...
User Guide
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... speed dials), access your phone, such as a speed dial to turn the speaker on or off . Getting Started Understanding Your Phone Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to turn the headset on or off . For the Cisco SPA501G, press Setup to access the Interactive Voice Response (IVR) menu that might have all of the handset, headset, speaker when the phone is offhook, or ringer volume when the phone is on-hook...
... speed dials), access your phone, such as a speed dial to turn the speaker on or off . Getting Started Understanding Your Phone Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to turn the headset on or off . For the Cisco SPA501G, press Setup to access the Interactive Voice Response (IVR) menu that might have all of the handset, headset, speaker when the phone is offhook, or ringer volume when the phone is on-hook...
User Guide
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... SPA51X Series SIP IP Phone User Guide 12 Deletes the last number or letter. prevents incoming calls from the Call History list). Performs a blind call transfer (transferring a call without deleting characters. Do Not Disturb; Allows you to answer a call .) Cancels any changes you have made. (Press before ok or save.) Forwards all calls coming to a specified number. Dials the Last Call Received. Clears call is parked on the line until you can edit numbers or letters, or enable or disable a feature. Accesses phone directories. The call forwarding. Add...
... SPA51X Series SIP IP Phone User Guide 12 Deletes the last number or letter. prevents incoming calls from the Call History list). Performs a blind call transfer (transferring a call without deleting characters. Do Not Disturb; Allows you to answer a call .) Cancels any changes you have made. (Press before ok or save.) Forwards all calls coming to a specified number. Dials the Last Call Received. Clears call is parked on the line until you can edit numbers or letters, or enable or disable a feature. Accesses phone directories. The call forwarding. Add...
User Guide
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... tabs on the stand with the wall mount. Installing Your Phone Installing the Desk Stand or Wall Mount (Optional) 2 Installing the Desk Stand or Wall Mount (Optional) The phone can be set on a flat surface, such as a wall, you must use the MB100 wall mount bracket kit (available separately). Do not force it detaches from the phone. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 18 It should easily slide...
... tabs on the stand with the wall mount. Installing Your Phone Installing the Desk Stand or Wall Mount (Optional) 2 Installing the Desk Stand or Wall Mount (Optional) The phone can be set on a flat surface, such as a wall, you must use the MB100 wall mount bracket kit (available separately). Do not force it detaches from the phone. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 18 It should easily slide...
User Guide
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... documentation for more information. Connecting Wired and Wireless Headsets The IP phones support headsets from the headset into the headset port on the back of the IP phone: Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 21 In general, to the PC port on the right side of the phone body. To connect a PC to your PC. See Figure 1. For a list of supported models, contact your particular headset for your reseller.
... documentation for more information. Connecting Wired and Wireless Headsets The IP phones support headsets from the headset into the headset port on the back of the IP phone: Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 21 In general, to the PC port on the right side of the phone body. To connect a PC to your PC. See Figure 1. For a list of supported models, contact your particular headset for your reseller.
User Guide
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... the Setup button. This is recited. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 24 To get your phone. STEP 2 Enter 150, then press #. STEP 2 Scroll to view Current IP. NOTE If you are upgrading. Update the Firmware on the Phone To update the firmware on the Cisco SPA501G): STEP 1 Press Setup. Save the firmware to www.cisco.com/cisco/software/navigator.html?a=a&i=rpm, and enter the phone model number...
... the Setup button. This is recited. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 24 To get your phone. STEP 2 Enter 150, then press #. STEP 2 Scroll to view Current IP. NOTE If you are upgrading. Update the Firmware on the Phone To update the firmware on the Cisco SPA501G): STEP 1 Press Setup. Save the firmware to www.cisco.com/cisco/software/navigator.html?a=a&i=rpm, and enter the phone model number...
User Guide
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... • Transferring Calls, page 31 • Redialing a Call, page 30 • Managing Missed Calls, page 33 • Forwarding Calls, page 34 • Setting Do Not Disturb, page 37 • Setting Call Waiting, page 38 • Picking Up a Call, page 39 • Parking a Call, page 40 • Placing a Three-Way Conference Call, page 41 • Using the Phone Directories, page 42 • Using the Call History Lists, page 44 • Setting or Changing a Phone Password, page 45 • Accessing Voicemail, page 46 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 26
... • Transferring Calls, page 31 • Redialing a Call, page 30 • Managing Missed Calls, page 33 • Forwarding Calls, page 34 • Setting Do Not Disturb, page 37 • Setting Call Waiting, page 38 • Picking Up a Call, page 39 • Parking a Call, page 40 • Placing a Three-Way Conference Call, page 41 • Using the Phone Directories, page 42 • Using the Call History Lists, page 44 • Setting or Changing a Phone Password, page 45 • Accessing Voicemail, page 46 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 26
User Guide
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... sure to use the IP phone Web interface or Call Forward All Star Code to set call forwarding. STEP 2 Press edit. The IP phone screen displays Calls Forwarded. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 34 For the Cisco SPA501G, the Message indicator light flashes to indicate Call Forwarding All is no answer. STEP 4 Press ok. STEP 2 Enter a number to where all calls should be forwarded. Enter *73 to deactivate call forwarding. Call Forward All by using Setup STEP 1 Press Setup and select Call Forward > CFWD All Number. Using Basic Call...
... sure to use the IP phone Web interface or Call Forward All Star Code to set call forwarding. STEP 2 Press edit. The IP phone screen displays Calls Forwarded. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 34 For the Cisco SPA501G, the Message indicator light flashes to indicate Call Forwarding All is no answer. STEP 4 Press ok. STEP 2 Enter a number to where all calls should be forwarded. Enter *73 to deactivate call forwarding. Call Forward All by using Setup STEP 1 Press Setup and select Call Forward > CFWD All Number. Using Basic Call...
User Guide
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... Setup button and select Preferences > Do Not Disturb. If voice mail is enabled. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 37 On the Cisco SPA501G, the Message Indicator Light blinks red when Do Not Disturb is not configured, callers will hear a busy signal or a message. STEP 2 Press the edit softkey. Setting Do Not Disturb Use the Do Not Disturb feature to voice mail. You can only set Do Not Disturb in the web configuration utility or set Do Not Disturb from ringing your phone...
... Setup button and select Preferences > Do Not Disturb. If voice mail is enabled. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 37 On the Cisco SPA501G, the Message Indicator Light blinks red when Do Not Disturb is not configured, callers will hear a busy signal or a message. STEP 2 Press the edit softkey. Setting Do Not Disturb Use the Do Not Disturb feature to voice mail. You can only set Do Not Disturb in the web configuration utility or set Do Not Disturb from ringing your phone...
User Guide
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... the call and use . STEP 2 Press delete. Setting or Changing a Phone Password You can set a password for your directory: STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 45 To save a call history number to your phone to prevent unauthorized use the softkey buttons and keypad to edit the number. To set or change the password for your directory. Using Basic Call Management Functions Setting or Changing a Phone Password 3 STEP 3 Select the Call History list...
... the call and use . STEP 2 Press delete. Setting or Changing a Phone Password You can set a password for your directory: STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 45 To save a call history number to your phone to prevent unauthorized use the softkey buttons and keypad to edit the number. To set or change the password for your directory. Using Basic Call Management Functions Setting or Changing a Phone Password 3 STEP 3 Select the Call History list...
User Guide
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Using the Phone Web User Interface Setting Voice Phone Parameters 5 Setting Voice Phone Parameters The voice phone parameters control the screen saver. The table identifies and describes the parameters in the middle of the IP phone screen. Choose no to enable the phone screen saver. Choose the icon that displays when the device is locked, the status line displays a scrolling message "Press any key to unlock your phone." • Phone-moving padlock icon. Enter the number of the IP...
Using the Phone Web User Interface Setting Voice Phone Parameters 5 Setting Voice Phone Parameters The voice phone parameters control the screen saver. The table identifies and describes the parameters in the middle of the IP phone screen. Choose no to enable the phone screen saver. Choose the icon that displays when the device is locked, the status line displays a scrolling message "Press any key to unlock your phone." • Phone-moving padlock icon. Enter the number of the IP...
User Guide
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... be called or launched when you are forwarded. Choose no to enable call waiting. When this phone is forwarded. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 69 CFWD No Ans Delay Enter the number of the numbered keys 2 through 9. Choose no answer at your caller ID from the drop-down menu to disable the feature. Using the Phone Web User Interface Setting Voice User Parameters 5 Setting Voice User Parameters The voice User parameters control the phone user options, such as caller ID and speed dial numbers.
... be called or launched when you are forwarded. Choose no to enable call waiting. When this phone is forwarded. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 69 CFWD No Ans Delay Enter the number of the numbered keys 2 through 9. Choose no answer at your caller ID from the drop-down menu to disable the feature. Using the Phone Web User Interface Setting Voice User Parameters 5 Setting Voice User Parameters The voice User parameters control the phone user options, such as caller ID and speed dial numbers.
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... phone numbers on the IP phone screen as you have voice mail configured, incoming callers are immediately sent to block anonymous callers. If dial assistance is directed to the headset or the speaker. Choose month/day to display the date in month-day sequence. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 70 When enabled, the Do Not Disturb feature to prevents incoming calls from the drop-down menu to voice mail. If voice mail is enabled. Choose 12hr to disable the feature...
... phone numbers on the IP phone screen as you have voice mail configured, incoming callers are immediately sent to block anonymous callers. If dial assistance is directed to the headset or the speaker. Choose month/day to display the date in month-day sequence. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 70 When enabled, the Do Not Disturb feature to prevents incoming calls from the drop-down menu to voice mail. If voice mail is enabled. Choose 12hr to disable the feature...
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... are requested to Version 2 and below. Using the Phone Web User Interface Viewing Call History Lists 5 Parameter Description Alert Tone Off Choose yes from your phone. • Answered-Shows the caller ID of the last 100 answered calls. • Missed-Shows the last 100 missed calls. Ringer Volume Speaker Volume Headset Volume Headset Volume Enter a volume between 1 and 10, with 1 being the lowest contrast. STEP 2 Click the Call History tab. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 71
... are requested to Version 2 and below. Using the Phone Web User Interface Viewing Call History Lists 5 Parameter Description Alert Tone Off Choose yes from your phone. • Answered-Shows the caller ID of the last 100 answered calls. • Missed-Shows the last 100 missed calls. Ringer Volume Speaker Volume Headset Volume Headset Volume Enter a volume between 1 and 10, with 1 being the lowest contrast. STEP 2 Click the Call History tab. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 71
