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Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23092-01
Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23092-01
Administration Guide
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... SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. You can be required to correct any other company. (1005R) Cisco Unified IP Phone Administration Guide for Class A or Class B digital devices. The use the equipment may radiate radio-frequency energy. These ...environment. Modifying the equipment without Cisco's written authorization may cause harmful interference to provide reasonable protection against such interference in accordance with FCC requirements for Cisco Unified Communications Manager 8.5 (SCCP and SIP) © 2010 Cisco Systems, Inc. USERS MUST TAKE...
... SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. You can be required to correct any other company. (1005R) Cisco Unified IP Phone Administration Guide for Class A or Class B digital devices. The use the equipment may radiate radio-frequency energy. These ...environment. Modifying the equipment without Cisco's written authorization may cause harmful interference to provide reasonable protection against such interference in accordance with FCC requirements for Cisco Unified Communications Manager 8.5 (SCCP and SIP) © 2010 Cisco Systems, Inc. USERS MUST TAKE...
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... 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-2 What Networking Protocols are Used? 1-6 IPv6 Support on Cisco Unified IP Phones 1-9 What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G? 1-11 Feature Overview 1-11 Configuring Telephony Features 1-12 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature...
... 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-2 What Networking Protocols are Used? 1-6 IPv6 Support on Cisco Unified IP Phones 1-9 What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G? 1-11 Feature Overview 1-11 Configuring Telephony Features 1-12 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature...
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... the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco Unified Communications Manager Administration 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-25 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts...
... the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco Unified Communications Manager Administration 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-25 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts...
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... 3-5 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-9 Feature Key Capacity Increase for Cisco Unified IP Phones 3-10 Adjusting the Placement of the Cisco Unified IP Phone 3-11 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-11 Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-13 Verifying the Phone Startup Process 3-14 Configuring Startup Network Settings 3-15 Configuring Security on the Cisco Unified IP Phone 3-16 Configuring...
... 3-5 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-9 Feature Key Capacity Increase for Cisco Unified IP Phones 3-10 Adjusting the Placement of the Cisco Unified IP Phone 3-11 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-11 Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-13 Verifying the Phone Startup Process 3-14 Configuring Startup Network Settings 3-15 Configuring Security on the Cisco Unified IP Phone 3-16 Configuring...
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... 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Creating Custom Background Images 6-3 List.xml File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-5 Configuring a Custom Background Image 6-6 Configuring Wideband Codec 6-7 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 vi OL-23092-01
... 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Creating Custom Background Images 6-3 List.xml File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-5 Configuring a Custom Background Image 6-6 Configuring Wideband Codec 6-7 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 vi OL-23092-01
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... TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 vii
... TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 vii
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... Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 viii OL-23092-01
... Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 viii OL-23092-01
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... D-2 Network and Access Port Pinouts D-3 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-3 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 ix
... D-2 Network and Access Port Pinouts D-3 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-3 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 ix
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... Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the phones. Chapter 2, Preparing to Install the Cisco Unified IP Phone on Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. See Related Documentation, page 2 for a list of the Cisco Unified IP Phone. Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phone on a Voice-over-IP...
... Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the phones. Chapter 2, Preparing to Install the Cisco Unified IP Phone on Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. See Related Documentation, page 2 for a list of the Cisco Unified IP Phone. Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phone on a Voice-over-IP...
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... information about their Cisco Unified IP Phones. Appendix B, Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Provides information about feature support for troubleshooting the Cisco Unified IP Phone. Chapter 9, Troubleshooting and Maintenance Provides tips for the Cisco Unified IP Phone using the SCCP or SIP protocol. Chapter 5, Configuring Features, Templates, Services, and Users Provides an overview of the Cisco Unified IP Phone.
... information about their Cisco Unified IP Phones. Appendix B, Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Provides information about feature support for troubleshooting the Cisco Unified IP Phone. Chapter 9, Troubleshooting and Maintenance Provides tips for the Cisco Unified IP Phone using the SCCP or SIP protocol. Chapter 5, Configuring Features, Templates, Services, and Users Provides an overview of the Cisco Unified IP Phone.
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...are grouped in braces and separated by vertical bars. By using this product immediately. italic font Arguments for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager These publications are available at the following conventions: Convention Description boldface font Commands and keywords are unable to.... Preface • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for which also lists all new and revised Cisco technical documentation, at http://www.access.gpo.gov/bis/ear/ear_data...
...are grouped in braces and separated by vertical bars. By using this product immediately. italic font Arguments for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager These publications are available at the following conventions: Convention Description boldface font Commands and keywords are unable to.... Preface • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for which also lists all new and revised Cisco technical documentation, at http://www.access.gpo.gov/bis/ear/ear_data...
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... Means reader be familiar with standard practices for which you might do something that could result in italic screen font. Note Means reader take note. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter is in the publication. Preface... data. Do not use quotation marks around the string or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.5 4 OL-23092-01 Warning Means danger.
... Means reader be familiar with standard practices for which you might do something that could result in italic screen font. Note Means reader take note. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter is in the publication. Preface... data. Do not use quotation marks around the string or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.5 4 OL-23092-01 Warning Means danger.
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... to the manufacturer documentation of the Cisco Unified IP Phone The Cisco Unified IP Phone 7975G, 7971G-GE (gigabit Ethernet version), 7970G, 7965G, and 7945G are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?, page 1-11 • Understanding Security Features for Cisco Unified Communications Manager 8.5 1-1 This chapter includes the following topics: • Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G...
... to the manufacturer documentation of the Cisco Unified IP Phone The Cisco Unified IP Phone 7975G, 7971G-GE (gigabit Ethernet version), 7970G, 7965G, and 7945G are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?, page 1-11 • Understanding Security Features for Cisco Unified Communications Manager 8.5 1-1 This chapter includes the following topics: • Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G...
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... 10 186549 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-2 OL-23092-01 Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7971G-GE/7970G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7975G. Figure 1-4 shows...
... 10 186549 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-2 OL-23092-01 Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7971G-GE/7970G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7975G. Figure 1-4 shows...
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-2 16 Cisco Unified IP Phone 7971G-GE/7970G 17 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-3 Cisco Unified IP Phone 7965G 17 1 2 16 186428 3 4 5 6 7 8 9 15 14 13 12 11 10 186422 OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-2 16 Cisco Unified IP Phone 7971G-GE/7970G 17 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-3 Cisco Unified IP Phone 7965G 17 1 2 16 186428 3 4 5 6 7 8 9 15 14 13 12 11 10 186422 OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-3
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Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-4 Cisco Unified IP Phone 7945G 17 1 2 16 1 3 4 5 6 7 8 9 186421 15 14 13 12 11 10 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G: Table 1-1 Cisco Unified IP Phone Buttons 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line...
Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-4 Cisco Unified IP Phone 7945G 17 1 2 16 1 3 4 5 6 7 8 9 186421 15 14 13 12 11 10 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G: Table 1-1 Cisco Unified IP Phone Buttons 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line...
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... an incoming call logs and directories. 6 Help button ? 7 Settings button 8 Services button Activates the Help menu. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table 1-1 Cisco Unified IP Phone Buttons (continued) 5 Directories button Opens/closes the Directories menu. Opens/closes the Settings menu. Use it to change touchscreen (or...
... an incoming call logs and directories. 6 Help button ? 7 Settings button 8 Services button Activates the Help menu. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table 1-1 Cisco Unified IP Phone Buttons (continued) 5 Directories button Opens/closes the Directories menu. Opens/closes the Settings menu. Use it to change touchscreen (or...
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Using CDP, a device can advertise its IP address. CPPDP is a device-discovery protocol that the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G support. Cisco Unified IP Phone that support HTTPS choose the HTTPS URL out of the networking protocols that runs on the phone. Table 1-2 provides an overview of the two URLs. Cisco Discovery Protocol (CDP) CDP is also...
Using CDP, a device can advertise its IP address. CPPDP is a device-discovery protocol that the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G support. Cisco Unified IP Phone that support HTTPS choose the HTTPS URL out of the networking protocols that runs on the phone. Table 1-2 provides an overview of the two URLs. Cisco Discovery Protocol (CDP) CDP is also...
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.... The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. Until the client is enabled on Cisco Unified IP Phones, page 1-19 for additional information. some Cisco and third-party devices. For more information, refer to each phone locally. OL-23092-01 Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. The Cisco Unified IP Phone implements the...
.... The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. Until the client is enabled on Cisco Unified IP Phones, page 1-19 for additional information. some Cisco and third-party devices. For more information, refer to each phone locally. OL-23092-01 Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. The Cisco Unified IP Phone implements the...