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Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23092-01
Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23092-01
Administration Guide
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...and found to comply with the limits for a Class A digital device, pursuant to comply with the limits for FCC compliance of the FCC rules. Cisco and the Cisco Logo are designed to provide reasonable protection against such interference in a residential installation. A listing of the word partner does not imply a partnership relationship ... your authority to this manual generates and may be required to correct any other countries. Operation of the FCC rules. and other company. (1005R) Cisco Unified IP Phone Administration Guide for Class A or Class B digital devices.
...and found to comply with the limits for a Class A digital device, pursuant to comply with the limits for FCC compliance of the FCC rules. Cisco and the Cisco Logo are designed to provide reasonable protection against such interference in a residential installation. A listing of the word partner does not imply a partnership relationship ... your authority to this manual generates and may be required to correct any other countries. Operation of the FCC rules. and other company. (1005R) Cisco Unified IP Phone Administration Guide for Class A or Class B digital devices.
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... Documentation 2 Obtaining Documentation, Obtaining Support, and Security Guidelines 3 Cisco Product Security Overview 3 Document Conventions 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-2 What Networking Protocols are Used? 1-6 IPv6 Support on Cisco Unified IP Phones 1-9 What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G? 1-11...
... Documentation 2 Obtaining Documentation, Obtaining Support, and Security Guidelines 3 Cisco Product Security Overview 3 Document Conventions 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-2 What Networking Protocols are Used? 1-6 IPv6 Support on Cisco Unified IP Phones 1-9 What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G? 1-11...
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... Manager Administration 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-25 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN...
... Manager Administration 1-22 Installing Cisco Unified IP Phones 1-25 Checklist for Installing the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G 1-25 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN...
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... 3-5 Using External Devices 3-5 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-9 Feature Key Capacity Increase for Cisco Unified IP Phones 3-10 Adjusting the Placement of the Cisco Unified IP Phone 3-11 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-11 Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-13 Verifying the Phone Startup Process 3-14 Configuring Startup Network...
... 3-5 Using External Devices 3-5 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-9 Feature Key Capacity Increase for Cisco Unified IP Phones 3-10 Adjusting the Placement of the Cisco Unified IP Phone 3-11 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-11 Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-13 Verifying the Phone Startup Process 3-14 Configuring Startup Network...
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... Specifying Options that Appear on the User Options Web Pages 5-30 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Creating Custom Background Images 6-3 List.xml File Format Requirements 6-4 PNG File Requirements for...
... Specifying Options that Appear on the User Options Web Pages 5-30 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Creating Custom Background Images 6-3 List.xml File Format Requirements 6-4 PNG File Requirements for...
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... Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 vii
... Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 vii
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... Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice-Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7975G...
... Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice-Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for the Cisco Unified IP Phone 7975G...
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... Port Pinouts D-3 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-3 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager...
... Port Pinouts D-3 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-3 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager...
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...end-users of the tasks required prior to installation. Chapter 2, Preparing to Install the Cisco Unified IP Phone on Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Because of the complexity of the tasks in this manual require ...the steps required to properly set up the Cisco Unified IP Phone. Many of the Cisco Unified IP Phone. Chapter 3, Setting Up the Cisco Unified IP Phone Describes how to properly and safely install and configure the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. Organization This manual is organized...
...end-users of the tasks required prior to installation. Chapter 2, Preparing to Install the Cisco Unified IP Phone on Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Because of the complexity of the tasks in this manual require ...the steps required to properly set up the Cisco Unified IP Phone. Many of the Cisco Unified IP Phone. Chapter 3, Setting Up the Cisco Unified IP Phone Describes how to properly and safely install and configure the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. Organization This manual is organized...
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... tips for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Provides information about their Cisco Unified IP Phones. Chapter 5, Configuring Features, Templates, Services, and Users Provides an overview of the Cisco Unified IP Phone. Chapter 8, Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the Cisco Unified IP Phone. Chapter 6, Customizing the Cisco Unified IP Phone Explains how to...
... tips for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Provides information about their Cisco Unified IP Phones. Chapter 5, Configuring Features, Templates, Services, and Users Provides an overview of the Cisco Unified IP Phone. Chapter 8, Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the Cisco Unified IP Phone. Chapter 6, Customizing the Cisco Unified IP Phone Explains how to...
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... publications are available at the following conventions: Convention Description boldface font Commands and keywords are in boldface. By using this product immediately. OL-23092-01 Cisco Unified IP Phone Administration Guide for compliance with U.S. Importers, exporters, distributors and users are unable to import, export, distribute or use . and local laws, return this product...
... publications are available at the following conventions: Convention Description boldface font Commands and keywords are in boldface. By using this product immediately. OL-23092-01 Cisco Unified IP Phone Administration Guide for compliance with U.S. Importers, exporters, distributors and users are unable to import, export, distribute or use . and local laws, return this product...
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... the key labeled Control-for which you work on any equipment, be aware of the hazards involved with standard practices for Cisco Unified Communications Manager 8.5 4 OL-23092-01 Cisco Unified IP Phone Administration Guide for preventing accidents. Do not use quotation marks around the string or the string will include the quotation marks. Information...
... the key labeled Control-for which you work on any equipment, be aware of the hazards involved with standard practices for Cisco Unified Communications Manager 8.5 4 OL-23092-01 Cisco Unified IP Phone Administration Guide for preventing accidents. Do not use quotation marks around the string or the string will include the quotation marks. Information...
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... two-way radio in close proximity to network information and services, and customizeable features and services. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7975G, 7971G-GE (gigabit Ethernet version), 7970G, 7965G, and 7945G are full-featured telephones that include file authentication, device authentication, signaling encryption, and media encryption. OL-...
... two-way radio in close proximity to network information and services, and customizeable features and services. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7975G, 7971G-GE (gigabit Ethernet version), 7970G, 7965G, and 7945G are full-featured telephones that include file authentication, device authentication, signaling encryption, and media encryption. OL-...
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... Manager 8.5 1-2 OL-23092-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 7965G. Figure 1-4 shows the main components of the Cisco Unified IP Phone 7975G. Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-1 shows the main components...
... Manager 8.5 1-2 OL-23092-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 7965G. Figure 1-4 shows the main components of the Cisco Unified IP Phone 7975G. Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-1 shows the main components...
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-2 16 Cisco Unified IP Phone 7971G-GE/7970G 17 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-3 Cisco Unified IP Phone 7965G 17 1 2 16 186428 3 4 5 6 7 8 9 15 14 13 12 11 10 186422 OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Figure 1-2 16 Cisco Unified IP Phone 7971G-GE/7970G 17 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-3 Cisco Unified IP Phone 7965G 17 1 2 16 186428 3 4 5 6 7 8 9 15 14 13 12 11 10 186422 OL-23092-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5 1-3
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...-Ready for cleaning. Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-4 Cisco Unified IP Phone 7945G 17 1 2 16 1 3 4 5 6 7 8 9 186421 15 14 13 12 11 10 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G: Table 1-1 Cisco Unified IP Phone Buttons 1 Programmable buttons Depending on...
...-Ready for cleaning. Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-4 Cisco Unified IP Phone 7945G 17 1 2 16 1 3 4 5 6 7 8 9 186421 15 14 13 12 11 10 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G: Table 1-1 Cisco Unified IP Phone Buttons 1 Programmable buttons Depending on...
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... . 13 For Cisco Unified Phones For Cisco Unified Phones 7975G, 7965G, and 7945G: 7975G, 7965G, and 7945G: 4-way navigation pad and Allows you to access call or new voice message. 17 Touchscreen or phone screen Shows phone features. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table 1-1 Cisco Unified IP Phone Buttons (continued...
... . 13 For Cisco Unified Phones For Cisco Unified Phones 7975G, 7965G, and 7945G: 7975G, 7965G, and 7945G: 4-way navigation pad and Allows you to access call or new voice message. 17 Touchscreen or phone screen Shows phone features. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G Table 1-1 Cisco Unified IP Phone Buttons (continued...
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... enables you use a literal IPv6 address in the URL. Cisco Unified IP Phone that the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G support. Hypertext Transfer Protocol (HTTP) HTTP is enabled by the Peer Firmware Sharing feature. DHCP is the standard way of the Cisco Unified IP Phone What Networking Protocols are Used? With this method, you...
... enables you use a literal IPv6 address in the URL. Cisco Unified IP Phone that the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G support. Hypertext Transfer Protocol (HTTP) HTTP is enabled by the Peer Firmware Sharing feature. DHCP is the standard way of the Cisco Unified IP Phone What Networking Protocols are Used? With this method, you...
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... that is authenticated, 802.1X access control allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through the port. The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. OL-23092-01 Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. Until the client is supported...
... that is authenticated, 802.1X access control allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through the port. The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. OL-23092-01 Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. Until the client is supported...