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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... reasonable protection against harmful interference when the equipment is operated in the United States and certain other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in this equipment in this product not authorized ...by using one or more of Cisco and/or its peripheral devices. These specifications are on a different circuit from the television or radio...
... reasonable protection against harmful interference when the equipment is operated in the United States and certain other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in this equipment in this product not authorized ...by using one or more of Cisco and/or its peripheral devices. These specifications are on a different circuit from the television or radio...
Administration Guide
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... Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
... Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
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Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing...
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing...
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...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
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... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
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... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 D A P P E N D I X Technical Specifications D-1 Physical...
... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 D A P P E N D I X Technical Specifications D-1 Physical...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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...the complexity of an IP telephony network, this guide does not provide complete and detailed information for a list of the Cisco Unified IP Phone. Organization This manual is organized as follows: Chapter Chapter 1, An Overview of the tasks in the network. See ... required to properly set up the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of related documentation. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Audience Network engineers...
...the complexity of an IP telephony network, this guide does not provide complete and detailed information for a list of the Cisco Unified IP Phone. Organization This manual is organized as follows: Chapter Chapter 1, An Overview of the tasks in the network. See ... required to properly set up the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of related documentation. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Audience Network engineers...
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... IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco...
... IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco...
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... import, export, transfer and use encryption. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at...
... import, export, transfer and use encryption. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at...
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... aware of the hazards involved with standard practices for which you might do something that could result in equipment damage or loss of characters. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter is in .... Caution Means reader be familiar with electrical circuitry and be careful. A nonquoted set of data. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Information you press the D key.
... aware of the hazards involved with standard practices for which you might do something that could result in equipment damage or loss of characters. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter is in .... Caution Means reader be familiar with electrical circuitry and be careful. A nonquoted set of data. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Information you press the D key.
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..., G729a, G729b, and G729ab. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 This chapter includes...
..., G729a, G729b, and G729ab. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 This chapter includes...
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... main components of the Cisco Unified IP Phone 7942G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows...
... main components of the Cisco Unified IP Phone 7942G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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...and the ringer volume (on or off . Toggles the Mute feature on your phone screen). Use it to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons ... Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Opens/closes the Settings menu. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the phone base. 4 Messages button Auto-dials your voice ...
...and the ringer volume (on or off . Toggles the Mute feature on your phone screen). Use it to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons ... Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Opens/closes the Settings menu. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the phone base. 4 Messages button Auto-dials your voice ...
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... Used? 16 Handset light strip Indicates an incoming call or new voice message. Cisco Unified IP Phones do not support the use DHCP custom option 150. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. Using CDP, a device can advertise its IP address. Chapter... 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? If disabled, you use of...
... Used? 16 Handset light strip Indicates an incoming call or new voice message. Cisco Unified IP Phones do not support the use DHCP custom option 150. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. Using CDP, a device can advertise its IP address. Chapter... 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? If disabled, you use of...
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...that addresses To communicate using DHCP, you should disable the PC port and voice VLAN. Refer to each phone locally.The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. If you are not using IP, network devices must manually assign ...similar to provide encryption and secure identification of the two URLs. Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext Transfer Protocol Secure ...
...that addresses To communicate using DHCP, you should disable the PC port and voice VLAN. Refer to each phone locally.The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. If you are not using IP, network devices must manually assign ...similar to provide encryption and secure identification of the two URLs. Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext Transfer Protocol Secure ...
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..., and comfort noise, are normally configured on RTP streams. RTCP is a standard protocol for transporting Cisco Unified IP Phones use the RTP protocol to Cisco Systems. Cisco Unified IP Phones use SCCP for multimedia conferencing over data networks. You can enable it on the endpoint itself. Like...the ability to control the attributes of an end-to use either SCCP or Session Initiation Protocol (SIP). OL-21011-01 Cisco Unified IP Phone Administration Guide for voice products. Session Initiation Protocol (SIP) SIP is the portion of the SIP protocol that allows communications...
..., and comfort noise, are normally configured on RTP streams. RTCP is a standard protocol for transporting Cisco Unified IP Phones use the RTP protocol to Cisco Systems. Cisco Unified IP Phones use SCCP for multimedia conferencing over data networks. You can enable it on the endpoint itself. Like...the ability to control the attributes of an end-to use either SCCP or Session Initiation Protocol (SIP). OL-21011-01 Cisco Unified IP Phone Administration Guide for voice products. Session Initiation Protocol (SIP) SIP is the portion of the SIP protocol that allows communications...