Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All other company. (1002R) Cisco Unified IP Phone Administration Guide for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant...
... OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All other company. (1002R) Cisco Unified IP Phone Administration Guide for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant...
Administration Guide
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... Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
... Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
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Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power...
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power...
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Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
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... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
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... User Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries...
... User Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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... learn the steps required to properly set up the Cisco Unified IP Phone on your network. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. OL-21011-01 Cisco Unified IP Phone Administration Guide for procedures that you need to perform in Cisco Unified Communications Manager or other key IP telephony components, and provides an overview of the...
... learn the steps required to properly set up the Cisco Unified IP Phone on your network. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. OL-21011-01 Cisco Unified IP Phone Administration Guide for procedures that you need to perform in Cisco Unified Communications Manager or other key IP telephony components, and provides an overview of the...
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.../hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration...
.../hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration...
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..., at http://www.access.gpo.gov/bis/ear/ear_data.html. Elements in square brackets are in boldface. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www...
..., at http://www.access.gpo.gov/bis/ear/ear_data.html. Elements in square brackets are in boldface. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www...
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...Terminal sessions and information the system displays are grouped in brackets and separated by vertical bars. You are in a situation that could cause bodily injury. Cisco Unified IP Phone Administration Guide for which you must enter is in the publication. Note Means reader take note. Warning Means danger. The symbol ^ represents the key... and be careful. Nonprinting characters, such as passwords are in angle brackets. Information you supply values are in italic screen font. Arguments for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01
...Terminal sessions and information the system displays are grouped in brackets and separated by vertical bars. You are in a situation that could cause bodily injury. Cisco Unified IP Phone Administration Guide for which you must enter is in the publication. Note Means reader take note. Warning Means danger. The symbol ^ represents the key... and be careful. Nonprinting characters, such as passwords are in angle brackets. Information you supply values are in italic screen font. Arguments for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01
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... wideband (16bits, 16kHz) audio. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of the interfering device. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to a Cisco Unified IP Phone might cause interference. The phone also supports features that provide voice communication...
... wideband (16bits, 16kHz) audio. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of the interfering device. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to a Cisco Unified IP Phone might cause interference. The phone also supports features that provide voice communication...
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... Cisco Unified IP Phone 7942G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G...
... Cisco Unified IP Phone 7942G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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.... 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF...
.... 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF...
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...devices and receive information about other files from peer devices to neighboring devices. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. Cisco Unified IP Phones use of the networking protocols that you use a literal IPv6 address in... of devices. OL-21011-01 Cisco Unified IP Phone Administration Guide for voice communication. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 Cisco Unified IP Phones do not support the use HTTP...
...devices and receive information about other files from peer devices to neighboring devices. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. Cisco Unified IP Phones use of the networking protocols that you use a literal IPv6 address in... of devices. OL-21011-01 Cisco Unified IP Phone Administration Guide for voice communication. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 Cisco Unified IP Phones do not support the use HTTP...
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... support for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. What Networking Protocols are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). Chapter 1 An Overview of the Hypertext Transfer Protocol with the SSL/TLS protocol ...to a LAN through the port. Internet Protocol (IP) IP is a combination of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on some Cisco and third-party devices. have two URLs configured. If you are not using DHCP, you are...
... support for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. What Networking Protocols are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). Chapter 1 An Overview of the Hypertext Transfer Protocol with the SSL/TLS protocol ...to a LAN through the port. Internet Protocol (IP) IP is a combination of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on some Cisco and third-party devices. have two URLs configured. If you are not using DHCP, you are...
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...-layer control protocol (defined in conjunction with RTP to provide QoS data (such as IP Phones. OL-21011-01 Cisco Unified IP Phone Administration Guide for transporting Cisco Unified IP Phones use the RTP protocol to real-time data, such as interactive voice send and receive...noise, are available during a connection between call information to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are Used? Session management provides the ability to use ...
...-layer control protocol (defined in conjunction with RTP to provide QoS data (such as IP Phones. OL-21011-01 Cisco Unified IP Phone Administration Guide for transporting Cisco Unified IP Phones use the RTP protocol to real-time data, such as interactive voice send and receive...noise, are available during a connection between call information to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are Used? Session management provides the ability to use ...