Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... following measures: • Turn the television or radio antenna until the interference stops. • Move the equipment to one side or the other company. (1002R) Cisco Unified IP Phone Administration Guide for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to correct the interference at...
... following measures: • Turn the television or radio antenna until the interference stops. • Move the equipment to one side or the other company. (1002R) Cisco Unified IP Phone Administration Guide for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to correct the interference at...
Administration Guide
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... Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
... Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
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Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power...
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power...
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Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
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... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
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... User Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries...
... User Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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... network, this guide does not provide complete and detailed information for procedures that you need to properly set up the Cisco Unified IP Phone on the network. OL-21011-01 Cisco Unified IP Phone Administration Guide for end-users of related documentation. Audience Network engineers, system administrators, or telecom engineers should review this manual require familiarity...
... network, this guide does not provide complete and detailed information for procedures that you need to properly set up the Cisco Unified IP Phone on the network. OL-21011-01 Cisco Unified IP Phone Administration Guide for end-users of related documentation. Audience Network engineers, system administrators, or telecom engineers should review this manual require familiarity...
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...; Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for troubleshooting the Cisco Unified IP Phone...
...; Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for troubleshooting the Cisco Unified IP Phone...
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... Business Edition Related publications are optional. By using this product immediately. export regulations may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html. OL-21011-01 Cisco Unified IP Phone Administration Guide for compliance with U.S. and local country laws. If you agree to comply with applicable laws and regulations...
... Business Edition Related publications are optional. By using this product immediately. export regulations may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html. OL-21011-01 Cisco Unified IP Phone Administration Guide for compliance with U.S. and local country laws. If you agree to comply with applicable laws and regulations...
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... font ^ < > Description Optional alternative keywords are grouped in the publication. Nonprinting characters, such as passwords are in screen font. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in boldface screen font. Warning Means danger. Do not use quotation marks around the... displays are in equipment damage or loss of characters. A nonquoted set of data. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Before you press the D key. In this situation, you might ...
... font ^ < > Description Optional alternative keywords are grouped in the publication. Nonprinting characters, such as passwords are in screen font. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in boldface screen font. Warning Means danger. Do not use quotation marks around the... displays are in equipment damage or loss of characters. A nonquoted set of data. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Before you press the D key. In this situation, you might ...
Administration Guide
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...-01 Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 The phone also...
...-01 Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 The phone also...
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... of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Figure 1-3 shows the main components of the Cisco Unified IP Phone 7941G and...
... of the Cisco Unified IP Phone 7961G and 7961G-GE. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Figure 1-3 shows the main components of the Cisco Unified IP Phone 7941G and...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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... feature on , the button is on or off. When the speakerphone is lit. Use it to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on your voice message service (varies by service). 5 Directories button Opens/closes the...
... feature on , the button is on or off. When the speakerphone is lit. Use it to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on your voice message service (varies by service). 5 Directories button Opens/closes the...
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...or a hostname that you use of IPv6 addresses in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phones do not support the use DHCP custom option 150. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 Table 1-2...You cannot use HTTP for the XML services and for voice communication. DHCP enables you configure the TFTP server IP address as the Cisco Unified IP Phone to neighboring devices. What Networking Protocols are Used? 16 Handset light strip Indicates an incoming call or new...
...or a hostname that you use of IPv6 addresses in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phones do not support the use DHCP custom option 150. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 Table 1-2...You cannot use HTTP for the XML services and for voice communication. DHCP enables you configure the TFTP server IP address as the Cisco Unified IP Phone to neighboring devices. What Networking Protocols are Used? 16 Handset light strip Indicates an incoming call or new...
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... An Overview of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on Cisco Unified IP Phones, page 1-18 for additional information. IP addresses, subnets, and gateways identifications are automatically assigned if you are Used? Cisco Unified IP Phone Administration Guide for the ...Discovery Protocol (LLDP) LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the protocol (similar to Supporting 802.1X Authentication on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure ...
... An Overview of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on Cisco Unified IP Phones, page 1-18 for additional information. IP addresses, subnets, and gateways identifications are automatically assigned if you are Used? Cisco Unified IP Phone Administration Guide for the ...Discovery Protocol (LLDP) LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the protocol (similar to Supporting 802.1X Authentication on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure ...
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...management For more endpoints. Session management provides the ability to control the attributes of an end-to be configured on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Real-Time Transport Protocol (RTP) Real-.... Skinny Client Control Protocol (SCCP) SCCP includes a messaging set that can configure the Cisco Unified IP Phone to address the functions of the LLDP The Cisco Unified IP Phone supports LLDP-MED standard developed for call information to use either SCCP or Session Initiation Protocol...
...management For more endpoints. Session management provides the ability to control the attributes of an end-to be configured on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Real-Time Transport Protocol (RTP) Real-.... Skinny Client Control Protocol (SCCP) SCCP includes a messaging set that can configure the Cisco Unified IP Phone to address the functions of the LLDP The Cisco Unified IP Phone supports LLDP-MED standard developed for call information to use either SCCP or Session Initiation Protocol...