Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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..., and the WebEx logo are on circuits controlled by FCC regulations, and you may result in the United States and certain other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of TCP header compression is causing interference by using one or more of the following measures: • Turn the...
..., and the WebEx logo are on circuits controlled by FCC regulations, and you may result in the United States and certain other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of TCP header compression is causing interference by using one or more of the following measures: • Turn the...
Administration Guide
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...Identifying Protected Calls 1-16 Call Security Interactions and Restrictions 1-17 Supporting 802.1X Authentication on Cisco Unified IP Phones 1-18 Overview 1-18 Required Network Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions ... and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications ...
...Identifying Protected Calls 1-16 Call Security Interactions and Restrictions 1-17 Supporting 802.1X Authentication on Cisco Unified IP Phones 1-18 Overview 1-18 Required Network Components 1-19 Best Practices-Requirements and Recommendations 1-19 Security Restrictions ... and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications ...
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... and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional...
... and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional...
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... the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-2 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration...
... the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-2 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration...
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...26 Specifying Options that Appear on the User Options Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements ...Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen...
...26 Specifying Options that Appear on the User Options Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements ...Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen...
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... Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying the Voice VLAN Configuration 9-7 Verifying that the Phones Have...
... Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying the Voice VLAN Configuration 9-7 Verifying that the Phones Have...
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... Tips 9-16 Where to Go for More Troubleshooting Information 9-17 Cleaning the Cisco Unified IP Phone 9-17 A A P P E N D I X Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-1 How Users... Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure...
... Tips 9-16 Where to Go for More Troubleshooting Information 9-17 Cleaning the Cisco Unified IP Phone 9-17 A A P P E N D I X Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-1 How Users... Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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...end-users of the tasks required prior to properly set up the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks involve configuring network settings ...the phone's ability to properly and safely install and configure the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of an IP telephony network, this manual require familiarity with other network devices....
...end-users of the tasks required prior to properly set up the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks involve configuring network settings ...the phone's ability to properly and safely install and configure the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of an IP telephony network, this manual require familiarity with other network devices....
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.../hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide •...
.../hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide •...
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... documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in boldface. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following...
... documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in boldface. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following...
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...this situation, you press the D key. Notes contain helpful suggestions or references to material not covered in brackets and separated by vertical bars. Cisco Unified IP Phone Administration Guide for which you supply values are in italic screen font. Preface Table 1 Convention [ x | y | z ] string... represents the key labeled Control-for preventing accidents. You are grouped in the publication. Note Means reader take note. Arguments for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 A nonquoted set of characters. Caution Means reader be familiar with ...
...this situation, you press the D key. Notes contain helpful suggestions or references to material not covered in brackets and separated by vertical bars. Cisco Unified IP Phone Administration Guide for which you supply values are in italic screen font. Preface Table 1 Convention [ x | y | z ] string... represents the key labeled Control-for preventing accidents. You are grouped in the publication. Note Means reader take note. Arguments for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 A nonquoted set of characters. Caution Means reader be familiar with ...
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... Used?, page 1-5 • What Features are full-feature telephones that include file authentication, device authentication, signaling encryption, and media encryption. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to network information and services, and customizeable features and services. 1 C H A P T E R An Overview of the...
... Used?, page 1-5 • What Features are full-feature telephones that include file authentication, device authentication, signaling encryption, and media encryption. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to network information and services, and customizeable features and services. 1 C H A P T E R An Overview of the...
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... main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE.
... main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7961G and 7961G-GE.
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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... to scroll through menus and highlight items. When the phone is lit. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines...
... to scroll through menus and highlight items. When the phone is lit. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines...
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...overview of the networking protocols that you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the Cisco Unified IP Phone Networking Protocol Bootstrap Protocol (BootP) Cisco Discovery Protocol (CDP) Cisco Peer-to-Peer Distribution Protocol (CPPDP) Dynamic Host Configuration Protocol...CPPDP is enabled by the Peer Firmware Sharing feature. DHCP dynamically allocates and assigns an IP address to neighboring devices. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. CPPDP is the standard way of transferring information and moving ...
...overview of the networking protocols that you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the Cisco Unified IP Phone Networking Protocol Bootstrap Protocol (BootP) Cisco Discovery Protocol (CDP) Cisco Peer-to-Peer Distribution Protocol (CPPDP) Dynamic Host Configuration Protocol...CPPDP is enabled by the Peer Firmware Sharing feature. DHCP dynamically allocates and assigns an IP address to neighboring devices. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. CPPDP is the standard way of transferring information and moving ...
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... a LAN through the port. Link Layer Discovery Protocol (LLDP) LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext Transfer Protocol Secure (...allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through the port to Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-18 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 have two URLs configured. on the ...
... a LAN through the port. Link Layer Discovery Protocol (LLDP) LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext Transfer Protocol Secure (...allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through the port to Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-18 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 have two URLs configured. on the ...
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.... For more endpoints. SIP is an ASCII-based application-layer control protocol (defined in IPv6 address mode. You can configure the Cisco Unified IP Phone to provide QoS data (such as codec types, DTMF detection, and comfort noise, are normally configured on the SW port ...management For more information about LLDP-MED support, see Network Configuration Menu, page 4-33. You can configure the Cisco Unified IP Phone to real-time data, such as IP Phones. RTCP works in conjunction with RTP to use either SCCP or Session Initiation Protocol (SIP). Conferences are established...
.... For more endpoints. SIP is an ASCII-based application-layer control protocol (defined in IPv6 address mode. You can configure the Cisco Unified IP Phone to provide QoS data (such as codec types, DTMF detection, and comfort noise, are normally configured on the SW port ...management For more information about LLDP-MED support, see Network Configuration Menu, page 4-33. You can configure the Cisco Unified IP Phone to real-time data, such as IP Phones. RTCP works in conjunction with RTP to use either SCCP or Session Initiation Protocol (SIP). Conferences are established...