Administration Guide
Page 7
Contents 4 C H A P T E R 5 C H A P T E R OL-15483-01 Attaching A Cisco Unified IP Phone Expansion Module 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-9 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-10 Verifying... List Menu 4-30 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vii
Contents 4 C H A P T E R 5 C H A P T E R OL-15483-01 Attaching A Cisco Unified IP Phone Expansion Module 3-8 Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-9 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-10 Verifying... List Menu 4-30 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vii
Administration Guide
Page 8
... Statistics Screen 7-8 Firmware Versions Screen 7-10 Expansion Module Status Screen 7-11 Call Statistics Screen 7-12 8 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15483-01
... Statistics Screen 7-8 Firmware Versions Screen 7-10 Expansion Module Status Screen 7-11 Call Statistics Screen 7-12 8 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15483-01
Administration Guide
Page 9
... IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications...
... IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications...
Administration Guide
Page 12
.../en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the...
.../en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the...
Administration Guide
Page 35
... • External power supply Determines how the phone receives power. 2. on page 3-8. Extends functionality of the Cisco Unified IP Phone 7962G and 7942G Task Purpose For More Information 1. For information about upgrading, refer to the Readme file for the phone such... which is new, upgrade the phone to the current firmware image. Add a Cisco Unified IP Phone Expansion Module to the Cisco Unified Communications Manager database. Note Cisco Unified IP Phone Expansion Modules are optional, depending on whether you need to update the specific configuration information for...
... • External power supply Determines how the phone receives power. 2. on page 3-8. Extends functionality of the Cisco Unified IP Phone 7962G and 7942G Task Purpose For More Information 1. For information about upgrading, refer to the Readme file for the phone such... which is new, upgrade the phone to the current firmware image. Add a Cisco Unified IP Phone Expansion Module to the Cisco Unified Communications Manager database. Note Cisco Unified IP Phone Expansion Modules are optional, depending on whether you need to update the specific configuration information for...
Administration Guide
Page 53
... an IP telephony network: • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7962G and 7942G Components, page 3-2 • Installing the Cisco Unified IP Phone, page 3-5 • Attaching A Cisco Unified IP Phone Expansion Module, page 3-8 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-9 • Verifying the Phone Startup Process, page 3-11...
... an IP telephony network: • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7962G and 7942G Components, page 3-2 • Installing the Cisco Unified IP Phone, page 3-5 • Attaching A Cisco Unified IP Phone Expansion Module, page 3-8 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-9 • Verifying the Phone Startup Process, page 3-11...
Administration Guide
Page 60
... Expansion Module 7916. Note The Cisco Unified IP Phone Expansion Module is configured in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone 7942G. You can attach one expansion module, in the Module 2 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914, 7915 12-Button Line Expansion Module...
... Expansion Module 7916. Note The Cisco Unified IP Phone Expansion Module is configured in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone 7942G. You can attach one expansion module, in the Module 2 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914, 7915 12-Button Line Expansion Module...
Administration Guide
Page 61
...you can configure a maximum of 42 lines on the phone). Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to access phone services on the back of the phone, and the cable can be available for more information. Note Refer ...footstand adjustment button. For example, if you configure two 24-line Cisco Unified IP Phone Expansion Modules, you to reset the phone for Cisco Unified Communications Manager 7.0 3-9 The lock connects to the security slot on the Cisco Unified IP Phone Expansion Module. See the "How Users Subscribe to the wall by using ...
...you can configure a maximum of 42 lines on the phone). Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to access phone services on the back of the phone, and the cable can be available for more information. Note Refer ...footstand adjustment button. For example, if you configure two 24-line Cisco Unified IP Phone Expansion Modules, you to reset the phone for Cisco Unified Communications Manager 7.0 3-9 The lock connects to the security slot on the Cisco Unified IP Phone Expansion Module. See the "How Users Subscribe to the wall by using ...
Administration Guide
Page 125
... Menu, page 7-2 • Call Statistics Screen, page 7-12 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-1 You can also obtain much of a phone and to... assist with troubleshooting. For more information, see the "Model Information Screen" section on page 7-2. • Status menu-Provides access to screens that display the status messages, network statistics, firmware versions, and Expansion Module...
... Menu, page 7-2 • Call Statistics Screen, page 7-12 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-1 You can also obtain much of a phone and to... assist with troubleshooting. For more information, see the "Model Information Screen" section on page 7-2. • Status menu-Provides access to screens that display the status messages, network statistics, firmware versions, and Expansion Module...
Administration Guide
Page 127
...11. Chapter 7 Viewing Model Information, Status, and Statistics on assigning a TFTP server. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for a phone is created when the phone is added to the phone. Table 7-2 describes ...information, see the "Expansion Module Status Screen" section on page 2-11 for details on the Cisco Unified IP Phone Status Menu • Expansion Modules-Displays the Expansion Module(s) screen, which shows information about the Cisco Unified IP Phone Expansion Module, if connected to the Cisco Unified Communications Manager ...
...11. Chapter 7 Viewing Model Information, Status, and Statistics on assigning a TFTP server. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for a phone is created when the phone is added to the phone. Table 7-2 describes ...information, see the "Expansion Module Status Screen" section on page 2-11 for details on the Cisco Unified IP Phone Status Menu • Expansion Modules-Displays the Expansion Module(s) screen, which shows information about the Cisco Unified IP Phone Expansion Module, if connected to the Cisco Unified Communications Manager ...
Administration Guide
Page 135
... have been discarded because a message was invalid or unsupported OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for each Cisco Unified IP Phone Expansion Module that is connected to the phone. Select Status. You can use this screen for Cisco Unified Communications Manager 7.0 7-11 Chapter 7 Viewing Model Information, Status, and Statistics on...
... have been discarded because a message was invalid or unsupported OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for each Cisco Unified IP Phone Expansion Module that is connected to the phone. Select Status. You can use this screen for Cisco Unified Communications Manager 7.0 7-11 Chapter 7 Viewing Model Information, Status, and Statistics on...
Administration Guide
Page 136
...Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01 When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call can have been retransmitted to the expansion module Number of packets discarded because the expansion module...single call data. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-5 Expansion Module Statistics (continued) Item TX Retransmit TX Buffer Full Description Number of packets that have multiple ...
...Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01 When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call can have been retransmitted to the expansion module Number of packets discarded because the expansion module...single call data. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-5 Expansion Module Statistics (continued) Item TX Retransmit TX Buffer Full Description Number of packets that have multiple ...
Administration Guide
Page 142
...firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to... which the phone belongs Date Date obtained from the Date/Time Group in the "Accessing the Web Page for a Phone" section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7962G and 7942G...
...firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to... which the phone belongs Date Date obtained from the Date/Time Group in the "Accessing the Web Page for a Phone" section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7962G and 7942G...
Administration Guide
Page 153
... clean and maintain your Cisco Unified IP Phone or with Cisco Unified Communications Manager, page 9-2 • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-6 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0...Phone Security, page 9-8 • General Troubleshooting Tips, page 9-9 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module, page 9-12 • Resetting or Restoring the Cisco Unified IP Phone, page 9-13 • Using the Quality Report Tool, page 9-14 • ...
... clean and maintain your Cisco Unified IP Phone or with Cisco Unified Communications Manager, page 9-2 • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-6 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0...Phone Security, page 9-8 • General Troubleshooting Tips, page 9-9 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module, page 9-12 • Resetting or Restoring the Cisco Unified IP Phone, page 9-13 • Using the Quality Report Tool, page 9-14 • ...
Administration Guide
Page 164
... established Call established with the phone; Verify that all of the cable connections are registered to the Cisco Unified IP Phone Expansion Module 9-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone Expansion Module 7914. The Ethernet cable is configured with the iLBC codec. 2. Audio server debug and capture logs are...
... established Call established with the phone; Verify that all of the cable connections are registered to the Cisco Unified IP Phone Expansion Module 9-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the Cisco Unified IP Phone Expansion Module 7914. The Ethernet cable is configured with the iLBC codec. 2. Audio server debug and capture logs are...
Administration Guide
Page 165
...Phone Expansion Module are all amber. Resets any of these operations after the phone has started up. Resets network configuration settings to previously saved settings, then restarts the phone. Then press the Erase softkey. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration...to recover if the phone experiences an error and provides a way to perform a basic reset. Verify that the Cisco Unified IP Phone Expansion Module is appropriate for Cisco Unified Communications Manager 7.0 9-13 Then press the Erase softkey. Table 9-4 describes the ways to reset or restore various...
...Phone Expansion Module are all amber. Resets any of these operations after the phone has started up. Resets network configuration settings to previously saved settings, then restarts the phone. Then press the Erase softkey. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration...to recover if the phone experiences an error and provides a way to perform a basic reset. Verify that the Cisco Unified IP Phone Expansion Module is appropriate for Cisco Unified Communications Manager 7.0 9-13 Then press the Erase softkey. Table 9-4 describes the ways to reset or restore various...
Administration Guide
Page 180
... Logs and Directories-Directory Dialing" Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and...
... Logs and Directories-Directory Dialing" Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and...
Administration Guide
Page 181
... Calling Features Cisco Unified IP Phone Expansion Module 7915 Cisco Unified IP Phone Expansion Module 7916 Cisco VT Advantage Cisco Unified IP Phones 7962G, 7942G SCCP SIP For More Information Supported 7962G only Supported 7962G only Supported Supported 7962G only Supported 7962G only Not supported Cisco Unified IP Phone Expansion Module 7915 Phone Guide Cisco Unified IP Phone Expansion Module 7916 Phone Guide Cisco VT Advantage...
... Calling Features Cisco Unified IP Phone Expansion Module 7915 Cisco Unified IP Phone Expansion Module 7916 Cisco VT Advantage Cisco Unified IP Phones 7962G, 7942G SCCP SIP For More Information Supported 7962G only Supported 7962G only Supported Supported 7962G only Supported 7962G only Not supported Cisco Unified IP Phone Expansion Module 7915 Phone Guide Cisco Unified IP Phone Expansion Module 7916 Phone Guide Cisco VT Advantage...
Administration Guide
Page 199
... 1-17 configuring user services 5-18 expansion module 7914 B-4 expansion module 7915 B-5 expansion module 7916 B-5 installation checklist 1-21 installation overview 1-17, 1-21 installation requirements 1-17 modifying phone button templates 5-16 mounting to wall 3-10 power 2-3 registering 2-8 registering with Cisco Unified Communications Manager 2-9 resetting 9-13... 8-11 Default Router 1-5 4-8 Device Authentication 4-31 device authentication 1-11 Device Configuration menu OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-3
... 1-17 configuring user services 5-18 expansion module 7914 B-4 expansion module 7915 B-5 expansion module 7916 B-5 installation checklist 1-21 installation overview 1-17, 1-21 installation requirements 1-17 modifying phone button templates 5-16 mounting to wall 3-10 power 2-3 registering 2-8 registering with Cisco Unified Communications Manager 2-9 resetting 9-13... 8-11 Default Router 1-5 4-8 Device Authentication 4-31 device authentication 1-11 Device Configuration menu OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-3
Administration Guide
Page 200
... Ethernet Information web page 8-2, 8-9 expansion module 7914 B-4 7915 B-5 7916 B-5 status screen 7-11 extension mobility 5-7, B-2 external power 2-4 F fast dial B-2 fast dials address book 5-16 fast dial service 5-8 feature buttons directories 1-3 help 1-3 messages 1-3 services 1-3 settings 1-3 features configuring on phone, overview 1-8 IN-4 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483...
... Ethernet Information web page 8-2, 8-9 expansion module 7914 B-4 7915 B-5 7916 B-5 status screen 7-11 extension mobility 5-7, B-2 external power 2-4 F fast dial B-2 fast dials address book 5-16 fast dial service 5-8 feature buttons directories 1-3 help 1-3 messages 1-3 services 1-3 settings 1-3 features configuring on phone, overview 1-8 IN-4 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483...