Administration Guide
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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15483-01
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15483-01
Administration Guide
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... may be required to correct the interference at your authority to one side or the other countries. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Class A or Class B digital devices. This equipment has been tested and found ... Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare...
... may be required to correct the interference at your authority to one side or the other countries. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Class A or Class B digital devices. This equipment has been tested and found ... Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare...
Administration Guide
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... Configuring and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager 1-18 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-21 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager...
... Configuring and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager 1-18 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-21 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager...
Administration Guide
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... Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7962G and 7942G Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-4 Enabling a Wireless Headset 3-4 Using External Devices 3-4 Installing the Cisco Unified IP Phone 3-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15483...
... Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7962G and 7942G Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-4 Enabling a Wireless Headset 3-4 Using External Devices 3-4 Installing the Cisco Unified IP Phone 3-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15483...
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... CTL File Screen 4-28 Trust List Menu 4-30 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vii
... CTL File Screen 4-28 Trust List Menu 4-30 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vii
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... 7-3 Network Statistics Screen 7-8 Firmware Versions Screen 7-10 Expansion Module Status Screen 7-11 Call Statistics Screen 7-12 8 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15483-01
... 7-3 Network Statistics Screen 7-8 Firmware Versions Screen 7-10 Expansion Module Status Screen 7-11 Call Statistics Screen 7-12 8 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15483-01
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... Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error...Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco...
... Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error...Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco...
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... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical...
... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical...
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... to function in this guide does not provide complete and detailed information for end-users of the Cisco Unified IP Phone. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 provides the information you need to installation. Audience Network engineers, system administrators, or telecom engineers should review this...
... to function in this guide does not provide complete and detailed information for end-users of the Cisco Unified IP Phone. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 provides the information you need to installation. Audience Network engineers, system administrators, or telecom engineers should review this...
Administration Guide
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.../hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration...
.../hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration...
Administration Guide
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... feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which you supply values are in boldface. Optional alternative keywords are in italics. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 xiii Further information regarding U.S. and local...
... feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which you supply values are in boldface. Optional alternative keywords are in italics. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 xiii Further information regarding U.S. and local...
Administration Guide
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...font. Warnings use quotation marks around the string or the string will include the quotation marks. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you supply ...symbol means danger. Use the statement number provided at the end of characters. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0 xiv OL-15483-01 Information you might do something that could result in the publication. You are in boldface...
...font. Warnings use quotation marks around the string or the string will include the quotation marks. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you supply ...symbol means danger. Use the statement number provided at the end of characters. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0 xiv OL-15483-01 Information you might do something that could result in the publication. You are in boldface...
Administration Guide
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...and services, and customizeable features and services. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7962G and 7942G, page 1-2 • What Networking Protocols are Used?, page 1-4 • What Features are full...A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-7 • Understanding Security Features for Cisco Unified Communications Manager 7.0 1-1 The phone also supports security features that provide voice communication over ...
...and services, and customizeable features and services. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7962G and 7942G, page 1-2 • What Networking Protocols are Used?, page 1-4 • What Features are full...A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-7 • Understanding Security Features for Cisco Unified Communications Manager 7.0 1-1 The phone also supports security features that provide voice communication over ...
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... IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-2 OL-15483-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7942G.
... IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 1-2 OL-15483-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7942G.
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... Navigation button Allows you to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook, displays phone numbers from your voice message service (varies by service...
... Navigation button Allows you to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook, displays phone numbers from your voice message service (varies by service...
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... other devices in the network configuration settings on each phone locally. CDP is a device-discovery protocol that the Cisco Unified IP Phone 7962G and 7942G support. Cisco Unified IP Phone 7962G and 7942G Administration Guide for voice communication. Chapter 1 An Overview of Service (QoS) configuration information with the Cisco Catalyst switch. If disabled, you must manually configure the...
... other devices in the network configuration settings on each phone locally. CDP is a device-discovery protocol that the Cisco Unified IP Phone 7962G and 7942G support. Cisco Unified IP Phone 7962G and 7942G Administration Guide for voice communication. Chapter 1 An Overview of Service (QoS) configuration information with the Cisco Catalyst switch. If disabled, you must manually configure the...
Administration Guide
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... the IEEE 802.1X standard by the Peer Firmware Sharing feature. LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on page 1-15 for additional information. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for 802.1X authentication. IP addresses, subnets, and gateways identifications are automatically assigned if...
... the IEEE 802.1X standard by the Peer Firmware Sharing feature. LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on page 1-15 for additional information. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for 802.1X authentication. IP addresses, subnets, and gateways identifications are automatically assigned if...
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... either SIP or Skinny Client Control Protocol (SCCP). TFTP requires a TFTP server in your network, which can configure the Cisco Unified IP Phone to access XML services. Cisco Unified IP Phone 7962G and 7942G Administration Guide for multimedia conferencing over the network. Session Initiation Protocol (SIP) SIP is a standard protocol for delivery of an end...
... either SIP or Skinny Client Control Protocol (SCCP). TFTP requires a TFTP server in your network, which can configure the Cisco Unified IP Phone to access XML services. Cisco Unified IP Phone 7962G and 7942G Administration Guide for multimedia conferencing over the network. Session Initiation Protocol (SIP) SIP is a standard protocol for delivery of an end...
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...Cisco Unified IP Phone includes features that the Cisco Unified IP Phone supports and for more information. Cisco Unified IP phones also provide a variety of the day, and other services and devices on the Cisco Unified IP Phone, page 4-1 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G...the "Setting Up Services" section on the Cisco Unified IP Phone 7962G and 7942G? Related Topics • Understanding Interactions with other features. As with Other Cisco Unified IP Telephony Products, page 2-1 • Understanding the Phone Startup Process, page 2-7 • Network Configuration...
...Cisco Unified IP Phone includes features that the Cisco Unified IP Phone supports and for more information. Cisco Unified IP phones also provide a variety of the day, and other services and devices on the Cisco Unified IP Phone, page 4-1 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G...the "Setting Up Services" section on the Cisco Unified IP Phone 7962G and 7942G? Related Topics • Understanding Interactions with other features. As with Other Cisco Unified IP Telephony Products, page 2-1 • Understanding the Phone Startup Process, page 2-7 • Network Configuration...
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... more information about a current call or firmware versions on the Cisco Unified IP Phone 7962G and 7942G? You can modify additional settings for the Cisco Unified IP Phone from the phone, see Chapter 4, "Configuring Settings on page 5-1 and the Cisco Unified Communications Manager documentation for Cisco Unified Communications Manager 7.0 1-8 OL-15483-01 In addition to providing documentation, it...
... more information about a current call or firmware versions on the Cisco Unified IP Phone 7962G and 7942G? You can modify additional settings for the Cisco Unified IP Phone from the phone, see Chapter 4, "Configuring Settings on page 5-1 and the Cisco Unified Communications Manager documentation for Cisco Unified Communications Manager 7.0 1-8 OL-15483-01 In addition to providing documentation, it...