Administration Guide
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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15498-01
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15498-01
Administration Guide
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...and can determine whether your equipment is not installed in the United States and certain other company. (0805R) Cisco Unified IP Phone 7960G/7940G Administration Guide for a Class A digital device, pursuant to comply with the specifications in a particular installation....To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing...
...and can determine whether your equipment is not installed in the United States and certain other company. (0805R) Cisco Unified IP Phone 7960G/7940G Administration Guide for a Class A digital device, pursuant to comply with the specifications in a particular installation....To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing...
Administration Guide
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... the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager 1-13 Installing Cisco Unified IP Phones 1-16 Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G 1-16 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified...
... the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager 1-13 Installing Cisco Unified IP Phones 1-16 Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G 1-16 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified...
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... 3-4 Disabling a Headset 3-4 Using External Devices with Your Cisco Unified IP Phone 3-4 Installing the Cisco Unified IP Phone 3-5 Attaching the Cisco Unified IP Phone Expansion Module 7914 3-7 Adjusting the Placement of the Cisco Unified IP Phone 3-8 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-8 Mounting the Phone to the Wall 3-8 Verifying the Phone Startup Process 3-9 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vi OL-15498-01
... 3-4 Disabling a Headset 3-4 Using External Devices with Your Cisco Unified IP Phone 3-4 Installing the Cisco Unified IP Phone 3-5 Attaching the Cisco Unified IP Phone Expansion Module 7914 3-7 Adjusting the Placement of the Cisco Unified IP Phone 3-8 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-8 Mounting the Phone to the Wall 3-8 Verifying the Phone Startup Process 3-9 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vi OL-15498-01
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..., and Security Information on the Cisco Unified IP Phone 6-1 Model Information Screen 6-2 Status Menu 6-2 Status Messages Screen 6-3 Network Statistics Screen 6-7 Firmware Versions Screen 6-8 Expansion Module Stats Screen 6-9 Call Statistics Screen 6-10 Security Configuration Menu 6-12 CTL File Menu 6-12 Trust List Menu 6-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vii
..., and Security Information on the Cisco Unified IP Phone 6-1 Model Information Screen 6-2 Status Menu 6-2 Status Messages Screen 6-3 Network Statistics Screen 6-7 Firmware Versions Screen 6-8 Expansion Module Stats Screen 6-9 Call Statistics Screen 6-10 Security Configuration Menu 6-12 CTL File Menu 6-12 Trust List Menu 6-14 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) vii
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...: Cisco Unified IP Phone Unable to Obtain IP Address 8-6 Cisco Unified IP Phone Resets Unexpectedly 8-6 Verifying Physical Connection 8-6 Identifying Intermittent Network Outages 8-7 Verifying DHCP Settings 8-7 Checking Static IP Address Settings 8-7 Verifying Voice VLAN Configuration 8-7 Verifying that the Phones Have Not Been Intentionally Reset 8-8 Eliminating DNS or Other Connectivity Errors 8-8 Troubleshooting Cisco Unified IP Phone Security 8-9 General Troubleshooting Tips 8-10 Cisco Unified IP Phone 7960G/7940G Administration...
...: Cisco Unified IP Phone Unable to Obtain IP Address 8-6 Cisco Unified IP Phone Resets Unexpectedly 8-6 Verifying Physical Connection 8-6 Identifying Intermittent Network Outages 8-7 Verifying DHCP Settings 8-7 Checking Static IP Address Settings 8-7 Verifying Voice VLAN Configuration 8-7 Verifying that the Phones Have Not Been Intentionally Reset 8-8 Eliminating DNS or Other Connectivity Errors 8-8 Troubleshooting Cisco Unified IP Phone Security 8-9 General Troubleshooting Tips 8-10 Cisco Unified IP Phone 7960G/7940G Administration...
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... Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Technical Specifications E-1 Physical and Operating Environment Specifications E-1 Cable Specifications...
... Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Technical Specifications E-1 Physical and Operating Environment Specifications E-1 Cable Specifications...
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... settings, verify status, and make global changes to the Cisco Unified IP Phone OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for end-users of the Cisco Unified IP Phone Describes how the IP Phone interacts with Cisco Unified Communications Manager. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, these tasks require familiarity with other key...
... settings, verify status, and make global changes to the Cisco Unified IP Phone OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for end-users of the Cisco Unified IP Phone Describes how the IP Phone interacts with Cisco Unified Communications Manager. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, these tasks require familiarity with other key...
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.../US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7960G/7940G Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager...
.../US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7960G/7940G Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager...
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.... Alternative keywords are in boldface. Do not use encryption. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is in brackets and...
.... Alternative keywords are in boldface. Do not use encryption. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is in brackets and...
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... the Control key while you press the D key. Preface Convention ^ < > Description The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0 (SCCP) xvi OL-15498-01 Nonprinting characters, such as passwords are in a situation that could cause bodily injury....and be familiar with standard practices for preventing accidents. In this situation, you work on any equipment, be careful. Cisco Unified IP Phone 7960G/7940G Administration Guide for example, the key combination ^D in the publication. Before you might do something that could result in...
... the Control key while you press the D key. Preface Convention ^ < > Description The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0 (SCCP) xvi OL-15498-01 Nonprinting characters, such as passwords are in a situation that could cause bodily injury....and be familiar with standard practices for preventing accidents. In this situation, you work on any equipment, be careful. Cisco Unified IP Phone 7960G/7940G Administration Guide for example, the key combination ^D in the publication. Before you might do something that could result in...
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... the Cisco Unified IP Phone The Cisco Unified IP Phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services. This manual describes the Cisco Unified IP Phone 7960G and the Cisco Unified IP Phone 7940G. Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7960G...
... the Cisco Unified IP Phone The Cisco Unified IP Phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services. This manual describes the Cisco Unified IP Phone 7960G and the Cisco Unified IP Phone 7940G. Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7960G...
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Shows phone features. Indicates the Cisco Unified IP Phone model. Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 Cisco Unified IP Phone 7960G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-2 Cisco Unified IP Phone 7940G 1 Handset light strip 2 Phone screen 3 Model type Indicates an incoming call or new voice message. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-2 OL-15498-01
Shows phone features. Indicates the Cisco Unified IP Phone model. Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 Cisco Unified IP Phone 7960G Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-2 Cisco Unified IP Phone 7940G 1 Handset light strip 2 Phone screen 3 Model type Indicates an incoming call or new voice message. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-2 OL-15498-01
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... the Directories menu. Toggles the Mute feature on or off . OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for example, a Privacy button) The Cisco Unified IP Phone 7960G has six programmable buttons and the 7940G has two. 5 Footstand adjustment Allows you to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed...
... the Directories menu. Toggles the Mute feature on or off . OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for example, a Privacy button) The Cisco Unified IP Phone 7960G has six programmable buttons and the 7940G has two. 5 Footstand adjustment Allows you to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed...
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... of transferring information and moving documents across the network. Cisco Unified IP Phones use SCCP for troubleshooting purposes. IP is the standard way of communications on each phone locally. Cisco Unified IP Phones use HTTP for the XML services and for call control. You can advertise its IP address. Cisco Unified IP Phone 7960G/7940G Administration Guide for voice communication. What Networking Protocols...
... of transferring information and moving documents across the network. Cisco Unified IP Phones use SCCP for troubleshooting purposes. IP is the standard way of communications on each phone locally. Cisco Unified IP Phones use HTTP for the XML services and for call control. You can advertise its IP address. Cisco Unified IP Phone 7960G/7940G Administration Guide for voice communication. What Networking Protocols...
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... Topics • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-6 • Network Configuration Menu, page 4-4 What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? The Cisco Unified IP Phones 7960G and 7940G function much like digital business phones, allowing you to Cisco Systems. Cisco Unified IP Phones use SCCP for securing and authenticating...
... Topics • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-6 • Network Configuration Menu, page 4-4 What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? The Cisco Unified IP Phones 7960G and 7940G function much like digital business phones, allowing you to Cisco Systems. Cisco Unified IP Phones use SCCP for securing and authenticating...
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..., Statistics, and Security Information on the Cisco Unified IP Phones 7960G and 7940G? You can modify additional settings for the Cisco Unified IP Phone from their IP phones. Chapter 1 An Overview of the Cisco Unified IP Phone Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as weather, stocks, quote of the IP network. Finally, because the Cisco Unified IP Phone is a network device, you can also...
..., Statistics, and Security Information on the Cisco Unified IP Phones 7960G and 7940G? You can modify additional settings for the Cisco Unified IP Phone from their IP phones. Chapter 1 An Overview of the Cisco Unified IP Phone Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as weather, stocks, quote of the IP network. Finally, because the Cisco Unified IP Phone is a network device, you can also...
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... how to access and customize those specific to provide, see Chapter 6, "Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone." OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified IP Phones Implementing security in this site, you can view access various user guides. For more information about security in the...
... how to access and customize those specific to provide, see Chapter 6, "Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone." OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified IP Phones Implementing security in this site, you can view access various user guides. For more information about security in the...
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... "Overview of Supported Security Features" section on page 1-9 See the "Security Restrictions" section on page 1-11 See the "CAPF Interaction when the Phone Resets" section on page 1-12 See the "Identifying Encrypted and Authenticated Phone Calls" section on page 8-13 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-8 OL-15498-01
... "Overview of Supported Security Features" section on page 1-9 See the "Security Restrictions" section on page 1-11 See the "CAPF Interaction when the Phone Resets" section on page 1-12 See the "Identifying Encrypted and Authenticated Phone Calls" section on page 8-13 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-8 OL-15498-01
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... did not occur after the file creation. Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is loaded on the phone. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone, and allows Cisco Unified Communications Manager to Flash memory on page 3-10 for Cisco Unified IP Phones Overview of Supported Security Features Table 1-3 provides an...
... did not occur after the file creation. Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is loaded on the phone. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone, and allows Cisco Unified Communications Manager to Flash memory on page 3-10 for Cisco Unified IP Phones Overview of Supported Security Features Table 1-3 provides an...