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... Resetting or Restoring the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
... Resetting or Restoring the Cisco Unified IP Phone 9-14 Performing a Basic Reset 9-14 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified...
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... Cisco Unified IP Phone" section on page 9-14 Resetting or restoring the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-14 802.1X Authentication for Cisco Unified IP Phones See these sections: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-34 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7965G...
... Cisco Unified IP Phone" section on page 9-14 Resetting or restoring the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-14 802.1X Authentication for Cisco Unified IP Phones See these sections: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-34 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7965G...
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... Features for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-3 Overview of Security Features (continued) Feature Description Secure SRST reference (SCCP pohones only) After you configure a SRST reference for security and then reset the dependent ... access to request certificates from customer-specified certificate authorities on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01 Note You can view ...
... Features for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-3 Overview of Security Features (continued) Feature Description Secure SRST reference (SCCP pohones only) After you configure a SRST reference for security and then reset the dependent ... access to request certificates from customer-specified certificate authorities on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01 Note You can view ...
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... and configured system-wide features in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for more information. A user can barge into an authenticated or nonsecure call as nonsecure. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of procedures for adding Cisco Unified IP Phones to the native VLAN. Enabled...
... and configured system-wide features in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for more information. A user can barge into an authenticated or nonsecure call as nonsecure. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of procedures for adding Cisco Unified IP Phones to the native VLAN. Enabled...
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... information about these topics: • Cisco switches that work with the Cisco Unified IP Phone 7965G and 7945G • The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-3 Related Documentation for Power Document Topics Cisco Unified IP Phone Power Injector PoE Solutions Cisco Catalyst Switches Integrated Service Routers Cisco IOS Software URL http://http://www...
... information about these topics: • Cisco switches that work with the Cisco Unified IP Phone 7965G and 7945G • The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-3 Related Documentation for Power Document Topics Cisco Unified IP Phone Power Injector PoE Solutions Cisco Catalyst Switches Integrated Service Routers Cisco IOS Software URL http://http://www...
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... configure it for encryption. For detailed information, refer to the "Configuring Encrypted Phone Configuration Files" chapter in Cisco Unified Communications Manager Administration, the phone configuration file will reset and attempt to the Cisco Unified Communications Manager Administration Guide. For signed files-SEP.cnf.xml.sgn - Cisco Unified IP Phone 7965G and 7945G Administration Guide for the first time If auto registration is...
... configure it for encryption. For detailed information, refer to the "Configuring Encrypted Phone Configuration Files" chapter in Cisco Unified Communications Manager Administration, the phone configuration file will reset and attempt to the Cisco Unified Communications Manager Administration Guide. For signed files-SEP.cnf.xml.sgn - Cisco Unified IP Phone 7965G and 7945G Administration Guide for the first time If auto registration is...
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... network parameters for SCCP by using BAT. For more information, Cisco Unified Communications Manager Administration Guide. In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Refer to Cisco Unified Communications Manager Bulk Administration Guide. Save the configuration updates and reset the phone. Power cycle the phone. 2-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for detailed information about using the...
... network parameters for SCCP by using BAT. For more information, Cisco Unified Communications Manager Administration Guide. In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Refer to Cisco Unified Communications Manager Bulk Administration Guide. Save the configuration updates and reset the phone. Power cycle the phone. 2-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for detailed information about using the...
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... Cisco Unified IP Phone Expansion Module 7914. Click Reset for Cisco Unified Communications Manager 6.1 3-9 Click the Save icon. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the changes to several different angles in the Module 1 field, choose 7914 14-Button Line Expansion Module. Click the IP Phone that provides optimum viewing of the Cisco Unified IP Phone The Cisco Unified IP Phone includes an adjustable footstand. Adjusting Cisco Unified IP Phone...
... Cisco Unified IP Phone Expansion Module 7914. Click Reset for Cisco Unified Communications Manager 6.1 3-9 Click the Save icon. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the changes to several different angles in the Module 1 field, choose 7914 14-Button Line Expansion Module. Click the IP Phone that provides optimum viewing of the Cisco Unified IP Phone The Cisco Unified IP Phone includes an adjustable footstand. Adjusting Cisco Unified IP Phone...
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... sequence as **#**, which will reset the phone. To lock options after unlocking them . This action either locks or unlocks the options, depending on the previous state. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt...unlock or lock options, press **#. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G Unlocking and Locking Options Configuration options that could affect the operation of a phone. You must unlock these guidelines: • Use the keys on ...
... sequence as **#**, which will reset the phone. To lock options after unlocking them . This action either locks or unlocks the options, depending on the previous state. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt...unlock or lock options, press **#. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G Unlocking and Locking Options Configuration options that could affect the operation of a phone. You must unlock these guidelines: • Use the keys on ...
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Alternate TFTP TFTP Server 2 Cisco Unified IP Phone 7965G and 7945G Administration Guide for changing them to the network. For a detailed explanation of each setting and instructions for Cisco Unified Communications Manager 6.1 4-4 OL-14641-01 Cisco DHCP Address Released Unified IP Phones enable DHCP by DHCP. Note... if necessary. You can also assign an alternative TFTP server to devices when you connect them , see the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-14. If you do not use DHCP in your network, you must TFTP Server 1 ...
Alternate TFTP TFTP Server 2 Cisco Unified IP Phone 7965G and 7945G Administration Guide for changing them to the network. For a detailed explanation of each setting and instructions for Cisco Unified Communications Manager 6.1 4-4 OL-14641-01 Cisco DHCP Address Released Unified IP Phones enable DHCP by DHCP. Note... if necessary. You can also assign an alternative TFTP server to devices when you connect them , see the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-14. If you do not use DHCP in your network, you must TFTP Server 1 ...
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... root phone in the hierarchy, and are reset simultaneously Peer Firmware Sharing may also aid in firmware upgrades in branch/remote office deployment scenarios over bandwidth-limited WAN links. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications...
... root phone in the hierarchy, and are reset simultaneously Peer Firmware Sharing may also aid in firmware upgrades in branch/remote office deployment scenarios over bandwidth-limited WAN links. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications...
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... File Menu" section on the phone, this field displays No. (If security is set for the phone, the CTL file installs automatically when the phone reboots or resets). Security Mode Displays the security mode...Cisco Unified Communications Manager or disabled (No) for Cisco Unified Communications Manager 6.1 4-31 Unified Communications Manager Security Guide. section on the phone (No). Table 4-18 Security Menu Settings Option Description To Change Web Access Enabled Indicates whether web access is your phone, refer to the CTL File screen. OL-14641-01 Cisco Unified IP Phone 7965G...
... File Menu" section on the phone, this field displays No. (If security is set for the phone, the CTL file installs automatically when the phone reboots or resets). Security Mode Displays the security mode...Cisco Unified Communications Manager or disabled (No) for Cisco Unified Communications Manager 6.1 4-31 Unified Communications Manager Security Guide. section on the phone (No). Table 4-18 Security Menu Settings Option Description To Change Web Access Enabled Indicates whether web access is your phone, refer to the CTL File screen. OL-14641-01 Cisco Unified IP Phone 7965G...
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... configured for the phone, the CTL file installs automatically when the phone reboots or resets. IP address of the certificate trust list (CTL) file that the CTL file is locked. • An unlocked padlock icon CTL file is installed in Cisco Unified Communications Manager Security Guide... about changing these steps: Procedure Step 1 Press **# to unlock options on the CTL File menu. 4-32 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01 Display only-Cannot configure. If a CTL file is installed for this server....
... configured for the phone, the CTL file installs automatically when the phone reboots or resets. IP address of the certificate trust list (CTL) file that the CTL file is locked. • An unlocked padlock icon CTL file is installed in Cisco Unified Communications Manager Security Guide... about changing these steps: Procedure Step 1 Press **# to unlock options on the CTL File menu. 4-32 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01 Display only-Cannot configure. If a CTL file is installed for this server....
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...-01 Realm-Indicates the user network domain, always set as Network Display only-Cannot configure. 4-34 Cisco Unified IP Phone 7965G and 7945G Administration Guide for use on the phone and on page 9-9 for assistance in recovering from a deleted shared secret. The password must be ... Settings on the Cisco Unified IP Phone 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication...
...-01 Realm-Indicates the user network domain, always set as Network Display only-Cannot configure. 4-34 Cisco Unified IP Phone 7965G and 7945G Administration Guide for use on the phone and on page 9-9 for assistance in recovering from a deleted shared secret. The password must be ... Settings on the Cisco Unified IP Phone 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication...
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... information about how to manage the MIC for Cisco Unified Communications Manager 6.1 7-2 OL-14641-01 Indicates whether a locally significant certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone. Cisco Unified IP Phone 7965G and 7945G Administration Guide for your phone, refer to Cisco Unified Communications Manager Security Guide. Model Information Screen Chapter...
... information about how to manage the MIC for Cisco Unified Communications Manager 6.1 7-2 OL-14641-01 Indicates whether a locally significant certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone. Cisco Unified IP Phone 7965G and 7945G Administration Guide for your phone, refer to Cisco Unified Communications Manager Security Guide. Model Information Screen Chapter...
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... message includes the name of a signed file. See the "Network Configuration Menu" section on page 4-5 section for Cisco Unified Communications Manager 6.1 7-6 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for details. In this file. The locale was not changed. tones.xml • Located in...valid. dictionary.xml - The phone has been configured to release The phone remains idle until it is corrupted. Check that failed. • The file is power cycled or you reset its IP address. glyphs.xml - Then add the phone back to validate the signature of...
... message includes the name of a signed file. See the "Network Configuration Menu" section on page 4-5 section for Cisco Unified Communications Manager 6.1 7-6 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for details. In this file. The locale was not changed. tones.xml • Located in...valid. dictionary.xml - The phone has been configured to release The phone remains idle until it is corrupted. Check that failed. • The file is power cycled or you reset its IP address. glyphs.xml - Then add the phone back to validate the signature of...
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... Full-Duplex means that appears in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 7-9 To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey. To display the Network Statistics screen, follow...
... Full-Duplex means that appears in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 7-9 To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey. To display the Network Statistics screen, follow...
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... troubleshooting problems with your Cisco Unified IP Phone 7965G and 7945G or with your phone. For additional troubleshooting information, refer to Go for More Troubleshooting Information, page 9-18 • Cleaning the Cisco Unified IP Phone, page 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-14 • Resetting or Restoring the Cisco Unified IP Phone, page 9-14 •...
... troubleshooting problems with your Cisco Unified IP Phone 7965G and 7945G or with your phone. For additional troubleshooting information, refer to Go for More Troubleshooting Information, page 9-18 • Cleaning the Cisco Unified IP Phone, page 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-14 • Resetting or Restoring the Cisco Unified IP Phone, page 9-14 •...
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..., see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after attempting these other potential problems: 1. If the phone still does not start up properly, power up properly, see the following sections for Cisco Unified Communications Manager 6.1 9-2 OL-14641-01 If after at the switch port). Cisco Unified IP Phone 7965G and 7945G Administration Guide for...
..., see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after attempting these other potential problems: 1. If the phone still does not start up properly, power up properly, see the following sections for Cisco Unified Communications Manager 6.1 9-2 OL-14641-01 If after at the switch port). Cisco Unified IP Phone 7965G and 7945G Administration Guide for...
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... be disabled. Symptom: Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager. Cisco Unified IP Phone Resets Unexpectedly If users report that the Phones Have Not Been Intentionally Reset, page 9-8 • Eliminating DNS or Other Connectivity Errors, page 9-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide...
... be disabled. Symptom: Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager. Cisco Unified IP Phone Resets Unexpectedly If users report that the Phones Have Not Been Intentionally Reset, page 9-8 • Eliminating DNS or Other Connectivity Errors, page 9-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide...