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... Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
... Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
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... from the phone Resetting or restoring the phone 802.1X Authentication for Cisco Unified Communications Manager 6.0 OL-11953-01 1-15 For more information, see the "Security Configuration Menu" section on a phone, choose Settings > Security Configuration and choose Settings > Device Configuration > Security Configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones Reference • See the "Troubleshooting Cisco Unified IP Phone Security...
... from the phone Resetting or restoring the phone 802.1X Authentication for Cisco Unified Communications Manager 6.0 OL-11953-01 1-15 For more information, see the "Security Configuration Menu" section on a phone, choose Settings > Security Configuration and choose Settings > Device Configuration > Security Configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones Reference • See the "Troubleshooting Cisco Unified IP Phone Security...
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... secure phone then uses a TLS connection to a phone's web page, which is used for device authentication. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information. Defines whether the phone is a permanent unique proof of identity for the phone, and allows Cisco Unified .... Uses SRTP to authenticate the phone. Lets you configure a SRST reference for security and then reset the dependent devices in transport. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features...
... secure phone then uses a TLS connection to a phone's web page, which is used for device authentication. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information. Defines whether the phone is a permanent unique proof of identity for the phone, and allows Cisco Unified .... Uses SRTP to authenticate the phone. Lets you configure a SRST reference for security and then reset the dependent devices in transport. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features...
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...even if the initiator phone does not support security. A user can continue to barge is configured for more information. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones - Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified Communications Manager 6.0 ...A user cannot barge into an encrypted call if the phone that the call , even if the phone that supports multi-domain authentication, you disable 802.1X authentication or perform a factory reset on page 4-37 for encryption, the barge initiator can...
...even if the initiator phone does not support security. A user can continue to barge is configured for more information. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones - Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified Communications Manager 6.0 ...A user cannot barge into an encrypted call if the phone that the call , even if the phone that supports multi-domain authentication, you disable 802.1X authentication or perform a factory reset on page 4-37 for encryption, the barge initiator can...
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... Ethernet Cisco Unified IP Phone 79161G-GE and 7941G-GE do not support Cisco inline PoE. • The Cisco Unified IP Phone 7961G-GE and 7941G-GE support IEEE 802.3af power on your switch supports your switch for Cisco Unified Communications Manager 6.0 OL-11953-01 2-7 Refer to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. The Cisco Unified IP Phone 79161G-GE...
... Ethernet Cisco Unified IP Phone 79161G-GE and 7941G-GE do not support Cisco inline PoE. • The Cisco Unified IP Phone 7961G-GE and 7941G-GE support IEEE 802.3af power on your switch supports your switch for Cisco Unified Communications Manager 6.0 OL-11953-01 2-7 Refer to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. The Cisco Unified IP Phone 79161G-GE...
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... http://www.cisco.com/en/US/products/sw/iosswrel/ products_ios_cisco_ios_software_category_home. html Understanding Phone Configuration Files Configuration files for a phone are digitally signed to ensure the authenticity of the files' source.) In addition, if the device security mode in Cisco Unified Communications Manager that the transport Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for connecting to Cisco Unified Communications...
... http://www.cisco.com/en/US/products/sw/iosswrel/ products_ios_cisco_ios_software_category_home. html Understanding Phone Configuration Files Configuration files for a phone are digitally signed to ensure the authenticity of the files' source.) In addition, if the device security mode in Cisco Unified Communications Manager that the transport Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for connecting to Cisco Unified Communications...
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... files-SEP.cnf.xml.sgn - For signed and encrypted files-SEP.cnf.xml.enc.sgn Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for encryption. Note If the device security mode in the configuration file is the MAC address... of a configuration file, you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will reset and attempt to register repeatedly. In this case, the phone...
... files-SEP.cnf.xml.sgn - For signed and encrypted files-SEP.cnf.xml.enc.sgn Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for encryption. Note If the device security mode in the configuration file is the MAC address... of a configuration file, you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will reset and attempt to register repeatedly. In this case, the phone...
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...Configuring Softkey Templates, page 5-28 3-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone Expansion Module 7914. The Find and List Phone page reappears showing a list of the page. Note Refer users to their Cisco Unified Communications Manager User Options web pages ... Load Information section of the page and click Update. Scroll to configure for Cisco Unified Communications Manager 6.0 OL-11953-01 Click the IP Phone that you to reset the phone for more phones that they can search for one expansion module, in the Module 2 field,...
...Configuring Softkey Templates, page 5-28 3-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone Expansion Module 7914. The Find and List Phone page reappears showing a list of the page. Note Refer users to their Cisco Unified Communications Manager User Options web pages ... Load Information section of the page and click Update. Scroll to configure for Cisco Unified Communications Manager 6.0 OL-11953-01 Click the IP Phone that you to reset the phone for more phones that they can search for one expansion module, in the Module 2 field,...
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...three times quickly for example, in an IP address), press the . (period) softkey or press * on the keypad to enter the next letter. • To enter a period (for "c." The phone will interpret this sequence as **#**, which will reset the phone. Caution Do not press **# to ...corresponding number key. This action either locks or unlocks the options, depending on the Cisco Unified IP Phone To unlock or lock options, press **#. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after unlocking them, wait at least 10 seconds ...
...three times quickly for example, in an IP address), press the . (period) softkey or press * on the keypad to enter the next letter. • To enter a period (for "c." The phone will interpret this sequence as **#**, which will reset the phone. Caution Do not press **# to ...corresponding number key. This action either locks or unlocks the options, depending on the Cisco Unified IP Phone To unlock or lock options, press **#. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after unlocking them, wait at least 10 seconds ...
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... menu and on the Device Configuration Menu that are also described in Table 4-1. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for display only or that you can configure from Cisco Unified Communications Manager. For more information, see the "Network Configuration Menu" section on...15. For a detailed explanation of each setting and instructions for changing them, see the "Resetting or Restoring the Cisco Unified IP Phone" section on page 4-7. Note The Cisco Unified IP Phone provides several methods you can use to discard any changes that you have made. These options ...
... menu and on the Device Configuration Menu that are also described in Table 4-1. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for display only or that you can configure from Cisco Unified Communications Manager. For more information, see the "Network Configuration Menu" section on...15. For a detailed explanation of each setting and instructions for changing them, see the "Resetting or Restoring the Cisco Unified IP Phone" section on page 4-7. Note The Cisco Unified IP Phone provides several methods you can use to discard any changes that you have made. These options ...
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... include: • Enabled • Disabled-default Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 4-41 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-14 Network Configuration Menu ...the need to manually control firmware upgrades Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration. • Reduces phone downtime during upgrades when large numbers of devices are reset simultaneously In most conditions, Peer Firmware Sharing ...
... include: • Enabled • Disabled-default Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 4-41 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-14 Network Configuration Menu ...the need to manually control firmware upgrades Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration. • Reduces phone downtime during upgrades when large numbers of devices are reset simultaneously In most conditions, Peer Firmware Sharing ...
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... > CTL File. the 802.1X authentication transaction. Screen" section on page 4-48. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the phone, the CTL file installs automatically when the phone reboots or resets. For more information, see "CTL File Screen" section on the phone, you to the Trust List menu. See the "802.1X Authentication and Status...
... > CTL File. the 802.1X authentication transaction. Screen" section on page 4-48. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the phone, the CTL file installs automatically when the phone reboots or resets. For more information, see "CTL File Screen" section on the phone, you to the Trust List menu. See the "802.1X Authentication and Status...
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...configured for this server. Also displays a certificate icon if a certificate is installed for the phone, the CTL file installs automatically when the phone reboots or resets. For information about changing these options, see the "Network Configuration Menu" section on the ... file, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. • A locked padlock icon in Cisco Unified Communications Manager Security Guide. 4-46 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for this option indicates that the CTL ...
...configured for this server. Also displays a certificate icon if a certificate is installed for the phone, the CTL file installs automatically when the phone reboots or resets. For information about changing these options, see the "Network Configuration Menu" section on the ... file, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. • A locked padlock icon in Cisco Unified Communications Manager Security Guide. 4-46 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for this option indicates that the CTL ...
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... unique MAC address displayed in which the phone uses CDP to Enabled or Disabled. 3. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for assistance in recovering from a deleted shared secret. Note If you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication to request...
... unique MAC address displayed in which the phone uses CDP to Enabled or Disabled. 3. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for assistance in recovering from a deleted shared secret. Note If you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication to request...
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...-11953-01 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the security features) is installed on the phone or is installed on the phone. Identifier of the phone. If no CTL file is not installed on the phone, this file, refer to manage the MIC for the phone, the CTL file installs automatically when the phone reboots or resets. Serial...
...-11953-01 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the security features) is installed on the phone or is installed on the phone. Identifier of the phone. If no CTL file is not installed on the phone, this file, refer to manage the MIC for the phone, the CTL file installs automatically when the phone reboots or resets. Serial...
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... in the phone configuration file. The phone could not load a configuration file. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Then add the phone back to release its IP address. The phone remains idle until it is correct. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued...
... in the phone configuration file. The phone could not load a configuration file. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Then add the phone back to release its IP address. The phone remains idle until it is correct. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued...
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...received by the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the phone. To display the Network Statistics screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Name of the phone load Make sure...reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to the phone device name Description Possible Explanation and Action The name of the configuration file. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone...
...received by the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the phone. To display the Network Statistics screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Name of the phone load Make sure...reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to the phone device name Description Possible Explanation and Action The name of the configuration file. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone...
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...on the Cisco Unified IP Phone Table 7-3 Network Statistics Message Information (continued) Item One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej...100-Mbps connection) Link state and connection of the Network port Phone is bound to the DHCP server, DHCP parameters are acceptable, and the phone has received a DHCPACK message. 7-14 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01
...on the Cisco Unified IP Phone Table 7-3 Network Statistics Message Information (continued) Item One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej...100-Mbps connection) Link state and connection of the Network port Phone is bound to the DHCP server, DHCP parameters are acceptable, and the phone has received a DHCPACK message. 7-14 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01
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It also explains how to Go for More Troubleshooting Information, page 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-18 • Resetting or Restoring the Cisco Unified IP Phone, page 9-18 • Using the Quality Report Tool, page 9-21 • Monitoring the Voice Quality of Calls, page 9-21 •...
It also explains how to Go for More Troubleshooting Information, page 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-18 • Resetting or Restoring the Cisco Unified IP Phone, page 9-18 • Using the Quality Report Tool, page 9-21 • Monitoring the Voice Quality of Calls, page 9-21 •...
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...• Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for additional assistance. If you are using in the office. 2. The phone cannot successfully start up the phone with a Cisco Unified Communications Manager... For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for Cisco Unified Communications Manager 6.0 OL-11953-01 9-3 These...
...• Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for additional assistance. If you are using in the office. 2. The phone cannot successfully start up the phone with a Cisco Unified Communications Manager... For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for Cisco Unified Communications Manager 6.0 OL-11953-01 9-3 These...