Administration Guide
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... Outages 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-8 Verifying Voice VLAN Configuration 9-8 Eliminating DNS or Other Connectivity Errors 9-8 Checking Power Connection 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 vi OL-11560-01 Rev...
... Outages 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-8 Verifying Voice VLAN Configuration 9-8 Eliminating DNS or Other Connectivity Errors 9-8 Checking Power Connection 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 vi OL-11560-01 Rev...
Administration Guide
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... the security configuration menus on the Conference Station." See Understanding Security Profiles, page 1-9 for Cisco Unified Communications Manager 6.0 1-8 OL-11560-01 Rev. B0 For information about Cisco Unified Communications Manager and conference station security, refer to web pages for the conference station. Related Topics • Understanding Security Profiles, page 1-9 • Device Configuration Menu, page 4-8 Cisco Unified IP Conference Station 7937G Administration Guide for more information, see...
... the security configuration menus on the Conference Station." See Understanding Security Profiles, page 1-9 for Cisco Unified Communications Manager 6.0 1-8 OL-11560-01 Rev. B0 For information about Cisco Unified Communications Manager and conference station security, refer to web pages for the conference station. Related Topics • Understanding Security Profiles, page 1-9 • Device Configuration Menu, page 4-8 Cisco Unified IP Conference Station 7937G Administration Guide for more information, see...
Administration Guide
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... Files Configuration files for connecting to full brightness when the conference station negotiates additional power. Understanding Conference Station Configuration Files Chapter 2 Preparing to Install the Conference Station on the conference station being powered. Cisco Unified IP Conference Station 7937 Administration Guide for Power Configurations (continued) Power Configuration Max. Full 1. Power Outage Your accessibility to reset or reconfigure equipment before using the Service or Emergency...
... Files Configuration files for connecting to full brightness when the conference station negotiates additional power. Understanding Conference Station Configuration Files Chapter 2 Preparing to Install the Conference Station on the conference station being powered. Cisco Unified IP Conference Station 7937 Administration Guide for Power Configurations (continued) Power Configuration Max. Full 1. Power Outage Your accessibility to reset or reconfigure equipment before using the Service or Emergency...
Administration Guide
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... for Cisco Unified Communications Manager 6.0 2-5 See the "Resolving Startup Problems" section on See the "Resolving Startup Problems" section the switch port. Understanding the Conference Station Startup Process When connecting to the VoIP network, the conference station goes through the Ethernet cable attached to the conference station. Configuring VLAN If the conference station is using DHCP to obtain an IP address, the conference station queries...
... for Cisco Unified Communications Manager 6.0 2-5 See the "Resolving Startup Problems" section on See the "Resolving Startup Problems" section the switch port. Understanding the Conference Station Startup Process When connecting to the VoIP network, the conference station goes through the Ethernet cable attached to the conference station. Configuring VLAN If the conference station is using DHCP to obtain an IP address, the conference station queries...
Administration Guide
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... unlocked padlock icon appears on the configuration menus. Make sure to display a particular letter. The conference station will interpret this sequence as **#**, which will reset the conference station. When options are locked by default to lock options. Related Topics • Displaying a Configuration ... and three times quickly for example, in an IP address), press the . (period) softkey or press * on the Conference Station Unlocking and Locking Options Configuration options that could affect the operation of a conference station. Caution Do not press **# to unlock options...
... unlocked padlock icon appears on the configuration menus. Make sure to display a particular letter. The conference station will interpret this sequence as **#**, which will reset the conference station. When options are locked by default to lock options. Related Topics • Displaying a Configuration ... and three times quickly for example, in an IP address), press the . (period) softkey or press * on the Conference Station Unlocking and Locking Options Configuration options that could affect the operation of a conference station. Caution Do not press **# to unlock options...
Administration Guide
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... 64 and 1522 bytes in this screen. Total number of packets transmitted by the conference station. Total number of buffer overruns. Cisco Unified IP Conference Station 7937G Administration Guide for the conference station. Note The Status menu also contains a Ping menu that have bad FCS errors....Call Statistics-Displays information about the conference station and its operation: • Network Statistics-Displays the Network Statistics screen, which shows Ethernet traffic statistics. Total number of packets received by no DMA descriptor. To reset the Rx Frames, Tx Frames...
... 64 and 1522 bytes in this screen. Total number of packets transmitted by the conference station. Total number of buffer overruns. Cisco Unified IP Conference Station 7937G Administration Guide for the conference station. Note The Status menu also contains a Ping menu that have bad FCS errors....Call Statistics-Displays information about the conference station and its operation: • Network Statistics-Displays the Network Statistics screen, which shows Ethernet traffic statistics. Total number of packets received by no DMA descriptor. To reset the Rx Frames, Tx Frames...
Administration Guide
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...; Using Ping, page 9-2 • Resolving Startup Problems, page 9-2 • Conference Station Resets Unexpectedly, page 9-7 • General Troubleshooting Tips, page 9-9 • Resetting or Restoring the Conference Station, page 9-11 • Using the Quality Report Tool, page 9-13 • Monitoring the Voice Quality of a conference station to clean and maintain your conference station. Cisco Unified IP Conference Station 7937G Administration Guide for More Troubleshooting Information, page 9-15 •...
...; Using Ping, page 9-2 • Resolving Startup Problems, page 9-2 • Conference Station Resets Unexpectedly, page 9-7 • General Troubleshooting Tips, page 9-9 • Resetting or Restoring the Conference Station, page 9-11 • Using the Quality Report Tool, page 9-13 • Monitoring the Voice Quality of a conference station to clean and maintain your conference station. Cisco Unified IP Conference Station 7937G Administration Guide for More Troubleshooting Information, page 9-15 •...
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... that will not start up directly to the Ethernet network and registered with Cisco Unified Communications Manager, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for additional assistance. If you are using in the office. 2. For instructions, see the "Performing a Factory Reset" section on the conference station does not display any characters after attempting these solutions, the LCD screen on...
... that will not start up directly to the Ethernet network and registered with Cisco Unified Communications Manager, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for additional assistance. If you are using in the office. 2. For instructions, see the "Performing a Factory Reset" section on the conference station does not display any characters after attempting these solutions, the LCD screen on...
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... . Cisco Unified IP Conference Station 7937G Administration Guide for more information. 2. Conference stations send messages with request type 150, the lease will be denied, forcing the conference station to Cisco Unified Communications Manager. B0 9-7 Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently. Also make sure that there are resetting during calls or while idle on page 4-5 for Cisco Unified Communications...
... . Cisco Unified IP Conference Station 7937G Administration Guide for more information. 2. Conference stations send messages with request type 150, the lease will be denied, forcing the conference station to Cisco Unified Communications Manager. B0 9-7 Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently. Also make sure that there are resetting during calls or while idle on page 4-5 for Cisco Unified Communications...
Administration Guide
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.... See the "Resetting or Restoring the Conference Station" section on modifying the above three settings. From Cisco Unified Communications Manager Administration, choose System > Server to locate the conference station, and then click the conference station name. Cisco Unified IP Conference Station 7937G Administration Guide for other connectivity errors: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Use the Erase softkey to reset conference station settings to the conference station. B0 Eliminating...
.... See the "Resetting or Restoring the Conference Station" section on modifying the above three settings. From Cisco Unified Communications Manager Administration, choose System > Server to locate the conference station, and then click the conference station name. Cisco Unified IP Conference Station 7937G Administration Guide for other connectivity errors: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Use the Erase softkey to reset conference station settings to the conference station. B0 Eliminating...
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... Screen" section on the voice VLAN may not come up . Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Conference Station Table 9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Explanation Poor voice quality when calling digital cell conference stations using G.729, calls between a Cisco Unified IP Conference Station 7937G and a digital cellular conference station will have poor voice quality. For more information, refer to make or answer a call...
... Screen" section on the voice VLAN may not come up . Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Conference Station Table 9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Explanation Poor voice quality when calling digital cell conference stations using G.729, calls between a Cisco Unified IP Conference Station 7937G and a digital cellular conference station will have poor voice quality. For more information, refer to make or answer a call...
Administration Guide
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...conference station options (see Erase.) Restarts the conference station. Performing a Factory Reset When you perform a factory reset of the conference station.) From the Security Configuration menu, unlock conference station options (see the "Unlocking and default values and restarts the conference station. To perform a factory reset...Erase softkey. (You may have made, but that does not accept user input. 9-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Then, press the Erase softkey. (You may have...
...conference station options (see Erase.) Restarts the conference station. Performing a Factory Reset When you perform a factory reset of the conference station.) From the Security Configuration menu, unlock conference station options (see the "Unlocking and default values and restarts the conference station. To perform a factory reset...Erase softkey. (You may have made, but that does not accept user input. 9-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Then, press the Erase softkey. (You may have...
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...Cisco Unified Communications Manager 2-7, 2-8, 2-9 resetting 9-11 security features for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Index Cisco Unified Communications Manager Administration adding telephony features using 5-1 adding users using 5-9 assigning button templates using 5-7 configuring conference station services using 5-5 configuring conference stations... user features 5-9 web page access 8-2 connecting to the network 3-5, 3-6 IN-2 Cisco Unified IP Conference Station 7937G Administration Guide for 1-7 to 1-8 settings access 4-1 startup process 2-5 to 2-6, 3-8 ...
...Cisco Unified Communications Manager 2-7, 2-8, 2-9 resetting 9-11 security features for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Index Cisco Unified Communications Manager Administration adding telephony features using 5-1 adding users using 5-9 assigning button templates using 5-7 configuring conference station services using 5-5 configuring conference stations... user features 5-9 web page access 8-2 connecting to the network 3-5, 3-6 IN-2 Cisco Unified IP Conference Station 7937G Administration Guide for 1-7 to 1-8 settings access 4-1 startup process 2-5 to 2-6, 3-8 ...
Administration Guide
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B0 Cisco Unified IP Conference Station 7937G Administration Guide for powering conference station 2-3 maximum required from a switch 2-3 using external source 2-2, 2-3, 3-5 to 4-8 displaying 4-2 editing values 4-3 locking options 4-3 options admin. VLAN ID 4-7 alternate TFTP 4-8 default router 1 4-6 DHCP enabled 4-5 DNS server 1-5 4-6 domain name 4-6 ethernet Configuration 4-8 IP address 4-5 MAC Address 4-8 operational VLAN ID 4-7 subnet mask 4-6 TFTP server 1 4-7 TFTP server 2 4-7 unlocking options 4-3 Network Configuration web...
B0 Cisco Unified IP Conference Station 7937G Administration Guide for powering conference station 2-3 maximum required from a switch 2-3 using external source 2-2, 2-3, 3-5 to 4-8 displaying 4-2 editing values 4-3 locking options 4-3 options admin. VLAN ID 4-7 alternate TFTP 4-8 default router 1 4-6 DHCP enabled 4-5 DNS server 1-5 4-6 domain name 4-6 ethernet Configuration 4-8 IP address 4-5 MAC Address 4-8 operational VLAN ID 4-7 subnet mask 4-6 TFTP server 1 4-7 TFTP server 2 4-7 unlocking options 4-3 Network Configuration web...
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... accessing TFTP server 2-6 configuring VLAN 2-5 contacting Cisco Unified Communications Manager 2-6 loading stored conference station image 2-5 obtaining IP address 2-5 obtaining power 2-5 requesting configuration file 2-6 understanding 2-5 verifying 3-8 IN-6 Cisco Unified IP Conference Station 7937G Administration Guide for services 4-12 layer 2 priority 4-12 QRT 9-13 Quality Report Tool. See RTP redial button 1-3 redial feature 5-5 reset, factory 9-12 resetting basic 9-11 conference station 9-11 continuously 9-6, 9-7 methods 9-11 RingList.xml...
... accessing TFTP server 2-6 configuring VLAN 2-5 contacting Cisco Unified Communications Manager 2-6 loading stored conference station image 2-5 obtaining IP address 2-5 obtaining power 2-5 requesting configuration file 2-6 understanding 2-5 verifying 3-8 IN-6 Cisco Unified IP Conference Station 7937G Administration Guide for services 4-12 layer 2 priority 4-12 QRT 9-13 Quality Report Tool. See RTP redial button 1-3 redial feature 5-5 reset, factory 9-12 resetting basic 9-11 conference station 9-11 continuously 9-6, 9-7 methods 9-11 RingList.xml...
User Guide
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...the external device cables away from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Refer to emergency service through the phone is restored. In these devices and their proximity to reset or reconfigure equipment before using the Service or Emergency Calling ...dialing will not function until power is dependent on the phone being powered. Finding Additional Information You can access the most current conference station documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index....
...the external device cables away from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Refer to emergency service through the phone is restored. In these devices and their proximity to reset or reconfigure equipment before using the Service or Emergency Calling ...dialing will not function until power is dependent on the phone being powered. Finding Additional Information You can access the most current conference station documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index....