Administration Guide
Page 1
Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15984-01
Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15984-01
Administration Guide
Page 2
... and receiver. • Connect the equipment into an outlet on , users are not intended to operate the product. Cisco Unified Wireless IP Phone 7925G Administration Guide for illustrative purposes only. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. If the equipment causes interference ... to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are shown for Cisco Unified Communications Manager 7.0(1) © 2008 Cisco Systems, Inc. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE...
... and receiver. • Connect the equipment into an outlet on , users are not intended to operate the product. Cisco Unified Wireless IP Phone 7925G Administration Guide for illustrative purposes only. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. If the equipment causes interference ... to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are shown for Cisco Unified Communications Manager 7.0(1) © 2008 Cisco Systems, Inc. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE...
Administration Guide
Page 3
... and Identifying Protected Calls 1-13 Security Restrictions 1-13 Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7925G 1-14 Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified Communications Manager 1-14 Installing the Cisco Unified Wireless IP Phone 7925G 1-15 Overview of the VoIP Wireless Network 2-1 Understanding the Wireless LAN 2-1 Understanding WLAN Standards and Technologies 2-3 802.11 Standards for WLAN Communications 2-3 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) iii
... and Identifying Protected Calls 1-13 Security Restrictions 1-13 Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7925G 1-14 Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified Communications Manager 1-14 Installing the Cisco Unified Wireless IP Phone 7925G 1-15 Overview of the VoIP Wireless Network 2-1 Understanding the Wireless LAN 2-1 Understanding WLAN Standards and Technologies 2-3 802.11 Standards for WLAN Communications 2-3 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) iii
Administration Guide
Page 4
... Utility 2-23 Using the Site Survey Utility 2-24 3 C H A P T E R Setting Up the Cisco Unified Wireless IP Phone 7925G 3-1 Before You Begin 3-1 Network Requirements 3-1 Methods for Adding Phones to Cisco Unified Communications Manager 3-2 Adding Phones with Auto-Registration 3-3 Adding Phones with Auto-Registration and TAPS 3-3 Adding Phones with BAT 3-4 Adding Phones with Cisco Unified Communications Manager Administration 3-4 Device Support 3-5 Safety Information 3-5 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) iv OL-15984-01
... Utility 2-23 Using the Site Survey Utility 2-24 3 C H A P T E R Setting Up the Cisco Unified Wireless IP Phone 7925G 3-1 Before You Begin 3-1 Network Requirements 3-1 Methods for Adding Phones to Cisco Unified Communications Manager 3-2 Adding Phones with Auto-Registration 3-3 Adding Phones with Auto-Registration and TAPS 3-3 Adding Phones with BAT 3-4 Adding Phones with Cisco Unified Communications Manager Administration 3-4 Device Support 3-5 Safety Information 3-5 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) iv OL-15984-01
Administration Guide
Page 5
... a Phone 4-5 Summary Information on the Home Web Page 4-7 Configuring Network Profiles 4-8 Network Profile Settings 4-8 Configuring Wireless Settings in a Network Profile 4-12 Configuring Wireless LAN Security 4-13 Configuring the Authentication Mode 4-14 Setting the Wireless Security Credentials 4-15 Configuring the Username and Password 4-15 Configuring the Pre-shared Key 4-15 Setting Wireless Encryption 4-16 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications...
... a Phone 4-5 Summary Information on the Home Web Page 4-7 Configuring Network Profiles 4-8 Network Profile Settings 4-8 Configuring Wireless Settings in a Network Profile 4-12 Configuring Wireless LAN Security 4-13 Configuring the Authentication Mode 4-14 Setting the Wireless Security Credentials 4-15 Configuring the Username and Password 4-15 Configuring the Pre-shared Key 4-15 Setting Wireless Encryption 4-16 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications...
Administration Guide
Page 6
... Web 4-38 5 C H A P T E R Configuring Settings on the Cisco Unified Wireless IP Phone 7925G 5-1 Accessing Network and Phone Settings 5-1 Configuring Network Profile Settings 5-2 Accessing a Network Profile 5-3 Changing the Profile Name 5-3 Guidelines for Editing Settings in the Network Profile 5-4 Changing Network Configuration Settings 5-4 Configuring DHCP Settings 5-6 Disabling DHCP 5-6 Configuring an Alternate TFTP Server 5-7 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) vi OL-15984-01
... Web 4-38 5 C H A P T E R Configuring Settings on the Cisco Unified Wireless IP Phone 7925G 5-1 Accessing Network and Phone Settings 5-1 Configuring Network Profile Settings 5-2 Accessing a Network Profile 5-3 Changing the Profile Name 5-3 Guidelines for Editing Settings in the Network Profile 5-4 Changing Network Configuration Settings 5-4 Configuring DHCP Settings 5-6 Disabling DHCP 5-6 Configuring an Alternate TFTP Server 5-7 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) vi OL-15984-01
Administration Guide
Page 7
..., and Users 7-1 Configuring Cisco Unified Wireless IP Phones in Cisco Unified Communications Manager 7-1 Telephony Features Available for the Phone 7-2 Specific Configuration Options for the Cisco Unified Wireless IP Phone 7925G 7-13 Configuring Softkey Templates 7-16 Softkey Templates for the Cisco Unified Wireless IP Phone 7925G 7-16 Changing Softkeys in a Template 7-16 Modifying Phone Button Templates 7-17 Setting Up Services 7-17 Configuring Corporate and Personal Directories 7-18 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) vii
..., and Users 7-1 Configuring Cisco Unified Wireless IP Phones in Cisco Unified Communications Manager 7-1 Telephony Features Available for the Phone 7-2 Specific Configuration Options for the Cisco Unified Wireless IP Phone 7925G 7-13 Configuring Softkey Templates 7-16 Softkey Templates for the Cisco Unified Wireless IP Phone 7925G 7-16 Changing Softkeys in a Template 7-16 Modifying Phone Button Templates 7-17 Setting Up Services 7-17 Configuring Corporate and Personal Directories 7-18 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) vii
Administration Guide
Page 8
... 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to Cisco Aironet Access Points 10-2 Verifying Access Point Settings 10-2 Symptom: No Registration to Cisco Unified Communications Manager 10-3 Registering the Phone with Cisco Unified Communications Manager 10-4 Checking Network Connectivity 10-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) viii OL...
... 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to Cisco Aironet Access Points 10-2 Verifying Access Point Settings 10-2 Symptom: No Registration to Cisco Unified Communications Manager 10-3 Registering the Phone with Cisco Unified Communications Manager 10-4 Checking Network Connectivity 10-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) viii OL...
Administration Guide
Page 9
... on the Unified IP Phone 10-18 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager...
... on the Unified IP Phone 10-18 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager...
Administration Guide
Page 10
... and Operating Environment Specifications C-1 Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G D-1 Configuring a Wireless Network D-1 Configuration Tip for Cisco Aironet Access Points D-2 Configuring QoS Policies D-3 Access Point Configuration Settings D-3 Controller Settings D-3 Switch Configuration D-4 Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified Communications Manager D-4 Installing the Cisco Unified Wireless IP Phone 7925G D-7 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) x OL-15984-01
... and Operating Environment Specifications C-1 Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G D-1 Configuring a Wireless Network D-1 Configuration Tip for Cisco Aironet Access Points D-2 Configuring QoS Policies D-3 Access Point Configuration Settings D-3 Controller Settings D-3 Switch Configuration D-4 Configuring the Cisco Unified Wireless IP Phone 7925G in Cisco Unified Communications Manager D-4 Installing the Cisco Unified Wireless IP Phone 7925G D-7 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) x OL-15984-01
Administration Guide
Page 11
... Submitting a Service Request, page xiii Overview Cisco Unified Wireless IP Phone 7925G Administration Guide provides the information you need to be used to properly set up the Cisco Unified Wireless IP Phone 7925G on your network. Because of the close interaction between the Cisco Unified Wireless IP Phone 7925G and Cisco Unified Communications Manager, these tasks require familiarity with Cisco Unified Communications Manager Release 4.1, 4.2, 4.3, 5.1, 6.0, 6.1, and 7.0(1). OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for end-users of the tasks...
... Submitting a Service Request, page xiii Overview Cisco Unified Wireless IP Phone 7925G Administration Guide provides the information you need to be used to properly set up the Cisco Unified Wireless IP Phone 7925G on your network. Because of the close interaction between the Cisco Unified Wireless IP Phone 7925G and Cisco Unified Communications Manager, these tasks require familiarity with Cisco Unified Communications Manager Release 4.1, 4.2, 4.3, 5.1, 6.0, 6.1, and 7.0(1). OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for end-users of the tasks...
Administration Guide
Page 12
... important information about their wireless IP phone Appendix B, "Supporting International Users" Provides information about setting up phones in non-English environments Appendix C, "Physical and Operating Environment Specifications" Provides technical specifications of the Cisco Unified Wireless IP Phone 7925G Appendix D, "Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G" Provides a detailed checklist for deploying the Cisco Unified Wireless IP Phone 7925G Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) xii...
... important information about their wireless IP phone Appendix B, "Supporting International Users" Provides information about setting up phones in non-English environments Appendix C, "Physical and Operating Environment Specifications" Provides technical specifications of the Cisco Unified Wireless IP Phone 7925G Appendix D, "Checklist for Deploying the Cisco Unified Wireless IP Phone 7925G" Provides a detailed checklist for deploying the Cisco Unified Wireless IP Phone 7925G Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) xii...
Administration Guide
Page 13
.../ps379/tsd_products_support_series_home.html • Cisco Unified Wireless IP Phone 7925G Phone Guide • Cisco Unified Wireless IP Phone 7925G Accessory Guide • Cisco Unified Wireless IP Phone 7925G Installation Guide • Cisco Unified Wireless IP Phone 7925G Datasheet • Regulatory Compliance and Safety Information for Cisco Unified Wireless IP Phone 7920 Series and Peripherals • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Cisco Unified Communications Manager publications are available...
.../ps379/tsd_products_support_series_home.html • Cisco Unified Wireless IP Phone 7925G Phone Guide • Cisco Unified Wireless IP Phone 7925G Accessory Guide • Cisco Unified Wireless IP Phone 7925G Installation Guide • Cisco Unified Wireless IP Phone 7925G Datasheet • Regulatory Compliance and Safety Information for Cisco Unified Wireless IP Phone 7920 Series and Peripherals • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Cisco Unified Communications Manager publications are available...
Administration Guide
Page 14
... covered in italics. Warning Means danger. You are in braces and separated by vertical bars. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0(1) xiv OL-15984-01 Document Conventions This document uses the following conventions: Convention boldface font italic font [ ] { x | ...html. Do not use quotation marks around the string or the string will include the quotation marks. Cisco Unified Wireless IP Phone 7925G Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you...
... covered in italics. Warning Means danger. You are in braces and separated by vertical bars. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0(1) xiv OL-15984-01 Document Conventions This document uses the following conventions: Convention boldface font italic font [ ] { x | ...html. Do not use quotation marks around the string or the string will include the quotation marks. Cisco Unified Wireless IP Phone 7925G Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you...
Administration Guide
Page 15
... configured and managed. The Cisco Unified Wireless IP Phone 7925G is a tactile identifier. It also has a centered "dot" or "nib" on the Cisco Unified Wireless IP Phone 7925G, page 1-6 • Understanding Security Features for Cisco Unified IP Phones, page 1-8 • Overview of anti-bacterial and alcohol-based wipes • Latex and lead free • Resistance against liquid splashes OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-1 In addition...
... configured and managed. The Cisco Unified Wireless IP Phone 7925G is a tactile identifier. It also has a centered "dot" or "nib" on the Cisco Unified Wireless IP Phone 7925G, page 1-6 • Understanding Security Features for Cisco Unified IP Phones, page 1-8 • Overview of anti-bacterial and alcohol-based wipes • Latex and lead free • Resistance against liquid splashes OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-1 In addition...
Administration Guide
Page 16
...co-existence greatly reduces and avoids radio interference between the Bluetooth and 802.11bg radio. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-2 OL-15984-01 Synchronous voice channels are provided by Class Maximum ...wireless headset according to instructions from your phone operates with your Cisco Unified Wireless IP Phone 7925G: • Redial-Recalls the last number dialed. • Reject incoming call-Uses the iDivert option to 1 meter For more information about WLAN configuration and Bluetooth, see VoIP...
...co-existence greatly reduces and avoids radio interference between the Bluetooth and 802.11bg radio. Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-2 OL-15984-01 Synchronous voice channels are provided by Class Maximum ...wireless headset according to instructions from your phone operates with your Cisco Unified Wireless IP Phone 7925G: • Redial-Recalls the last number dialed. • Reject incoming call-Uses the iDivert option to 1 meter For more information about WLAN configuration and Bluetooth, see VoIP...
Administration Guide
Page 17
... Cisco Unified Wireless IP Phone 7925G. OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for each headset used with more information on using handsfree features, see the documentation provided by using a shared key authentication/encryption method. Further, the Cisco Unified Wireless IP Phone 7925G only supports communication with headsets by the device manufacturer. Handsfree device manufacturers may differ in range. The Cisco Unified Wireless IP Phone 7925G can only be paired with the Cisco Unified Wireless IP Phone 7925G...
... Cisco Unified Wireless IP Phone 7925G. OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for each headset used with more information on using handsfree features, see the documentation provided by using a shared key authentication/encryption method. Further, the Cisco Unified Wireless IP Phone 7925G only supports communication with headsets by the device manufacturer. Handsfree device manufacturers may differ in range. The Cisco Unified Wireless IP Phone 7925G can only be paired with the Cisco Unified Wireless IP Phone 7925G...
Administration Guide
Page 18
... displays longer than when phone is using only the battery.) • Slow blinking green-Phone is within service coverage area. 2 Headset port Cover for Cisco Unified Communications Manager 7.0(1) 1-4 OL-15984-01 Sometimes displays button a softkey label. Bluetooth Technology Chapter 1 Overview of softkeys. Cisco Unified Wireless IP Phone 7925G Administration Guide for the headset port. Phone is registered with the wireless network and is using...
... displays longer than when phone is using only the battery.) • Slow blinking green-Phone is within service coverage area. 2 Headset port Cover for Cisco Unified Communications Manager 7.0(1) 1-4 OL-15984-01 Sometimes displays button a softkey label. Bluetooth Technology Chapter 1 Overview of softkeys. Cisco Unified Wireless IP Phone 7925G Administration Guide for the headset port. Phone is registered with the wireless network and is using...
Administration Guide
Page 19
... button (green) Allows you to select a menu item, a softkey, a call, or an action. 7 Power/End button (red) Turns the phone on or off, silences a ringing call, or ends a connected call. Press and hold key 1 to the main screen. 8 Pound (#) key ...or these special characters when you to answer a ringing call . Enters "1" when dialing a number. OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-5 Allows you to enter these special characters when you are entering text Allows you are entering text Note...
... button (green) Allows you to select a menu item, a softkey, a call, or an action. 7 Power/End button (red) Turns the phone on or off, silences a ringing call, or ends a connected call. Press and hold key 1 to the main screen. 8 Pound (#) key ...or these special characters when you to answer a ringing call . Enters "1" when dialing a number. OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 1-5 Allows you to enter these special characters when you are entering text Allows you are entering text Note...
Administration Guide
Page 20
...: • Feature Overview, page 1-7 • Telephony Features, page 1-7 • Understanding Security Profiles, page 1-12 • Network Settings Configuration, page 1-7 • Feature Information for Users, page 1-8 Cisco Unified Wireless IP Phone 7925G Administration Guide for the handset, headset, and speaker mode. 17 Application button Configurable button that is not a medical device and may use an unlicensed frequency band that...
...: • Feature Overview, page 1-7 • Telephony Features, page 1-7 • Understanding Security Profiles, page 1-12 • Network Settings Configuration, page 1-7 • Feature Information for Users, page 1-8 Cisco Unified Wireless IP Phone 7925G Administration Guide for the handset, headset, and speaker mode. 17 Application button Configurable button that is not a medical device and may use an unlicensed frequency band that...