Administration Guide
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Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Administration Guide
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...; Move the equipment to comply with the limits for Class A or Class B digital devices. However, there is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS...
...; Move the equipment to comply with the limits for Class A or Class B digital devices. However, there is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS...
Administration Guide
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... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
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... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
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... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
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... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
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... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
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... considered to be administration-level tasks and are not intended for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to understand, install, configure, and manage the Cisco IP Phone models 7902G, 7905G, and 7912G on the network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xi Audience Network engineers, system administrators, or...
... considered to be administration-level tasks and are not intended for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to understand, install, configure, and manage the Cisco IP Phone models 7902G, 7905G, and 7912G on the network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xi Audience Network engineers, system administrators, or...
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... network, configuring corporate directories, and setting up and running on a Voice-over-IP (VoIP) network. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Appendix B, "Technical Specifications" Provides technical specifications of the Cisco IP Phone. Cisco IP Phone Administration Guide for troubleshooting the Cisco IP Phones. Chapter 5, "Configuring Users, Features, and Services" Provides an overview of procedures...
... network, configuring corporate directories, and setting up and running on a Voice-over-IP (VoIP) network. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Appendix B, "Technical Specifications" Provides technical specifications of the Cisco IP Phone. Cisco IP Phone Administration Guide for troubleshooting the Cisco IP Phones. Chapter 5, "Configuring Users, Features, and Services" Provides an overview of procedures...
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... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
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...-ROM package, which ships with your comments to Cisco. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Nonregistered CCO users can order documentation through our online Subscription Services at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation Feedback If you complete the form, click...
...-ROM package, which ships with your comments to Cisco. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Nonregistered CCO users can order documentation through our online Subscription Services at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation Feedback If you complete the form, click...
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...San Jose, CA 95134-9883 We appreciate and value your comments. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv CCO's broad range of interactive, networked services that provides ...immediate, open access to Cisco information and resources at anytime, from anywhere in many documents contain a ...
...San Jose, CA 95134-9883 We appreciate and value your comments. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv CCO's broad range of interactive, networked services that provides ...immediate, open access to Cisco information and resources at anytime, from anywhere in many documents contain a ...
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...You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 and 1 stop bit. - To display the ...TAC web site that is under warranty or covered by e-mail, use www.cisco.com/techsupport. For other telephone numbers and TAC ...
...You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 and 1 stop bit. - To display the ...TAC web site that is under warranty or covered by e-mail, use www.cisco.com/techsupport. For other telephone numbers and TAC ...
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... publication that delivers the latest information about Internet business strategies for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii You can access Packet magazine at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html • Cisco Press publishes a wide range of networking publications. You can access iQ Magazine at this URL...
... publication that delivers the latest information about Internet business strategies for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii You can access Packet magazine at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html • Cisco Press publishes a wide range of networking publications. You can access iQ Magazine at this URL...
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... are grouped in boldface. Terminal sessions and information the system displays are grouped in screen font. The symbol ^ represents the key labeled Control-for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Optional alternative keywords are in brackets and separated by vertical bars. Arguments for which you press the D key. Alternative keywords...
... are grouped in boldface. Terminal sessions and information the system displays are grouped in screen font. The symbol ^ represents the key labeled Control-for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Optional alternative keywords are in brackets and separated by vertical bars. Arguments for which you press the D key. Alternative keywords...
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... the Cisco IP Phone The Cisco IP Phone provides functionality similar to work with a Cisco IP Phone. Caution If you plan to power your Cisco IP Phone. The Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression. This section covers the following topics: • Understanding the Cisco IP Phone 7902G, page 1-2 • Understanding the Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features are Supported on the Cisco IP Phone Models...
... the Cisco IP Phone The Cisco IP Phone provides functionality similar to work with a Cisco IP Phone. Caution If you plan to power your Cisco IP Phone. The Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression. This section covers the following topics: • Understanding the Cisco IP Phone 7902G, page 1-2 • Understanding the Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features are Supported on the Cisco IP Phone Models...
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... components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to expect from a basic telephone-such as call hold, call waiting, call forward, call transfer, redial, and conference calling. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 Understanding the Cisco IP Phone 7902G Chapter...
... components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to expect from a basic telephone-such as call hold, call waiting, call forward, call transfer, redial, and conference calling. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 Understanding the Cisco IP Phone 7902G Chapter...
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... label. 3 Feature buttons Enable you to engage the Redial, Transfer, Conference, Redial and Messages functions. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3
... label. 3 Feature buttons Enable you to engage the Redial, Transfer, Conference, Redial and Messages functions. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3
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... needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to fulfill requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-4 OL-6313-01 Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the Cisco IP Phone 6 Menu button Provides access to indicate a new voice message (depending on...
... needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to fulfill requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-4 OL-6313-01 Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the Cisco IP Phone 6 Menu button Provides access to indicate a new voice message (depending on...