Administration Guide
Page 1
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Administration Guide
Page 2
... for a Class B digital device in accordance with the specifications in a residential installation. The use the equipment may cause interference with FCC requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. could void the FCC approval and negate your equipment is an adaptation of a program developed by the...
... for a Class B digital device in accordance with the specifications in a residential installation. The use the equipment may cause interference with FCC requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. could void the FCC approval and negate your equipment is an adaptation of a program developed by the...
Administration Guide
Page 3
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
Administration Guide
Page 4
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
Administration Guide
Page 5
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
Administration Guide
Page 6
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
Administration Guide
Page 7
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
Administration Guide
Page 8
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
Administration Guide
Page 11
... this guide to learn the steps required to be administration-level tasks and are considered to properly set up the Cisco IP Phone on your network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to function in the network. Many of the tasks involve configuring network settings and affect...
... this guide to learn the steps required to be administration-level tasks and are considered to properly set up the Cisco IP Phone on your network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to function in the network. Many of the tasks involve configuring network settings and affect...
Administration Guide
Page 12
... procedures for Parameters, and Procedures" the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to the Cisco IP Phone. Chapter 5, "Configuring Users, Features, and Services" Provides an overview of the tasks required prior to installation. Because of the complexity of the Cisco IP Phone. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Appendix B, "Technical...
... procedures for Parameters, and Procedures" the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to the Cisco IP Phone. Chapter 5, "Configuring Users, Features, and Services" Provides an overview of the tasks required prior to installation. Because of the complexity of the Cisco IP Phone. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Appendix B, "Technical...
Administration Guide
Page 13
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
Administration Guide
Page 14
.... You can order the Documentation CD-ROM and other Cisco Product documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 After you are available in the...
.... You can order the Documentation CD-ROM and other Cisco Product documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 After you are available in the...
Administration Guide
Page 15
... and partners can use tool for your comments. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Valuable online skill assessment, training, and certification programs are also available. Cisco Connection Online Cisco continues to revolutionize how business is done on the status of...
... and partners can use tool for your comments. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Valuable online skill assessment, training, and certification programs are also available. Cisco Connection Online Cisco continues to revolutionize how business is done on the status of...
Administration Guide
Page 16
...bits; From Europe, call 408 526-8070 - Technical Assistance Center The Cisco Technical Assistance Center (TAC) is under warranty or covered by e-mail, use www.cisco.com/techsupport. no parity; Cisco IP Phone Administration Guide for requesting TAC support, use one of the following: Language...CCO to warranty or maintenance contract customers who need technical assistance with a Cisco product that includes links to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 and 1 stop bit. - To display the...
...bits; From Europe, call 408 526-8070 - Technical Assistance Center The Cisco Technical Assistance Center (TAC) is under warranty or covered by e-mail, use www.cisco.com/techsupport. no parity; Cisco IP Phone Administration Guide for requesting TAC support, use one of the following: Language...CCO to warranty or maintenance contract customers who need technical assistance with a Cisco product that includes links to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 and 1 stop bit. - To display the...
Administration Guide
Page 17
.../en/US/about/ac123/ac147/about_cisco_the_internet_ protocol_journal.html Cisco IP Phone Administration Guide for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. Cisco suggests these titles for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii You can access Packet magazine at this URL...
.../en/US/about/ac123/ac147/about_cisco_the_internet_ protocol_journal.html Cisco IP Phone Administration Guide for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. Cisco suggests these titles for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii You can access Packet magazine at this URL...
Administration Guide
Page 18
...angle brackets. The symbol ^ represents the key labeled Control-for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/le31/learning_recommended_training _list.html Document Conventions This ... D key. Elements in square brackets are in boldface screen font. Terminal sessions and information the system displays are optional. xviii Cisco IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter...
...angle brackets. The symbol ^ represents the key labeled Control-for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/le31/learning_recommended_training _list.html Document Conventions This ... D key. Elements in square brackets are in boldface screen font. Terminal sessions and information the system displays are optional. xviii Cisco IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter...
Administration Guide
Page 25
... Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 CH A P T E R 1 An Overview of the Cisco IP Phone The Cisco IP Phone provides functionality similar to that of receiving power through the Ethernet connection), use only a Cisco 48V volt power supply designed to work with the speakerphone on your Cisco IP Phone. Caution If you plan to a Cisco IP Phone might cause interference with a Cisco IP Phone. Cisco IP Phone Administration...
... Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 CH A P T E R 1 An Overview of the Cisco IP Phone The Cisco IP Phone provides functionality similar to that of receiving power through the Ethernet connection), use only a Cisco 48V volt power supply designed to work with the speakerphone on your Cisco IP Phone. Caution If you plan to a Cisco IP Phone might cause interference with a Cisco IP Phone. Cisco IP Phone Administration...
Administration Guide
Page 26
Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to place and receive telephone calls and it supports features that provides voice communication over an IP (Internet Protocol) network. This phone allows you...
Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to place and receive telephone calls and it supports features that provides voice communication over an IP (Internet Protocol) network. This phone allows you...
Administration Guide
Page 27
... the handset. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 You can also note your phone number. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone series type belongs. 2 Label and A paper label, protected by a plastic cover, is...
... the handset. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 You can also note your phone number. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone series type belongs. 2 Label and A paper label, protected by a plastic cover, is...
Administration Guide
Page 28
... voice messaging system). The light strip at the enterprise level, and for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to indicate a new voice message (depending on a traditional telephone. 8 Handset with Functions like...
... voice messaging system). The light strip at the enterprise level, and for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to indicate a new voice message (depending on a traditional telephone. 8 Handset with Functions like...