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Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Administration Guide
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...interference to one of its affiliates in the United States and certain other company. (0406R) Cisco IP Phone Administration Guide for FCC compliance of their respective owners. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ...stops. • Move the equipment to radio or television communications at your equipment is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ...
...interference to one of its affiliates in the United States and certain other company. (0406R) Cisco IP Phone Administration Guide for FCC compliance of their respective owners. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ...stops. • Move the equipment to radio or television communications at your equipment is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ...
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... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
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... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
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... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
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... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
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... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
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...not intended for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xi Many of the close interaction between the Cisco IP Phone and Cisco CallManager, these tasks require familiarity with Cisco CallManager. Cisco IP Phone Administration Guide for end-users of the phones. Because of... guide to learn the steps required to properly set up the Cisco IP Phone on your network. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to understand, install, configure, and manage...
...not intended for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xi Many of the close interaction between the Cisco IP Phone and Cisco CallManager, these tasks require familiarity with Cisco CallManager. Cisco IP Phone Administration Guide for end-users of the phones. Because of... guide to learn the steps required to properly set up the Cisco IP Phone on your network. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to understand, install, configure, and manage...
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...-over-IP (VoIP) network. Cisco IP Phone Administration Guide for troubleshooting the Cisco IP Phones. Organization This guide is organized as follows: Chapter Description Chapter 1, "An Overview of the Cisco IP Phone" Provides a conceptual overview and description of the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to properly and safely install and configure the Cisco IP Phone on the Describes how to configure network settings, Cisco IP Phone" verify...
...-over-IP (VoIP) network. Cisco IP Phone Administration Guide for troubleshooting the Cisco IP Phones. Organization This guide is organized as follows: Chapter Description Chapter 1, "An Overview of the Cisco IP Phone" Provides a conceptual overview and description of the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to properly and safely install and configure the Cisco IP Phone on the Describes how to configure network settings, Cisco IP Phone" verify...
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... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
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... can submit technical comments electronically. After you complete the form, click Submit to send it is available as a single unit or as an annual subscription. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Documentation Feedback If you can order the Documentation CD-ROM and other...
... can submit technical comments electronically. After you complete the form, click Submit to send it is available as a single unit or as an annual subscription. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Documentation Feedback If you can order the Documentation CD-ROM and other...
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... Tasman Drive San Jose, CA 95134-9883 We appreciate and value your comments to the following address: Cisco Systems, Inc. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv All customers can submit technical feedback on CCO to obtain additional personalized information...
... Tasman Drive San Jose, CA 95134-9883 We appreciate and value your comments to the following address: Cisco Systems, Inc. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv All customers can submit technical feedback on CCO to obtain additional personalized information...
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... You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 no parity; From North America, call 33 1... 64 46 40 82 You can be reached at 800 553-2447 or 408 526-7209. Technical Assistance Center The Cisco Technical Assistance Center (TAC)...
... You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 no parity; From North America, call 33 1... 64 46 40 82 You can be reached at 800 553-2447 or 408 526-7209. Technical Assistance Center The Cisco Technical Assistance Center (TAC)...
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... can access the Internet Protocol Journal at this URL: http://www.cisco.com/go /packet • iQ Magazine is a quarterly journal published by Cisco Systems, as well as ordering and customer support services. Cisco suggests these titles for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii Included are networking deployment and troubleshooting tips, configuration...
... can access the Internet Protocol Journal at this URL: http://www.cisco.com/go /packet • iQ Magazine is a quarterly journal published by Cisco Systems, as well as ordering and customer support services. Cisco suggests these titles for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii Included are networking deployment and troubleshooting tips, configuration...
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... Arguments for which you supply values are in italics. Information you press the D key. Note Means reader take note. xviii Cisco IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter is... the string or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Optional alternative keywords are in boldface screen font. Terminal sessions and information the system displays are ...
... Arguments for which you supply values are in italics. Information you press the D key. Note Means reader take note. xviii Cisco IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you must enter is... the string or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Optional alternative keywords are in boldface screen font. Terminal sessions and information the system displays are ...
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... the Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to power your Cisco IP Phone. The Cisco IP Phone...
... the Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to power your Cisco IP Phone. The Cisco IP Phone...
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... over an IP (Internet Protocol) network. The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you to expect from a basic telephone-such as call hold, call waiting, call forward, call transfer, redial, and conference calling. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313...
... over an IP (Internet Protocol) network. The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you to expect from a basic telephone-such as call hold, call waiting, call forward, call transfer, redial, and conference calling. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313...
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... Guide for the handset. You can also note your speed dial numbers on the line state. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone series type belongs. 2 Label and A paper label, protected by a plastic cover, is used to engage the Redial, Transfer, Conference, Redial...
... Guide for the handset. You can also note your speed dial numbers on the line state. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone series type belongs. 2 Label and A paper label, protected by a plastic cover, is used to engage the Redial, Transfer, Conference, Redial...
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... Functions like the keypad on your voice messaging system). Cisco IP Phone Administration Guide for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are shown in Figure 1-2. Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the handset blinks when...
... Functions like the keypad on your voice messaging system). Cisco IP Phone Administration Guide for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are shown in Figure 1-2. Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the handset blinks when...