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... Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP Phone Does Not Start Up 6-12 Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-13 Registering the Phone with Cisco CallManager 6-14 Checking Network Connectivity 6-14...
... Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP Phone Does Not Start Up 6-12 Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-13 Registering the Phone with Cisco CallManager 6-14 Checking Network Connectivity 6-14...
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... Firmware Upgrade Instructions for the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones...
... Firmware Upgrade Instructions for the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones...
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... on the Cisco IP Phone" and Chapter 6, "Troubleshooting the Cisco IP Phone." For more information about a current call or firmware versions on the phone itself. Make sure to Users Via a Web Site" section on the Cisco IP Phone Models 7902G/7905G/7912G? Chapter 1 An Overview of the Cisco IP Phone What Features are likely the primary source of information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313...
... on the Cisco IP Phone" and Chapter 6, "Troubleshooting the Cisco IP Phone." For more information about a current call or firmware versions on the phone itself. Make sure to Users Via a Web Site" section on the Cisco IP Phone Models 7902G/7905G/7912G? Chapter 1 An Overview of the Cisco IP Phone What Features are likely the primary source of information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313...
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... for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 2-5 Related Topics • Understanding the Phone Startup Process, page 2-4 • Modifying VLAN Settings, page 4-24 • Resolving Startup Problems, page 6-12 Obtaining an IP Address If the Cisco IP Phone is connected to the Cisco IP Phone, page 2-9 • Resolving Startup Problems, page 6-12 Loading the Stored Phone Image The Cisco IP Phone has non...
... for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 2-5 Related Topics • Understanding the Phone Startup Process, page 2-4 • Modifying VLAN Settings, page 4-24 • Resolving Startup Problems, page 6-12 Obtaining an IP Address If the Cisco IP Phone is connected to the Cisco IP Phone, page 2-9 • Resolving Startup Problems, page 6-12 Loading the Stored Phone Image The Cisco IP Phone has non...
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...: • Obtaining Status, Model, and Version Information, page 6-2 • Monitoring Cisco IP Phones Remotely, page 6-7 • Resetting the Cisco IP Phone, page 6-8 • Erasing the Local Configuration, page 6-8 • Updating the Firmware Version, page 6-10 • Checking the Light Indicators on page A-30. For more information, see the "Collecting Information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-1
...: • Obtaining Status, Model, and Version Information, page 6-2 • Monitoring Cisco IP Phones Remotely, page 6-7 • Resetting the Cisco IP Phone, page 6-8 • Erasing the Local Configuration, page 6-8 • Updating the Firmware Version, page 6-10 • Checking the Light Indicators on page A-30. For more information, see the "Collecting Information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-1
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... in the following format: SEPDefault.cnf.xml or SEPmacaddress Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-2 OL-6313-01 This section covers these topics: • Viewing Status Messages, page 6-2 • Displaying Network Statistics, page 6-3 • Verifying Model and Serial Number, page 6-5 • Verifying Firmware Version, page 6-6 Viewing Status Messages Use the status...
... in the following format: SEPDefault.cnf.xml or SEPmacaddress Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-2 OL-6313-01 This section covers these topics: • Viewing Status Messages, page 6-2 • Displaying Network Statistics, page 6-3 • Verifying Model and Serial Number, page 6-5 • Verifying Firmware Version, page 6-6 Viewing Status Messages Use the status...
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...is the IP address of receive errors at the phone. Press Enter. Cisco IP Phone 7902G Procedure Step 1 Step 2 Open the Phone Configuration web page. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-...phone http://IPaddress b. The Phone Configuration web page appears. Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Related Topics • Adding Phones Manually, page 2-14 • Configuring IP Settings, page 4-15 • Modifying DHCP Settings, page 4-9 • Verifying Firmware...
...is the IP address of receive errors at the phone. Press Enter. Cisco IP Phone 7902G Procedure Step 1 Step 2 Open the Phone Configuration web page. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-...phone http://IPaddress b. The Phone Configuration web page appears. Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Related Topics • Adding Phones Manually, page 2-14 • Configuring IP Settings, page 4-15 • Modifying DHCP Settings, page 4-9 • Verifying Firmware...
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...firmware running on the left, click Device Information. Use the Navigation button to select Settings. Press Enter. Open your phone http://IPaddress b. a. The Phone Configuration web page appears. Press the Select softkey. Chapter 6 Troubleshooting the Cisco IP Phone... Obtaining Status, Model, and Version Information Verifying Model and Serial Number You can verify the model and serial number of the phone. Cisco IP Phone 7902G Procedure Step 1 Step 2 Open the Phone Configuration web page. Cisco IP Phone Models 7905G/7912G Procedure Step...
...firmware running on the left, click Device Information. Use the Navigation button to select Settings. Press Enter. Open your phone http://IPaddress b. a. The Phone Configuration web page appears. Press the Select softkey. Chapter 6 Troubleshooting the Cisco IP Phone... Obtaining Status, Model, and Version Information Verifying Model and Serial Number You can verify the model and serial number of the phone. Cisco IP Phone 7902G Procedure Step 1 Step 2 Open the Phone Configuration web page. Cisco IP Phone Models 7905G/7912G Procedure Step...
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... the firmware version for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-6 OL-6313-01 In the pane on the left, click Device Information. Open your phone http://IPaddress b. Obtaining Status, Model, and Version Information Chapter 6 Troubleshooting the Cisco IP Phone • BootLoadID-Identifier of the factory-installed load running on the phone Cisco IP Phone Models 7905G/7912G Procedure Step 1 Press the Menu button. Cisco IP Phone...
... the firmware version for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-6 OL-6313-01 In the pane on the left, click Device Information. Open your phone http://IPaddress b. Obtaining Status, Model, and Version Information Chapter 6 Troubleshooting the Cisco IP Phone • BootLoadID-Identifier of the factory-installed load running on the phone Cisco IP Phone Models 7905G/7912G Procedure Step 1 Press the Menu button. Cisco IP Phone...
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Cisco IP Phone Administration Guide for a particular phone in Cisco CallManager by choosing Settings > Network Configuration > IP Address. Chapter 6 Troubleshooting the Cisco IP Phone Monitoring Cisco IP Phones Remotely Step 3 Step 4 Select Status, and then press the Select softkey. Select Firmware Versions, and then...ID • Version Monitoring Cisco IP Phones Remotely You can either • search for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-7 When you enter the IP address of the phone: http://IPaddress To confirm the IP address, you view and change...
Cisco IP Phone Administration Guide for a particular phone in Cisco CallManager by choosing Settings > Network Configuration > IP Address. Chapter 6 Troubleshooting the Cisco IP Phone Monitoring Cisco IP Phones Remotely Step 3 Step 4 Select Status, and then press the Select softkey. Select Firmware Versions, and then...ID • Version Monitoring Cisco IP Phones Remotely You can either • search for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-7 When you enter the IP address of the phone: http://IPaddress To confirm the IP address, you view and change...
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... in the Load Information field. Updating the Firmware Version Chapter 6 Troubleshooting the Cisco IP Phone Updating the Firmware Version You can update the firmware version using a profile file. Before You Begin Read the "Read Me" files included with LD Click Update. The Read Me file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 These files provide important...
... in the Load Information field. Updating the Firmware Version Chapter 6 Troubleshooting the Cisco IP Phone Updating the Firmware Version You can update the firmware version using a profile file. Before You Begin Read the "Read Me" files included with LD Click Update. The Read Me file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 These files provide important...
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... table for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-11 Cisco IP Phone Administration Guide for explanations about every two seconds. Related Topic • Verifying Firmware Version, page 6-6 Checking the Light Indicators on a Cisco IP Phone 7902G Refer to the Cisco CallManager Database" section on about the light indicators on a Cisco IP Phone 7902G. every two seconds. See the "Symptom: Cisco IP phone Hold button...
... table for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-11 Cisco IP Phone Administration Guide for explanations about every two seconds. Related Topic • Verifying Firmware Version, page 6-6 Checking the Light Indicators on a Cisco IP Phone 7902G Refer to the Cisco CallManager Database" section on about the light indicators on a Cisco IP Phone 7902G. every two seconds. See the "Symptom: Cisco IP phone Hold button...
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... described in the configuration is causing the phone to the Cisco IP Phone models 7905G/7912G. The phone Hold button flashes red and the The phone's firmware is steady red an IP Address" section on page 3-9. Resolving Startup Problems After installing a Cisco IP Phone into the network port, the LEDs should light up properly. 6-12 Cisco IP Phone Administration Guide for information on the normal...
... described in the configuration is causing the phone to the Cisco IP Phone models 7905G/7912G. The phone Hold button flashes red and the The phone's firmware is steady red an IP Address" section on page 3-9. Resolving Startup Problems After installing a Cisco IP Phone into the network port, the LEDs should light up properly. 6-12 Cisco IP Phone Administration Guide for information on the normal...
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... to force a firmware upgrade from Cisco CallManager on its own. Symptom: Cisco IP Phone Resetting Once a Cisco IP Phone has properly started up and registered with Cisco CallManager, you can be resetting during calls or while idle on their phones appear to be ...20 6-18 Cisco IP Phone Administration Guide for the problematic phone. For example, if you should not reset on to the phone. Typically, the cause of the configuration file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Resolving Startup Problems Chapter 6 Troubleshooting the Cisco IP Phone Step 6 ...
... to force a firmware upgrade from Cisco CallManager on its own. Symptom: Cisco IP Phone Resetting Once a Cisco IP Phone has properly started up and registered with Cisco CallManager, you can be resetting during calls or while idle on their phones appear to be ...20 6-18 Cisco IP Phone Administration Guide for the problematic phone. For example, if you should not reset on to the phone. Typically, the cause of the configuration file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Resolving Startup Problems Chapter 6 Troubleshooting the Cisco IP Phone Step 6 ...
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... information. The Cisco IP Phone model 7905G will try to download from the TFTP server the profile file gkxxxxxxxxxxxx. The Cisco IP Phone model 7912G will try to download. You can configure many parameters on the Cisco IP Phone models 7902G/7905G/7912G using a profile file stored on the Cisco IP Phone LCD Screen, page A-27 • Collecting Information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-2 OL...
... information. The Cisco IP Phone model 7905G will try to download from the TFTP server the profile file gkxxxxxxxxxxxx. The Cisco IP Phone model 7912G will try to download. You can configure many parameters on the Cisco IP Phone models 7902G/7905G/7912G using a profile file stored on the Cisco IP Phone LCD Screen, page A-27 • Collecting Information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-2 OL...
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... area of the Cisco IP Phone web page displays the following information about a phone: • MAC address-Unique Media Access Control (MAC) address of the phone • Host name-Unique host name assigned to the phone • Phone DN-Directory number assigned to the phone • App Load ID-Identifier of the firmware running on the phone • Boot Load...
... area of the Cisco IP Phone web page displays the following information about a phone: • MAC address-Unique Media Access Control (MAC) address of the phone • Host name-Unique host name assigned to the phone • Phone DN-Directory number assigned to the phone • App Load ID-Identifier of the firmware running on the phone • Boot Load...
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... Description Usage Password for accessing the phone's Change Configuration web pages or to 0, no password is 0x401 for the Cisco IP Phone 7902G, 0x501 for the Cisco IP Phone 7905G, or 0x601 for the Cisco IP Phone 7912G. After a password is set to unlock the phone's Network Configuration screen for editing. Specifying Firmware Upgrade Instructions for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 A-21
... Description Usage Password for accessing the phone's Change Configuration web pages or to 0, no password is 0x401 for the Cisco IP Phone 7902G, 0x501 for the Cisco IP Phone 7905G, or 0x601 for the Cisco IP Phone 7912G. After a password is set to unlock the phone's Network Configuration screen for editing. Specifying Firmware Upgrade Instructions for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 A-21
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..., 20, 21, 22, 23, 24, and 905. For this value, it is 30323A, and image_id would be different for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Enter 0 to use 0x followed by DHCP. • image_id is a unique 32-bit integer value. This value... must be 0x30323A.) • image_file_name is stored. Use these codes when you verify or change settings on which the firmware upgrade image is the file name of the firmware...
..., 20, 21, 22, 23, 24, and 905. For this value, it is 30323A, and image_id would be different for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Enter 0 to use 0x followed by DHCP. • image_id is a unique 32-bit integer value. This value... must be 0x30323A.) • image_file_name is stored. Use these codes when you verify or change settings on which the firmware upgrade image is the file name of the firmware...
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... wall 3-8 power sources 2-9 registering 2-12 registering with Cisco CallManager 2-12 resetting 6-8 supported networking protocols 1-7 technical specifications B-1 troubleshooting 6-1 Cisco IP Phone 7902G features 1-2 figure 1-2, 3-6 upgrading firmware A-21 Cisco IP Phone 7905G features 1-2, 1-4 figure 1-2, 1-4, 3-6 graphic on LCD screen A-27 upgrading firmware A-21 Cisco IP Phone 7912G features 1-4 figure 1-4, 3-7 graphic on LCD screen A-27 upgrading firmware A-21 IN-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
... wall 3-8 power sources 2-9 registering 2-12 registering with Cisco CallManager 2-12 resetting 6-8 supported networking protocols 1-7 technical specifications B-1 troubleshooting 6-1 Cisco IP Phone 7902G features 1-2 figure 1-2, 3-6 upgrading firmware A-21 Cisco IP Phone 7905G features 1-2, 1-4 figure 1-2, 1-4, 3-6 graphic on LCD screen A-27 upgrading firmware A-21 Cisco IP Phone 7912G features 1-4 figure 1-4, 3-7 graphic on LCD screen A-27 upgrading firmware A-21 IN-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
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... (DHCP), description 1-7 E Elapsed time A-10 erase configuration, procedure 6-8 example_uprofile.txt A-3, A-4 F features configuring on phone, overview 1-11 configuring with Cisco CallManager, overview 1-10 informing users about, overview 1-11 figure Cisco IP Phone 7902G 1-2 Cisco IP Phone 7902G cable connections 3-6 Cisco IP Phone 7905G 1-2, 1-4 Cisco IP Phone 7905G cable connections 3-6 Cisco IP Phone 7912G 1-4 Cisco IP Phone 7912G cable connections 3-7 firmware identifier A-8 updating 6-10 upgrading A-21 verifying version 6-6 forward, description 5-5 G group call pickup, description...
... (DHCP), description 1-7 E Elapsed time A-10 erase configuration, procedure 6-8 example_uprofile.txt A-3, A-4 F features configuring on phone, overview 1-11 configuring with Cisco CallManager, overview 1-10 informing users about, overview 1-11 figure Cisco IP Phone 7902G 1-2 Cisco IP Phone 7902G cable connections 3-6 Cisco IP Phone 7905G 1-2, 1-4 Cisco IP Phone 7905G cable connections 3-6 Cisco IP Phone 7912G 1-4 Cisco IP Phone 7912G cable connections 3-7 firmware identifier A-8 updating 6-10 upgrading A-21 verifying version 6-6 forward, description 5-5 G group call pickup, description...