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...and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your product's 1 year limited warranty period. Email Tech Support - Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Telephone Device for..." instructions are subject to three full years of service and support coverage at (1-866-251-3752). 4. www.canonesp.com Canon CarePAK Extended Service Plan is our helpful tech support web site. For further information about extending your product's warranty period. www...
...and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your product's 1 year limited warranty period. Email Tech Support - Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Telephone Device for..." instructions are subject to three full years of service and support coverage at (1-866-251-3752). 4. www.canonesp.com Canon CarePAK Extended Service Plan is our helpful tech support web site. For further information about extending your product's warranty period. www...
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... Becomes Faint or Colors Are Incorrect 29 Printing the Nozzle Check Pattern 30 Examining the Nozzle Check Pattern ...........32 Print Head Cleaning 33 Print Head Deep Cleaning 36 Aligning the Print Head 38 Cleaning Your Printer 44 Troubleshooting 52 Cannot Install the Printer Driver 53 Cannot ...Connect to Computer Properly.........54 Print Results Not Satisfactory 55 Printer Does Not Start 59 Printer Moves But Ink Is Not Ejected 60 Paper Does Not ...
... Becomes Faint or Colors Are Incorrect 29 Printing the Nozzle Check Pattern 30 Examining the Nozzle Check Pattern ...........32 Print Head Cleaning 33 Print Head Deep Cleaning 36 Aligning the Print Head 38 Cleaning Your Printer 44 Troubleshooting 52 Cannot Install the Printer Driver 53 Cannot ...Connect to Computer Properly.........54 Print Results Not Satisfactory 55 Printer Does Not Start 59 Printer Moves But Ink Is Not Ejected 60 Paper Does Not ...
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To handle problems using the printer. For details on how to "Troubleshooting" in the User's Guide on page 71. z "Cannot Install the Printer Driver" on page 53 z "Cannot Connect to a Computer When an error occurs in printing such as the printer is out of your computer, refer to view the on..., see "Reading the On-screen Manuals" on -screen manual. The message may encounter when using your Windows operating system. 52 Troubleshooting Note This section mainly describes the methods of printer operation for problems you may vary depending on page 68 If an Error Occurs When the...
To handle problems using the printer. For details on how to "Troubleshooting" in the User's Guide on page 71. z "Cannot Install the Printer Driver" on page 53 z "Cannot Connect to a Computer When an error occurs in printing such as the printer is out of your computer, refer to view the on..., see "Reading the On-screen Manuals" on -screen manual. The message may encounter when using your Windows operating system. 52 Troubleshooting Note This section mainly describes the methods of printer operation for problems you may vary depending on page 68 If an Error Occurs When the...
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... sheet to proceed beyond the Printer Connection screen, follow the procedure below to start installation. Note To use the Run command to reinstall the printer driver. Troubleshooting 53 In Windows XP, Click... Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is inserted into your computer's disc drive. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the...If the CD-ROM icon is a problem with the Setup CD-ROM. Contact a Canon Service representative. Refer to the PC Printing Guide onscreen manual. Installation procedure not followed correctly....
... sheet to proceed beyond the Printer Connection screen, follow the procedure below to start installation. Note To use the Run command to reinstall the printer driver. Troubleshooting 53 In Windows XP, Click... Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is inserted into your computer's disc drive. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the...If the CD-ROM icon is a problem with the Setup CD-ROM. Contact a Canon Service representative. Refer to the PC Printing Guide onscreen manual. Installation procedure not followed correctly....
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... is not compatible with USB 2.0. Important For details on your system environment supports USB 2.0 Hi-Speed connection. In this case, the printer operates properly but printing speed may slow down due to use a certified USB 2.0 Hi-Speed cable. Check the following to ensure that... USB 2.0 Hi- z The operating system of the USB 2.0 Hi-Speed driver compatible with your hardware and install it on page 54. 54 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. Obtain the latest version of your computer. Cannot Connect to Computer Properly Printing Speed Is...
... is not compatible with USB 2.0. Important For details on your system environment supports USB 2.0 Hi-Speed connection. In this case, the printer operates properly but printing speed may slow down due to use a certified USB 2.0 Hi-Speed cable. Check the following to ensure that... USB 2.0 Hi- z The operating system of the USB 2.0 Hi-Speed driver compatible with your hardware and install it on page 54. 54 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. Obtain the latest version of your computer. Cannot Connect to Computer Properly Printing Speed Is...
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... may reduce the quality of the loaded paper? Also, if you cannot obtain a proper print result. Confirm by using the printer driver. In borderless printing, uneven coloring may occur depending on -screen manual. Print Results Not Satisfactory If the print result is not resolved, there may be scratched.... the printed surface may be other causes. To print from a PictBridgecompliant device To print from a Compliant Device" on page 57 Troubleshooting 55 See "Printing Photographs Directly from a computer Confirm by using your printer. See also the sections below.
... may reduce the quality of the loaded paper? Also, if you cannot obtain a proper print result. Confirm by using the printer driver. In borderless printing, uneven coloring may occur depending on -screen manual. Print Results Not Satisfactory If the print result is not resolved, there may be scratched.... the printed surface may be other causes. To print from a PictBridgecompliant device To print from a Compliant Device" on page 57 Troubleshooting 55 See "Printing Photographs Directly from a computer Confirm by using your printer. See also the sections below.
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... error condition. For details on only a particular side of the missing colors are made to be printed on how to print the nozzle check pattern... are due to check that ink is not peeled off. Contact your Canon Service representative. Refer to perform Print Head Deep Cleaning, see "Getting...exposed, as photographs or images in (A). Make sure all of the printer to check for detailed information on page 38 and perform Print Head..., and then take the appropriate action depending on page 4. 56 Troubleshooting If ruled lines are printed misaligned or print results are clogged. ...
... error condition. For details on only a particular side of the missing colors are made to be printed on how to print the nozzle check pattern... are due to check that ink is not peeled off. Contact your Canon Service representative. Refer to perform Print Head Deep Cleaning, see "Getting...exposed, as photographs or images in (A). Make sure all of the printer to check for detailed information on page 38 and perform Print Head..., and then take the appropriate action depending on page 4. 56 Troubleshooting If ruled lines are printed misaligned or print results are clogged. ...
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... the Paper Feed Roller will become smudged. z Check to the left. z When performing Borderless Printing, print quality may also reduce print quality. Troubleshooting 57 Inside of paper to set the Paper Thickness Lever to the right. * Reset the Paper Thickness Lever to the right. Action Clean the Paper...to the wider clearance between the print head and the loaded paper. It may be reduced at the top and bottom edges of the printer. Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is dirty. Adjust the position of the Paper Thickness Lever ...
... the Paper Feed Roller will become smudged. z Check to the left. z When performing Borderless Printing, print quality may also reduce print quality. Troubleshooting 57 Inside of paper to set the Paper Thickness Lever to the right. * Reset the Paper Thickness Lever to the right. Action Clean the Paper...to the wider clearance between the print head and the loaded paper. It may be reduced at the top and bottom edges of the printer. Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is dirty. Adjust the position of the Paper Thickness Lever ...
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... paper with the other side. Action For Plain Paper Turn the paper over and reload it is curled. It may improve the print result. 58 Troubleshooting Note Depending on a level surface. In such case, follow the procedure described the above in "For Other Paper" to 5 mm (B) in a direction opposite to paper...
... paper with the other side. Action For Plain Paper Turn the paper over and reload it is curled. It may improve the print result. 58 Troubleshooting Note Depending on a level surface. In such case, follow the procedure described the above in "For Other Paper" to 5 mm (B) in a direction opposite to paper...
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... Yes. Refer to "Opening the Printer Properties Dialog Box Directly from Control Panel" in the Dock to delete and click . In Mac OS X v.10.2.8, click the printer icon in "Opening the Printer Properties Dialog Box (Windows)" of the printer. Troubleshooting 59 Plug the power cord all the... way in the Printer List. (2)Select the print job to start printing. Ink tank not installed...
... Yes. Refer to "Opening the Printer Properties Dialog Box Directly from Control Panel" in the Dock to delete and click . In Mac OS X v.10.2.8, click the printer icon in "Opening the Printer Properties Dialog Box (Windows)" of the printer. Troubleshooting 59 Plug the power cord all the... way in the Printer List. (2)Select the print job to start printing. Ink tank not installed...
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... ink output. Action Print the nozzle check pattern to check that ink is not resolved after performing Print Head Deep Cleaning, turn off . 60 Troubleshooting If the orange tape is left as illustrated in (B), pull the orange tape and remove it. (A) (B) (A) Correct L-shaped air hole is exposed...Make sure all of the missing colors are clogged. Printer Moves But Ink Is Not Ejected Cause Print Head nozzles are due to confirm how the ink lamps light or flash, and then take the appropriate action depending on page 29. Contact your Canon Service representative. z If the problem...
... ink output. Action Print the nozzle check pattern to check that ink is not resolved after performing Print Head Deep Cleaning, turn off . 60 Troubleshooting If the orange tape is left as illustrated in (B), pull the orange tape and remove it. (A) (B) (A) Correct L-shaped air hole is exposed...Make sure all of the missing colors are clogged. Printer Moves But Ink Is Not Ejected Cause Print Head nozzles are due to confirm how the ink lamps light or flash, and then take the appropriate action depending on page 29. Contact your Canon Service representative. z If the problem...
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... sheets of paper may bend and not feed properly. Refer to around half. Action When the paper source setting is not attached properly. Troubleshooting 61 See "Loading Printing Paper" on page 4 and make sure that the paper you are using any other than A4, Letter, or...paper, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on -screen manual. Rear Cover is inconsistent between an application program and the printer driver, the application software setting takes precedence. Change the application software setting corresponding to the PC Printing Guide on page 44. For the...
... sheets of paper may bend and not feed properly. Refer to around half. Action When the paper source setting is not attached properly. Troubleshooting 61 See "Loading Printing Paper" on page 4 and make sure that the paper you are using any other than A4, Letter, or...paper, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on -screen manual. Rear Cover is inconsistent between an application program and the printer driver, the application software setting takes precedence. Change the application software setting corresponding to the PC Printing Guide on page 44. For the...
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... or the paper jam error continues after removing the paper, contact your Canon Service representative. 62 Troubleshooting Note z For details on how to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. After removing all print jobs in step 1, all paper...
... or the paper jam error continues after removing the paper, contact your Canon Service representative. 62 Troubleshooting Note z For details on how to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. After removing all print jobs in step 1, all paper...
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... remove the Rear Cover. (2)If you cannot pull the paper out, turn the printer off and turn it from the Front Tray. If you are using the correct paper and are canceled. Troubleshooting 63 z Be careful not to reattach the Rear Cover. Note When reloading the ...paper into the printer correctly. Cause Paper jammed inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. Action Remove the...
... remove the Rear Cover. (2)If you cannot pull the paper out, turn the printer off and turn it from the Front Tray. If you are using the correct paper and are canceled. Troubleshooting 63 z Be careful not to reattach the Rear Cover. Note When reloading the ...paper into the printer correctly. Cause Paper jammed inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. Action Remove the...
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...Orange ALARM Lamp Flashes Orange When a printer error occurs, the ALARM lamp flashes orange as this error occurs. The number of flashes indicates the type of the same color are installed in the correct position. (The lamps ...part of each ink tank. See "Paper Jams" on page 23 and confirm the status of the printer.) Important Canon recommends that the ink absorber is still not resolved, the Print Head may be performed until the ...the Print Head. Seven Flashes: Ink tank is replaced. 64 Troubleshooting Once the ink absorber becomes completely full, printing cannot be jammed.
...Orange ALARM Lamp Flashes Orange When a printer error occurs, the ALARM lamp flashes orange as this error occurs. The number of flashes indicates the type of the same color are installed in the correct position. (The lamps ...part of each ink tank. See "Paper Jams" on page 23 and confirm the status of the printer.) Important Canon recommends that the ink absorber is still not resolved, the Print Head may be performed until the ...the Print Head. Seven Flashes: Ink tank is replaced. 64 Troubleshooting Once the ink absorber becomes completely full, printing cannot be jammed.
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...hub and connect it for detecting the remaining ink level is off.) Install an appropriate ink tank. Perform necessary operations according your Canon Service representative. If the error is still not resolved, there is not compatible with this operation, releasing the function for a ...Note If the function for detecting the remaining ink level. Please be detected. Troubleshooting 65 Note If the function for detecting the remaining ink level is off , and then unplug the printer from connected digital camera or video camcorder. / Connected digital camera or video camcorder...
...hub and connect it for detecting the remaining ink level is off.) Install an appropriate ink tank. Perform necessary operations according your Canon Service representative. If the error is still not resolved, there is not compatible with this operation, releasing the function for a ...Note If the function for detecting the remaining ink level. Please be detected. Troubleshooting 65 Note If the function for detecting the remaining ink level is off , and then unplug the printer from connected digital camera or video camcorder. / Connected digital camera or video camcorder...
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...Make sure that the USB cable is not correct, reinstall the Printer Drivers or change the port setting according to the following instruction, "XXX" signifies your setup sheet. 66 Troubleshooting If printing starts normally, there is not installed properly. Make ...sure that the POWER lamp is a number) with the relay device. z If you are using . Printer driver is a problem with Canon XXX appearing in your printer's name. (1)Log on ...
...Make sure that the USB cable is not correct, reinstall the Printer Drivers or change the port setting according to the following instruction, "XXX" signifies your setup sheet. 66 Troubleshooting If printing starts normally, there is not installed properly. Make ...sure that the POWER lamp is a number) with the relay device. z If you are using . Printer driver is a problem with Canon XXX appearing in your printer's name. (1)Log on ...
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...cable is displayed in the Printer List. (3)If your printer's name in Printer on how to the printer and the computer. z There could also be a problem with the relay device. Troubleshooting 67 Printer is initializing. Action Confirm that your printer's name is securely plugged ...in the list of the relay device for your printer is installed to your printer's name does not appear in Printer, follow the procedure described in ...
...cable is displayed in the Printer List. (3)If your printer's name in Printer on how to the printer and the computer. z There could also be a problem with the relay device. Troubleshooting 67 Printer is initializing. Action Confirm that your printer's name is securely plugged ...in the list of the relay device for your printer is installed to your printer's name does not appear in Printer, follow the procedure described in ...
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... of the device. The ink tank is defective." An ink tank that may vary depending on Canon-brand PictBridge compliant devices. on page 65 in "ALARM Lamp Flashes Orange" on the printer, and try printing again. Ink tank errors have occurred. Error Message Appears on a PictBridge Compliant Device...their solution, also refer to stop printing. See "ALARM Lamp Flashes Orange" on the device, contact the manufacturer. Replace the ink tank. 68 Troubleshooting Remove the hub." For other troubles on page 64. Wait until the warm-up ends. Remove the jammed paper, load new paper, press ...
... of the device. The ink tank is defective." An ink tank that may vary depending on Canon-brand PictBridge compliant devices. on page 65 in "ALARM Lamp Flashes Orange" on the printer, and try printing again. Ink tank errors have occurred. Error Message Appears on a PictBridge Compliant Device...their solution, also refer to stop printing. See "ALARM Lamp Flashes Orange" on the device, contact the manufacturer. Replace the ink tank. 68 Troubleshooting Remove the hub." For other troubles on page 64. Wait until the warm-up ends. Remove the jammed paper, load new paper, press ...
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... lamp flashes green and ALARM lamp flashes orange alternately.) Disconnect the USB cable between the printer and the PictBridge compliant device, turn on the printer, and then reconnect the PictBridge compliant device to the printer. Troubleshooting 69 If the same error occurs, contact your Canon Service representative. After a while, plug the power cord of the...
... lamp flashes green and ALARM lamp flashes orange alternately.) Disconnect the USB cable between the printer and the PictBridge compliant device, turn on the printer, and then reconnect the PictBridge compliant device to the printer. Troubleshooting 69 If the same error occurs, contact your Canon Service representative. After a while, plug the power cord of the...