Users Manual - English
Page 4
..., which are available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com In Canada: 1-877-BROTHER (voice) Description Toner Cartridge Drum Unit Telephone Line Cord IEEE-1284 Bi-directional Cable Power Protector for A/C Power, Phone Line Surges and Voltage Spikes (2 outlets) Power Protector for A/C Power...
..., which are available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com In Canada: 1-877-BROTHER (voice) Description Toner Cartridge Drum Unit Telephone Line Cord IEEE-1284 Bi-directional Cable Power Protector for A/C Power, Phone Line Surges and Voltage Spikes (2 outlets) Power Protector for A/C Power...
Users Manual - English
Page 6
...to either our Customer Service Hotline at no charge to you for parts or labor. You are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, therma PLUS paper and thermal paper. • Except as to whether to repair or ...this Product; (2) Damage caused by improper installation, improper or abnormal use refurbished parts iv MFC LIMITED WARRANTY (USA) For the name of consumable, whichever comes first. Supply Brother or the Brother Authorized Service Center with this Product without authorization from the original purchase date or the ...
...to either our Customer Service Hotline at no charge to you for parts or labor. You are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, therma PLUS paper and thermal paper. • Except as to whether to repair or ...this Product; (2) Damage caused by improper installation, improper or abnormal use refurbished parts iv MFC LIMITED WARRANTY (USA) For the name of consumable, whichever comes first. Supply Brother or the Brother Authorized Service Center with this Product without authorization from the original purchase date or the ...
Users Manual - English
Page 8
...during shipping will cause severe damage to the MFC/Facsimile and will repair this MFC/Facsimile machine free of charge if defective in excess of such damages. Internet support: support@brother.ca or browse Brother's Web Site: www.brother.com Brother International Corporation (Canada) Ltd. 1 Rue H...liability, such limitation may not apply to you may also have other than a Brother Authorized Service Representative, or from packing without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any...
...during shipping will cause severe damage to the MFC/Facsimile and will repair this MFC/Facsimile machine free of charge if defective in excess of such damages. Internet support: support@brother.ca or browse Brother's Web Site: www.brother.com Brother International Corporation (Canada) Ltd. 1 Rue H...liability, such limitation may not apply to you may also have other than a Brother Authorized Service Representative, or from packing without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any...
Users Manual - English
Page 25
... Industry Canada Compliance Statement (Canada only 21-4 International ENERGY STAR® Compliance Statement 21-4 Laser ...Communications Commission (FCC) Declaration of Conformity (USA only 21-3 Important 21-4 Important - Using the Brother Network PC-FAX software........... 20-5 Quick Tips 20-5 Sending a Network PC-FAX from your Macintosh...MFC-8820D and MFC-8820DN 22-11 If you are having difficulty with your MFC 22-13 Improving the print quality 22-18 Packing and shipping the MFC 22-22 Routine maintenance 22-25 Cleaning the scanner 22-25 Cleaning the printer 22-26 Cleaning the drum...
... Industry Canada Compliance Statement (Canada only 21-4 International ENERGY STAR® Compliance Statement 21-4 Laser ...Communications Commission (FCC) Declaration of Conformity (USA only 21-3 Important 21-4 Important - Using the Brother Network PC-FAX software........... 20-5 Quick Tips 20-5 Sending a Network PC-FAX from your Macintosh...MFC-8820D and MFC-8820DN 22-11 If you are having difficulty with your MFC 22-13 Improving the print quality 22-18 Packing and shipping the MFC 22-22 Routine maintenance 22-25 Cleaning the scanner 22-25 Cleaning the printer 22-26 Cleaning the drum...
Users Manual - English
Page 26
How to replace the toner cartridge 22-29 Replacing the drum unit 22-34 Checking the drum life 22-37 Page Counter 22-37 23 Optional accessories 23-1 Memory board 23-1 Installing the optional memory board 23-2 Network (LAN) board 23-4 Before ...
How to replace the toner cartridge 22-29 Replacing the drum unit 22-34 Checking the drum life 22-37 Page Counter 22-37 23 Optional accessories 23-1 Memory board 23-1 Installing the optional memory board 23-2 Network (LAN) board 23-4 Before ...
Users Manual - English
Page 29
...(MFC-8420) Manual Feed Tray (MFC-8820D and MFC-8820DN) Multi-purpose Tray (MP Tray) 9 Power Switch 10 Front Cover 11 Paper Tray (Tray #1) No. Name Description 1 (MFC-8420) Manual Feed Tray (MFC-8820D and MFC-...8820DN) Multi-purpose Tray (MP Tray) Load paper here. 2 Front Cover Release Button Press it to open the front cover. 3 Face-down Output Tray Support Flap with Extension (Support Flap) from sliding off the MFC...prevent the scanned pages from sliding off the MFC. 8 Document Cover Open to place the original on the scanner glass. 9...
...(MFC-8420) Manual Feed Tray (MFC-8820D and MFC-8820DN) Multi-purpose Tray (MP Tray) 9 Power Switch 10 Front Cover 11 Paper Tray (Tray #1) No. Name Description 1 (MFC-8420) Manual Feed Tray (MFC-8820D and MFC-...8820DN) Multi-purpose Tray (MP Tray) Load paper here. 2 Front Cover Release Button Press it to open the front cover. 3 Face-down Output Tray Support Flap with Extension (Support Flap) from sliding off the MFC...prevent the scanned pages from sliding off the MFC. 8 Document Cover Open to place the original on the scanner glass. 9...
Users Manual - English
Page 67
...shown in the memory. Text Photo Auto Selects the Copy resolution for your type of the last 30 Caller IDs stored in Bold with the MFC. to accept Main Menu 2.Fax (Continued) 3.Copy 4.Printer to register the ring pattern with . Total Copy Print List/Fax Let you check... number of drum life that remains available. Off Set (On) Uses the Telephone Company's Distinctive Ring subscriber service to exit Submenu 0.Mis cell ane ous 1.Quality 2.Contrast...
...shown in the memory. Text Photo Auto Selects the Copy resolution for your type of the last 30 Caller IDs stored in Bold with the MFC. to accept Main Menu 2.Fax (Continued) 3.Copy 4.Printer to register the ring pattern with . Total Copy Print List/Fax Let you check... number of drum life that remains available. Off Set (On) Uses the Telephone Company's Distinctive Ring subscriber service to exit Submenu 0.Mis cell ane ous 1.Quality 2.Contrast...
Users Manual - English
Page 353
...or paper is out of its life. Check Paper #2 Check Paper MP Paper in the paper tray or MP tray. -OR- then replace the drum unit with any sophisticated office product, errors may occur. See Original jams on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 1 Calls must call the... Brother fax back system (USA only). Refill the paper in the MP tray runs out. Remove the paper and load it again. If this error, the paper in the multi-purpose tray (MP tray) (For MFC-8820D and MFC-8820DN) on page 2-8.) Load the appropriate size ...
...or paper is out of its life. Check Paper #2 Check Paper MP Paper in the paper tray or MP tray. -OR- then replace the drum unit with any sophisticated office product, errors may occur. See Original jams on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 1 Calls must call the... Brother fax back system (USA only). Refill the paper in the MP tray runs out. Remove the paper and load it again. If this error, the paper in the multi-purpose tray (MP tray) (For MFC-8820D and MFC-8820DN) on page 2-8.) Load the appropriate size ...
Users Manual - English
Page 354
... (For MFC-8820D and MFC-8820DN) on page 22-6.) Machine Error MFC has a mechanical problem. Comm. Fuser Open The fuser cover is too hot. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER 22 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cooling Down Wait For A While The temperature of the drum unit or... Stop/Exit. Try the call . If problem continues, call Telephone Company to the correct position. (See To use Automatic Duplexing for the drum unit. Polled Waiting mode. During the cooling down mode. Set the duplex lever to check your phone line. Please close the jam clear ...
... (For MFC-8820D and MFC-8820DN) on page 22-6.) Machine Error MFC has a mechanical problem. Comm. Fuser Open The fuser cover is too hot. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER 22 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cooling Down Wait For A While The temperature of the drum unit or... Stop/Exit. Try the call . If problem continues, call Telephone Company to the correct position. (See To use Automatic Duplexing for the drum unit. Polled Waiting mode. During the cooling down mode. Set the duplex lever to check your phone line. Please close the jam clear ...
Users Manual - English
Page 359
Instead, pull the edge of the MFC. 3 Press the cover release button and then open the front cover. 4 Pull out the drum unit assembly. If you cannot remove the drum unit assembly easily at this time, do not use extra force. 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. Pull the jammed paper up and out of the jammed paper from the paper tray. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 7
Instead, pull the edge of the MFC. 3 Press the cover release button and then open the front cover. 4 Pull out the drum unit assembly. If you cannot remove the drum unit assembly easily at this time, do not use extra force. 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. Pull the jammed paper up and out of the jammed paper from the paper tray. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 7
Users Manual - English
Page 362
Take out the jammed paper if there is any inside the drum unit. 9 Put the drum unit assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. 22 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Push the lock lever down and take the toner cartridge out of the drum unit assembly.
Take out the jammed paper if there is any inside the drum unit. 9 Put the drum unit assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. 22 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Push the lock lever down and take the toner cartridge out of the drum unit assembly.
Users Manual - English
Page 365
... from another fax machine. If possible, call Brother Customer Service at 1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada). If there is still no ringing when you call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). Try changing your resolution to ...Receiving Faxes Condensed print and horizontal streaks or the top and bottom of sentences are missing. Clean your MFC. If there is probably not your primary corona wire (See Cleaning the drum unit on page 6-6.) Check for printing may be dirty, or the sending party's fax scanner may be...
... from another fax machine. If possible, call Brother Customer Service at 1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada). If there is still no ringing when you call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). Try changing your resolution to ...Receiving Faxes Condensed print and horizontal streaks or the top and bottom of sentences are missing. Clean your MFC. If there is probably not your primary corona wire (See Cleaning the drum unit on page 6-6.) Check for printing may be dirty, or the sending party's fax scanner may be...
Users Manual - English
Page 366
...Clean them both. (See Cleaning the scanner on page 22-25 and Cleaning the drum unit on a single line. Custom features on page 22-27.) 22 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE Your MFC may see vertical streaks on page 5-4.) If you try to Easy Receive ON, ... a fax, the signal can temporarily interrupt or disrupt the fax data. For Example: Your Brother MFC handles the Caller ID subscriber services. If avoiding a slight interruption is crucial to the MFC. Copy Quality Difficulties Vertical streaks appear in Fax mode. DIFFICULTY Vertical black lines when sending. ...
...Clean them both. (See Cleaning the scanner on page 22-25 and Cleaning the drum unit on a single line. Custom features on page 22-27.) 22 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE Your MFC may see vertical streaks on page 5-4.) If you try to Easy Receive ON, ... a fax, the signal can temporarily interrupt or disrupt the fax data. For Example: Your Brother MFC handles the Caller ID subscriber services. If avoiding a slight interruption is crucial to the MFC. Copy Quality Difficulties Vertical streaks appear in Fax mode. DIFFICULTY Vertical black lines when sending. ...
Users Manual - English
Page 367
... computer is selected as the primary source. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 15 Scanning Difficulties TWAIN errors appear while scanning. The MFC prints first couple of font sizes within your document and try again. Reduce the graphic quality or the number of pages correctly, ...pages have a restricted area that will not accept print. Make sure the Brother TWAIN driver is not recognizing the printer's input buffer full signal. Usually these are installed properly. (See Replacing the drum unit on page 22-34.) • The interface cable is securely connected ...
... computer is selected as the primary source. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 15 Scanning Difficulties TWAIN errors appear while scanning. The MFC prints first couple of font sizes within your document and try again. Reduce the graphic quality or the number of pages correctly, ...pages have a restricted area that will not accept print. Make sure the Brother TWAIN driver is not recognizing the printer's input buffer full signal. Usually these are installed properly. (See Replacing the drum unit on page 22-34.) • The interface cable is securely connected ...
Users Manual - English
Page 370
...toner cartridge. (See Replacing the toner cartridge on page 22-28.) Use a new drum unit. (See Replacing the drum unit on page 22-34.) Make sure you use paper that meets our specifications. If your MFC is too light, Toner Save mode may be on may cause this problem. Make sure...Check the printer's environment because conditions such as humidity, high temperatures, and so on . Put in a new drum unit. (See Replacing the drum unit on page 2-1.) Choose Thick paper mode in the MFC itself. (See Toner Save on page 4-9.) Try installing a new toner cartridge. (See Replacing the toner cartridge ...
...toner cartridge. (See Replacing the toner cartridge on page 22-28.) Use a new drum unit. (See Replacing the drum unit on page 22-34.) Make sure you use paper that meets our specifications. If your MFC is too light, Toner Save mode may be on may cause this problem. Make sure...Check the printer's environment because conditions such as humidity, high temperatures, and so on . Put in a new drum unit. (See Replacing the drum unit on page 2-1.) Choose Thick paper mode in the MFC itself. (See Toner Save on page 4-9.) Try installing a new toner cartridge. (See Replacing the toner cartridge ...
Users Manual - English
Page 371
... intervals Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. Clean the drum unit as a ball-point pen, and so on. The drum unit may have located the mark on the drum that matches the print sample, wipe the surface of the poor print. 94 mm... (3.7 in.) 94 mm (3.7 in.) Black Spots at 94 mm (3.7 in a new drum unit. (See Replacing the drum unit on the surface comes off. Do not touch the photosensitive drum with a sharp object, such as follows: 1 Position the print sample in front of the...
... intervals Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. Clean the drum unit as a ball-point pen, and so on. The drum unit may have located the mark on the drum that matches the print sample, wipe the surface of the poor print. 94 mm... (3.7 in.) 94 mm (3.7 in.) Black Spots at 94 mm (3.7 in a new drum unit. (See Replacing the drum unit on the surface comes off. Do not touch the photosensitive drum with a sharp object, such as follows: 1 Position the print sample in front of the...
Users Manual - English
Page 372
... label sheets for a long time. Set the paper guides correctly. If you select the appropriate media type in the paper tray. Clean the drum unit. (See Cleaning the drum unit on page 22-34.) The toner cartridge may be too full. Make sure the primary corona wire cleaner is in direct sunlight... loaded properly in the paper tray and that you are not too tight or too loose against the paper stack. Put in a new drum unit. (See Replacing the drum unit on page 2-5.) The paper tray may disappear by wiping the scanner window with a soft cloth. (See Cleaning the printer on page 22...
... label sheets for a long time. Set the paper guides correctly. If you select the appropriate media type in the paper tray. Clean the drum unit. (See Cleaning the drum unit on page 22-34.) The toner cartridge may be too full. Make sure the primary corona wire cleaner is in direct sunlight... loaded properly in the paper tray and that you are not too tight or too loose against the paper stack. Put in a new drum unit. (See Replacing the drum unit on page 2-5.) The paper tray may disappear by wiping the scanner window with a soft cloth. (See Cleaning the printer on page 22...
Users Manual - English
Page 373
Check the paper type and quality. (See About paper on page 2-1.) Try printing using the straight-through output path. (See How to load paper on page 2-5.) Turn over the stack of poor print quality B DEFGH abc efghijk A CD bcde 1 34 Wrinkles or creases Recommendation Make sure that paper is necessary to replace it is loaded properly. Examples of paper in the tray or try rotating the paper 180° in the input tray. The drum unit is a consumable item and it periodically. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 21
Check the paper type and quality. (See About paper on page 2-1.) Try printing using the straight-through output path. (See How to load paper on page 2-5.) Turn over the stack of poor print quality B DEFGH abc efghijk A CD bcde 1 34 Wrinkles or creases Recommendation Make sure that paper is necessary to replace it is loaded properly. Examples of paper in the tray or try rotating the paper 180° in the input tray. The drum unit is a consumable item and it periodically. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 21
Users Manual - English
Page 375
Fold down the face-down output tray flap. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 23 Remove the telephone line cord. 9 Wrap the MFC in the plastic bag and place it in the drum unit. 7 Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag. 8 Close the front cover. Leave the toner cartridge installed in the original carton with the original packing material. 6 Remove the drum unit and toner cartridge assembly.
Fold down the face-down output tray flap. TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 23 Remove the telephone line cord. 9 Wrap the MFC in the plastic bag and place it in the drum unit. 7 Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag. 8 Close the front cover. Leave the toner cartridge installed in the original carton with the original packing material. 6 Remove the drum unit and toner cartridge assembly.
Users Manual - English
Page 376
10 Pack the drum unit and toner cartridge assembly, telephone line cord, AC cord and printed materials in the original carton as shown below: If you are returning the MFC to use with your 'Exchange' machine. 11 Close the carton and tape it shut. 22 - 24 TROUBLESHOOTING AND ROUTINE MAINTENANCE Keep all separate parts to Brother as part of the Exchange Service, pack only the MFC.
10 Pack the drum unit and toner cartridge assembly, telephone line cord, AC cord and printed materials in the original carton as shown below: If you are returning the MFC to use with your 'Exchange' machine. 11 Close the carton and tape it shut. 22 - 24 TROUBLESHOOTING AND ROUTINE MAINTENANCE Keep all separate parts to Brother as part of the Exchange Service, pack only the MFC.