Users Manual - English
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...utilities, read FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for your ... 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for Brother driver updates. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-800-284-4357. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of...
...utilities, read FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for your ... 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for Brother driver updates. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-800-284-4357. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of...
Users Manual - English
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...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
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...familiar with the types of Memory-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) Out of errors that can easily identify and troubleshoot any difficulties. No File-This message will appear if you try to get your attention. To... access a media card in the drive (slot) that are working with the media drive. When an error message appears on the LCD, the MFC will appear if you can occur while you're using the PhotoCapture Center™, you insert a media card that is either bad or not formatted...
...familiar with the types of Memory-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) Out of errors that can easily identify and troubleshoot any difficulties. No File-This message will appear if you try to get your attention. To... access a media card in the drive (slot) that are working with the media drive. When an error message appears on the LCD, the MFC will appear if you can occur while you're using the PhotoCapture Center™, you insert a media card that is either bad or not formatted...
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.../Exit. Calls must call the telephone company and ask them to the MFC. The USB cable was unplugged while the computer was sending the data to check your MFC identifies the problem and displays an error message. The most problems by ... machine that country. Cover is Open The scanner cover is not closed completely. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused ...
.../Exit. Calls must call the telephone company and ask them to the MFC. The USB cable was unplugged while the computer was sending the data to check your MFC identifies the problem and displays an error message. The most problems by ... machine that country. Cover is Open The scanner cover is not closed completely. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused ...
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...Re-insert the card firmly into the slot to convert it is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. If a sending machine has a color fax, the MFC's 'handshake' will request that the fax be sent as a black and white fax. The ... media card that the fax be sent as a black and white fax. Near Empty One or more of ink. Media Error (MFC-5840CN only) The media card is either corrupted, improperly formatted, or there is empty. See Printer jam or paper jam on page 11-6. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2
...Re-insert the card firmly into the slot to convert it is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. If a sending machine has a color fax, the MFC's 'handshake' will request that the fax be sent as a black and white fax. The ... media card that the fax be sent as a black and white fax. Near Empty One or more of ink. Media Error (MFC-5840CN only) The media card is either corrupted, improperly formatted, or there is empty. See Printer jam or paper jam on page 11-6. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2
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...of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE See Document jams on page 11-5. (Fax sending or copy... Paper is busy. To gain extra memory, you dialed does not Response/Busy answer or is jammed in the MFC. The document is not programmed. Clear the data in the memory. (See Printing a fax from ADF was ...a Speed Dial number that are in the memory. Print the faxes that is jammed in the MFC. ERROR MESSAGES ERROR MESSAGE CAUSE No The number you can turn off Fax Storage. (See Setting Fax Storage on page...
...of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE See Document jams on page 11-5. (Fax sending or copy... Paper is busy. To gain extra memory, you dialed does not Response/Busy answer or is jammed in the MFC. The document is not programmed. Clear the data in the memory. (See Printing a fax from ADF was ...a Speed Dial number that are in the memory. Print the faxes that is jammed in the MFC. ERROR MESSAGES ERROR MESSAGE CAUSE No The number you can turn off Fax Storage. (See Setting Fax Storage on page...
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...transfer a fax to which will be forwarded. 4. Unable to Step 3. -OR- Check whether the MFC has faxes in the MFC's memory, press 2. 4. Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Enter the fax number to your PC. 3. Using ▲ ...several minutes and then reconnect it . Unable to Print Unable to Clean The MFC has a mechanical problem. -OR- Then, disconnect the MFC from inside the MFC. If faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it . If the...
...transfer a fax to which will be forwarded. 4. Unable to Step 3. -OR- Check whether the MFC has faxes in the MFC's memory, press 2. 4. Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Enter the fax number to your PC. 3. Using ▲ ...several minutes and then reconnect it . Unable to Print Unable to Clean The MFC has a mechanical problem. -OR- Then, disconnect the MFC from inside the MFC. If faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it . If the...
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Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover.
Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover.
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Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC.
Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC.
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Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 4 Remove the jammed paper.
Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 4 Remove the jammed paper.
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One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is showing an error ... and On/Off key turned On. Printed text or images are printed on both the MFC and your MFC, check the chart below and follow the troubleshooting tips. Cartridge expiration dates are skewed. Smudged stain at http://solutions.brother.com. SUGGESTIONS Check the interface cable connection on the package. If you continue to have...
One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is showing an error ... and On/Off key turned On. Printed text or images are printed on both the MFC and your MFC, check the chart below and follow the troubleshooting tips. Cartridge expiration dates are skewed. Smudged stain at http://solutions.brother.com. SUGGESTIONS Check the interface cable connection on the package. If you continue to have...
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... on page 11-25.) Check that the Paper Size setting in the application and in the paper tray at any one time. Try the other person to send the color fax again. (See Replacing the ink cartridges on the telephone line. If the copy looks good then the problem ...MFC does not print from Paint Brush. Vertical black lines when receiving. In the printer driver 'Basic' tab, click the 'Settings', and uncheck the 'Bi-Directional Printing'. Check that Fax Storage is loaded properly in the paper tray. (See How to load paper, envelopes and post cards on page 4-5.) TROUBLESHOOTING ...
... on page 11-25.) Check that the Paper Size setting in the application and in the paper tray at any one time. Try the other person to send the color fax again. (See Replacing the ink cartridges on the telephone line. If the copy looks good then the problem ...MFC does not print from Paint Brush. Vertical black lines when receiving. In the printer driver 'Basic' tab, click the 'Settings', and uncheck the 'Bi-Directional Printing'. Check that Fax Storage is loaded properly in the paper tray. (See How to load paper, envelopes and post cards on page 4-5.) TROUBLESHOOTING ...
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... still no ringing when you send a PC FAX message and get transmission error with possible interference on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE To gain extra memory, you made shows the same problem, your scanner is probably temporary noise or static on page 11... check for your setup. (See Basic receiving operations on page 4-1.) If you frequently get 'Result:NG' on the Transmission Verification Report, your MFC's scanner operation. If there is illuminated. (See How to enter Fax Ask the other party to check the line. If you frequently encounter...
... still no ringing when you send a PC FAX message and get transmission error with possible interference on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE To gain extra memory, you made shows the same problem, your scanner is probably temporary noise or static on page 11... check for your setup. (See Basic receiving operations on page 4-1.) If you frequently get 'Result:NG' on the Transmission Verification Report, your MFC's scanner operation. If there is illuminated. (See How to enter Fax Ask the other party to check the line. If you frequently encounter...
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... system industry and is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you have loaded the Brother software, the PC will not work unless you may mistakenly interpret certain voices or music on a single, shared...Transferring a Fax Call to the If you can turn it is more sensitive to your Fax Receive Code MFC. (default setting is selected as CNG Tone. If your MFC answers, hang up. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy ...
... system industry and is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you have loaded the Brother software, the PC will not work unless you may mistakenly interpret certain voices or music on a single, shared...Transferring a Fax Call to the If you can turn it is more sensitive to your Fax Receive Code MFC. (default setting is selected as CNG Tone. If your MFC answers, hang up. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy ...
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...2. Install the Windows® 2000 update. Wait a while and then try connecting the MFC to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE b)Take out the media card and put it means the card is... verify that your hub using a different cable. If not, do not work properly. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn them on again. (You will be automatically restarted. 3. a)Have you reboot the PC, ...
...2. Install the Windows® 2000 update. Wait a while and then try connecting the MFC to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE b)Take out the media card and put it means the card is... verify that your hub using a different cable. If not, do not work properly. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn them on again. (You will be automatically restarted. 3. a)Have you reboot the PC, ...
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...; to select Normal, Basic (or High). Unless interference is a recurring problem on the phone line, we recommend that you may prefer to 9600 bps. The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to use it only... when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14
...; to select Normal, Basic (or High). Unless interference is a recurring problem on the phone line, we recommend that you may prefer to 9600 bps. The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to use it only... when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14
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...colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. 3 Press ▲ or ▼ to select Cleaning. Press Menu/Set. Clean the print head and ink cartridges if you clean the print head at once. The MFC.... When cleaning is finished, the MFC will go back to improve print quality Cleaning the print head To ensure good print quality, the MFC will clean the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
...colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. 3 Press ▲ or ▼ to select Cleaning. Press Menu/Set. Clean the print head and ink cartridges if you clean the print head at once. The MFC.... When cleaning is finished, the MFC will go back to improve print quality Cleaning the print head To ensure good print quality, the MFC will clean the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 You can see if the quality is OK for black and three colors. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.... text appear on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to step 10. -OR- The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to select Print Quality. Press Menu/Set. 3 Press ▲ or ▼ to see missing short...
Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 You can see if the quality is OK for black and three colors. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.... text appear on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to step 10. -OR- The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to select Print Quality. Press Menu/Set. 3 Press ▲ or ▼ to see missing short...
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... Print Quality Check Sheet. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Press 2 (No) for the new ink cartridge. If you still see Brother numbers on the cartridge package has passed. Or, the ink may void the print head's warranty.... Check Sheet, repeat the cleaning and test print procedures at least five times for Black or three colors with a problem. When a print head nozzle is finished, press Color Start. The MFC will start printing the Print Quality Check Sheet again and then return to Step 5. 10 Press Stop...
... Print Quality Check Sheet. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Press 2 (No) for the new ink cartridge. If you still see Brother numbers on the cartridge package has passed. Or, the ink may void the print head's warranty.... Check Sheet, repeat the cleaning and test print procedures at least five times for Black or three colors with a problem. When a print head nozzle is finished, press Color Start. The MFC will start printing the Print Quality Check Sheet again and then return to Step 5. 10 Press Stop...