Users Manual - English
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... only 10-4 For your safety 10-4 LAN connection 10-4 International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams 11-5 Document is ...MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC printer platen 11-24 Replacing the ink cartridges 11-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother...
... only 10-4 For your safety 10-4 LAN connection 10-4 International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams 11-5 Document is ...MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC printer platen 11-24 Replacing the ink cartridges 11-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother...
Users Manual - English
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... with any sophisticated office product, errors may occur. Visit us at http://solutions.brother.com. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. is not in the MFC's memory. Print data remains in the MFC's memory. If you bought the MFC. Lift the scanner cover and then close it again. The USB cable was...
... with any sophisticated office product, errors may occur. Visit us at http://solutions.brother.com. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. is not in the MFC's memory. Print data remains in the MFC's memory. If you bought the MFC. Lift the scanner cover and then close it again. The USB cable was...
Users Manual - English
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... machine has a color fax, the MFC's 'handshake' will request that the fax be received into memory as black and white. The paper is available, black and white faxes will be received into the slot to convert it is empty. Check the paper loaded in this way. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 ...as black and white. Media Error (MFC-5840CN only) The media card is either corrupted, improperly formatted, or there is not properly installed. Near Empty One or more of paper. Take out the ink cartridge and put it in again seating it , the color fax will be sent as a black...
... machine has a color fax, the MFC's 'handshake' will request that the fax be received into memory as black and white. The paper is available, black and white faxes will be received into the slot to convert it is empty. Check the paper loaded in this way. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 ...as black and white. Media Error (MFC-5840CN only) The media card is either corrupted, improperly formatted, or there is not properly installed. Near Empty One or more of paper. Take out the ink cartridge and put it in again seating it , the color fax will be sent as a black...
Users Manual - English
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...gain extra memory, you dialed does not Response/Busy answer or is not programmed. Print the faxes that is busy. Clear the data in the MFC. Not Registered You tried to access a Speed Dial number that are in process) Reduce print resolution. (See Printer jam or paper jam on ... then try again. See Document jams on page 1-7. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper Jam Wrong Paper Size Paper is not the correct size. Set up the Speed Dial number. (See Storing Speed-Dial numbers on...
...gain extra memory, you dialed does not Response/Busy answer or is not programmed. Print the faxes that is busy. Clear the data in the MFC. Not Registered You tried to access a Speed Dial number that are in process) Reduce print resolution. (See Printer jam or paper jam on ... then try again. See Document jams on page 1-7. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper Jam Wrong Paper Size Paper is not the correct size. Set up the Speed Dial number. (See Storing Speed-Dial numbers on...
Users Manual - English
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... see Using Brother PC-FAX software on page 5-1 in Step 1. Press Black Start. 5. Unable to Print Unable to your PC. You can forward the faxes to another fax machine by pressing Menu/Set, 9, 0, 2 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 After the faxes are transferred, disconnect the MFC from...
... see Using Brother PC-FAX software on page 5-1 in Step 1. Press Black Start. 5. Unable to Print Unable to your PC. You can forward the faxes to another fax machine by pressing Menu/Set, 9, 0, 2 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 After the faxes are transferred, disconnect the MFC from...
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Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
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Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
Users Manual - English
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Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
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4 Remove the jammed paper. Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
4 Remove the jammed paper. Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
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... is adjusted correctly. (See How to two years if kept in text or graphics. Check that the ink may become clogged. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to help avoid banding on some...on page 1-10.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. Smudged stain at http://solutions.brother.com. SUGGESTIONS Check the interface cable ...
... is adjusted correctly. (See How to two years if kept in text or graphics. Check that the ink may become clogged. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to help avoid banding on some...on page 1-10.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. Smudged stain at http://solutions.brother.com. SUGGESTIONS Check the interface cable ...
Users Manual - English
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... at any one time. Cannot perform '2 in 1 or 4 in black and white. True2Life® is slower than two types of paper are using the proper types of the printer driver. Received color fax prints only in 1' printing. SUGGESTIONS Make sure you are not loaded in your MFC. In the... Platen is printed on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Please use at the bottom of quality in the Basic tab of paper. (See About paper on the reverse side or at least 24 bit color data with the True2Life® feature. Replace the color ink cartridges that are cut off ...
... at any one time. Cannot perform '2 in 1 or 4 in black and white. True2Life® is slower than two types of paper are using the proper types of the printer driver. Received color fax prints only in 1' printing. SUGGESTIONS Make sure you are not loaded in your MFC. In the... Platen is printed on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Please use at the bottom of quality in the Basic tab of paper. (See About paper on the reverse side or at least 24 bit color data with the True2Life® feature. Replace the color ink cartridges that are cut off ...
Users Manual - English
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... turn off Fax Storage (see Setting Fax Storage on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check for an error. (See Printing reports on page 7-3.) There is probably temporary noise or static on page 2-1.) Make sure the MFC is no answer, check the telephone line cord connection and make sure all telephone...
... turn off Fax Storage (see Setting Fax Storage on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check for an error. (See Printing reports on page 7-3.) There is probably temporary noise or static on page 2-1.) Make sure the MFC is no answer, check the telephone line cord connection and make sure all telephone...
Users Manual - English
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... Custom features on the LCD. 'Connect Failure' If the MFC is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you have loaded the Brother software, the PC will not work unless you have Call ...phone, press your PC with fax receiving tones. Copying Difficulties Cannot make a copy Make sure that send and receive data on copies. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on page 4-4.) Transferring a Fax Call to sounds...
... Custom features on the LCD. 'Connect Failure' If the MFC is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you have loaded the Brother software, the PC will not work unless you have Call ...phone, press your PC with fax receiving tones. Copying Difficulties Cannot make a copy Make sure that send and receive data on copies. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on page 4-4.) Transferring a Fax Call to sounds...
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...good. Print Network Configuration list. (See Printing reports on page 7-1.) Then the current settings of the MFC to verify that your MFC is powered on your PC and MFC, and then turn it back in Ready mode. If not, do not work properly. b)Take ... Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE c) If you have to a different port on and is being accessed. After the installation the PC will have tried "Eject" from Desktop icon. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , ...
...good. Print Network Configuration list. (See Printing reports on page 7-1.) Then the current settings of the MFC to verify that your MFC is powered on your PC and MFC, and then turn it back in Ready mode. If not, do not work properly. b)Take ... Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE c) If you have to a different port on and is being accessed. After the installation the PC will have tried "Eject" from Desktop icon. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , ...
Users Manual - English
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... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 The MFC adjusts the modem speed for compatibility.
... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 The MFC adjusts the modem speed for compatibility.
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... all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Caution Do NOT touch the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clean the print...head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. The MFC will regularly clean the print head. How to improve print quality Cleaning the print head To ensure good print quality, the...
... all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Caution Do NOT touch the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clean the print...head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. The MFC will regularly clean the print head. How to improve print quality Cleaning the print head To ensure good print quality, the...
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Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see ...9660; to select Test Print. You can see if the quality is OK for black and three colors. Checking the print quality If faded or streaked colors and text appear on the sheet. 7 If all lines are clear and visible, press 1 (...Yes), and go to step 10. -OR- Press Menu/Set. 4 Press Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. OK Poor The LCD will ask ...
Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see ...9660; to select Test Print. You can see if the quality is OK for black and three colors. Checking the print quality If faded or streaked colors and text appear on the sheet. 7 If all lines are clear and visible, press 1 (...Yes), and go to step 10. -OR- Press Menu/Set. 4 Press Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. OK Poor The LCD will ask ...
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... Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may void the print head's warranty. After the print head nozzle is finished, press Color Start. Caution Do NOT touch ...procedures at least five times for Black or three colors with a problem. If ink is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet again...
... Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may void the print head's warranty. After the print head nozzle is finished, press Color Start. Caution Do NOT touch ...procedures at least five times for Black or three colors with a problem. If ink is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet again...
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...better match for either 600 dpi or 1200 dpi, press 2 (No) to select Alignment. The MFC begins printing the Alignment Check Sheet. Press Menu/Set. 4 Press Black Start or Color Start. If the number 5 sample of 1200dpi Adjust the test print that most closely matches 600dpi ...Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -OR- Checking...
...better match for either 600 dpi or 1200 dpi, press 2 (No) to select Alignment. The MFC begins printing the Alignment Check Sheet. Press Menu/Set. 4 Press Black Start or Color Start. If the number 5 sample of 1200dpi Adjust the test print that most closely matches 600dpi ...Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -OR- Checking...
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...) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for MFC-210C) on the CD-ROM.) 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. Ink Volume Bk:- + The...
...) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for MFC-210C) on the CD-ROM.) 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. Ink Volume Bk:- + The...