Users Manual - English
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... on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother driver updates. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the... service center, call 1-877-BROTHER. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you bought the MFC. For Customer Service In USA: In Canada: 1-800-284-4329 (voice) 1-901-379...
... on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother driver updates. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the... service center, call 1-877-BROTHER. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you bought the MFC. For Customer Service In USA: In Canada: 1-800-284-4329 (voice) 1-901-379...
Users Manual - English
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...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
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...PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) Understanding the Error Messages Once you are familiar with the types of Memory-This message will appear if you insert a media card that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. When ...an error message appears on the LCD, the MFC will appear if you try to get your attention. Out of errors that is either bad or not ...
...PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) Understanding the Error Messages Once you are familiar with the types of Memory-This message will appear if you insert a media card that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. When ...an error message appears on the LCD, the MFC will appear if you try to get your attention. Out of errors that is either bad or not ...
Users Manual - English
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... ROUTINE MAINTENANCE If the problem continues, call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Data Remaining Print data remains in the MFC's memory. Press Stop/Exit. Error messages As with any sophisticated office product, errors may occur. Cover is Open The scanner cover...
... ROUTINE MAINTENANCE If the problem continues, call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Data Remaining Print data remains in the MFC's memory. Press Stop/Exit. Error messages As with any sophisticated office product, errors may occur. Cover is Open The scanner cover...
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...One or more of the ink cartridges is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. Take out the ink cartridge and put it in again seating it , the color... mode. does not contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed #2 The MFC is in the proper position. You can only use plain... No File (MFC-5840CN only) The media card in the media drive Re-insert the correct media. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If a sending machine has a color fax, the MFC's 'handshake' will...
...One or more of the ink cartridges is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. Take out the ink cartridge and put it in again seating it , the color... mode. does not contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed #2 The MFC is in the proper position. You can only use plain... No File (MFC-5840CN only) The media card in the media drive Re-insert the correct media. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If a sending machine has a color fax, the MFC's 'handshake' will...
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...document is jammed in process) Reduce print resolution. (See Printer jam or paper jam on page 11-6.) Reload the correct size of Memory The MFC's memory is not the correct size. Print the faxes that is busy. Document Jam The document scanned from the memory on page 4-5.) (Printing... or copy operation in process) Press Stop/Exit and wait until the other operations in the MFC. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No The number you can turn off Fax Storage...
...document is jammed in process) Reduce print resolution. (See Printer jam or paper jam on page 11-6.) Reload the correct size of Memory The MFC's memory is not the correct size. Print the faxes that is busy. Document Jam The document scanned from the memory on page 4-5.) (Printing... or copy operation in process) Press Stop/Exit and wait until the other operations in the MFC. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No The number you can turn off Fax Storage...
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...such as a clip or ripped paper, is in the memory 1. Then, disconnect the MFC from the power source for several minutes and then reconnect it . Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Transfer faxes to which will be forwarded. 4. Enter the ... Menu/Set. To keep all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Unable to Step 3. -OR- After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it . (For details see Transfer...
...such as a clip or ripped paper, is in the memory 1. Then, disconnect the MFC from the power source for several minutes and then reconnect it . Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Transfer faxes to which will be forwarded. 4. Enter the ... Menu/Set. To keep all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Unable to Step 3. -OR- After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it . (For details see Transfer...
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Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
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Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it .
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it .
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Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
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Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 4 Remove the jammed paper. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 4 Remove the jammed paper. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
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... in Software User's Guide on the CD-ROM and Setting the Paper Type on both the MFC and your computer. In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.)...tab to help avoid banding on the package. Characters and lines are skewed. Check that the ink may become clogged. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Printed text or images are stacked. Try using plain paper, use the 'Enhanced Normal Printing' mode to two ...
... in Software User's Guide on the CD-ROM and Setting the Paper Type on both the MFC and your computer. In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.)...tab to help avoid banding on the package. Characters and lines are skewed. Check that the ink may become clogged. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Printed text or images are stacked. Try using plain paper, use the 'Enhanced Normal Printing' mode to two ...
Users Manual - English
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...are not loaded in your MFC. Check that the Paper Size setting in the application and in black and white. Please use at any one time. Printouts are some dense...'Bi-Directional Printing'. DIFFICULTY Printing (Continued) Printing appears dirty or ink seems to send the color fax again. (See Replacing the ink cartridges on page 11-25.) Check that Fax Storage ... Printing a reduced incoming fax (Auto Reduction) on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Cannot perform '2 in 1 or 4 in 1' printing. MFC feeds multiple pages Printed pages are using the proper types of ...
...are not loaded in your MFC. Check that the Paper Size setting in the application and in black and white. Please use at any one time. Printouts are some dense...'Bi-Directional Printing'. DIFFICULTY Printing (Continued) Printing appears dirty or ink seems to send the color fax again. (See Replacing the ink cartridges on page 11-25.) Check that Fax Storage ... Printing a reduced incoming fax (Auto Reduction) on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Cannot perform '2 in 1 or 4 in 1' printing. MFC feeds multiple pages Printed pages are using the proper types of ...
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... on page 3-1.) key is dirty. (See Cleaning the scanner on page 3-11). To gain extra memory, you made shows the same problem, your MFC to check that the Fax mode on page 6-3), print fax messages in . If you call your scanner is illuminated. (See How to enter Fax ... a fax from the memory on page 4-5) or cancel a Delayed Fax or Polling Job (see Canceling a scheduled job on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE SUGGESTIONS Check the MFC is no answer, check the telephone line cord connection and make sure all telephone connections are secured.
... on page 3-1.) key is dirty. (See Cleaning the scanner on page 3-11). To gain extra memory, you made shows the same problem, your MFC to check that the Fax mode on page 6-3), print fax messages in . If you call your scanner is illuminated. (See How to enter Fax ... a fax from the memory on page 4-5) or cancel a Delayed Fax or Polling Job (see Canceling a scheduled job on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE SUGGESTIONS Check the MFC is no answer, check the telephone line cord connection and make sure all telephone connections are secured.
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... you restart Windows®. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 When your MFC is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time..."\tool\warnOff.REG" from the supplied CD-ROM. To turn it is selected as CNG Tone. Your MFC may create a problem sending or receiving faxes. Make sure the Brother TWAIN/WIA driver is more sensitive to sounds. Try avoiding this problem. Poor scanning results Try using the ...
... you restart Windows®. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 When your MFC is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time..."\tool\warnOff.REG" from the supplied CD-ROM. To turn it is selected as CNG Tone. Your MFC may create a problem sending or receiving faxes. Make sure the Brother TWAIN/WIA driver is more sensitive to sounds. Try avoiding this problem. Poor scanning results Try using the ...
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...Windows® 2000 update? Print Network Configuration list. (See Printing reports on page 7-1.) Then the current settings of the MFC to verify that your MFC is powered on again. (You will be automatically restarted. 3. Install the Windows® 2000 update. Reconnect the LAN cable...are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Please see the Quick Setup Guide. If the connections are printed. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn off your hub...
...Windows® 2000 update? Print Network Configuration list. (See Printing reports on page 7-1.) Then the current settings of the MFC to verify that your MFC is powered on again. (You will be automatically restarted. 3. Install the Windows® 2000 update. Reconnect the LAN cable...are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Please see the Quick Setup Guide. If the connections are printed. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn off your hub...
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The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to 9600 bps. Unless ... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you adjust...
The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to 9600 bps. Unless ... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you adjust...
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...in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. How to standby mode automatically. Cleaning the print... can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. When cleaning is finished, the MFC will go back to improve print quality...
...in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. How to standby mode automatically. Cleaning the print... can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. When cleaning is finished, the MFC will go back to improve print quality...
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...9660; to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 You can see if the quality is OK for black and three colors. If you if the print quality is OK by printing the Print Quality Check Sheet and looking... Ink. 2 Press ▲ or ▼ to select Test Print. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to select Print Quality. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No...
...9660; to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 You can see if the quality is OK for black and three colors. If you if the print quality is OK by printing the Print Quality Check Sheet and looking... Ink. 2 Press ▲ or ▼ to select Test Print. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to select Print Quality. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No...
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... cleaning and test print, replace the ink cartridge for Black or three colors with a problem. Caution Do NOT touch the print head. The LCD shows: Press 1 (Yes). The MFC will start printing the Print Quality Check Sheet again and then return to...Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is finished, press Color...
... cleaning and test print, replace the ink cartridge for Black or three colors with a problem. Caution Do NOT touch the print head. The LCD shows: Press 1 (Yes). The MFC will start printing the Print Quality Check Sheet again and then return to...Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is finished, press Color...