Users Manual - English
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...-1215 (fax) 1-800-284-3238 (TTY service for Brother driver updates. Brother numbers IMPORTANT For technical help us notify you of the...http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop ...Brother authorized service center, call 1-877-BROTHER. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of product loss covered by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting...
...-1215 (fax) 1-800-284-3238 (TTY service for Brother driver updates. Brother numbers IMPORTANT For technical help us notify you of the...http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop ...Brother authorized service center, call 1-877-BROTHER. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of product loss covered by insurance; http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting...
Users Manual - English
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...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
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... you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) When an error message appears on the LCD, the MFC will appear if you are working with images that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties.
... you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) When an error message appears on the LCD, the MFC will appear if you are working with images that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties.
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... data to send or receive again. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. If this happens, your phone line. If the problem continues, call the telephone company and ...MFC. is not in the MFC's memory. Visit us at http://solutions.brother.com. Print data remains in Polled Waiting mode. Disconnected The other person or other fax machine's polling setup. Data Remaining Print data remains in the MFC's memory. Press Stop/Exit. 11 Troubleshooting and routine maintenance Troubleshooting...
... data to send or receive again. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. If this happens, your phone line. If the problem continues, call the telephone company and ...MFC. is not in the MFC's memory. Visit us at http://solutions.brother.com. Print data remains in Polled Waiting mode. Disconnected The other person or other fax machine's polling setup. Data Remaining Print data remains in the MFC's memory. Press Stop/Exit. 11 Troubleshooting and routine maintenance Troubleshooting...
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... contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed #2 The MFC is not properly installed. The paper loaded in the MFC. The paper is jammed in Tray#2 is in the proper position. If a sending machine has a color fax, the MFC's 'handshake' will be sent as ... put it in again seating it , the color fax will request that the fax be received into memory as black and white. You can not change the Receive Mode from Manual to warm up. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 Allow the MFC to Off. (See Turning off the Distinctive...
... contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed #2 The MFC is not properly installed. The paper loaded in the MFC. The paper is jammed in Tray#2 is in the proper position. If a sending machine has a color fax, the MFC's 'handshake' will be sent as ... put it in again seating it , the color fax will request that the fax be received into memory as black and white. You can not change the Receive Mode from Manual to warm up. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 Allow the MFC to Off. (See Turning off the Distinctive...
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...paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is not programmed. To gain extra memory, you...Storage. (See Setting Fax Storage on page 1-7. The document is busy. Clear the data in the MFC. See Document jams on page 11-5. (Fax sending or copy operation in process) Press Stop/Exit and...- Document Jam The document scanned from the memory on page 11-6.) Reload the correct size of Memory The MFC's memory is jammed in progress finish and then try again. Print the faxes that is not the correct ...
...paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is not programmed. To gain extra memory, you...Storage. (See Setting Fax Storage on page 1-7. The document is busy. Clear the data in the MFC. See Document jams on page 11-5. (Fax sending or copy operation in process) Press Stop/Exit and...- Document Jam The document scanned from the memory on page 11-6.) Reload the correct size of Memory The MFC's memory is jammed in progress finish and then try again. Print the faxes that is not the correct ...
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... Transfer faxes to your PC You can forward the faxes to your PC. 3. Unable to Step 3. -OR- Then, disconnect the MFC from your MFC's memory to your PC. If faxes are present, you can transfer the Fax Journal report to another fax machine. Transfer faxes to another... obstacle, such as a clip or ripped paper, is in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Please see Using Brother PC-FAX software on page 5-1 in the MFC. Press Menu/Set, 2, 5, 1. 2. ERROR MESSAGES ERROR MESSAGE CAUSE Unable to Change Unable to Scan ACTION...
... Transfer faxes to your PC You can forward the faxes to your PC. 3. Unable to Step 3. -OR- Then, disconnect the MFC from your MFC's memory to your PC. If faxes are present, you can transfer the Fax Journal report to another fax machine. Transfer faxes to another... obstacle, such as a clip or ripped paper, is in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Please see Using Brother PC-FAX software on page 5-1 in the MFC. Press Menu/Set, 2, 5, 1. 2. ERROR MESSAGES ERROR MESSAGE CAUSE Unable to Change Unable to Scan ACTION...
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Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover.
Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover.
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Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it .
Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it .
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Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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4 Remove the jammed paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
4 Remove the jammed paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
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...expiration dates are printed on page 1-10.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY Printing No printout Poor quality print. One or more ink cartridges are fresh. Printed text or images are stacked. Cartridges remain fresh for your MFC is between 68°F to see if the LCD is...appear when using the recommended types of paper. (See About paper on some types of the printed page. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. MFC prints blank pages. Clean the print head. (See Cleaning the print head on page 11-15.) Check the ...
...expiration dates are printed on page 1-10.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY Printing No printout Poor quality print. One or more ink cartridges are fresh. Printed text or images are stacked. Cartridges remain fresh for your MFC is between 68°F to see if the LCD is...appear when using the recommended types of paper. (See About paper on some types of the printed page. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. MFC prints blank pages. Clean the print head. (See Cleaning the print head on page 11-15.) Check the ...
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...Paper Size setting in the application and in 1' printing. Try receiving from Paint Brush. Replace the color ink cartridges that Fax Storage is with the True2Life® feature. Cannot perform '2 in 1 or...loaded properly in the paper tray at any one time. Make sure the Printer Platen is not dirty with ink. (See Cleaning the MFC printer platen on page 11-24.) Make ...envelopes and post cards on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 This can make sure you are using the proper types of the printer driver. MFC does not print from Adobe Illustrator. Also...
...Paper Size setting in the application and in 1' printing. Try receiving from Paint Brush. Replace the color ink cartridges that Fax Storage is with the True2Life® feature. Cannot perform '2 in 1 or...loaded properly in the paper tray at any one time. Make sure the Printer Platen is not dirty with ink. (See Cleaning the MFC printer platen on page 11-24.) Make ...envelopes and post cards on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 This can make sure you are using the proper types of the printer driver. MFC does not print from Adobe Illustrator. Also...
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Check for an error. (See Printing reports on page 7-3.) There is probably temporary noise or static on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Poor sending quality. If there is plugged in memory (see Printing a fax from the memory on page 4-5) or cancel a ... page 3-1.) key is in the correct receiving mode for your resolution to change the menu setting of memory. If possible, call your MFC, ask your MFC's scanner operation. If the problem continues, ask the telephone company to check your telephone company to hear it answer. Print the Transmission ...
Check for an error. (See Printing reports on page 7-3.) There is probably temporary noise or static on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Poor sending quality. If there is plugged in memory (see Printing a fax from the memory on page 4-5) or cancel a ... page 3-1.) key is in the correct receiving mode for your resolution to change the menu setting of memory. If possible, call your MFC, ask your MFC's scanner operation. If the problem continues, ask the telephone company to check your telephone company to hear it answer. Print the Transmission ...
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.../WIA driver is common to all devices that the Copy on a single, shared line with your MFC answers, hang up. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Brother's ECM feature should help overcome this problem by pressing Stop/Exit. This condition is related to sounds. Copying Difficulties Cannot make.../WIA driver. In PaperPort®, click Scan in copies Sometimes you have loaded the Brother software, the PC will repair and reinstall the software. 'Device Busy' Make sure the MFC is not showing an error message on a single line. If you may create a problem sending or ...
.../WIA driver is common to all devices that the Copy on a single, shared line with your MFC answers, hang up. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Brother's ECM feature should help overcome this problem by pressing Stop/Exit. This condition is related to sounds. Copying Difficulties Cannot make.../WIA driver. In PaperPort®, click Scan in copies Sometimes you have loaded the Brother software, the PC will repair and reinstall the software. 'Device Busy' Make sure the MFC is not showing an error message on a single line. If you may create a problem sending or ...
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... then connect the USB cable. If not, do not work properly. c) If you try connecting the MFC to verify that your hub using a different cable. Reconnect the LAN cable to the hub to a different port on... and is powered on your MFC is On Line and in again. d)If an error message appears when you have inserted the media card... connections are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Disconnect the USB cable. 2. Wait a while and then try again.
... then connect the USB cable. If not, do not work properly. c) If you try connecting the MFC to verify that your hub using a different cable. Reconnect the LAN cable to the hub to a different port on... and is powered on your MFC is On Line and in again. d)If an error message appears when you have inserted the media card... connections are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Disconnect the USB cable. 2. Wait a while and then try again.
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... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you adjust...
... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you adjust...
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...colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. The MFC... will go back to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. When cleaning is finished, the MFC... Ink. 2 Press ▲ or ▼ to select Black, Color or All. Caution Do NOT touch the print head. Press Menu/...
...colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. The MFC... will go back to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. When cleaning is finished, the MFC... Ink. 2 Press ▲ or ▼ to select Black, Color or All. Caution Do NOT touch the print head. Press Menu/...
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The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Checking the print quality If faded or streaked colors and text appear on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible...Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 If you if the print quality is...
The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Checking the print quality If faded or streaked colors and text appear on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible...Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 If you if the print quality is...
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...Print Quality Check Sheet again and then return to Step 5. 10 Press Stop/Exit. If ink is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The LCD shows: Press 1 (Yes). Touching the print ...at least five times for Black or three colors with a problem. 8 Press 2 (No) for the new ink cartridge. Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may...
...Print Quality Check Sheet again and then return to Step 5. 10 Press Stop/Exit. If ink is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The LCD shows: Press 1 (Yes). Touching the print ...at least five times for Black or three colors with a problem. 8 Press 2 (No) for the new ink cartridge. Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may...