Users Manual - English
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...Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed ... A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... A-3 Registering the Distinctive ...
...Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed ... A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... A-3 Registering the Distinctive ...
Users Manual - English
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... the call the country where you must be made from your computer. Try to the machine. Visit us at http://solutions.brother.com. Cover is Open Top cover is being printed. Re-start printing from within that is not closed completely. The machine... help , you bought the machine. Open, then close the top cover. Press Stop/Exit. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE Comm.Error Poor phone line quality caused...
... the call the country where you must be made from your computer. Try to the machine. Visit us at http://solutions.brother.com. Cover is Open Top cover is being printed. Re-start printing from within that is not closed completely. The machine... help , you bought the machine. Open, then close the top cover. Press Stop/Exit. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE Comm.Error Poor phone line quality caused...
Users Manual - English
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...Allow the machine to warm up. The machine will be received into the slot to make sure it , the color fax will request that you know is empty. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is in again seating it , the...to Distinctive Ring mode. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is working. Allow the machine to cool down. If a sending machine has a color fax, the machine's 'handshake' will be sent as black and white. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 If a sending...
...Allow the machine to warm up. The machine will be received into the slot to make sure it , the color fax will request that you know is empty. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is in again seating it , the...to Distinctive Ring mode. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is working. Allow the machine to cool down. If a sending machine has a color fax, the machine's 'handshake' will be sent as black and white. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 If a sending...
Users Manual - English
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...One-Touch or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 12-6.) Reload the correct size of Memory The machine's memory is not programmed. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE... operation in the memory. See Printer jam or paper jam on page 6-3.) -OR- ACTION Add paper, and then press Black Start or Color Start. To gain extra memory, you dialed does not Response/Busy answer or is not the correct size. ERROR MESSAGES ERROR MESSAGE CAUSE No...
...One-Touch or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 12-6.) Reload the correct size of Memory The machine's memory is not programmed. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE... operation in the memory. See Printer jam or paper jam on page 6-3.) -OR- ACTION Add paper, and then press Black Start or Color Start. To gain extra memory, you dialed does not Response/Busy answer or is not the correct size. ERROR MESSAGES ERROR MESSAGE CAUSE No...
Users Manual - English
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... the document support and the document tray. Go to Scan The machine has a mechanical problem. -OR- Press Menu/Set, 9, 0, 1. 2. For MFC-3340CN, you cannot enter fax transfer mode. 3. After the faxes are present, you can transfer them to another fax machine. Using ▲ or ...the machine has faxes in the machine. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Enter the fax number to your PC. Transfer faxes to your PC (MFC-3340CN only) You can forward the faxes to another ...
... the document support and the document tray. Go to Scan The machine has a mechanical problem. -OR- Press Menu/Set, 9, 0, 1. 2. For MFC-3340CN, you cannot enter fax transfer mode. 3. After the faxes are present, you can transfer them to another fax machine. Using ▲ or ...the machine has faxes in the machine. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Enter the fax number to your PC. Transfer faxes to your PC (MFC-3340CN only) You can forward the faxes to another ...
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Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
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Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Paper is jammed in the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Printer jam or paper jam Remove the jammed paper depending on where it .
Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Paper is jammed in the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Printer jam or paper jam Remove the jammed paper depending on where it .
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Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper.
Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper.
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5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
Users Manual - English
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...on both the machine and your machine is between 68°F to two years if kept in text or graphics. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 12-25.) Check to see if the...In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. The machine prints blank pages. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Clean the print head. (See Cleaning the print head on page 12... Printing' mode to load paper, envelopes and post cards on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE
...on both the machine and your machine is between 68°F to two years if kept in text or graphics. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 12-25.) Check to see if the...In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. The machine prints blank pages. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Clean the print head. (See Cleaning the print head on page 12... Printing' mode to load paper, envelopes and post cards on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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... not curled. (See About paper on page 1-15.) Check that the paper size setting in the application and in the paper tray at any one time. In the printer driver 'Basic' tab, click the 'Settings', and uncheck the 'Bi-Directional Printing'. If you are cut off . ...loaded properly in the paper tray. (See How to '256 colors.' The printouts are the same. Highest resolution needs longer data processing, transfer and printing time. The sender's scanner may improve the print speed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce ...
... not curled. (See About paper on page 1-15.) Check that the paper size setting in the application and in the paper tray at any one time. In the printer driver 'Basic' tab, click the 'Settings', and uncheck the 'Bi-Directional Printing'. If you are cut off . ...loaded properly in the paper tray. (See How to '256 colors.' The printouts are the same. Highest resolution needs longer data processing, transfer and printing time. The sender's scanner may improve the print speed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce ...
Users Manual - English
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...the menu setting of memory. If there is dirty. (See Routine maintenance on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Try sending the fax again. If you frequently get 'Result... sure all telephone connections are secured. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . If there is illuminated. (See How to enter Fax...dial tone. Make a copy to check your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) ...
...the menu setting of memory. If there is dirty. (See Routine maintenance on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Try sending the fax again. If you frequently get 'Result... sure all telephone connections are secured. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . If there is illuminated. (See How to enter Fax...dial tone. Make a copy to check your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) ...
Users Manual - English
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...in copies Sometimes you answered on the line, the signal can temporarily interrupt or disrupt the faxes. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Make sure the Brother TWAIN/WIA driver is crucial to the machine. When your business, we recommend a separate phone line with custom features...a calling fax machine and respond with your machine is not showing an error message on page 12-23.) Scanning Difficulties (MFC-3240C and MFC-3340CN only) TWAIN/WIA errors appear while scanning. If you may mistakenly interpret certain voices or music on copies. Custom ...
...in copies Sometimes you answered on the line, the signal can temporarily interrupt or disrupt the faxes. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Make sure the Brother TWAIN/WIA driver is crucial to the machine. When your business, we recommend a separate phone line with custom features...a calling fax machine and respond with your machine is not showing an error message on page 12-23.) Scanning Difficulties (MFC-3240C and MFC-3340CN only) TWAIN/WIA errors appear while scanning. If you may mistakenly interpret certain voices or music on copies. Custom ...
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...minute after you continue. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE a)Have you have to unplug the power... cord of the above do the following: 1. Reconnect the LAN cable to the hub to turn it back in Ready mode. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk...
...minute after you continue. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE a)Have you have to unplug the power... cord of the above do the following: 1. Reconnect the LAN cable to the hub to turn it back in Ready mode. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk...
Users Manual - English
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...). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. Unless interference is a recurring problem on the phone line, we recommend that you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 The...
...). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. Unless interference is a recurring problem on the phone line, we recommend that you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 The...
Users Manual - English
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... cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. The machine will go back to improve print quality Cleaning the print head To ensure good print quality, the machine will regularly clean... TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. How to standby mode automatically. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on ...
... cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. The machine will go back to improve print quality Cleaning the print head To ensure good print quality, the machine will regularly clean... TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. How to standby mode automatically. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on ...
Users Manual - English
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...Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 If you if the print quality is OK by printing the Print Quality Check Sheet and looking at the nozzle check pattern. 1 Press... Ink. 2 Press ▲ or ▼ to select Test Print. Press Menu/Set. 4 Press Color Start. Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to...
...Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 If you if the print quality is OK by printing the Print Quality Check Sheet and looking at the nozzle check pattern. 1 Press... Ink. 2 Press ▲ or ▼ to select Test Print. Press Menu/Set. 4 Press Color Start. Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to...
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... package has passed. If ink is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). After the print head nozzle is finished, press Color Start. Caution Do NOT touch the print head. Or,...) for black or three colors with a problem. The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit. The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE
... package has passed. If ink is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). After the print head nozzle is finished, press Color Start. Caution Do NOT touch the print head. Or,...) for black or three colors with a problem. The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit. The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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... begins printing the Alignment Check Sheet. If the number 5 sample of the test print that most closely matches number 0. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 18 Press Menu/Set. 4 Press Black Start or Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The LCD shows: Is Alignment OK? 1.Yes 2.No...
... begins printing the Alignment Check Sheet. If the number 5 sample of the test print that most closely matches number 0. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 18 Press Menu/Set. 4 Press Black Start or Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The LCD shows: Is Alignment OK? 1.Yes 2.No...
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...Bk:- + (MFC-3240C and MFC-3340CN only) You can check the ink that is left in Software User's Guide on the CD-ROM.) 12 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Checking the ink volume You can check the ink volume from your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on... or greater) (not available for DCP-110C and MFC-210C) on page 8-45 in the cartridge. 1 Press Ink. 2 Press ▲ or ▼ to check. The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume.
...Bk:- + (MFC-3240C and MFC-3340CN only) You can check the ink that is left in Software User's Guide on the CD-ROM.) 12 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Checking the ink volume You can check the ink volume from your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on... or greater) (not available for DCP-110C and MFC-210C) on page 8-45 in the cartridge. 1 Press Ink. 2 Press ▲ or ▼ to check. The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume.