Users Manual - English
Page 9
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
Page 125
... 137. Pages are printed, but there are fully closed. Paper is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. Visit us at http://solutions...
... 137. Pages are printed, but there are fully closed. Paper is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. Visit us at http://solutions...
Users Manual - English
Page 126
... area. Cancel the print job if you selected in the printer memory. If you want to delete the remaining data in the current driver setting. See Control panel buttons on page 113. Troubleshooting Error messages in . Error message Action Cartridge Position Error ...; Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will report problems with the printer. Incorrect paper size for automatic duplex printing ...
... area. Cancel the print job if you selected in the printer memory. If you want to delete the remaining data in the current driver setting. See Control panel buttons on page 113. Troubleshooting Error messages in . Error message Action Cartridge Position Error ...; Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will report problems with the printer. Incorrect paper size for automatic duplex printing ...
Users Manual - English
Page 127
...Setting... Increase the RAMDISK size. Replace PF KitMP Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on your document or cut...best combination of your document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 111. If there is paper... the same size paper that meets Brother's recommended paper specifications. Cancel the print job if you selected in the current driver setting. Troubleshooting Error message Action No Paper No Paper...
...Setting... Increase the RAMDISK size. Replace PF KitMP Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on your document or cut...best combination of your document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 111. If there is paper... the same size paper that meets Brother's recommended paper specifications. Cancel the print job if you selected in the current driver setting. Troubleshooting Error message Action No Paper No Paper...
Users Manual - English
Page 128
... before you want to delete the remaining data in the printer memory. Cancel the print job if you want to prevent automatic reduction in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows®... driver or the control panel. Change the following settings in the printer memory. Error message Memory Full Print...
... before you want to delete the remaining data in the printer memory. Cancel the print job if you want to prevent automatic reduction in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows®... driver or the control panel. Change the following settings in the printer memory. Error message Memory Full Print...
Users Manual - English
Page 129
...Tray in the Paper Source of the printer driver. 7 The printer does not feed The printer can feed envelopes from the MP tray. Make sure that meets Brother recommended paper specifications. (See About paper on page 6.) Problem Recommendation The printer does not feed paper. If... Reduce the amount of your software. (See your envelopes. See Cleaning the paper pick-up roller. application to a thin setting. Troubleshooting Paper handling 7 First, make sure that you are using . You must set up the output tray support flap. 1 119 it , before printing...
...Tray in the Paper Source of the printer driver. 7 The printer does not feed The printer can feed envelopes from the MP tray. Make sure that meets Brother recommended paper specifications. (See About paper on page 6.) Problem Recommendation The printer does not feed paper. If... Reduce the amount of your software. (See your envelopes. See Cleaning the paper pick-up roller. application to a thin setting. Troubleshooting Paper handling 7 First, make sure that you are using . You must set up the output tray support flap. 1 119 it , before printing...
Users Manual - English
Page 130
...Clear the jammed paper as shown below , you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. The printer will be extremely hot. If the printer does not start printing, check that all the remaining jammed paper has been...below . 7 CAUTION After you can install the paper tray, and then close the front cover. If the printer still does not start printing automatically, press Go. To prevent injury, when you may get burned. Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside ...
...Clear the jammed paper as shown below , you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. The printer will be extremely hot. If the printer does not start printing, check that all the remaining jammed paper has been...below . 7 CAUTION After you can install the paper tray, and then close the front cover. If the printer still does not start printing automatically, press Go. To prevent injury, when you may get burned. Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside ...
Users Manual - English
Page 131
Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you have installed the drum unit improperly, then this may cause a paper jam in ... the paper tray and straighten the stack when you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine.
Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you have installed the drum unit improperly, then this may cause a paper jam in ... the paper tray and straighten the stack when you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine.
Users Manual - English
Page 132
Troubleshooting IMPORTANT We recommend that you put the drum unit and toner cartridge assembly back in at this point. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 d Pull the paper tray completely out of disposable paper or cloth in the illustration.
Troubleshooting IMPORTANT We recommend that you put the drum unit and toner cartridge assembly back in at this point. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 d Pull the paper tray completely out of disposable paper or cloth in the illustration.
Users Manual - English
Page 133
Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Troubleshooting f Push down and out of the drum unit. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Troubleshooting f Push down and out of the drum unit. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
Users Manual - English
Page 134
h Open the front cover. If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. Troubleshooting g Put the toner cartridge back into place.
h Open the front cover. If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. Troubleshooting g Put the toner cartridge back into place.
Users Manual - English
Page 135
CAUTION 7 After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. To prevent injury, when you may get burned. 125 Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot. If you do this, you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below.
CAUTION 7 After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. To prevent injury, when you may get burned. 125 Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot. If you do this, you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below.
Users Manual - English
Page 136
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. a Press the cover release button and then open the front cover. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 Clear the jammed paper as follows. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. a Press the cover release button and then open the front cover. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 Clear the jammed paper as follows. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
Users Manual - English
Page 137
Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the fuser unit. CAUTION After you touch the internal parts of the printer. 127 c Open the back cover. Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the printer will be extremely hot.
Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the fuser unit. CAUTION After you touch the internal parts of the printer. 127 c Open the back cover. Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the printer will be extremely hot.
Users Manual - English
Page 138
k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 g Fully close the front and back covers. Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). f Put the drum unit and toner cartridge assembly back in the printer.
k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 g Fully close the front and back covers. Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). f Put the drum unit and toner cartridge assembly back in the printer.
Users Manual - English
Page 139
... Put in a new drum unit. Call Brother Customer Service. Examples of the driver. Put in a new drum unit. Turn off Toner Save Mode in the printer Properties tab of poor print quality Recommendation Check the printer's environment. Conditions such as humidity, high temperatures, ... the drum unit on another computer. Check the interface cable or try the printer on page 102. Make sure that you use paper that meets our specifications. See About paper on page 85). Troubleshooting Improving the print quality 7 If you have a print quality problem, print ...
... Put in a new drum unit. Call Brother Customer Service. Examples of the driver. Put in a new drum unit. Turn off Toner Save Mode in the printer Properties tab of poor print quality Recommendation Check the printer's environment. Conditions such as humidity, high temperatures, ... the drum unit on another computer. Check the interface cable or try the printer on page 102. Make sure that you use paper that meets our specifications. See About paper on page 85). Troubleshooting Improving the print quality 7 If you have a print quality problem, print ...
Users Manual - English
Page 140
... position (a). Lines across the page Make sure that you use paper that you are now using. Check the printer's environment. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. Conditions such as high humidity ..., bands or ribbing across the page 130 Hollow print The drum unit may be damaged. Call Brother Customer Service. 7 All black White lines across the page Check the printer's environment. Put in a new drum unit. (See Replacing the drum unit on page 102. ...
... position (a). Lines across the page Make sure that you use paper that you are now using. Check the printer's environment. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. Conditions such as high humidity ..., bands or ribbing across the page 130 Hollow print The drum unit may be damaged. Call Brother Customer Service. 7 All black White lines across the page Check the printer's environment. Put in a new drum unit. (See Replacing the drum unit on page 102. ...
Users Manual - English
Page 141
... follows: 7 1) Put the print sample in a new drum unit. Put in front of the drum unit, and find the exact position of the poor print. Troubleshooting Examples of poor print quality Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. White Spots...
... follows: 7 1) Put the print sample in a new drum unit. Put in front of the drum unit, and find the exact position of the poor print. Troubleshooting Examples of poor print quality Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. White Spots...
Users Manual - English
Page 142
... Check the paper type and quality. See Clean the drum unit as follows: on page 131. Do not use label sheets for laser printers, the glue from the MP tray on page 108. The toner cartridge may be damaged. Page skewed If you use paper that ... Brother Customer Service. Make sure that the guides are using the multi-purpose tray, see Printing on plain paper, bond paper or transparencies from the sheets may be damaged. Clean the primary corona wire inside of the printer on page 16. The paper tray may be damaged. Troubleshooting ...
... Check the paper type and quality. See Clean the drum unit as follows: on page 131. Do not use label sheets for laser printers, the glue from the MP tray on page 108. The toner cartridge may be damaged. Page skewed If you use paper that ... Brother Customer Service. Make sure that the guides are using the multi-purpose tray, see Printing on plain paper, bond paper or transparencies from the sheets may be damaged. Clean the primary corona wire inside of the printer on page 16. The paper tray may be damaged. Troubleshooting ...
Users Manual - English
Page 143
... Creases Note When you have been in the input tray. 7 Make sure that the paper is pulled down when you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. See About paper on page... envelope levers inside the back cover is loaded properly. Turn over the stack of poor print quality Recommendation Check the paper type and quality. Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the paper tray too long. See About paper on page 11...
... Creases Note When you have been in the input tray. 7 Make sure that the paper is pulled down when you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. See About paper on page... envelope levers inside the back cover is loaded properly. Turn over the stack of poor print quality Recommendation Check the paper type and quality. Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the paper tray too long. See About paper on page 11...