Users Manual - English
Page 7
... the outside of the printer...73 Cleaning the inside of Conformity ...121 vi for your safety ...120 EC Declaration of the printer...74 Cleaning the corona wire...77 6 Troubleshooting 79 Identifying your problem ...HL-2150N / HL-2170W only) ...110 Print bar codes or expanded characters 110 B Appendix (for Europe and Other Countries) 117 Brother numbers ...117 Important information: regulations ...118 Radio interference (220 to 240 volt model only 118 International ENERGY STAR® Compliance Statement 118 IEC 60825-1 specification (220 to 240 volt model only 118 Internal laser...
... the outside of the printer...73 Cleaning the inside of Conformity ...121 vi for your safety ...120 EC Declaration of the printer...74 Cleaning the corona wire...77 6 Troubleshooting 79 Identifying your problem ...HL-2150N / HL-2170W only) ...110 Print bar codes or expanded characters 110 B Appendix (for Europe and Other Countries) 117 Brother numbers ...117 Important information: regulations ...118 Radio interference (220 to 240 volt model only 118 International ENERGY STAR® Compliance Statement 118 IEC 60825-1 specification (220 to 240 volt model only 118 Internal laser...
Users Manual - English
Page 87
... The front cover and fuser cover are fully closed. Paper is inserted properly in the Status Monitor on page 80. Printer printed an Error Message See Error message printout on page 82. Paper handling (See Paper handling on page 83 and Paper jams ...then go to the page suggested below. Printer LED is blinking See LEDs (Light Emitting Diodes) on page 97.) 6 6 6 6 6 79 Printer does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. 6 Troubleshooting 6 You can correct most problems by yourself. ...
... The front cover and fuser cover are fully closed. Paper is inserted properly in the Status Monitor on page 80. Printer printed an Error Message See Error message printout on page 82. Paper handling (See Paper handling on page 83 and Paper jams ...then go to the page suggested below. Printer LED is blinking See LEDs (Light Emitting Diodes) on page 97.) 6 6 6 6 6 79 Printer does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. 6 Troubleshooting 6 You can correct most problems by yourself. ...
Users Manual - English
Page 88
... of your printer (e.g Brother HL-2140), and then Status Monitor. 1 Programs for the Status Monitor is empty, put a new stack of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following table. See About paper on page 5. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error messages...
... of your printer (e.g Brother HL-2140), and then Status Monitor. 1 Programs for the Status Monitor is empty, put a new stack of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following table. See About paper on page 5. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error messages...
Users Manual - English
Page 89
... them on page 85. See Paper jams and how to identify the error. See Service call indications on page 5. Troubleshooting Error message No Paper Fed Manual Slot Action If the manual feed slot is near the end of paper ...the drum unit and toner cartridge assembly is installed properly. Close the fuser cover located behind the back cover of the printer. 6 The drum unit is empty, put a piece of its life. Buy a new drum unit to replace the... Jam Inside Load the same size paper that you use paper that meets Brother's recommended paper specifications.
... them on page 85. See Paper jams and how to identify the error. See Service call indications on page 5. Troubleshooting Error message No Paper Fed Manual Slot Action If the manual feed slot is near the end of paper ...the drum unit and toner cartridge assembly is installed properly. Close the fuser cover located behind the back cover of the printer. 6 The drum unit is empty, put a piece of its life. Buy a new drum unit to replace the... Jam Inside Load the same size paper that you use paper that meets Brother's recommended paper specifications.
Users Manual - English
Page 90
Troubleshooting Error message printout 6 The printer can also report problems by printing an error message. PRINT OVERRUN Reduce the complexity of your document or reduce the print resolution. Press the Go button to prevent automatic reduction in the resolution. (The printer has printed the... clear the error, reduce the complexity of your document or reduce 6 the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the printer memory. See Go button on your document before you print to print the remaining data in the supplied ...
Troubleshooting Error message printout 6 The printer can also report problems by printing an error message. PRINT OVERRUN Reduce the complexity of your document or reduce the print resolution. Press the Go button to prevent automatic reduction in the resolution. (The printer has printed the... clear the error, reduce the complexity of your document or reduce 6 the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the printer memory. See Go button on your document before you print to print the remaining data in the supplied ...
Users Manual - English
Page 91
...and put it is helpful to print on page 85.) The printer does not print. Make sure that the cable is straight. Troubleshooting Paper handling 6 First, make sure that you are using paper that meets Brother's recommended paper specifications. (See About paper on page 5.) ...Problem Recommendation The printer does not feed paper. If there is paper in...
...and put it is helpful to print on page 85.) The printer does not print. Make sure that the cable is straight. Troubleshooting Paper handling 6 First, make sure that you are using paper that meets Brother's recommended paper specifications. (See About paper on page 5.) ...Problem Recommendation The printer does not feed paper. If there is paper in...
Users Manual - English
Page 92
Then push the flap to the left or right to release one at a time into the holes of the posts (2) on the flap and pull up. 1 6 2 b Attach the support flap 1 (1) to the back output tray by first lifting the flap up. Recommendation Follow these steps: a Remove the output tray support flap 1 (1) from the top of the printer by inserting the posts of the support flap one of the back output tray. 1 84 Troubleshooting Problem The paper slides off the back output tray.
Then push the flap to the left or right to release one at a time into the holes of the posts (2) on the flap and pull up. 1 6 2 b Attach the support flap 1 (1) to the back output tray by first lifting the flap up. Recommendation Follow these steps: a Remove the output tray support flap 1 (1) from the top of the printer by inserting the posts of the support flap one of the back output tray. 1 84 Troubleshooting Problem The paper slides off the back output tray.
Users Manual - English
Page 93
Troubleshooting 6 6 HOT SURFACE After you add new paper. The printer will be extremely hot. Note Always remove all the remaining jammed paper has been removed from the printer. If the jammed paper is removed completely by following the steps below . If the printer... still does not start printing automatically, press the Go button. If the printer does not start printing, check that all paper from feeding through the printer...prevent multiple sheets of the printer, DO NOT touch the ... clear them If a paper jam occurs, the printer will flash the Error LED as follows. Clear the...
Troubleshooting 6 6 HOT SURFACE After you add new paper. The printer will be extremely hot. Note Always remove all the remaining jammed paper has been removed from the printer. If the jammed paper is removed completely by following the steps below . If the printer... still does not start printing automatically, press the Go button. If the printer does not start printing, check that all paper from feeding through the printer...prevent multiple sheets of the printer, DO NOT touch the ... clear them If a paper jam occurs, the printer will flash the Error LED as follows. Clear the...
Users Manual - English
Page 94
The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 6 CAUTION We recommend that you put the drum unit and toner cartridge assembly back in case you accidentally spill or scatter toner. c Close the front cover. Note Do not put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in at this point. 86 a Open the front cover. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration. Troubleshooting b Slowly take out the drum unit and toner cartridge assembly.
The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 6 CAUTION We recommend that you put the drum unit and toner cartridge assembly back in case you accidentally spill or scatter toner. c Close the front cover. Note Do not put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in at this point. 86 a Open the front cover. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration. Troubleshooting b Slowly take out the drum unit and toner cartridge assembly.
Users Manual - English
Page 95
d Pull the paper tray completely out of the printer. Troubleshooting 6 f Open the back cover (back output tray). 87 e Pull the jammed paper down and out of the printer.
d Pull the paper tray completely out of the printer. Troubleshooting 6 f Open the back cover (back output tray). 87 e Pull the jammed paper down and out of the printer.
Users Manual - English
Page 96
Wait for the printer to open the fuser cover (1). g Pull the tab toward you to cool down before you have just used the printer, some internal parts of the printer will be extremely hot. i Close the back cover (back output tray). 88 Troubleshooting 1 6 h Pull the jammed paper out of the printer. HOT SURFACE After you touch the internal parts of the fuser unit.
Wait for the printer to open the fuser cover (1). g Pull the tab toward you to cool down before you have just used the printer, some internal parts of the printer will be extremely hot. i Close the back cover (back output tray). 88 Troubleshooting 1 6 h Pull the jammed paper out of the printer. HOT SURFACE After you touch the internal parts of the fuser unit.
Users Manual - English
Page 97
If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Clear the jammed paper if there is any inside the drum unit. 6 CAUTION Handle the toner cartridge carefully. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 89 Troubleshooting j Push down the green lock lever and take the toner cartridge out of the drum unit.
If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Clear the jammed paper if there is any inside the drum unit. 6 CAUTION Handle the toner cartridge carefully. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 89 Troubleshooting j Push down the green lock lever and take the toner cartridge out of the drum unit.
Users Manual - English
Page 98
Troubleshooting k Put the toner cartridge back into the drum unit until you put the cartridge in the printer. o Make sure that the Error LED is now off. 90 Put the drum unit and toner cartridge assembly back in the printer. 6 m Put the paper tray firmly back in properly, the green lock lever will lift automatically. If you hear it lock into place. n Close the front cover. l Open the front cover.
Troubleshooting k Put the toner cartridge back into the drum unit until you put the cartridge in the printer. o Make sure that the Error LED is now off. 90 Put the drum unit and toner cartridge assembly back in the printer. 6 m Put the paper tray firmly back in properly, the green lock lever will lift automatically. If you hear it lock into place. n Close the front cover. l Open the front cover.
Users Manual - English
Page 99
... using. Conditions such as humidity, high temperatures, and so on page 56). Call Brother Customer Service. 91 See Positioning the printer on page 4. If the whole page is probably not the printer. Call Brother Customer Service. Put in a new drum unit. See Replacing the toner cartridge on... in a new drum unit. See Replacing the drum unit on page 5. Put in the printer Properties tab of paper you use paper that meets our specifications. Troubleshooting Improving the print quality 6 If you use paper that meets our specifications. Check the interface cable or ...
... using. Conditions such as humidity, high temperatures, and so on page 56). Call Brother Customer Service. 91 See Positioning the printer on page 4. If the whole page is probably not the printer. Call Brother Customer Service. Put in a new drum unit. See Replacing the toner cartridge on... in a new drum unit. See Replacing the drum unit on page 5. Put in the printer Properties tab of paper you use paper that meets our specifications. Troubleshooting Improving the print quality 6 If you use paper that meets our specifications. Check the interface cable or ...
Users Manual - English
Page 100
...abcdefghijk ABCD abcde 01234 Make sure that you use paper that you are now using. Check the printer's environment. Put in the drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you use thinner paper than what you choose the correct ...sure that meets our specifications. Put in a new toner cartridge. Call Brother Customer Service. A rough surfaced paper or thick print media can cause hollow print. See Cleaning on page 69. Clean the inside of the printer and the primary corona wire in a new drum unit. See Replacing the...
...abcdefghijk ABCD abcde 01234 Make sure that you use paper that you are now using. Check the printer's environment. Put in the drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you use thinner paper than what you choose the correct ...sure that meets our specifications. Put in a new toner cartridge. Call Brother Customer Service. A rough surfaced paper or thick print media can cause hollow print. See Cleaning on page 69. Clean the inside of the printer and the primary corona wire in a new drum unit. See Replacing the...
Users Manual - English
Page 101
Troubleshooting Examples of the poor print. Clean the drum unit as follows: 6 a Put the print sample in front of the drum unit, and find the exact ...
Troubleshooting Examples of the poor print. Clean the drum unit as follows: 6 a Put the print sample in front of the drum unit, and find the exact ...
Users Manual - English
Page 102
Troubleshooting Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across ...by sliding the green tab. Put in a new toner cartridge. See page 93. Do not use label sheets for laser printers, the glue from the paper tray on page 5. Check the paper type and quality. Put in a new drum... or staples because they will cause paper to the OPC drum surface. Curled or wavy 94 Call your dealer or Brother Customer Service. See About paper on page 13. The paper tray may be damaged. Put in the ...
Troubleshooting Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across ...by sliding the green tab. Put in a new toner cartridge. See page 93. Do not use label sheets for laser printers, the glue from the paper tray on page 5. Check the paper type and quality. Put in a new drum... or staples because they will cause paper to the OPC drum surface. Curled or wavy 94 Call your dealer or Brother Customer Service. See About paper on page 13. The paper tray may be damaged. Put in the ...
Users Manual - English
Page 103
...; Check the paper type and quality. See Printing on plain paper, bond paper and transparencies from the paper tray on page 41 (For macintosh®). Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray. Choose Improve Toner Fixing mode in the... printer driver. If you print only a few pages, change the printer driver setting in Media Type to 6 a thin setting. 95 See About paper on page 5. Turn over the stack of...
...; Check the paper type and quality. See Printing on plain paper, bond paper and transparencies from the paper tray on page 41 (For macintosh®). Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray. Choose Improve Toner Fixing mode in the... printer driver. If you print only a few pages, change the printer driver setting in Media Type to 6 a thin setting. 95 See About paper on page 5. Turn over the stack of...
Users Manual - English
Page 104
See Improve Print Output in the printer driver when you do not use our recommended paper. Examples of poor print quality Curled Troubleshooting Recommendation Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps ...
See Improve Print Output in the printer driver when you do not use our recommended paper. Examples of poor print quality Curled Troubleshooting Recommendation Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps ...
Users Manual - English
Page 105
... your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the supplied Windows® driver and try again. Make sure that you are using an interface-switching device, remove it. Troubleshooting Solving print problems 6 Problem The printer prints unexpectedly or it is printed. 1 Choose the...
... your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the supplied Windows® driver and try again. Make sure that you are using an interface-switching device, remove it. Troubleshooting Solving print problems 6 Problem The printer prints unexpectedly or it is printed. 1 Choose the...