Users Manual - English
Page 4
...TROUBLESHOOTING Identifying your problem 4-1 Control Panel Indications 4-2 Operator calls and how to clear them 4-2 Service call indications 4-4 Error messages in the Status Monitor 4-6 Error message printouts 4-8 Paper Handling 4-10 PAPER JAMS and how to clear them 4-11 Others 4-16 For printing with the Serial Interface (For HL...-1250 Only)... 4-16 For DOS users (For HL-1240/1250 Only 4-16 For Apple Macintosh Computers user using RS-100M (For HL-1250 Only 4-17 For iMac and Power Macintosh G3 with USB (For HL-1240/1250 Only 4-17 Improving the ...
...TROUBLESHOOTING Identifying your problem 4-1 Control Panel Indications 4-2 Operator calls and how to clear them 4-2 Service call indications 4-4 Error messages in the Status Monitor 4-6 Error message printouts 4-8 Paper Handling 4-10 PAPER JAMS and how to clear them 4-11 Others 4-16 For printing with the Serial Interface (For HL...-1250 Only)... 4-16 For DOS users (For HL-1240/1250 Only 4-16 For Apple Macintosh Computers user using RS-100M (For HL-1250 Only 4-17 For iMac and Power Macintosh G3 with USB (For HL-1240/1250 Only 4-17 Improving the ...
Users Manual - English
Page 75
...cable is securely connected between the printer and computer. • The correct driver for the printer is installed and selected. • The PC is set up to connect to the correct printer port. CHAPTER4 TROUBLESHOOTING CHAPTER 4 TROUBLESHOOTING Identifying your problem First, check the... following list and refer to the section listed. • Printer LED is blinking • Status Monitor Error Message appears • ...
...cable is securely connected between the printer and computer. • The correct driver for the printer is installed and selected. • The PC is set up to connect to the correct printer port. CHAPTER4 TROUBLESHOOTING CHAPTER 4 TROUBLESHOOTING Identifying your problem First, check the... following list and refer to the section listed. • Printer LED is blinking • Status Monitor Error Message appears • ...
Users Manual - English
Page 77
Reinstall the paper and press the panel button. Load paper into the printer referring to clear them". Purchase a new toner cartridge and have it ready for when Toner ...Drum Ready Paper Alarm Toner Data Drum Ready Paper Alarm Toner Data Error Paper jam No paper Misfeed Toner low CHAPTER 4 TROUBLESHOOTING Action Clear the paper jam by referring to the next section "PAPER JAMS and how to Chapter 1 and press the panel...Alarm Toner Data Cover open Other errors If the error is not cleared even after closing the printer, open and close the front cover again. Press the panel button if the...
Reinstall the paper and press the panel button. Load paper into the printer referring to clear them". Purchase a new toner cartridge and have it ready for when Toner ...Drum Ready Paper Alarm Toner Data Drum Ready Paper Alarm Toner Data Error Paper jam No paper Misfeed Toner low CHAPTER 4 TROUBLESHOOTING Action Clear the paper jam by referring to the next section "PAPER JAMS and how to Chapter 1 and press the panel...Alarm Toner Data Cover open Other errors If the error is not cleared even after closing the printer, open and close the front cover again. Press the panel button if the...
Users Manual - English
Page 79
Please note the indication and report the error status and problem by referring to print again. CHAPTER 4 TROUBLESHOOTING If you cannot clear the error and see any of these service call . 4-5 If you see the same service call indication after turning on and try to the above table. Note Ensure that the front cover is fully closed before reporting a Service call indications, turn off the power switch, wait a few seconds, then turn it on the printer, consult your dealer or our authorized service representative.
Please note the indication and report the error status and problem by referring to print again. CHAPTER 4 TROUBLESHOOTING If you cannot clear the error and see any of these service call . 4-5 If you see the same service call indication after turning on and try to the above table. Note Ensure that the front cover is fully closed before reporting a Service call indications, turn off the power switch, wait a few seconds, then turn it on the printer, consult your dealer or our authorized service representative.
Users Manual - English
Page 81
... document before you print to prevent automatic reduction of the resolution. (For HL-1250 Only) • Expand the printer memory by adding a commercially available SIMM memory. Refer to 'How to ...Turn the power switch off, wait a few seconds and then turn it on again. CHAPTER 4 TROUBLESHOOTING Error message MEMORY FULL Action • Press the panel button to print the data remaining in ... and then turn it on again. RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution.) FUSER MALFUNCTION LASER BD MALFUNCTION SCANNER MALFUNCTION D-RAM ERROR NV-RAM ERROR MAIN...
... document before you print to prevent automatic reduction of the resolution. (For HL-1250 Only) • Expand the printer memory by adding a commercially available SIMM memory. Refer to 'How to ...Turn the power switch off, wait a few seconds and then turn it on again. CHAPTER 4 TROUBLESHOOTING Error message MEMORY FULL Action • Press the panel button to print the data remaining in ... and then turn it on again. RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution.) FUSER MALFUNCTION LASER BD MALFUNCTION SCANNER MALFUNCTION D-RAM ERROR NV-RAM ERROR MAIN...
Users Manual - English
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CHAPTER 4 TROUBLESHOOTING Error Message SERIAL INTERFACE OVERRUN ERROR (HL-1250 Only) SERIAL INTERFACE INPUT BUFFER OVERFLOW (HL-1250 Only) Action • Press the control panel button to resume printing. • Check the communication parameter settings such as the handshake protocols on both your computer and printer. • If the error occurs again, the interface hardware may be damaged, consult your dealer. • Press the control panel button to resume printing. • If the error occurs again, the interface's hardware may be damaged. Please consult your dealer. 4-9
CHAPTER 4 TROUBLESHOOTING Error Message SERIAL INTERFACE OVERRUN ERROR (HL-1250 Only) SERIAL INTERFACE INPUT BUFFER OVERFLOW (HL-1250 Only) Action • Press the control panel button to resume printing. • Check the communication parameter settings such as the handshake protocols on both your computer and printer. • If the error occurs again, the interface hardware may be damaged, consult your dealer. • Press the control panel button to resume printing. • If the error occurs again, the interface's hardware may be damaged. Please consult your dealer. 4-9
Users Manual - English
Page 85
When you have just used the printer, some internal parts of the printer, never touch the shaded parts shown in the following diagram. Drum Ready Paper Alarm Toner Data Fig. 4-3 LED indication caused by lighting the LEDs as shown below. High temperature Front view Fig 4-4 Inside the printer High temperature Rear view 4-11 CHAPTER 4 TROUBLESHOOTING PAPER JAMS and how to clear them When a paper jam occurs, the printer indicates by a paper jam Warning After you open the front or rear cover of the printer are extremely hot.
When you have just used the printer, some internal parts of the printer, never touch the shaded parts shown in the following diagram. Drum Ready Paper Alarm Toner Data Fig. 4-3 LED indication caused by lighting the LEDs as shown below. High temperature Front view Fig 4-4 Inside the printer High temperature Rear view 4-11 CHAPTER 4 TROUBLESHOOTING PAPER JAMS and how to clear them When a paper jam occurs, the printer indicates by a paper jam Warning After you open the front or rear cover of the printer are extremely hot.
Users Manual - English
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CHAPTER 4 TROUBLESHOOTING Fig. 4-6 Pull the jammed paper up and out of the printer. Open the front cover. 4-13 2. Pull any jammed paper up and out 3.
CHAPTER 4 TROUBLESHOOTING Fig. 4-6 Pull the jammed paper up and out of the printer. Open the front cover. 4-13 2. Pull any jammed paper up and out 3.
Users Manual - English
Page 88
CHAPTER 4 TROUBLESHOOTING 4. Do not remove the drum unit assembly with additional force at this time if you cannot remove it easily. Instead, pull the edge of the printer. Pull any jammed paper up and out of the jammed paper from the paper cassette. Remove the drum unit assembly. Fig. 4-7 Remove the drum unit assembly Fig. 4-8 Pull the jammed paper 4-14
CHAPTER 4 TROUBLESHOOTING 4. Do not remove the drum unit assembly with additional force at this time if you cannot remove it easily. Instead, pull the edge of the printer. Pull any jammed paper up and out of the jammed paper from the paper cassette. Remove the drum unit assembly. Fig. 4-7 Remove the drum unit assembly Fig. 4-8 Pull the jammed paper 4-14
Users Manual - English
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Fig. 4-9 Electrodes 5. Install the drum unit assembly and close the front cover. 4-15 CHAPTER 4 TROUBLESHOOTING ! Open the rear cover and pull the jammed paper out of the printer, the fuser may get dirty with toner powder and may result in toner scatter on the printed pages stops. Print a few copies of the test... shown below to prevent damage to pull the paper towards the back of the fuser unit. Close the rear cover. 7. If you have to the printer caused by static electricity.
Fig. 4-9 Electrodes 5. Install the drum unit assembly and close the front cover. 4-15 CHAPTER 4 TROUBLESHOOTING ! Open the rear cover and pull the jammed paper out of the printer, the fuser may get dirty with toner powder and may result in toner scatter on the printed pages stops. Print a few copies of the test... shown below to prevent damage to pull the paper towards the back of the fuser unit. Close the rear cover. 7. If you have to the printer caused by static electricity.
Users Manual - English
Page 91
... • Check the printer is selected with USB (For HL-1240/1250 Only) Problem HL-1240 (or HL-1250) does not appear in Chooser. Recommendation • Make sure that the supplied Macintosh printer driver is installed correctly. Make sure that the supplied Macintosh printer driver is installed in ...with Chooser. • Check the PORT selection within the Chooser : it is turned on printer cable types. CHAPTER 4 TROUBLESHOOTING For Apple Macintosh Computers user using RS-100M (For HL-1250 Only) Problem Unable to print from application software. For iMac and Power Macintosh G3 ...
... • Check the printer is selected with USB (For HL-1240/1250 Only) Problem HL-1240 (or HL-1250) does not appear in Chooser. Recommendation • Make sure that the supplied Macintosh printer driver is installed correctly. Make sure that the supplied Macintosh printer driver is installed in ...with Chooser. • Check the PORT selection within the Chooser : it is turned on printer cable types. CHAPTER 4 TROUBLESHOOTING For Apple Macintosh Computers user using RS-100M (For HL-1250 Only) Problem Unable to print from application software. For iMac and Power Macintosh G3 ...
Users Manual - English
Page 93
Image defect examples ABCDEFGH abcdefghijk ABCD abcde 01234 Toner specks Hollow print CHAPTER 4 TROUBLESHOOTING Recommendation • Make sure that you use paper that meets the specifications. See "How to clean the printer interior and Drum unit". • The drum unit may cause the problem. Install a new drum unit.... See "How to replace the Drum unit" in Chapter 3. • Make sure that you are currently using. • Check the printer's environment as conditions such as high humidity may cause this situation to replace the Drum unit" in Chapter 1. • The drum unit may be...
Image defect examples ABCDEFGH abcdefghijk ABCD abcde 01234 Toner specks Hollow print CHAPTER 4 TROUBLESHOOTING Recommendation • Make sure that you use paper that meets the specifications. See "How to clean the printer interior and Drum unit". • The drum unit may cause the problem. Install a new drum unit.... See "How to replace the Drum unit" in Chapter 3. • Make sure that you are currently using. • Check the printer's environment as conditions such as high humidity may cause this situation to replace the Drum unit" in Chapter 1. • The drum unit may be...
Users Manual - English
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See "How to clean the surface of 94 mm (3.7 in Chapter 3. Caution Do not try to replace the Drum unit" in .). 4-21 Install a new drum unit. CHAPTER 4 TROUBLESHOOTING Image defect examples Recommendation ! White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm (3.7 in.). 94 mm (3.7 in.) 94 mm (3.7 in.) Printed pages have black spots at intervals of the photosensitive drum with 94 mm anything sharp such as ball-point pen etc. (3.7 in.) 94 mm (3.7 in.) • The drum unit may be damaged.
See "How to clean the surface of 94 mm (3.7 in Chapter 3. Caution Do not try to replace the Drum unit" in .). 4-21 Install a new drum unit. CHAPTER 4 TROUBLESHOOTING Image defect examples Recommendation ! White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm (3.7 in.). 94 mm (3.7 in.) 94 mm (3.7 in.) Printed pages have black spots at intervals of the photosensitive drum with 94 mm anything sharp such as ball-point pen etc. (3.7 in.) 94 mm (3.7 in.) • The drum unit may be damaged.
Users Manual - English
Page 97
... creases Recommendation • You may have sat for too long in the input tray. 4-23 See "What kind of paper can I use the printer infrequently, the paper may clear the problem by wiping the scanner window with a soft cloth. See "How to load paper into the paper cassette"... properly. See "How to replace the Toner cartridge" in Chapter 2. • Check the paper type and quality. Install a new toner cartridge. CHAPTER 4 TROUBLESHOOTING Image defect examples . Both high temperature and humidity will cause paper to load paper into the slot correctly. See "How to curl.
... creases Recommendation • You may have sat for too long in the input tray. 4-23 See "What kind of paper can I use the printer infrequently, the paper may clear the problem by wiping the scanner window with a soft cloth. See "How to load paper into the paper cassette"... properly. See "How to replace the Toner cartridge" in Chapter 2. • Check the paper type and quality. Install a new toner cartridge. CHAPTER 4 TROUBLESHOOTING Image defect examples . Both high temperature and humidity will cause paper to load paper into the slot correctly. See "How to curl.
Users Manual - English
Page 99
...Try setting the printer into HP emulation and then select the HP LaserJet IIP (for HL-1240) or HP LaserJet 6P (for this. • This is a problem usually relating to serial interface settings. Recommendation • Most laser printers have print (...leaving 62 printable lines). Your computer is not recognizing the printer's input buffer full signal. Sometimes it prints incorrect information. Adjust the top and bottom margins in your application printer emulation setting and the printer's emulation do not show up correctly. CHAPTER 4 TROUBLESHOOTING...
...Try setting the printer into HP emulation and then select the HP LaserJet IIP (for HL-1240) or HP LaserJet 6P (for this. • This is a problem usually relating to serial interface settings. Recommendation • Most laser printers have print (...leaving 62 printable lines). Your computer is not recognizing the printer's input buffer full signal. Sometimes it prints incorrect information. Adjust the top and bottom margins in your application printer emulation setting and the printer's emulation do not show up correctly. CHAPTER 4 TROUBLESHOOTING...
Quick Setup Guide - English
Page 2
... USB interface cable users. Table of Contents Carton Components For Windows® users only (Windows® 3.1x, 95/98 or NT 4.0) You can setup the printer by following the Initial Setup instructions on the CD-ROM. For Windows® users without CD-ROM drive only (Windows® 3.1x, 95/98) If... you don't have a CD-ROM drive, follow the instructions in this section. For Windows® users with USB) You can set up the printer easily by following the Initial Setup instructions on the supplied CD-ROM Troubleshooting For Network users See the Quick Network Setup Guide...
... USB interface cable users. Table of Contents Carton Components For Windows® users only (Windows® 3.1x, 95/98 or NT 4.0) You can setup the printer by following the Initial Setup instructions on the CD-ROM. For Windows® users without CD-ROM drive only (Windows® 3.1x, 95/98) If... you don't have a CD-ROM drive, follow the instructions in this section. For Windows® users with USB) You can set up the printer easily by following the Initial Setup instructions on the supplied CD-ROM Troubleshooting For Network users See the Quick Network Setup Guide...
Quick Setup Guide - English
Page 15
...Troubleshooting Problem All the LEDs are off printer status reporting in the device options tab in the printer driver. • Add memory to the printer. Exchange it with another one . • Check if you use the Reprint function the printer does not print all other devices and connect the port to the printer... feet) in length. - Press the control panel button. • Check that the power plug is connected correctly. • Check that the printer is turned on. • Check that the front cover is completely closed. • Check that the paper is inserted correctly into the paper ...
...Troubleshooting Problem All the LEDs are off printer status reporting in the device options tab in the printer driver. • Add memory to the printer. Exchange it with another one . • Check if you use the Reprint function the printer does not print all other devices and connect the port to the printer... feet) in length. - Press the control panel button. • Check that the power plug is connected correctly. • Check that the printer is turned on. • Check that the front cover is completely closed. • Check that the paper is inserted correctly into the paper ...
Service Manual
Page 3
...HL-1240/1250 printers. CHAPTER 4: DISASSEMBLY AND RE-ASSEMBLY Procedures for disassembling and re-assembling the mechanical system. A thorough understanding of this printer, based on information in this machine" or "the printer"). APPENDICES : Serial No. Information in service information bulletins (Technical Information). This manual consists of the printer etc. CHAPTER 6: TROUBLESHOOTING Reference values and adjustments, troubleshooting image defects, troubleshooting...of the laser printer (hereinafter referred to maintain the high printing quality and performance of the...
...HL-1240/1250 printers. CHAPTER 4: DISASSEMBLY AND RE-ASSEMBLY Procedures for disassembling and re-assembling the mechanical system. A thorough understanding of this printer, based on information in this machine" or "the printer"). APPENDICES : Serial No. Information in service information bulletins (Technical Information). This manual consists of the printer etc. CHAPTER 6: TROUBLESHOOTING Reference values and adjustments, troubleshooting image defects, troubleshooting...of the laser printer (hereinafter referred to maintain the high printing quality and performance of the...
Service Manual
Page 7
...SERVICE CALLS 6-4 2.1 Operator Calls...6-4 2.2 Service Calls ...6-4 3. CONNECTION DIAGRAM, HL-1240 A-16 9. IMAGE DEFECTS 6-23 7.1 Image Defect Examples 6-23 7.2 Troubleshooting Image Defect 6-24 7.3 Location of Grounding Contacts 6-41 7.3.1 Drum unit ...6-41 7.3.2 Printer body & paper cassette 6-41 8. MAIN PCB CIRCUIT DIAGRAM, HL-1240 (1/2 A-18 v INTRODUCTION ...6-1 1.1 Initial Check ...6-1 1.2 Warnings for Maintenance...Error Message Printouts 6-8 4. MALFUNCTIONS 6-18 7. SERIAL NO. HOW TO USE THE SELF-DIAGNOSTICS TOOLS A-10 6. CONNECTION DIAGRAM, HL-1250 A-17 10.
...SERVICE CALLS 6-4 2.1 Operator Calls...6-4 2.2 Service Calls ...6-4 3. CONNECTION DIAGRAM, HL-1240 A-16 9. IMAGE DEFECTS 6-23 7.1 Image Defect Examples 6-23 7.2 Troubleshooting Image Defect 6-24 7.3 Location of Grounding Contacts 6-41 7.3.1 Drum unit ...6-41 7.3.2 Printer body & paper cassette 6-41 8. MAIN PCB CIRCUIT DIAGRAM, HL-1240 (1/2 A-18 v INTRODUCTION ...6-1 1.1 Initial Check ...6-1 1.2 Warnings for Maintenance...Error Message Printouts 6-8 4. MALFUNCTIONS 6-18 7. SERIAL NO. HOW TO USE THE SELF-DIAGNOSTICS TOOLS A-10 6. CONNECTION DIAGRAM, HL-1250 A-17 10.
Service Manual
Page 111
... surfaces such as near water or a humidifier). The relative humidity is maintained between 20% and 80%. The printer is not located in a dusty place. CHAPTER 6 TROUBLESHOOTING CHAPTER6 TROUBLESHOOTING 1. The printer is not exposed to direct sunlight. The printer is increased, making it impossible to be blurred.] The print paper is damped. [If so, use fresh...
... surfaces such as near water or a humidifier). The relative humidity is maintained between 20% and 80%. The printer is not located in a dusty place. CHAPTER 6 TROUBLESHOOTING CHAPTER6 TROUBLESHOOTING 1. The printer is not exposed to direct sunlight. The printer is increased, making it impossible to be blurred.] The print paper is damped. [If so, use fresh...