Users Manual - English
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...Registration And Test Sheet or, for your convenience and most from within that country. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way...your product and special offers. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you bought the DCP. You can check here for all your Brother product. and, ■ will be made ...
...Registration And Test Sheet or, for your convenience and most from within that country. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way...your product and special offers. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you bought the DCP. You can check here for all your Brother product. and, ■ will be made ...
Users Manual - English
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... Canada Compliance Statement (Canada only 13-3 For your safety 13-3 International ENERGY STAR® Compliance Statement 13-3 Laser safety 13-4 FDA regulations 13-4 Important safety instructions 13-6 Trademarks 13-8 14 Troubleshooting and routine maintenance 14-1 Troubleshooting 14-1 Error messages 14-1 Original jams 14-4 Original is jammed in... jams 14-5 Paper is jammed in the duplex tray (For DCP-8025D 14-9 If you are having difficulty with your DCP 14-11 Improving the print quality 14-14 Packing and shipping the DCP 14-18 Routine maintenance 14-21 Cleaning the scanner 14-21 ...
... Canada Compliance Statement (Canada only 13-3 For your safety 13-3 International ENERGY STAR® Compliance Statement 13-3 Laser safety 13-4 FDA regulations 13-4 Important safety instructions 13-6 Trademarks 13-8 14 Troubleshooting and routine maintenance 14-1 Troubleshooting 14-1 Error messages 14-1 Original jams 14-4 Original is jammed in... jams 14-5 Paper is jammed in the duplex tray (For DCP-8025D 14-9 If you are having difficulty with your DCP 14-11 Improving the print quality 14-14 Packing and shipping the DCP 14-18 Routine maintenance 14-21 Cleaning the scanner 14-21 ...
Users Manual - English
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If you cannot clear the error and see the same service call Brother Customer Service at: 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514)685-6464 (in the tray or...after turning the DCP back on page 14-24.) Put paper in Montreal). The cover is full. (See Error messages on and try to print again. Check the LCD message. (See Troubleshooting and routine maintenance...lock lever is released. (See Scanner Lock Lever on page 1-5.) Check the LCD message. (See Troubleshooting and routine maintenance on page 14-1.) Memory is open Toner empty Paper error Red Scan lock Others Out...
If you cannot clear the error and see the same service call Brother Customer Service at: 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514)685-6464 (in the tray or...after turning the DCP back on page 14-24.) Put paper in Montreal). The cover is full. (See Error messages on and try to print again. Check the LCD message. (See Troubleshooting and routine maintenance...lock lever is released. (See Scanner Lock Lever on page 1-5.) Check the LCD message. (See Troubleshooting and routine maintenance on page 14-1.) Memory is open Toner empty Paper error Red Scan lock Others Out...
Users Manual - English
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...Paper #1 properly loaded in the paper tray. If you have a print quality problem; 14 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the country where you bought the DCP. Remove the paper and load it again. See Original jams on page 2-9.) Load the ...appropriate size paper or change the default Paper Size setting. 14 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Calls must call the Brother fax back system (USA only)....
...Paper #1 properly loaded in the paper tray. If you have a print quality problem; 14 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the country where you bought the DCP. Remove the paper and load it again. See Original jams on page 2-9.) Load the ...appropriate size paper or change the default Paper Size setting. 14 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Calls must call the Brother fax back system (USA only)....
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... The paper adjustment lever for duplex printing is not correctly set for copy and print operations (For DCP-8025D) on the DCP shows Cooling Down, and Wait for it to the correct position. (See To use Automatic Duplexing ...for the paper size. Add an optional memory. (See Memory board on page 14-5.) Machine Error DCP has a mechanical problem. XX Call Brother Customer Service and tell them the Machine Error number. Paper is open. In USA: 1-800-284-...Please close the jam clear cover. (See Paper jams on page 15-1.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 2
... The paper adjustment lever for duplex printing is not correctly set for copy and print operations (For DCP-8025D) on the DCP shows Cooling Down, and Wait for it to the correct position. (See To use Automatic Duplexing ...for the paper size. Add an optional memory. (See Memory board on page 14-5.) Machine Error DCP has a mechanical problem. XX Call Brother Customer Service and tell them the Machine Error number. Paper is open. In USA: 1-800-284-...Please close the jam clear cover. (See Paper jams on page 15-1.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 2
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...(See Replacing the toner cartridge on page 14-9. Toner Empty Toner cartridge is telling you can still print. Order a new toner cartridge now. 14 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Pls Open Cover A page, piece of paper or paper clip, etc. Open the front cover. Please...Service and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 Paper Jam The paper is jammed in the duplex tray (For DCP-8025D) on page 14-24.) Toner Low If the LCD shows Toner Low, you that the ...
...(See Replacing the toner cartridge on page 14-9. Toner Empty Toner cartridge is telling you can still print. Order a new toner cartridge now. 14 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Pls Open Cover A page, piece of paper or paper clip, etc. Open the front cover. Please...Service and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 Paper Jam The paper is jammed in the duplex tray (For DCP-8025D) on page 14-24.) Toner Low If the LCD shows Toner Low, you that the ...
Users Manual - English
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... straighten the stack when you add new paper. WARNING After you can install the paper tray first, and then close the front cover and the DCP will resume printing automatically. ■ If a paper jam occurs when using the information in the following diagram. Front view Back view Clear the... jammed paper as follows. This helps prevent multiple sheets of the upper paper tray. ■ Always remove all paper from feeding through the DCP at one time and reduces paper jams. 14 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE When you open the front cover or back output tray of the...
... straighten the stack when you add new paper. WARNING After you can install the paper tray first, and then close the front cover and the DCP will resume printing automatically. ■ If a paper jam occurs when using the information in the following diagram. Front view Back view Clear the... jammed paper as follows. This helps prevent multiple sheets of the upper paper tray. ■ Always remove all paper from feeding through the DCP at one time and reduces paper jams. 14 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE When you open the front cover or back output tray of the...
Users Manual - English
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If you cannot remove the drum unit assembly easily at this time, do not use extra force. 1 Pull the paper tray completely out of the DCP. 2 Pull the jammed paper up and out of the DCP. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 6 Instead, pull the edge of the DCP. 3 Press the cover release button and then open the front cover. 4 Pull out the drum unit assembly. Pull the jammed paper up and out of the jammed paper from the paper tray.
If you cannot remove the drum unit assembly easily at this time, do not use extra force. 1 Pull the paper tray completely out of the DCP. 2 Pull the jammed paper up and out of the DCP. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 6 Instead, pull the edge of the DCP. 3 Press the cover release button and then open the front cover. 4 Pull out the drum unit assembly. Pull the jammed paper up and out of the jammed paper from the paper tray.
Users Manual - English
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If the paper jam can be cleared, go to the DCP caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. WARNING To prevent damage to Step 7. Print a few copies of the test page until the scattering of the DCP, the fuser may get dirty with toner powder and it may scatter on the next printouts. If you have to pull the paper toward the back of toner stops. 14 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the fuser unit.
If the paper jam can be cleared, go to the DCP caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. WARNING To prevent damage to Step 7. Print a few copies of the test page until the scattering of the DCP, the fuser may get dirty with toner powder and it may scatter on the next printouts. If you have to pull the paper toward the back of toner stops. 14 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the fuser unit.
Users Manual - English
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Pull the jammed paper out of the fuser unit. 7 Close the jam clear cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 8 Back view 6 Open the jam clear cover. HOT! Wait for the DCP to cool down before you have just used the DCP, some internal parts of the DCP are extremely HOT! Close the back output tray. WARNING After you touch the internal parts of the DCP.
Pull the jammed paper out of the fuser unit. 7 Close the jam clear cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 8 Back view 6 Open the jam clear cover. HOT! Wait for the DCP to cool down before you have just used the DCP, some internal parts of the DCP are extremely HOT! Close the back output tray. WARNING After you touch the internal parts of the DCP.
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Paper is any inside the drum unit. 8 Push the lock lever down and take the toner cartridge out of the DCP. 14 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Take out the jammed paper if there is jammed in the DCP. 11 Close the front cover. Then put the toner cartridge back in the drum unit. 9 Put the drum unit assembly back in the DCP. 10 Put the paper tray in the duplex tray (For DCP-8025D) 1 Pull the duplex tray and paper tray out of the DCP. 2 Pull the jammed paper out of the drum unit.
Paper is any inside the drum unit. 8 Push the lock lever down and take the toner cartridge out of the DCP. 14 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Take out the jammed paper if there is jammed in the DCP. 11 Close the front cover. Then put the toner cartridge back in the drum unit. 9 Put the drum unit assembly back in the DCP. 10 Put the paper tray in the duplex tray (For DCP-8025D) 1 Pull the duplex tray and paper tray out of the DCP. 2 Pull the jammed paper out of the drum unit.
Users Manual - English
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3 Put the duplex tray and paper tray back into the DCP. ■ The Jam Duplex message appears if you remove a sheet of paper from the Face Down Output Tray after only one side has printed. ■ If the Paper Adjustment Lever for Duplex Printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page. (See To use Automatic Duplexing for copy and print operations (For DCP-8025D) on page 2-11.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 10
3 Put the duplex tray and paper tray back into the DCP. ■ The Jam Duplex message appears if you remove a sheet of paper from the Face Down Output Tray after only one side has printed. ■ If the Paper Adjustment Lever for Duplex Printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page. (See To use Automatic Duplexing for copy and print operations (For DCP-8025D) on page 2-11.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 10
Users Manual - English
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... at 1-800-284-4329 (In USA), 1-877-BROTHER (In Canada) or (514) 685-6464 (In Montreal). Reduce the graphic quality or the number of sentences are having difficulty with your DCP. Check the chart below and follow the troubleshooting tips. The DCP prints first couple of your application software. SUGGESTIONS If...that will not accept print. Most laser printers have text missing. Out of a document. See Improving the print quality on the screen but do not appear when I view my document on page 14-14. Sometimes you are cut off and then on your DCP If the copy looks good, ...
... at 1-800-284-4329 (In USA), 1-877-BROTHER (In Canada) or (514) 685-6464 (In Montreal). Reduce the graphic quality or the number of sentences are having difficulty with your DCP. Check the chart below and follow the troubleshooting tips. The DCP prints first couple of your application software. SUGGESTIONS If...that will not accept print. Most laser printers have text missing. Out of a document. See Improving the print quality on the screen but do not appear when I view my document on page 14-14. Sometimes you are cut off and then on your DCP If the copy looks good, ...
Users Manual - English
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...into the AC power outlet) and turned the power switch on paper you are using. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 12 Cannot print when using ATM fonts, some characters are missing...(such as the primary source. "MFC is selected as , drivers for laser machines. (For information on . SUGGESTIONS Make sure the Brother TWAIN driver is Busy" or "MFC Connect Failure" Error Message appears. ...the paper tray. Reduce the amount of the 'Brother DCP-8020 or DCP-8025D (USB) Printer'. The LCD shows Check Paper or Paper Jam. Make sure the DCP is straight. If there is paper in the ...
...into the AC power outlet) and turned the power switch on paper you are using. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 12 Cannot print when using ATM fonts, some characters are missing...(such as the primary source. "MFC is selected as , drivers for laser machines. (For information on . SUGGESTIONS Make sure the Brother TWAIN driver is Busy" or "MFC Connect Failure" Error Message appears. ...the paper tray. Reduce the amount of the 'Brother DCP-8020 or DCP-8025D (USB) Printer'. The LCD shows Check Paper or Paper Jam. Make sure the DCP is straight. If there is paper in the ...
Users Manual - English
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...OR-The print media may be incorrect for diagnosing problems. 14 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Thin or thick paper below the standard can cause this problem. Check to a different port on your DCP is any LED activity. Make sure you select the Paper Type that suits ... surface. (See Setting the Paper Type on page 4-1 and Media Type on page 7-4.) Printouts are too light. If possible, try connecting the DCP to see if there is powered on page 7-4.) Printed pages are using a different cable. DIFFICULTY SUGGESTIONS Print Quality Difficulties Printed pages are good....
...OR-The print media may be incorrect for diagnosing problems. 14 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Thin or thick paper below the standard can cause this problem. Check to a different port on your DCP is any LED activity. Make sure you select the Paper Type that suits ... surface. (See Setting the Paper Type on page 4-1 and Media Type on page 7-4.) Printouts are too light. If possible, try connecting the DCP to see if there is powered on page 7-4.) Printed pages are using a different cable. DIFFICULTY SUGGESTIONS Print Quality Difficulties Printed pages are good....
Users Manual - English
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Turn off Toner Save mode in the DCP itself. (See Toner Save on page 4-4.) Try installing a new toner cartridge. (See Replacing the ...drum unit may be damaged. Put in the printer driver. (See About paper on page 2-1.) Try using . If your DCP is too light, Toner Save mode may be on page 14-30.) Make sure you choose the appropriate media type in ...the whole page is not connected to the home position (▲). (See Cleaning the drum unit on page 14-30.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 14 Put in the printer driver, or use thinner paper than you use paper that meets ...
Turn off Toner Save mode in the DCP itself. (See Toner Save on page 4-4.) Try installing a new toner cartridge. (See Replacing the ...drum unit may be damaged. Put in the printer driver. (See About paper on page 2-1.) Try using . If your DCP is too light, Toner Save mode may be on page 14-30.) Make sure you choose the appropriate media type in ...the whole page is not connected to the home position (▲). (See Cleaning the drum unit on page 14-30.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 14 Put in the printer driver, or use thinner paper than you use paper that meets ...
Users Manual - English
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... Lock Lever Caution Damage caused to your DCP by failure to lock the scanner. Lock the Scanner Lock 3 Push the Scanner Lock Lever up to lock the scanner before moving and shipping may void your warranty. 4 Open the front cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 18 If you... do not pack the DCP correctly, you transport the DCP, use the packing materials that came with your machine. Packing and shipping the...
... Lock Lever Caution Damage caused to your DCP by failure to lock the scanner. Lock the Scanner Lock 3 Push the Scanner Lock Lever up to lock the scanner before moving and shipping may void your warranty. 4 Open the front cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 18 If you... do not pack the DCP correctly, you transport the DCP, use the packing materials that came with your machine. Packing and shipping the...
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Leave the toner cartridge installed in the original carton with the original packing material. 14 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Fold down the face-down output tray flap. 8 Wrap the DCP in the plastic bag and place it in the drum unit. 6 Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag. 7 Close the front cover. 5 Remove the drum unit and toner cartridge assembly.
Leave the toner cartridge installed in the original carton with the original packing material. 14 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Fold down the face-down output tray flap. 8 Wrap the DCP in the plastic bag and place it in the drum unit. 6 Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag. 7 Close the front cover. 5 Remove the drum unit and toner cartridge assembly.
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9 Pack the drum unit and toner cartridge assembly, AC cord and printed materials in the original carton as shown below: If you are returning the DCP to use with your 'Exchange' machine. 10 Close the carton and tape it shut. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 20 Keep all separate parts to Brother as part of the Exchange Service, pack only the DCP.
9 Pack the drum unit and toner cartridge assembly, AC cord and printed materials in the original carton as shown below: If you are returning the DCP to use with your 'Exchange' machine. 10 Close the carton and tape it shut. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 20 Keep all separate parts to Brother as part of the Exchange Service, pack only the DCP.
Users Manual - English
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Routine maintenance Cleaning the scanner Turn the DCP power switch off and lift the document cover. Clean the scanner glass and glass strip with dry cloth and the white film with isopropyl alcohol on a lint free cloth. White Film Glass strip Document Cover White film If the screen still displays a scanner error, call Brother Customer Service for assistance at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada), or (514) 685-6464 (in Montreal). 14 - 21 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Routine maintenance Cleaning the scanner Turn the DCP power switch off and lift the document cover. Clean the scanner glass and glass strip with dry cloth and the white film with isopropyl alcohol on a lint free cloth. White Film Glass strip Document Cover White film If the screen still displays a scanner error, call Brother Customer Service for assistance at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada), or (514) 685-6464 (in Montreal). 14 - 21 TROUBLESHOOTING AND ROUTINE MAINTENANCE