User Guide
Page 23
...the command. • To pause a song, press the headset button. Emergency calls About emergency calls Your BlackBerry® device is not inserted. If you initiate an emergency call, your BlackBerry® device. • To answer a call emergency numbers. To end the call using the headset, see...the emergency number. To resume playing the song, press the headset button again. Make an emergency call • If your keyboard or BlackBerry® device is unlocked, in countries that came with your device is designed to connect to make a call , press the End key. 3. Click a...
...the command. • To pause a song, press the headset button. Emergency calls About emergency calls Your BlackBerry® device is not inserted. If you initiate an emergency call, your BlackBerry® device. • To answer a call emergency numbers. To end the call using the headset, see...the emergency number. To resume playing the song, press the headset button again. Make an emergency call • If your keyboard or BlackBerry® device is unlocked, in countries that came with your device is designed to connect to make a call , press the End key. 3. Click a...
User Guide
Page 40
... name and the last name of numbers. I cannot check my voice mail If you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say a voice command. • If your... BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect ...
... name and the last name of numbers. I cannot check my voice mail If you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say a voice command. • If your... BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect ...
User Guide
Page 43
...headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say voice commands is the same as the ...voice dialing language that you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching ...
...headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say voice commands is the same as the ...voice dialing language that you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching ...
User Guide
Page 154
... that you used to encrypt the file, insert the media card into the BlackBerry device that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device. 152 Format the media card. Turn off on your device. • If you encrypted.... Media troubleshooting I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer. My device is not using the correct ring tone...
... that you used to encrypt the file, insert the media card into the BlackBerry device that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device. 152 Format the media card. Turn off on your device. • If you encrypted.... Media troubleshooting I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer. My device is not using the correct ring tone...
User Guide
Page 195
... the Menu key. 3. Click Options. 4. Click Save. Set the Allow outgoing calls field to Yes. 5. Click Save. Set the Discoverable field to Never or If Unlocked. 5. Set the LED Connection Indicator field to Yes. 193 Click Options. 4. Press the Menu key. 6. Click Save. Click Options. 4. Click Save. Press the Menu key.... 3. To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Off. 5. Restrict outgoing calls 1. Change the pairing name for your BlackBerry device 1. In the Device Name field, type a name for your...
... the Menu key. 3. Click Options. 4. Click Save. Set the Allow outgoing calls field to Yes. 5. Click Save. Set the Discoverable field to Never or If Unlocked. 5. Set the LED Connection Indicator field to Yes. 193 Click Options. 4. Press the Menu key. 6. Click Save. Click Options. 4. Click Save. Press the Menu key.... 3. To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Off. 5. Restrict outgoing calls 1. Change the pairing name for your BlackBerry device 1. In the Device Name field, type a name for your...
User Guide
Page 239
... the device options, click Security Options. 2. Lock the device Verify that you can continue. Lock the keyboard If you do not set a BlackBerry® device password. In the device options, click Security Options. 2. Set the Password field to avoid making calls and pressing keys accidentally....the Enter key. To unlock the keyboard, press the asterisk (*) key and the Send key. 237 Press the Menu key. 4. Click Change Password. Click General Settings. 3. On the Home screen or in the application list, click Keyboard Lock. If you have set a BlackBerry® device password, you...
... the device options, click Security Options. 2. Lock the device Verify that you can continue. Lock the keyboard If you do not set a BlackBerry® device password. In the device options, click Security Options. 2. Set the Password field to avoid making calls and pressing keys accidentally....the Enter key. To unlock the keyboard, press the asterisk (*) key and the Send key. 237 Press the Menu key. 4. Click Change Password. Click General Settings. 3. On the Home screen or in the application list, click Keyboard Lock. If you have set a BlackBerry® device password, you...
User Guide
Page 246
...control access to its network, you might have more information, contact your system administrator. • If you use your smart card to unlock your smart card, set the Authentication Certificate field to None. Prerequisites: Logging in to a VPN. Click VPN. 3. Highlight a VPN... more than one VPN profile on your device and that the software token information that your organization's network using a certificate to authenticate your BlackBerry® device. 1. In the device options, click Security Options. 2. In the device options, click Security Options. 2. Set the Authentication...
...control access to its network, you might have more information, contact your system administrator. • If you use your smart card to unlock your smart card, set the Authentication Certificate field to None. Prerequisites: Logging in to a VPN. Click VPN. 3. Highlight a VPN... more than one VPN profile on your device and that the software token information that your organization's network using a certificate to authenticate your BlackBerry® device. 1. In the device options, click Security Options. 2. In the device options, click Security Options. 2. Set the Authentication...
User Guide
Page 248
... an emergency call when you type your device password, press the Escape key. 246 To continue typing your device password. Security troubleshooting I cannot unlock my device using a software token Verify that the smart card is synchronized with the network time. I cannot connect to a Wi-Fi network... or log in to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to a VPN using my ...
... an emergency call when you type your device password, press the Escape key. 246 To continue typing your device password. Security troubleshooting I cannot unlock my device using a software token Verify that the smart card is synchronized with the network time. I cannot connect to a Wi-Fi network... or log in to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to a VPN using my ...
User Guide
Page 258
... headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say a voice command. • If your... BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies ...
... headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say a voice command. • If your... BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies ...
User Guide
Page 264
...the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from the computer or turn off mass storage mode. • If you are trying to ...on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off mass storage mode support. My device is not... card Try performing the following actions: • If you are using your BlackBerry® device password and you reset your device, unlock your device. 262
...the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from the computer or turn off mass storage mode. • If you are trying to ...on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off mass storage mode support. My device is not... card Try performing the following actions: • If you are using your BlackBerry® device password and you reset your device, unlock your device. 262
User Guide
Page 268
...a VPN using my smart card Try performing the following actions: • Verify that you have added your authentication certificate to your BlackBerry® device. To continue typing your computer. If you have already verified these options, verify that the advanced connection settings for ...8226; Verify that the connection options in the Setup Wi-Fi application are correct. Security troubleshooting I cannot unlock my device using a software token Verify that the time on your BlackBerry® device is not installed on your device password, press the Escape key. 266 I cannot connect ...
...a VPN using my smart card Try performing the following actions: • Verify that you have added your authentication certificate to your BlackBerry® device. To continue typing your computer. If you have already verified these options, verify that the advanced connection settings for ...8226; Verify that the connection options in the Setup Wi-Fi application are correct. Security troubleshooting I cannot unlock my device using a software token Verify that the time on your BlackBerry® device is not installed on your device password, press the Escape key. 266 I cannot connect ...