BenQ RP552H Support and Manuals
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User Manual - Page 84
...Pos. functions to select a supported resolution and try again. ...supported resolution and try again. • Are there any loose cable connections? Check the following : • Is the display turned on page 73 to Dimensions (RP552H) on the device
and try again. 80
Troubleshooting
Troubleshooting
Problem...Horizontal Pos. Refer to Dimensions (RP552H) on ?
Unlock the buttons...
User Manual - Page 85
Troubleshooting
81
The remote control does not work
Remote control failure
Machine automatically shutdown Signal out of range Background has vertical lines or streaks Image lack of article touched is comparable
with finger.
• Check whether driver is properly installed... replace battery.
• Whether set...Check whether display is set correctly. •...or has quality problem.
• Adjust...
RS232 command - Page 12
...0x17. (4) Byte4: The Minute of the Off Timer. Network Setting 14
Input Value: Byte1 - Byte2 - Byte3...Byte9 (1) Byte1=0x00: IP Setup Mode
Byte1=0x01: IP Address Byte1=0x02: Get Subnet Mask ...=0x00
Byte1=0x00
Byte2=0x00: Manual
Byte2=0x00: Manual
0x01: DHCP
0x01: DHCP
Byte3~9 are reserverd, should be 0.
Get Function On/Off Timer
Len ID
Cm d
Cmd Code
RS232
14
g E0 Input value...
Installation Handbook - Page 29
...
Use an appropriate RS-232C cable.
Refer to the user manual or BenQ service for digital signals
Reference
Audio signal transmission (selected models only)
OSD control or advanced control of all displays via remote control (selected models only)
Control of all models. Check the specifications of the purchased model for the available connections.
• For cables that are...
Installation Handbook - Page 33
... (2.2) (3.2)
(1.3) (2.3) (3.3)
Video wall installation guide 33 Go to Screen > Display Wall > H. Starting from each display 90 degrees clockwise to install the video wall in portrait mode is desired, follow the procedures and refer to the matrix and examples for vertical position.)
Different video wall layouts and display position setup
Set the display position carefully according to...
Installation Handbook - Page 34
.... There is 1.
Pay attention not to set the ID number, go to Setting > Set Monitor ID on the number of displays daisy chained.
All models of this display are some examples for your reference.
1
2
1
3
4
2
3
1
2
3
4
4
1
2
3
4
5
6
7
8
9
To set an ID number for each display for a specific display. Each display must have installed the video wall, you need to...
Installation Handbook - Page 35
... Setting > Advanced > IR Out on page 8 for the operation of the purchased model for more information. IR cable
30° 30°
8M
• RS232 daisy chain only supports ... control all displays centrally. Video wall installation guide 35 The centralized management could be done by remote control (selected models only)
1.
Refer to the user manual of remote control. 5.
Connect all ...
Installation Handbook - Page 65
...BenQ authorized service... problem ...Troubleshooting 65
The display is used for details. Check the cable connection. somewhere else. Picture/video
No picture is D-Sub (VGA).
See the user manual for signal input.
• Go to Picture > Noise Reduction. • Move the display to another location to the
properly.
Restore the display to the default factory settings. replacement...
Installation Handbook - Page 67
...For advanced setting, change the setting under H. See the user manual of the purchased model for your computer. In V.
The supported resolutions may ...support PIP (Picture in the user manual of your display, press INFO on the video sources. Position and V. Position. Position, press /+ on the control panel to move the picture down. to move the picture up; Troubleshooting...
Installation Handbook - Page 68
... is not installed or updated.
Update the driver through Windows Update (for
damaged.
the remote control and the display.
68 Troubleshooting
Possible causes
Possible solutions
Your graphic card driver is damaged. operating system and launch the media player again. replacement.
(If the signal source is HDMI/DP)
The Speakers in your display to DisplayPort or
set properly...
Installation Handbook - Page 74
... to find out the software version.
74 Troubleshooting Vapor or mist is prompted? System: PL460/PH460/PL550/PH550
How to Setting > All Reset. To reset all settings in the user manual of the display. What are the supported resolutions of the purchased model for more information. Refer to Supported input signal resolution in Picture, go to the...
Installation Handbook - Page 78
...on the screen as it off the power or set the PC or system to run a screen saver...white. A previous image can cause the liquid crystals to user manuals for an extended period of similar brightness and regularly show a ...the instruction guide. If the LCD panel shows a fixed pattern for more information. • Use a recommended screen saver. Warranty service may vary by models. A...
Installation Handbook - Page 79
...models, there may be void labels or additional packing tapes on the display and check if the screen is any serious damage (i.e. Check if there is placed in the pallet, please identify where the unit is any serious damage to the carton, especially to the inner side of problem... is found before a new installation. Contact the BenQ local customer service center with the checking results if...
Installation Handbook - Page 85
... to un-install the Smart Notebook software (if provided), and install an earlier version...the
Check if completed
problem still exist? Yes No
Appendix 2: Basic Troubleshooting Checklists for an earlier...service provider for IFP & IL 85 Try with another video source (e.g. Use USB cable shorter than 5m or use extender if longer than 5m. Check item
Check if completed
Does the problem...
Installation Handbook - Page 87
...service provider to see if a calibration software is a natural phenomenon when the temperature and humidity of the glass is available.
Yes No
Appendix 2: Basic Troubleshooting... completed
Does the problem still
exist? Check item
Check if completed
Does the problem still
exist? Check...the problem still
exist? Keep the display away from the window. Check if completed
Does the problem still
...
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