HP 620 Support Question

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Question posted by kabrown1921 on February 18th, 2013

Password Won't Work

I have a set password for my laptop and it always works, however, today it will say welcome then log me back off.

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Answer #1: Posted by tintinb on February 21st, 2013 8:18 PM

This answer was accepted by the poster of the original question.

tintinb

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October 26th, 2012

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Base don't your description, the problem might be related to a corrupted user account of your Windows Operating System. The best solution for this is to create a new user account from the Safe Mode of Windows. Please follow the steps below:

1. Restart your computer

2. Press the F8 key while on the boot process

3. Just proceed to the safe mode

4. In the Safe Mode Window of your Operating System, click Start/Windows logo

5. Click Control Panel

6. Create a New User Account

7. Restart your computer

8. Login your account using the newly create user account

Refer to the user's manual for additional information here:

http://www.helpowl.com/manuals/HP/620/63357

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

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