Denon DCM 380 Support Question
Denon DCM 380 Support Question
Find answers below for this question about Denon DCM 380 - CD / MP3 Changer.Need a Denon DCM 380 manual? We have 2 online manuals for this item!
Question posted by mgrabow1 on February 27th, 2024
Getting An 'err 1' Message And Tray Won't Open
Display shows "ERR 1" and there are no CDs in the tray so it's not a stuck disc. Mfg date is shows it's from 2002. Locally, there aren't any places that will repair this equipment. Is there a way to clear the code by doing a hard reboot? Is there a DIY fix I can try to get the tray open?
Current Answers
Answer #1: Posted by SonuKumar on February 28th, 2024 9:26 AM
SonuKumar
Member since:
May 9th, 2021 Points: 16,595,890
Member since:
May 9th, 2021 Points: 16,595,890
Unfortunately, the "ERR 1" message on a Denon DCM 380 CD changer usually indicates a mechanical issue with the CD loading mechanism, rather than just a stuck disc. Here's what you can try:
Troubleshooting and Potential Fixes
Gentle Persuasion:
Unplug the unit from power.
Wait several minutes.
While the unit is still unplugged, gently press down on the CD tray (don't force it).
Plug the unit back in and try the eject button.
Sometimes, this can dislodge something minor that's jamming the mechanism.
Check the Loading Belt
This is the most common failure point in these changers.
Disassembling the unit is necessary, so proceed only if you're comfortable with electronics.
You'll need to locate the belt that drives the tray in/out mechanism.
If the belt is loose, stretched, or broken, you'll need to replace it. Search online for replacement belts specifically for your model.
Hard Reset:
There's usually no hard reset for clearing error codes on these units. A hard reset typically just resets user settings, not mechanical faults.
Other Mechanical Issues
The "ERR 1" code could point to other mechanical problems like a failed motor, stuck gear, or a misaligned sensor. These are more complicated DIY fixes.
Things to Consider
Age of the Unit: Being from 2002, it's very likely the issue is age-related wear and tear.
Repair vs. Replace: With no local repair shops, weigh the cost and effort of a DIY repair (parts, tools, your time) against finding a used but functional DCM-380 or a newer CD changer.
Resources
You might find discussions and potential solutions on forums like the following:
Remote Central: Denon DCM-380 Problem: https://www.remotecentral.com/cgi-bin/mboard/rc-custom/thread.cgi?7485
DIY Audio: The Denon DCM Series CD Player Repair Thread: [invalid URL removed]
Important: Always unplug the unit before attempting any disassembly. If you're not comfortable working on electronics, it might be best to find a replacement CD player.
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
Your search handyman for all e-support needs!!
Related Denon DCM 380 Manual Pages
Literature/Product Sheet - Page 1
...-380 and DCM-280 feature DENON's 5-disc changer mechanism for a disc. (Counter-clockwise rotation is placed in another room.
The DCM-380, a 5-disc carousel (sp.) CD changer equipped with MP3 and HDCD Decoders.
CD-R/RW discs containing a large number of Program Playback The DCM-380/280 lets you not only enjoy regular audio CDs, but also HDCDs and MP3 encoded CD-R/RW discs.
s CD...
Owners Manual - Page 2
...Equipment Regulations. Electric shock or malfunction may cause undesired operation. CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NOTE: This CD...TEILYLLE. DCM-380/280
...DATE OF MANUFACTURE. CAUTION:
1. THE COMPACT DISC PLAYER SHOULD NOT BE ADJUSTED OR REPAIRED BY ANYONE EXCEPT PROPERLY QUALIFIED SERVICE PERSONNEL.
Owners Manual - Page 3
... POWER SERVICE GROUNDING ELECTRODE SYSTEM (NEC ART 250, PART...adhered to your home, consult your obsolete... that are required, be placed in a built-in proper...of any service or repairs to a wall ...EQUIPMENT
NEC - Power-supply cords should be taken to replace your product dealer or local...way, and f) When the product exhibits a distinct change in a fire or electric shock. Slots and openings...
Owners Manual - Page 4
...8226; Do not let insecticides, benzene, and thinner come in any way.
• Ne jamais démonter ou modifier l'appareil d'une mani...; The ventilation should not be impeded by covering the ventilation openings with the following standards: EN60065, EN55013, EN55020, EN61000-3-2...225; em conformidade com as lighted candles, should be placed on the apparatus. • Please be care the ...
Owners Manual - Page 5
... of HDCD technology. Be sure to play finalized CD-R and CD-RW discs.
(8) MP3 Playback
®,HDCD® and High Definition Compatible Digital® are still in the Radio Interference Regulations of the Canadian Department of Communication.
1 FEATURES
(1) HDCD® (High Definition Compatible Digital) decoder (DCM-380 only) HDCD is transported. TABLE OF CONTENTS - Programming...
Owners Manual - Page 6
... the actual items.
2 Please keep it in a safe place together with the warranty.
300 Ω/ohms feedline
75 Ω/ohms coaxial cable
When not using the DCM-380/280
2 Under normal circumstances • Always remove the disc and turn the power off. • When leaving home for long periods of times such as using a tuner...
Owners Manual - Page 7
... chemicals such as benzene or thinner.
Record spray
Thinner
Benzene
Cleaning discs
2 Fingerprints or dirt on the labeled (printed) side with a circular motion. Places exposed to wipe off fingerprints or dirt. Holding discs
Avoid touching the surface of time 2. Be careful not to get fingerprints, grease or dirt on the signal surface (the side...
Owners Manual - Page 9
... Keep on the tray are sold separately.)
!6 Disc Trays (1 ~ 5)
• One disc per tray can also be ...opening. • The drawer is kept pressed, music signals are displayed in , the function of that button will advance the corresponding number of the final disc is finished and the player stops.
!2 Disc Skip Button (DISC SKIP)
• Each time this connector. e HDCD Indicator (DCM-380...
Owners Manual - Page 10
...; Make sure the drawer is completely open. • Hold the disc by the edges and place it on the disc tray. (Do not
touch the signal surface, i.e., the glossy side.) • Set the disc properly in the disc tray manually when the power is off as this may cause malfunction and damage the CD player. • Do not touch...
Owners Manual - Page 11
... equipped with the CD Player to the output terminals, left (L) and right (R) of the CD Player, and the other end to the CD, AUX or TAPE PLAY input terminals, left (L) and right (R), of the amplifier. DCM-380/280
(Amplifier)
SIGNAL GND
INPUTS PHONO CD TUNER AUX
L
PB
REC
TAPE-1 TAPE-2 TAPE-1 TAPE-2 /DAT /MD /DAT /MD
L
R
R
SPEAKER SYSTEMS...
Owners Manual - Page 12
... the POWER switch on the display window. 6. The disc number, track number and elapsed time, etc., for the disc
currently playing appear on and press the 5 OPEN/CLOSE button to close the drawer.
(2 STOP)
1. If the 5 OPEN/CLOSE button is pressed while a disc is played. 5. Set the disc to get an understanding of the disc play procedure.
(1) Starting Playback...
Owners Manual - Page 13
... 3 was playing, the disc switches to disc number 4, and if disc number 5 was playing, the disc switches to the beginning of the disc and track selected.
(7/9) Press the 7/9 button.
2nd Track
3rd Track
4th Track
• During Random or Program operation, player moves to disc number 1.
2. button on the next tray is played.
(8/6)
Press the 8/6 button for...
Owners Manual - Page 14
...if you try
to play that disc, the microprocessor detects that step in the program is ignored. • If a program is run during playing of the program are displayed in the program. • ... track with MP3 discs. The contents of a track or from the Pause state,
the track which is pressed.
14
If an MP3 disc is specified, that it is not loaded and the following disc is played ...
Owners Manual - Page 16
... to another point, press the 8/6 button until " " disappears. • If the 7/9 button is kept on the disc, then stop. Pressing the 5 OPEN/CLOSE button also cancels the Random function.
2. This is not a malfunction. • MP3 discs are displayed. • Manual search forward is approximately 4 times faster when the
7/9 button is sped up. • As a reference...
Owners Manual - Page 17
...If the 8/6 button is kept pressed after the beginning of the display will
not operate during synchronized play , press the 1 PLAY button ...Connecting the SYNCHRO jack with a DENON cassette deck which is equipped with a SYNCHRO jack will allow synchronized recordings to be made...disc. • With the CD player in the stop or pause condition and start play . Press the number buttons to set the CD...
Owners Manual - Page 18
... side tray. 3. The glue could get on the disc surface, making the disc get an understanding of MP3 files. • The DCM-380/280 is played. 5. The disc number, track number and elapsed time, etc., for MP3 files of 650 MB.
✽ Recordings you want to be replaced. Press the 5 OPEN/CLOSE button again to create a single 12 cm CD-R/RW disc containing...
Owners Manual - Page 19
... in the player randomly selecting and playing tracks on the disc in the order of MP3 (1 to 5 discs can be selected, and the same disc can be done in any order, with the same results...OPEN/CLOSE button also cancels the Random function.
19 In this mode, the track currently playing is compatible with the DISC SELECT button and the number buttons. ENGLISH
w Other Play Methods The DCM-380...
Owners Manual - Page 21
... remaining time is the remaining time for 2 seconds when the DISC SELECT button is pressed. For track numbers of the display for the disc. Pressing the button once more, causes the "TOTAL" "REMAIN...elapsed time for all on the disc number section of 11 and greater, press the +10 then the number buttons. REMOTE CONTROL UNIT RC-258
Open / Close Button (5 OPEN / CLOSE) Random Button (RANDOM)...
Owners Manual - Page 22
... the 1 PLAY button is trouble, check the following locations. 1) Places where direct sunlight strikes for long periods of time. 2) Places with a high humidity or a lot of dust. 3) Places reached by heat from the CD Player unit See page 20.
14 SPECIFICATIONS
AUDIO
DCM-380
DCM-280
Number of Compact Discs • After play, be sure to remove the...
Owners Manual - Page 53
... is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, ...with the manufacturer's instructions. 08) Do not install near any ventilation openings. The lightning flash with one wider than the other apparatus (including...Do not block any heat sources such as vases ahall be placed on or pinched particularly at plugs, convenience receptacles, and ...
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