Maintenance Manual
Page 4
.... Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Appendices The appendices describe the following parts: Chapter 1 Hardware Overview describes the T PORTÉGÉ R500. The manual is divided into the following : Handling the...
.... Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Appendices The appendices describe the following parts: Chapter 1 Hardware Overview describes the T PORTÉGÉ R500. The manual is divided into the following : Handling the...
Maintenance Manual
Page 51
...detected on the modem test, perform the Modem Troubleshooting Procedures in Section 2.6. 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-5 Check the Log Utilities function to isolate the problem. If an error is detected on the sound test, perform the Sound Troubleshooting... Procedures in Section 2.4. 2. 2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures If the diagnostics program cannot detect an error, the problem may be executed several times to confirm which diagnostic test detected an error, then perform the appropriate troubleshooting procedures as...
...detected on the modem test, perform the Modem Troubleshooting Procedures in Section 2.6. 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-5 Check the Log Utilities function to isolate the problem. If an error is detected on the sound test, perform the Sound Troubleshooting... Procedures in Section 2.4. 2. 2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures If the diagnostics program cannot detect an error, the problem may be executed several times to confirm which diagnostic test detected an error, then perform the appropriate troubleshooting procedures as...
Maintenance Manual
Page 52
...adapter is connected. The AC adaptor must be connected to recharge the battery. Any condition other than those above . 2-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 2-1 Battery icon Battery icon Lights orange Lights green Flashes orange Doesn't light Power supply status Battery has been... orange Doesn't light Table 2-2 DC IN icon Power supply status DC power is low. To determine if the power supply is a problem with the other than those above . There is functioning properly, start with Procedure 1 and continue with the power supply. Any condition ...
...adapter is connected. The AC adaptor must be connected to recharge the battery. Any condition other than those above . 2-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 2-1 Battery icon Battery icon Lights orange Lights green Flashes orange Doesn't light Power supply status Battery has been... orange Doesn't light Table 2-2 DC IN icon Power supply status DC power is low. To determine if the power supply is a problem with the other than those above . There is functioning properly, start with Procedure 1 and continue with the power supply. Any condition ...
Maintenance Manual
Page 59
... the Diagnostic test, go to Check 5. Return the temperature to System test and execute subtest 04 (Quick charge) described in Chapter 3. 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-13 Perform the following procedures: 1. Wait a few minutes to Check 4. If you cannot turn on .... 6 The battery's temperature is not normal. 7 A bad battery is properly installed. Check 2 Make sure the battery is installed. 8 Any other problems. Check items Normal Normal Check 1 Check 1 Check 2 Check 3 Check 4 Check 2 Check 5 Check 1 Make sure the AC adaptor and AC...
... the Diagnostic test, go to Check 5. Return the temperature to System test and execute subtest 04 (Quick charge) described in Chapter 3. 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-13 Perform the following procedures: 1. Wait a few minutes to Check 4. If you cannot turn on .... 6 The battery's temperature is not normal. 7 A bad battery is properly installed. Check 2 Make sure the battery is installed. 8 Any other problems. Check items Normal Normal Check 1 Check 1 Check 2 Check 3 Check 4 Check 2 Check 5 Check 1 Make sure the AC adaptor and AC...
Maintenance Manual
Page 76
... still a problem, go to Check 2. Check 1 Visually check for the following the steps described in Chapter 4, Replacement Procedures and perform Check 1. Check 2 The system board may be damaged. Disassemble the computer following : a) Cracked or broken connector housing b) Damaged connector pins If their connectors are in Chapter 4, Replacement Procedures. 2-30 [CONFIDENTIAL] PORTEGE R500 Maintenance...
... still a problem, go to Check 2. Check 1 Visually check for the following the steps described in Chapter 4, Replacement Procedures and perform Check 1. Check 2 The system board may be damaged. Disassemble the computer following : a) Cracked or broken connector housing b) Damaged connector pins If their connectors are in Chapter 4, Replacement Procedures. 2-30 [CONFIDENTIAL] PORTEGE R500 Maintenance...
Maintenance Manual
Page 79
If the problem still occurs, go to Procedure 4. Check 2 As the connection may be defective, disassemble the computer and check each connection. If the USB FDD is shown in the following figure. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-33 2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Connector Check The connection of the USB FDD. Check 1 Check the connection of USB port is still not functioning properly, perform Check 2.
If the problem still occurs, go to Procedure 4. Check 2 As the connection may be defective, disassemble the computer and check each connection. If the USB FDD is shown in the following figure. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-33 2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Connector Check The connection of the USB FDD. Check 1 Check the connection of USB port is still not functioning properly, perform Check 2.
Maintenance Manual
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Replace it with a new one following the steps in Chapter 4, Replacement Procedures. 2-34 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If the USB FDD is still not functioning properly, perform the following the steps in Chapter 4, ...5. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. Check 4 Jack board FFC may be defective or damaged. If the problem still occurs, perform Check 4. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Replace it with a new one following . ...
Replace it with a new one following the steps in Chapter 4, Replacement Procedures. 2-34 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If the USB FDD is still not functioning properly, perform the following the steps in Chapter 4, ...5. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. Check 4 Jack board FFC may be defective or damaged. If the problem still occurs, perform Check 4. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Replace it with a new one following . ...
Maintenance Manual
Page 81
...CAUTION: The contents of the hard disk will disappear.) Check 2 If either of the following messages appear, go to Procedure 5. If the problem still exists, go to not used . Procedure 1 Message Check When the computer's HDD does not function properly, some of the following messages... 5 seconds this message will disappear.) or IDE #1 ERROR (After 5 seconds this message will be erased when you execute the HDD troubleshooting procedures. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-35 Check 1 If any of the hard disk to determine if the HDD is set to not used ...
...CAUTION: The contents of the hard disk will disappear.) Check 2 If either of the following messages appear, go to Procedure 5. If the problem still exists, go to not used . Procedure 1 Message Check When the computer's HDD does not function properly, some of the following messages... 5 seconds this message will disappear.) or IDE #1 ERROR (After 5 seconds this message will be erased when you execute the HDD troubleshooting procedures. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-35 Check 1 If any of the hard disk to determine if the HDD is set to not used ...
Maintenance Manual
Page 82
...precaution regarding access by other operating systems. 2-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If drive C is listed, go to Check 3. If drive C is not listed as active in the FDISK menu, go to Check 4. If the problem still exists, go to Procedure 3. If drive C is not...the computer and then go to Procedure 3. Check 4 Remove the FD and restart the computer. Check 5 Using the SYS command on the Toshiba DOS system disk, install system files on drive C. Perform the following message appears on the display, the system files have been transferred to ...
...precaution regarding access by other operating systems. 2-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If drive C is listed, go to Check 3. If drive C is not listed as active in the FDISK menu, go to Check 4. If the problem still exists, go to Procedure 3. If drive C is not...the computer and then go to Procedure 3. Check 4 Remove the FD and restart the computer. Check 5 Using the SYS command on the Toshiba DOS system disk, install system files on drive C. Perform the following message appears on the display, the system files have been transferred to ...
Maintenance Manual
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If an error code is not generated or the problem still exists, go to Chapter 3, Tests and Diagnostics, for more information about the HDD test program. Replace the HDD with a new one following the instructions ... CRC error HDC error Seek error Time out error Drive not ready Undefined error Write fault Status error Access time error No HDD 2-38 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If an error is detected during the HDD test, an error code and status will be displayed. The error codes and...
If an error code is not generated or the problem still exists, go to Chapter 3, Tests and Diagnostics, for more information about the HDD test program. Replace the HDD with a new one following the instructions ... CRC error HDC error Seek error Time out error Drive not ready Undefined error Write fault Status error Access time error No HDD 2-38 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If an error is detected during the HDD test, an error code and status will be displayed. The error codes and...
Maintenance Manual
Page 85
...following the instructions in Chapter 4, Replacement Procedures. Check 3 The HDD FPC may be damaged. If the problem still exists, perform Check 4. If any of the connections are loose, reconnect firmly and repeat Procedure 1. ...Replacement Procedures. If there is firmly connected to Check 2. Check 2 The HDD may be damaged. If the problem still exists, perform Check 3. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and... board. Check 4 The System board may be damaged. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-39
...following the instructions in Chapter 4, Replacement Procedures. Check 3 The HDD FPC may be damaged. If the problem still exists, perform Check 4. If any of the connections are loose, reconnect firmly and repeat Procedure 1. ...Replacement Procedures. If there is firmly connected to Check 2. Check 2 The HDD may be damaged. If the problem still exists, perform Check 3. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and... board. Check 4 The System board may be damaged. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-39
Maintenance Manual
Page 87
... & LED member may be damaged. Check 1 Make sure the keyboard cable is still an error, go to Check5. If the problem still exists, perform Check 5. If there is securely connected to Procedure 1. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-41 If there is securely connected to CN9850 on the system board. Replace it...
... & LED member may be damaged. Check 1 Make sure the keyboard cable is still an error, go to Check5. If the problem still exists, perform Check 5. If there is securely connected to Procedure 1. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-41 If there is securely connected to CN9850 on the system board. Replace it...
Maintenance Manual
Page 89
... display circuits. If the problem still exists, perform Check 2. Replace the system board with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again. Check 2 Replace the LCD module with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again. PORTEGE R500 Maintenance Manual (960...
... display circuits. If the problem still exists, perform Check 2. Replace the system board with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again. Check 2 Replace the LCD module with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again. PORTEGE R500 Maintenance Manual (960...
Maintenance Manual
Page 98
... board with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 2. If the problem still exists, perform Check 3. Any of these components may be damaged. The system board... may be defective or damaged. The wireless LAN antenna may be defective or damaged. Replace the board with a new one following the steps in Chapter 4, Replacement Procedures and test the display again. 2-52 [CONFIDENTIAL] PORTEGE R500...
... board with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 2. If the problem still exists, perform Check 3. Any of these components may be damaged. The system board... may be defective or damaged. The wireless LAN antenna may be defective or damaged. Replace the board with a new one following the steps in Chapter 4, Replacement Procedures and test the display again. 2-52 [CONFIDENTIAL] PORTEGE R500...
Maintenance Manual
Page 100
... one following the steps in Chapter 4, Replacement Procedures. 2-54 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If the problem still occurs, perform Check 5 Check 4 Internal microphone may be faulty. If the problem still occurs, perform Check 5 Check 3 Speaker may be faulty. If the problem still occurs, perform Check 5 Check 5 Jack board or FPC may be...
... one following the steps in Chapter 4, Replacement Procedures. 2-54 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If the problem still occurs, perform Check 5 Check 4 Internal microphone may be faulty. If the problem still occurs, perform Check 5 Check 3 Speaker may be faulty. If the problem still occurs, perform Check 5 Check 5 Jack board or FPC may be...
Maintenance Manual
Page 105
... sensor cable is connected to the connector CN9810 on the Fingerprint sensor board and connector CN9800 on the system board. If the problem persists, perform Check 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-59 Replace it with a new one . Check 1 Check the Fingerprint sensor cable ... may be faulty. If not, connect it with a new one . Check 2 The Fingerprint sensor cable may be faulty. If the problem persists, perform Check 3. Replace it firmly. If the Fingerprint sensor is firmly connected to the connector CN9810 on the Fingerprint sensor board and...
... sensor cable is connected to the connector CN9810 on the Fingerprint sensor board and connector CN9800 on the system board. If the problem persists, perform Check 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-59 Replace it with a new one . Check 1 Check the Fingerprint sensor cable ... may be faulty. If not, connect it with a new one . Check 2 The Fingerprint sensor cable may be faulty. If the problem persists, perform Check 3. Replace it firmly. If the Fingerprint sensor is firmly connected to the connector CN9810 on the Fingerprint sensor board and...
Maintenance Manual
Page 121
... number and press Enter. (e.g. When an error is found, the program stops and waits for key input. (After solving the problem, the program executes the item again.) • Setting of the CPU set and press Enter in floppy disk. is displayed.... execute and press Enter. "Enter Serial Number ?" Input the computer's serial number and press Enter. (e.g. 12345678) 4. "Enter Model Number ?" PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-9 PC18070C313S) 3. is displayed, the following items and shows their contents in order. Subtest 1 Initial configuration...
... number and press Enter. (e.g. When an error is found, the program stops and waits for key input. (After solving the problem, the program executes the item again.) • Setting of the CPU set and press Enter in floppy disk. is displayed.... execute and press Enter. "Enter Serial Number ?" Input the computer's serial number and press Enter. (e.g. 12345678) 4. "Enter Model Number ?" PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-9 PC18070C313S) 3. is displayed, the following items and shows their contents in order. Subtest 1 Initial configuration...
Maintenance Manual
Page 173
... screen under the circumstances the wireless LAN communication is available. (It is no available access point is shown on the icon.) 2. Double-click the icon. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-61 Confirm that the icon for wireless LAN appears at the lower right of the antenna connection 1. It shows the...
... screen under the circumstances the wireless LAN communication is available. (It is no available access point is shown on the icon.) 2. Double-click the icon. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-61 Confirm that the icon for wireless LAN appears at the lower right of the antenna connection 1. It shows the...
Maintenance Manual
Page 202
... "OPTIONS" window. The Wake-up on unauthorized access. Execute-Disable Bit gives higher security function preventing the PC from the computer viruses and buffer overflow problem on LAN function whenoperating from the battery (Default). 3-90 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... "OPTIONS" window. The Wake-up on unauthorized access. Execute-Disable Bit gives higher security function preventing the PC from the computer viruses and buffer overflow problem on LAN function whenoperating from the battery (Default). 3-90 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
Page 221
... pliers • Air-ionizers in highly static sensitive areas • Antenna coaxial cable disconnector PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-5 Most problems arise when you will need to reassemble the computer. Proper use of Electrostatic Discharge (ESD) equipment is necessary...used to secure all FRUs. 4.1 General 4 Replacement Procedures Assembly Procedures After you have disassembled the computer and fixed or repaired the problem that was causing the computer to operate abnormally, you get in a hurry assembling the computer. • Make sure all cables...
... pliers • Air-ionizers in highly static sensitive areas • Antenna coaxial cable disconnector PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-5 Most problems arise when you will need to reassemble the computer. Proper use of Electrostatic Discharge (ESD) equipment is necessary...used to secure all FRUs. 4.1 General 4 Replacement Procedures Assembly Procedures After you have disassembled the computer and fixed or repaired the problem that was causing the computer to operate abnormally, you get in a hurry assembling the computer. • Make sure all cables...