Maintenance Manual
Page 6
... ...1- 19 1.10 Batteries ...1- 22 1.11 AC Adaptor...1- 25 Chapter 2 Troubleshooting Procedures 2.1 Troubleshooting ...2-1 2.2 Troubleshooting Flowchart 2-2 2.3 Power Supply Troubleshooting 2-6 2.4 System Board Troubleshooting 2-15 2.5 USB FDD Troubleshooting 2-31 2.6 HDD Troubleshooting 2-35 2.7 Keyboard and Dual point Troubleshooting 2-40 2.8 Display Troubleshooting 2-42 2.9 Optical Drive Troubleshooting 2-44 2.10 LAN Troubleshooting 2-46 2.11 Bluetooth Troubleshooting 2-47 2.12 Wireless...
... ...1- 19 1.10 Batteries ...1- 22 1.11 AC Adaptor...1- 25 Chapter 2 Troubleshooting Procedures 2.1 Troubleshooting ...2-1 2.2 Troubleshooting Flowchart 2-2 2.3 Power Supply Troubleshooting 2-6 2.4 System Board Troubleshooting 2-15 2.5 USB FDD Troubleshooting 2-31 2.6 HDD Troubleshooting 2-35 2.7 Keyboard and Dual point Troubleshooting 2-40 2.8 Display Troubleshooting 2-42 2.9 Optical Drive Troubleshooting 2-44 2.10 LAN Troubleshooting 2-46 2.11 Bluetooth Troubleshooting 2-47 2.12 Wireless...
Maintenance Manual
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Chapter 4 Replacement Procedures 4.1 Overview...4-1 4.2 Battery pack ...4-8 4.3 PC card...4-10 4.4 Memory module B 4-11 4.5 HDD...4-13 4.6 Keyboard...4-17 4.7 Memory module A 4-21 4.8 Cover assembly and Base assembly 4-23 4.9 Base latch ...4-26 4.10 Front panel/Microphone 4-27 4.11 Bluetooth module...4-33 4.12 ...
Chapter 4 Replacement Procedures 4.1 Overview...4-1 4.2 Battery pack ...4-8 4.3 PC card...4-10 4.4 Memory module B 4-11 4.5 HDD...4-13 4.6 Keyboard...4-17 4.7 Memory module A 4-21 4.8 Cover assembly and Base assembly 4-23 4.9 Base latch ...4-26 4.10 Front panel/Microphone 4-27 4.11 Bluetooth module...4-33 4.12 ...
Maintenance Manual
Page 14
... 1- 6 System unit configuration 1- 7 System unit block diagram 1- 8 3.5-inch FDD (USB External 1- 13 2.5-inch HDD 1- 14 1.8-inch HDD 1- 15 Keyboard ...1- 17 LCD module 1- 18 Tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table ...HDD specifications 1- 14 1.8-inch HDD specifications 1- 15 DVD Super Multi drive specifications 1- 16 LCD module specifications 1- 18 Power supply output rating 1- 20 Battery specifications 1- 22 Time required for charges 1- 23 RTC battery charging/data preservation time 1- 24 AC adapter specifications 1- 25 1-iv [CONFIDENTIAL] PORTEGE R500...
... 1- 6 System unit configuration 1- 7 System unit block diagram 1- 8 3.5-inch FDD (USB External 1- 13 2.5-inch HDD 1- 14 1.8-inch HDD 1- 15 Keyboard ...1- 17 LCD module 1- 18 Tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table ...HDD specifications 1- 14 1.8-inch HDD specifications 1- 15 DVD Super Multi drive specifications 1- 16 LCD module specifications 1- 18 Power supply output rating 1- 20 Battery specifications 1- 22 Time required for charges 1- 23 RTC battery charging/data preservation time 1- 24 AC adapter specifications 1- 25 1-iv [CONFIDENTIAL] PORTEGE R500...
Maintenance Manual
Page 16
... two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that uses a 101- 1 Hardware Overview 1.1 Features HDD The computer has a 2.5-inch SATA HDD. The following capacities are available. • 40/100 GB USB FDD A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD...: Built-in Microsoft® Windows® Vista. It supports software that backs up the Real Time Clock and CMOS memory). 1-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) External monitor : Supported via an RGB connector. Keyboard An-easy-to-use 85(US)/87(UK)-key ...
... two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that uses a 101- 1 Hardware Overview 1.1 Features HDD The computer has a 2.5-inch SATA HDD. The following capacities are available. • 40/100 GB USB FDD A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD...: Built-in Microsoft® Windows® Vista. It supports software that backs up the Real Time Clock and CMOS memory). 1-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) External monitor : Supported via an RGB connector. Keyboard An-easy-to-use 85(US)/87(UK)-key ...
Maintenance Manual
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... Internal Transfer rate Host Transfer rate Data buffer size Motor startup time (s) TOSHIBA HDD2D63BZL01 Specifications TOSHIBA TOSHIBA HDD2D61BZL01 HDD2D62BZL01 100.0 TOSHIBA HDD2D60BZL01 9.5 69.85 98 max 60GB 80GB 5,400 102 max 120GB 160GB 335-613(Mbits/s) 300 (Mbytes/s) 8,192Kbyte 3.5 typical 9.5 max 1-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The computer supports a 60GB, 80GB, 120GB or...
... Internal Transfer rate Host Transfer rate Data buffer size Motor startup time (s) TOSHIBA HDD2D63BZL01 Specifications TOSHIBA TOSHIBA HDD2D61BZL01 HDD2D62BZL01 100.0 TOSHIBA HDD2D60BZL01 9.5 69.85 98 max 60GB 80GB 5,400 102 max 120GB 160GB 335-613(Mbits/s) 300 (Mbytes/s) 8,192Kbyte 3.5 typical 9.5 max 1-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The computer supports a 60GB, 80GB, 120GB or...
Maintenance Manual
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...removable 1.8-inch magnetic disk and mini-Winchester type magnetic heads. Specifications are listed in figure 1-6. Figure 1-6 1.8-inch HDD Table 1-3 1.8-inch HDD specifications) 1.8-inch HDD Specifications Items Outline Dimensions Width (mm) Height (mm) Depth (mm) Weight (g) Storage size (formatted) Speed...time (s) Specifications TOSHIBA HDD1682BZM01 54.0±0.2 TOSHIBA HDD1789BZM01 5.0±0.35 8.0±0.35 48 max 40GB 71.0±0.3 59 max 100GB 4,200 165.0-356.8 176.90-382.9 100(Ultra DMA mode) 16.6(PIO mode) 8 3.5 typical 20 max PORTEGE R500 Maintenance Manual (...
...removable 1.8-inch magnetic disk and mini-Winchester type magnetic heads. Specifications are listed in figure 1-6. Figure 1-6 1.8-inch HDD Table 1-3 1.8-inch HDD specifications) 1.8-inch HDD Specifications Items Outline Dimensions Width (mm) Height (mm) Depth (mm) Weight (g) Storage size (formatted) Speed...time (s) Specifications TOSHIBA HDD1682BZM01 54.0±0.2 TOSHIBA HDD1789BZM01 5.0±0.35 8.0±0.35 48 max 40GB 71.0±0.3 59 max 100GB 4,200 165.0-356.8 176.90-382.9 100(Ultra DMA mode) 16.6(PIO mode) 8 3.5 typical 20 max PORTEGE R500 Maintenance Manual (...
Maintenance Manual
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.../No) Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 3.3 NO Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, NO NO HDD(1.8"), PC-Card Cont. , PC-Card Power, TPM, LCD, ALC262, AN12945A、SPI Flash 5 NO NO 2.5 1.500 - 0.300 1.05 2.0 - 3.5 ... Yes/NO Yes/NO Yes/NO Yes/NO NO Yes/NO ICH7-M, ODD, HDD(SATA), PC-Card Power, LED, KB, PAD, NO CRT, FAN, LED Backlight、 AN12945A NO... Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21
.../No) Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 3.3 NO Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, NO NO HDD(1.8"), PC-Card Cont. , PC-Card Power, TPM, LCD, ALC262, AN12945A、SPI Flash 5 NO NO 2.5 1.500 - 0.300 1.05 2.0 - 3.5 ... Yes/NO Yes/NO Yes/NO Yes/NO NO Yes/NO ICH7-M, ODD, HDD(SATA), PC-Card Power, LED, KB, PAD, NO CRT, FAN, LED Backlight、 AN12945A NO... Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21
Maintenance Manual
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... 2-34 2.6 HDD Troubleshooting 2-35 Procedure 1 Message Check 2-35 Procedure 2 Partition Check 2-36 Procedure 3 Format Check 2-37 Procedure 4 Diagnostic Test Program Execution Check 2-38 Procedure 5 Connector Check and Replacement Check 2-39 2.7 Keyboard and Dual point Troubleshooting 2-40 Procedure 1 Diagnostic Test Program Execution Check 2-40 Procedure 2 Connector Check and Replacement Check 2-41 PORTEGE R500 Maintenance...
... 2-34 2.6 HDD Troubleshooting 2-35 Procedure 1 Message Check 2-35 Procedure 2 Partition Check 2-36 Procedure 3 Format Check 2-37 Procedure 4 Diagnostic Test Program Execution Check 2-38 Procedure 5 Connector Check and Replacement Check 2-39 2.7 Keyboard and Dual point Troubleshooting 2-40 Procedure 1 Diagnostic Test Program Execution Check 2-40 Procedure 2 Connector Check and Replacement Check 2-41 PORTEGE R500 Maintenance...
Maintenance Manual
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2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart 2-3 Figure 2-2 Debug port (Boot mode) error status 2-19 Tables Table 2-1 Battery icon...2-6 Table 2-2 DC IN icon...2-6 Table 2-3 Error code ...2-7 Table 2-4 Result code ...2-13 Table 2-5 Debug port (Boot mode) error status 2-21 Table 2-6 FDD error code and status 2-32 Table 2-7 HDD error code and status 2-38 2-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart 2-3 Figure 2-2 Debug port (Boot mode) error status 2-19 Tables Table 2-1 Battery icon...2-6 Table 2-2 DC IN icon...2-6 Table 2-3 Error code ...2-7 Table 2-4 Result code ...2-13 Table 2-5 Debug port (Boot mode) error status 2-21 Table 2-6 FDD error code and status 2-32 Table 2-7 HDD error code and status 2-38 2-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
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... in Section 2.16. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures in Section 2.13. 11. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-5 If an error is detected on the Wireless LAN test, perform the Wireless LAN Troubleshooting Procedures... in Section 2.11. 9. If an error is detected on the hard disk test, perform the HDD Troubleshooting Procedures in Section 2.14. 12. If an error is detected on the sound test, perform the Sound Troubleshooting Procedures in Section...
... in Section 2.16. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures in Section 2.13. 11. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-5 If an error is detected on the Wireless LAN test, perform the Wireless LAN Troubleshooting Procedures... in Section 2.11. 9. If an error is detected on the hard disk test, perform the HDD Troubleshooting Procedures in Section 2.14. 12. If an error is detected on the sound test, perform the Sound Troubleshooting Procedures in Section...
Maintenance Manual
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... error message displays, perform Check 2. (a) *** Bad HDD type *** Check system. Then press [F1] key ...... (b) *** Bad RTC battery *** Check system. Then press [F1] key ...... (f) *** Bad check sum (CMOS) *** Check system. Then press [F1] key ...... (e) *** Bad time function *** Check system. Then press [F1] key ...... 2-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The IRT tests...
... error message displays, perform Check 2. (a) *** Bad HDD type *** Check system. Then press [F1] key ...... (b) *** Bad RTC battery *** Check system. Then press [F1] key ...... (f) *** Bad check sum (CMOS) *** Check system. Then press [F1] key ...... (e) *** Bad time function *** Check system. Then press [F1] key ...... 2-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The IRT tests...
Maintenance Manual
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If the error message (18) appears, go to the Keyboard Troubleshooting Procedures in HDD ERROR (21) Select Bay ERROR (22) TIMER INTERRUPT ERROR (23) RTC UPDATE ERROR PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-17 When the IRT detects an error, the system stops or an error message... appears. If the error message (19), (20) or (21) appears, go to the HDD Troubleshooting Procedures in Section 2.6. If one...
If the error message (18) appears, go to the Keyboard Troubleshooting Procedures in HDD ERROR (21) Select Bay ERROR (22) TIMER INTERRUPT ERROR (23) RTC UPDATE ERROR PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-17 When the IRT detects an error, the system stops or an error message... appears. If the error message (19), (20) or (21) appears, go to the HDD Troubleshooting Procedures in Section 2.6. If one...
Maintenance Manual
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... INIT_NDP INIT_SYSTEM (Initialization of system) INIT_DISPLAY VGA POST IDISP_LOGO SYS_MEM_CHECK Details Configuration Saving of VGA configuration result Task generation for waiting PCI_CONFIGURATION completion HDD initialization sequence start (Check of first 64KB memory) (Initialization of vectors) (Initialization of NDP) Storing of CMOS error status to IRT_ERR_STS_BUF ...of EDID information for LCD) (Waiting for VGA chip initialization completion, VGA BIOS initialization) (Displaying logo) (Check of convention memory)(Boot) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-25
... INIT_NDP INIT_SYSTEM (Initialization of system) INIT_DISPLAY VGA POST IDISP_LOGO SYS_MEM_CHECK Details Configuration Saving of VGA configuration result Task generation for waiting PCI_CONFIGURATION completion HDD initialization sequence start (Check of first 64KB memory) (Initialization of vectors) (Initialization of NDP) Storing of CMOS error status to IRT_ERR_STS_BUF ...of EDID information for LCD) (Waiting for VGA chip initialization completion, VGA BIOS initialization) (Displaying logo) (Check of convention memory)(Boot) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-25
Maintenance Manual
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... (Initialization of DMA) (Boot) F11CH F11DH CHECK_SIO BOOT_PASSWORD (Check of SIO) (For models supporting SIO) (Check of password) (In the case of "Reboot") Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC initialization completion) Initialization of ATA priority (In the case of "Boot") BM loading process... fingerprint authentication) Check of key input during IRT (waiting for KBC initialization completion) Input of password BM opening (for models supporting fingerprint authentication) 2-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... (Initialization of DMA) (Boot) F11CH F11DH CHECK_SIO BOOT_PASSWORD (Check of SIO) (For models supporting SIO) (Check of password) (In the case of "Reboot") Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC initialization completion) Initialization of ATA priority (In the case of "Boot") BM loading process... fingerprint authentication) Check of key input during IRT (waiting for KBC initialization completion) Input of password BM opening (for models supporting fingerprint authentication) 2-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
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... disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button F124H FFFFH Clear of IRT status Renewal of check sum of Runtime side NOTE: Status outputted by the test means the last error detected in the debug port test. 2-28 [CONFIDENTIAL] PORTEGE R500 Maintenance...
... disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button F124H FFFFH Clear of IRT status Renewal of check sum of Runtime side NOTE: Status outputted by the test means the last error detected in the debug port test. 2-28 [CONFIDENTIAL] PORTEGE R500 Maintenance...
Maintenance Manual
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PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-35 Procedure 1: Message Check Procedure 2: Partition Check Procedure 3: Format Check Procedure 4: Diagnostic Test Program Execution Check Procedure 5: Connector Check and... Perform the steps below starting with Procedure 1 and continuing with Check 1 below and perform the other procedures as instructed. Procedure 1 Message Check When the computer's HDD does not function properly, some of the following messages do not appear, perform Check 2. HDC ERROR (After 5 seconds this message will disappear.) or IDE #0 ERROR...
PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-35 Procedure 1: Message Check Procedure 2: Partition Check Procedure 3: Format Check Procedure 4: Diagnostic Test Program Execution Check Procedure 5: Connector Check and... Perform the steps below starting with Procedure 1 and continuing with Check 1 below and perform the other procedures as instructed. Procedure 1 Message Check When the computer's HDD does not function properly, some of the following messages do not appear, perform Check 2. HDC ERROR (After 5 seconds this message will disappear.) or IDE #0 ERROR...
Maintenance Manual
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... hard disk has more than 512 MB capacity, the FDISK program will ask if you need support for a partition larger than 2GB. 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 2 Partition Check Insert the Toshiba DOS system disk and restart the computer with U key holding down. Perform the following message appears on the... is not listed, return to the FDISK menu and choose the option to read the precaution regarding access by other operating systems. 2-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) however, be sure to create a DOS partition on drive C.
... hard disk has more than 512 MB capacity, the FDISK program will ask if you need support for a partition larger than 2GB. 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 2 Partition Check Insert the Toshiba DOS system disk and restart the computer with U key holding down. Perform the following message appears on the... is not listed, return to the FDISK menu and choose the option to read the precaution regarding access by other operating systems. 2-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) however, be sure to create a DOS partition on drive C.
Maintenance Manual
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...Check 2 Using the Diagnostics Disk, format the HDD with Check 1 below and perform the other steps as required. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-37 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Format Check The computer's HDD is formatted. Format complete If an error ...display, refer to Procedure 4. Partition and format the HDD using FORMAT C:/S/U. If the following message appears on the display, the HDD is formatted using the Tests and Diagnostic program, go to the Toshiba DOS Manual for more information and perform Check 2. ...
...Check 2 Using the Diagnostics Disk, format the HDD with Check 1 below and perform the other steps as required. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-37 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Format Check The computer's HDD is formatted. Format complete If an error ...display, refer to Procedure 4. Partition and format the HDD using FORMAT C:/S/U. If the following message appears on the display, the HDD is formatted using the Tests and Diagnostic program, go to the Toshiba DOS Manual for more information and perform Check 2. ...
Maintenance Manual
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... error Time out error Drive not ready Undefined error Write fault Status error Access time error No HDD 2-38 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in Chapter 4, Replacement Procedures. Refer to Procedure 5. The error codes and statuses are...
... error Time out error Drive not ready Undefined error Write fault Status error Access time error No HDD 2-38 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in Chapter 4, Replacement Procedures. Refer to Procedure 5. The error codes and statuses are...
Maintenance Manual
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...firmly connected to Check 2. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-39 If any of the connections are loose, reconnect firmly and repeat Procedure 1. 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and Replacement Check The HDD may be disconnected, or the HDD, HDD FPC or system board ... be damaged. Replace it with a new one following checks: Check 1 Make sure the HDD is still an error, go to CN1800 on the system board. Check 2 The HDD may be damaged. Check 4 The System board may be damaged. If the problem still exists...
...firmly connected to Check 2. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-39 If any of the connections are loose, reconnect firmly and repeat Procedure 1. 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and Replacement Check The HDD may be disconnected, or the HDD, HDD FPC or system board ... be damaged. Replace it with a new one following checks: Check 1 Make sure the HDD is still an error, go to CN1800 on the system board. Check 2 The HDD may be damaged. Check 4 The System board may be damaged. If the problem still exists...