Maintenance Manual
Page 3
... perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ R500. Installation of the computer may result in safety hazards. Each of a hazard that could come loose, creating a danger of a hazard that relates to use only the same model battery or an equivalent battery recommended by Toshiba. WARNING: "Warning" indicates the existence of...
... perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ R500. Installation of the computer may result in safety hazards. Each of a hazard that could come loose, creating a danger of a hazard that relates to use only the same model battery or an equivalent battery recommended by Toshiba. WARNING: "Warning" indicates the existence of...
Maintenance Manual
Page 6
... Drive 1-14 1.5 1.8-inch Hard Disk Drive 1-15 1.6 DVD-Super Multi Drive Optical Drive (ODD 1-16 1.7 Keyboard...1- 17 1.8 TFT Color Display 1- 18 1.9 Power Supply ...1- 19 1.10 Batteries ...1- 22 1.11 AC Adaptor...1- 25 Chapter 2 Troubleshooting Procedures 2.1 Troubleshooting ...2-1 2.2 Troubleshooting Flowchart 2-2 2.3 Power Supply Troubleshooting 2-6 2.4 System Board Troubleshooting 2-15 2.5 USB FDD Troubleshooting 2-31 2.6 HDD Troubleshooting 2-35...
... Drive 1-14 1.5 1.8-inch Hard Disk Drive 1-15 1.6 DVD-Super Multi Drive Optical Drive (ODD 1-16 1.7 Keyboard...1- 17 1.8 TFT Color Display 1- 18 1.9 Power Supply ...1- 19 1.10 Batteries ...1- 22 1.11 AC Adaptor...1- 25 Chapter 2 Troubleshooting Procedures 2.1 Troubleshooting ...2-1 2.2 Troubleshooting Flowchart 2-2 2.3 Power Supply Troubleshooting 2-6 2.4 System Board Troubleshooting 2-15 2.5 USB FDD Troubleshooting 2-31 2.6 HDD Troubleshooting 2-35...
Maintenance Manual
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Chapter 4 Replacement Procedures 4.1 Overview...4-1 4.2 Battery pack ...4-8 4.3 PC card...4-10 4.4 Memory module B 4-11 4.5 HDD...4-13 4.6 Keyboard...4-17 4.7 Memory module A 4-21 4.8 Cover assembly and Base assembly 4-23 4.9 Base latch ...4-26 4.10 Front ... pad...4-35 4.13 UWB module ...4-40 4.14 Wireless LAN card 4-42 4.15 3G card...4-44 4.16 LAN jack...4-46 4.17 MJ board ...4-47 4.18 RTC battery...4-50 4.19 RGB board ...4-51 4.20 Sensor board...4-53 4.21 Fan/Heat sink ...4-54 4.22 PC card slot ...4-57 4.23 System board and LCD cover...
Chapter 4 Replacement Procedures 4.1 Overview...4-1 4.2 Battery pack ...4-8 4.3 PC card...4-10 4.4 Memory module B 4-11 4.5 HDD...4-13 4.6 Keyboard...4-17 4.7 Memory module A 4-21 4.8 Cover assembly and Base assembly 4-23 4.9 Base latch ...4-26 4.10 Front ... pad...4-35 4.13 UWB module ...4-40 4.14 Wireless LAN card 4-42 4.15 3G card...4-44 4.16 LAN jack...4-46 4.17 MJ board ...4-47 4.18 RTC battery...4-50 4.19 RGB board ...4-51 4.20 Sensor board...4-53 4.21 Fan/Heat sink ...4-54 4.22 PC card slot ...4-57 4.23 System board and LCD cover...
Maintenance Manual
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... specifications 1- 13 2.5-inch HDD specifications 1- 14 1.8-inch HDD specifications 1- 15 DVD Super Multi drive specifications 1- 16 LCD module specifications 1- 18 Power supply output rating 1- 20 Battery specifications 1- 22 Time required for charges 1- 23 RTC battery charging/data preservation time 1- 24 AC adapter specifications 1- 25 1-iv [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... specifications 1- 13 2.5-inch HDD specifications 1- 14 1.8-inch HDD specifications 1- 15 DVD Super Multi drive specifications 1- 16 LCD module specifications 1- 18 Power supply output rating 1- 20 Battery specifications 1- 22 Time required for charges 1- 23 RTC battery charging/data preservation time 1- 24 AC adapter specifications 1- 25 1-iv [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
Page 16
... palm rest enable control of the on-screen pointer and scrolling of windows. Batteries The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory). 1-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 1 Hardware Overview 1.1 Features HDD The computer has a 2.5-inch SATA...
... palm rest enable control of the on-screen pointer and scrolling of windows. Batteries The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory). 1-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 1 Hardware Overview 1.1 Features HDD The computer has a 2.5-inch SATA...
Maintenance Manual
Page 33
... power supply supplies many different voltages to the computer. 2. Turns the battery charging system on and off and detects a fully charged battery. 5. Controls the transmission of the status signal of a low battery. 7. The power supply output rating is connected to the system board ...and performs the following functions: 1. Detects DC output and circuit malfunctions. 3. Judges that the DC power supply (AC adapter) is specified in Table 1-6 PORTEGE R500 Maintenance Manual (960-634...
... power supply supplies many different voltages to the computer. 2. Turns the battery charging system on and off and detects a fully charged battery. 5. Controls the transmission of the status signal of a low battery. 7. The power supply output rating is connected to the system board ...and performs the following functions: 1. Detects DC output and circuit malfunctions. 3. Judges that the DC power supply (AC adapter) is specified in Table 1-6 PORTEGE R500 Maintenance Manual (960-634...
Maintenance Manual
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... ODD-P5V OVCVDA-E3V Table 1-6 Power supply output rating (1/2) Power supply (Yes/No) Voltage [V] Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 0.9 NO NO NO DDR2-SDRAM 1.5 1.5 NO NO NO CPU, GMCH, ICH7-M, PCIe Mini Card 1.8 Yes NO NO GMCH, DDR2-SDRAM 2.5 2.5 NO NO NO GMCH..., DDR2-SDRAM NO DDR2-SDRAM NO USB-IDE Bridge NO USB-IDE Bridge NO ODD NO Finger Sensor Table 1-6 Power supply output rating (2/2) 1-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... ODD-P5V OVCVDA-E3V Table 1-6 Power supply output rating (1/2) Power supply (Yes/No) Voltage [V] Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 0.9 NO NO NO DDR2-SDRAM 1.5 1.5 NO NO NO CPU, GMCH, ICH7-M, PCIe Mini Card 1.8 Yes NO NO GMCH, DDR2-SDRAM 2.5 2.5 NO NO NO GMCH..., DDR2-SDRAM NO DDR2-SDRAM NO USB-IDE Bridge NO USB-IDE Bridge NO ODD NO Finger Sensor Table 1-6 Power supply output rating (2/2) 1-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
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... EC/KBC NO SD Slot NO SIM Slot(3G) NO Finger Sensor NO WLAN NO SIM Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21 1.9 Power Supply 1 Hardware Overview Name P3V P5V PNL-P2V PPV PTV R3V S3V SD-P3V UIMPWR-...-E3V WIMPWR-E3V WLAN-E3V WLAN-P1V VDDA-E3V Voltage [V] Power supply (Yes/No) Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 3.3 NO Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, NO NO HDD(1.8"), PC-Card Cont. , PC-Card Power, TPM, LCD, ALC262, ...
... EC/KBC NO SD Slot NO SIM Slot(3G) NO Finger Sensor NO WLAN NO SIM Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21 1.9 Power Supply 1 Hardware Overview Name P3V P5V PNL-P2V PPV PTV R3V S3V SD-P3V UIMPWR-...-E3V WIMPWR-E3V WLAN-E3V WLAN-P1V VDDA-E3V Voltage [V] Power supply (Yes/No) Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 3.3 NO Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, NO NO HDD(1.8"), PC-Card Cont. , PC-Card Power, TPM, LCD, ALC262, ...
Maintenance Manual
Page 36
The main battery maintains the state of batteries as follows: Main battery pack RTC battery The battery specifications are listed in sleep mode. 1-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Battery name Main battery RTC battery Table 1-7 Battery specifications Material G71C00085110/210 G71C00086110/210 GDM710000041 Lithium-Ion Lithium-Ion NiMH Output voltage 10.8 V 10.8 V 2.4 V Capacity 2,900 mAh 5,800 mAh...
The main battery maintains the state of batteries as follows: Main battery pack RTC battery The battery specifications are listed in sleep mode. 1-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Battery name Main battery RTC battery Table 1-7 Battery specifications Material G71C00085110/210 G71C00086110/210 GDM710000041 Lithium-Ion Lithium-Ion NiMH Output voltage 10.8 V 10.8 V 2.4 V Capacity 2,900 mAh 5,800 mAh...
Maintenance Manual
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... drops under any of the following conditions: 1. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-23 Table 1-8 Time required for charges. If any of the following occurs, the battery charge process stops. 1. The battery becomes fully charged. 2. The AC adaptor or battery is charging at charge. A full charge is ...hours) About 5.0 About 5.0 NOTE: The time required when the system is powered on . The charging time exceeds the fixed limit. Battery Charge When the AC adaptor is attached, there are attached to 15.0 Power off and when the system is powered on is affected ...
... drops under any of the following conditions: 1. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-23 Table 1-8 Time required for charges. If any of the following occurs, the battery charge process stops. 1. The battery becomes fully charged. 2. The AC adaptor or battery is charging at charge. A full charge is ...hours) About 5.0 About 5.0 NOTE: The time required when the system is powered on . The charging time exceeds the fixed limit. Battery Charge When the AC adaptor is attached, there are attached to 15.0 Power off and when the system is powered on is affected ...
Maintenance Manual
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Table 1-9 RTC battery charging/data preservation time Status Charging Time (power on) Data preservation period (full charge) Time 24 hours 30 days 1-24 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 1-9 lists the charging time and data preservation period of the RTC battery. 1 Hardware Overview 1.10 Batteries 1.10.3 RTC battery The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off.
Table 1-9 RTC battery charging/data preservation time Status Charging Time (power on) Data preservation period (full charge) Time 24 hours 30 days 1-24 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 1-9 lists the charging time and data preservation period of the RTC battery. 1 Hardware Overview 1.10 Batteries 1.10.3 RTC battery The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off.
Maintenance Manual
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Table 1-10 AC adapter specifications Parameter Power Input voltage Input frequency Input current Output voltage Output current Specification G71C0004A510(3-pin) / G71C00062210(2-pin) 60W (Peak 75W) 100V/240V 50Hz to 60Hz 1.5A or less (100V-240V 4Aload) 15V 0A to charge the battery. Table 1-10 lists the AC adapter specifications. 1.11 AC Adapter 1 Hardware Overview 1.11 AC Adapter The AC adapter is also used to 4A (At constant voltage mode) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-25
Table 1-10 AC adapter specifications Parameter Power Input voltage Input frequency Input current Output voltage Output current Specification G71C0004A510(3-pin) / G71C00062210(2-pin) 60W (Peak 75W) 100V/240V 50Hz to 60Hz 1.5A or less (100V-240V 4Aload) 15V 0A to charge the battery. Table 1-10 lists the AC adapter specifications. 1.11 AC Adapter 1 Hardware Overview 1.11 AC Adapter The AC adapter is also used to 4A (At constant voltage mode) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-25
Maintenance Manual
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2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart 2-3 Figure 2-2 Debug port (Boot mode) error status 2-19 Tables Table 2-1 Battery icon...2-6 Table 2-2 DC IN icon...2-6 Table 2-3 Error code ...2-7 Table 2-4 Result code ...2-13 Table 2-5 Debug port (Boot mode) error status 2-21 Table 2-6 FDD error code and status 2-32 Table 2-7 HDD error code and status 2-38 2-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart 2-3 Figure 2-2 Debug port (Boot mode) error status 2-19 Tables Table 2-1 Battery icon...2-6 Table 2-2 DC IN icon...2-6 Table 2-3 Error code ...2-7 Table 2-4 Result code ...2-13 Table 2-5 Debug port (Boot mode) error status 2-21 Table 2-6 FDD error code and status 2-32 Table 2-7 HDD error code and status 2-38 2-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
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...adapter is low. The AC adaptor must be connected to recharge the battery. Battery charge is connected. Table 2-1 Battery icon Battery icon Lights orange Lights green Flashes orange Doesn't light Power supply status Battery has been charging and AC adapter is being supplied from the AC.... Any condition other than those above . To check the power supply status, install a battery pack and connect an AC adaptor. Any condition other than those above . 2-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) DC IN icon Lights green Flashes orange Doesn't light Table 2-2...
...adapter is low. The AC adaptor must be connected to recharge the battery. Battery charge is connected. Table 2-1 Battery icon Battery icon Lights orange Lights green Flashes orange Doesn't light Power supply status Battery has been charging and AC adapter is being supplied from the AC.... Any condition other than those above . To check the power supply status, install a battery pack and connect an AC adaptor. Any condition other than those above . 2-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) DC IN icon Lights green Flashes orange Doesn't light Table 2-2...
Maintenance Manual
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... significant digit. Table 2-3 Error code Error code 1*h 2*h 3*h 4*h 5*h 6*h 7*h 8*h 9*h A*h B*h C*h D*h E*h F*h AC Adaptor 1st Battery 2nd Battery S3V output E5V output E3V output 1R5-E1V output 1R8-B1V output PPV output PTV output 1R5-E1V output 1R8-B1V output PPV output PTV output - Where Error occurs PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-7 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures...
... significant digit. Table 2-3 Error code Error code 1*h 2*h 3*h 4*h 5*h 6*h 7*h 8*h 9*h A*h B*h C*h D*h E*h F*h AC Adaptor 1st Battery 2nd Battery S3V output E5V output E3V output 1R5-E1V output 1R8-B1V output PPV output PTV output 1R5-E1V output 1R8-B1V output PPV output PTV output - Where Error occurs PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-7 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures...
Maintenance Manual
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...value of [0A] is not within the limits from design data (+/- 481mA). 1st Battery Error code Meaning 22h 1st battery discharge current over 0.5A when there is no load. 23h 1st battery charge current is over 3.5A in charging. 24h The compensation value of [0A] is not ...battery charge current is over 0.3A in not charging. S3V output Error code Meaning 40h S3V voltage is over 3.47V when the computer is powered on/off. 45h S3V voltage is under 3.14V in normal conditions. 46h S3V voltage is under 3.14V when the computer is booting up. 2-8 [CONFIDENTIAL] PORTEGE R500...
...value of [0A] is not within the limits from design data (+/- 481mA). 1st Battery Error code Meaning 22h 1st battery discharge current over 0.5A when there is no load. 23h 1st battery charge current is over 3.5A in charging. 24h The compensation value of [0A] is not ...battery charge current is over 0.3A in not charging. S3V output Error code Meaning 40h S3V voltage is over 3.47V when the computer is powered on/off. 45h S3V voltage is under 3.14V in normal conditions. 46h S3V voltage is under 3.14V when the computer is booting up. 2-8 [CONFIDENTIAL] PORTEGE R500...
Maintenance Manual
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... with a new one. If the cables are firmly plugged into the DC IN 15 V socket and wall outlet. If the battery pack is correctly installed, go to the following step: Connect a new AC adaptor and/or AC power cord, if necessary. Check 3 In the case ... E0h PTV voltage is over 1.26V when the computer is powered on . E2h PTV voltage is under 0.89V when the computer is powered on /off. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-11 E1h PTV voltage is under 0.89V when the computer is correctly installed in the computer.
... with a new one. If the cables are firmly plugged into the DC IN 15 V socket and wall outlet. If the battery pack is correctly installed, go to the following step: Connect a new AC adaptor and/or AC power cord, if necessary. Check 3 In the case ... E0h PTV voltage is over 1.26V when the computer is powered on . E2h PTV voltage is under 0.89V when the computer is powered on /off. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-11 E1h PTV voltage is under 0.89V when the computer is correctly installed in the computer.
Maintenance Manual
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... 5. • If the battery icon does not light, go to Check 3. If the battery is close to Check 6. If the power cord is shown below: Any of the connectors may be disconnected. Check 4 Use a multimeter to Procedure 4. 2-12 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Check... 6 Make sure the battery pack is close to 15 V, go to make sure the AC adaptor output voltage is installed in the computer correctly...
... 5. • If the battery icon does not light, go to Check 3. If the battery is close to Check 6. If the power cord is shown below: Any of the connectors may be disconnected. Check 4 Use a multimeter to Procedure 4. 2-12 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Check... 6 Make sure the battery pack is close to 15 V, go to make sure the AC adaptor output voltage is installed in the computer correctly...
Maintenance Manual
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...the DC IN socket and the wall outlet. Wait a few minutes to a normal operating condition. If the battery pack still is properly installed, go to Check 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-13 Check the result code against the table below and perform any necessary... check. If the battery is not charged, go to System test and execute subtest 04 (Quick charge) described in ...
...the DC IN socket and the wall outlet. Wait a few minutes to a normal operating condition. If the battery pack still is properly installed, go to Check 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-13 Check the result code against the table below and perform any necessary... check. If the battery is not charged, go to System test and execute subtest 04 (Quick charge) described in ...
Maintenance Manual
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...memory (CMOS type memory) is not the same as the actual configuration or when the data is turned on, replace the RTC battery. If you press F1 as the message instructs. Then press [F1] key ...... (d) *** Bad memory size *** Check system... sum (CMOS) *** Check system. Then press [F1] key ...... 2-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If any other error message displays, perform Check 2. (a) *** Bad HDD type *** Check system. Then press [F1] key ...... (b) *** Bad RTC battery *** Check system. Then press [F1] key ...... (e) *** Bad time function *** Check...
...memory (CMOS type memory) is not the same as the actual configuration or when the data is turned on, replace the RTC battery. If you press F1 as the message instructs. Then press [F1] key ...... (d) *** Bad memory size *** Check system... sum (CMOS) *** Check system. Then press [F1] key ...... 2-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If any other error message displays, perform Check 2. (a) *** Bad HDD type *** Check system. Then press [F1] key ...... (b) *** Bad RTC battery *** Check system. Then press [F1] key ...... (e) *** Bad time function *** Check...