Universal Print Driver Guide (ENGLISH)
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Search Now: Searches printers that are four options for buying supplies. • TroubleShooting Guide: Opens the troubleshooting chapter of the model you print. Using the Samsung Universal Print Driver_ 9 Search by Address: Searches for pop-ups and searches. You need to install the ...Shows the list of the selected printer in the list. Shows status of recently found printer is at the top of the list. - Changing Samsung Universal Print Driver settings Setting the pop-up : 1. Create a Favorite Folder: Creates a folder for favorite printers. • Settings: Displays...
Search Now: Searches printers that are four options for buying supplies. • TroubleShooting Guide: Opens the troubleshooting chapter of the model you print. Using the Samsung Universal Print Driver_ 9 Search by Address: Searches for pop-ups and searches. You need to install the ...Shows the list of the selected printer in the list. Shows status of recently found printer is at the top of the list. - Changing Samsung Universal Print Driver settings Setting the pop-up : 1. Create a Favorite Folder: Creates a folder for favorite printers. • Settings: Displays...
User Manual (ENGLISH)
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... Change Passcode 7.15 Clearing Memory 7.15 Setting E-mail Notification 7.16 Setting the Machine Setup tab 7.16 Setting the Contact Information tab 7.18 Chapter 8: TROUBLESHOOTING Fault Clearance 8.2 Document Jams 8.2 Input Misfeed 8.2 Exit Misfeed 8.3 Roller Misfeed 8.4 Paper Jams 8.5 Paper Feed Area 8.5 Fuser Area 8.7 Paper Exit... Chart 8.20 Printing Problem Solution Chart 8.22 Scanning Problems 8.25 Fax Problem Solution Chart (only for SCX-6320F 8.26 Common Linux Problems 8.28 Troubleshooting PostScript Errors (Option) ........ 8.31 Common Macintosh Problems (Option 8.32 vii
... Change Passcode 7.15 Clearing Memory 7.15 Setting E-mail Notification 7.16 Setting the Machine Setup tab 7.16 Setting the Contact Information tab 7.18 Chapter 8: TROUBLESHOOTING Fault Clearance 8.2 Document Jams 8.2 Input Misfeed 8.2 Exit Misfeed 8.3 Roller Misfeed 8.4 Paper Jams 8.5 Paper Feed Area 8.5 Fuser Area 8.7 Paper Exit... Chart 8.20 Printing Problem Solution Chart 8.22 Scanning Problems 8.25 Fax Problem Solution Chart (only for SCX-6320F 8.26 Common Linux Problems 8.28 Troubleshooting PostScript Errors (Option) ........ 8.31 Common Macintosh Problems (Option 8.32 vii
User Manual (ENGLISH)
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This chapter includes: • Fault Clearance • Document Jams • Paper Jams • LCD Error Messages • Solving Problems 8 TROUBLESHOOTING This chapter gives helpful information for what to do if you encounter an error.
This chapter includes: • Fault Clearance • Document Jams • Paper Jams • LCD Error Messages • Solving Problems 8 TROUBLESHOOTING This chapter gives helpful information for what to do if you encounter an error.
User Manual (ENGLISH)
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Fault Clearance When a fault occurs, check the Status Map on the display. A green blanking LED identifies the problem area: Document Jams Paper Jam Bypass tray Tray 1 Tray 2 Document Jams If a document jams while it is feeding through the DADF, "Document Jam" appears on the Control Panel. Input Misfeed 1 Remove the remaining documents from the DADF. 2 Open the DADF top cover. 8.2 TROUBLESHOOTING Details for clearing the three types of document misfeeds are given below.
Fault Clearance When a fault occurs, check the Status Map on the display. A green blanking LED identifies the problem area: Document Jams Paper Jam Bypass tray Tray 1 Tray 2 Document Jams If a document jams while it is feeding through the DADF, "Document Jam" appears on the Control Panel. Input Misfeed 1 Remove the remaining documents from the DADF. 2 Open the DADF top cover. 8.2 TROUBLESHOOTING Details for clearing the three types of document misfeeds are given below.
User Manual (ENGLISH)
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Then place the documents back into the DADF. NOTE: To prevent document jams, use the document scanner glass for thick, thin or mixed documents. Then place the documents back into the DADF. 3 Pull the document gently to the right and out of the DADF. 8 3 Close the document input tray. Exit Misfeed 1 Remove the remaining documents from the DADF. 2 Open the document input tray upward and Pull the document gently out of the DADF. 4 Close the DADF top cover. TROUBLESHOOTING 8.3
Then place the documents back into the DADF. NOTE: To prevent document jams, use the document scanner glass for thick, thin or mixed documents. Then place the documents back into the DADF. 3 Pull the document gently to the right and out of the DADF. 8 3 Close the document input tray. Exit Misfeed 1 Remove the remaining documents from the DADF. 2 Open the document input tray upward and Pull the document gently out of the DADF. 4 Close the DADF top cover. TROUBLESHOOTING 8.3
User Manual (ENGLISH)
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Then place the documents back into the DADF. 8.4 TROUBLESHOOTING Roller Misfeed 1 Open the document cover. 2 Seize the misfed document, and remove the document from the DADF or the feed area by carefully pulling it right wards using both hands. 3 Close the document cover.
Then place the documents back into the DADF. 8.4 TROUBLESHOOTING Roller Misfeed 1 Open the document cover. 2 Seize the misfed document, and remove the document from the DADF or the feed area by carefully pulling it right wards using both hands. 3 Close the document cover.
User Manual (ENGLISH)
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... the jammed paper by gently pulling it to clear the jam. To avoid tearing the paper, pull the jammed paper out gently and slowly. Then: TROUBLESHOOTING 8.5 Paper Jams If paper jams occur, "Paper Jam" appears on the display. After you pull, stop pulling. Follow the steps below to clear the "Paper...
... the jammed paper by gently pulling it to clear the jam. To avoid tearing the paper, pull the jammed paper out gently and slowly. Then: TROUBLESHOOTING 8.5 Paper Jams If paper jams occur, "Paper Jam" appears on the display. After you pull, stop pulling. Follow the steps below to clear the "Paper...
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NOTE: Do not touch the shiny drum cartridge surface. Scratches or smudges will result in poor copy quality. 4 Carefully remove the misfed paper in the direction shown. 5 Close the cover and insert the paper Tray. Lower the rear part of the Tray to open the side cover. 3 Pull the release lever to align the rear edge with the corresponding slot of the machine, then insert it completely. 8.6 TROUBLESHOOTING
NOTE: Do not touch the shiny drum cartridge surface. Scratches or smudges will result in poor copy quality. 4 Carefully remove the misfed paper in the direction shown. 5 Close the cover and insert the paper Tray. Lower the rear part of the Tray to open the side cover. 3 Pull the release lever to align the rear edge with the corresponding slot of the machine, then insert it completely. 8.6 TROUBLESHOOTING
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If paper is not seen in the fuser area, "Paper Jam 1" appears on the display: NOTE: The fuser area is hot. NOTE: Do not pull paper up through the fusing unit. Fuser Area If the paper jammed in this area, skip to the Exit Area. Unfused toner may adhere to open the side cover. 2 Pull down on the paper. This will release pressure on the fuser lever as shown below. Take care when removing paper from the machine. 1 Lift the release lever to the area, resulting in smudged copies. 3 Remove the jammed paper, in the direction shown. 8 TROUBLESHOOTING 8.7
If paper is not seen in the fuser area, "Paper Jam 1" appears on the display: NOTE: The fuser area is hot. NOTE: Do not pull paper up through the fusing unit. Fuser Area If the paper jammed in this area, skip to the Exit Area. Unfused toner may adhere to open the side cover. 2 Pull down on the paper. This will release pressure on the fuser lever as shown below. Take care when removing paper from the machine. 1 Lift the release lever to the area, resulting in smudged copies. 3 Remove the jammed paper, in the direction shown. 8 TROUBLESHOOTING 8.7
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Paper Exit Area If the paper jammed in the exit area, "Paper Jam 2" appears on the display. 1 Press the release lever to open the side cover. 2 Open the front cover. 8.8 TROUBLESHOOTING 4 Push the fuser lever up, and then close the side cover.
Paper Exit Area If the paper jammed in the exit area, "Paper Jam 2" appears on the display. 1 Press the release lever to open the side cover. 2 Open the front cover. 8.8 TROUBLESHOOTING 4 Push the fuser lever up, and then close the side cover.
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3 Pull down on the paper. 4 Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area, then gently pull the paper out through the exit area. 2 1 5 Push the fuser lever up. 8 TROUBLESHOOTING 8.9 This will release pressure on the fuser lever.
3 Pull down on the paper. 4 Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area, then gently pull the paper out through the exit area. 2 1 5 Push the fuser lever up. 8 TROUBLESHOOTING 8.9 This will release pressure on the fuser lever.
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6 Turn the Jam Remove Lever back to the original position. 7 Close the front cover 1 and the side cover 2 . 2 1 Duplex Jam If paper jam occurs in the duplex, "Duplex Jam" appears on the display when you try to print using the Bypass Tray and the machine does not detect paper due to open the side cover. 2 Remove the jammed paper. Bypass Tray Jam "Bypass Jam" appears on the display. 1 Press the release lever to no paper or improper paper loading. 8.10 TROUBLESHOOTING Then close the side cover.
6 Turn the Jam Remove Lever back to the original position. 7 Close the front cover 1 and the side cover 2 . 2 1 Duplex Jam If paper jam occurs in the duplex, "Duplex Jam" appears on the display when you try to print using the Bypass Tray and the machine does not detect paper due to open the side cover. 2 Remove the jammed paper. Bypass Tray Jam "Bypass Jam" appears on the display. 1 Press the release lever to no paper or improper paper loading. 8.10 TROUBLESHOOTING Then close the side cover.
User Manual (ENGLISH)
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In that case, pull the paper out of the Tray slightly up to open. "Bypass Jam" also may occur when the paper is jammed in the optional tray2, 'Jam0 In Tray2' appears on the display. 1 Pull the paper Tray to release the Tray from the machine 8 TROUBLESHOOTING 8.11 After you pull it out completely, lift the front part of the machine. Optional Tray2 Jam If paper is not properly fed into the machine through the Bypass Tray.
In that case, pull the paper out of the Tray slightly up to open. "Bypass Jam" also may occur when the paper is jammed in the optional tray2, 'Jam0 In Tray2' appears on the display. 1 Pull the paper Tray to release the Tray from the machine 8 TROUBLESHOOTING 8.11 After you pull it out completely, lift the front part of the machine. Optional Tray2 Jam If paper is not properly fed into the machine through the Bypass Tray.
User Manual (ENGLISH)
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To clear paper jam in the direction shown. To avoid the paper torn, pull it out gently and slowly. 2 Remove the paper in Tray 2, follow the instructions on page 8.5. 8.12 TROUBLESHOOTING
To clear paper jam in the direction shown. To avoid the paper torn, pull it out gently and slowly. 2 Remove the paper in Tray 2, follow the instructions on page 8.5. 8.12 TROUBLESHOOTING
User Manual (ENGLISH)
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...print job. Unplug the power cord and plug it is a large job. If the problem still persists, please call for SCX-6320F) The machine has a problem in . TROUBLESHOOTING 8.13 Comm. Clear the document jam. Drum Warning The drum cartridge is full. Fuser Error Open Heat Error Heating Error ...memory becomes available. Either delete unnecessary documents, or retransmit after more than one operation if it back in communication. Duplex Jam Paper has jammed in the DADF. See page 8.10. Group not available (only for SCX-6320F) Remote party did not have tried to select a group. Just use...
...print job. Unplug the power cord and plug it is a large job. If the problem still persists, please call for SCX-6320F) The machine has a problem in . TROUBLESHOOTING 8.13 Comm. Clear the document jam. Drum Warning The drum cartridge is full. Fuser Error Open Heat Error Heating Error ...memory becomes available. Either delete unnecessary documents, or retransmit after more than one operation if it back in communication. Duplex Jam Paper has jammed in the DADF. See page 8.10. Group not available (only for SCX-6320F) Remote party did not have tried to select a group. Just use...
User Manual (ENGLISH)
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...You have used an incorrect poll code. Use the correct poll code. 8.14 TROUBLESHOOTING Operation Not Assigned (only for SCX-6320F) The memory is available. LSU Error A problem has occurred in . Try ... plug it back in the LSU (Laser Scanning Unit). No Answer (only for example. See 'System Data Options' in Standby mode, for SCX-6320F) The remote fax machine has not...more memory becomes available, or split the transmission into more than one operation. Memory Full (only for SCX-6320F) You are doing in the Add/Cancel operation, but there ...an You must use a Samsung-
...You have used an incorrect poll code. Use the correct poll code. 8.14 TROUBLESHOOTING Operation Not Assigned (only for SCX-6320F) The memory is available. LSU Error A problem has occurred in . Try ... plug it back in the LSU (Laser Scanning Unit). No Answer (only for example. See 'System Data Options' in Standby mode, for SCX-6320F) The remote fax machine has not...more memory becomes available, or split the transmission into more than one operation. Memory Full (only for SCX-6320F) You are doing in the Add/Cancel operation, but there ...an You must use a Samsung-
User Manual (ENGLISH)
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Not Assigned (only for SCX-6320F) The speed dial location has no number assigned. Replace Drum The drum cartridge is not ready to respond to your poll. See...unauthorized cartridge. When you were trying to start again the job which you see the "No Cartridge" message after installing the cartridge, install a Samsung-approved cartridge. No Paper The paper in the paper exit area. the end of the Tray. Paper Jam 0 Paper has jammed in the... has turned off then on and the machine's memory has not been saved. You need to do before the power failure. 8 TROUBLESHOOTING 8.15
Not Assigned (only for SCX-6320F) The speed dial location has no number assigned. Replace Drum The drum cartridge is not ready to respond to your poll. See...unauthorized cartridge. When you were trying to start again the job which you see the "No Cartridge" message after installing the cartridge, install a Samsung-approved cartridge. No Paper The paper in the paper exit area. the end of the Tray. Paper Jam 0 Paper has jammed in the... has turned off then on and the machine's memory has not been saved. You need to do before the power failure. 8 TROUBLESHOOTING 8.15
User Manual (ENGLISH)
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...mode. *If the problem in DIMM, replace the DIMM. Correct the network settings. Not Assigned. Display Retry Redial? (only for SCX-6320F) Scanner Locked Toner Empty Replace Toner Toner Low DUPLEX JAM Function Impossible DIMM not installed NETWORK IP Conflict Not Assigned Meaning Solution The...are configured incorrectly. Replace the old cartridge with the QWERTY Keyboard/ Numeric key pad, or assign the email. 8.16 TROUBLESHOOTING Type the email manually with new one. See page 7.3. The scan module is almost empty. The toner is locked. An IP Conflict occurs when your ...
...mode. *If the problem in DIMM, replace the DIMM. Correct the network settings. Not Assigned. Display Retry Redial? (only for SCX-6320F) Scanner Locked Toner Empty Replace Toner Toner Low DUPLEX JAM Function Impossible DIMM not installed NETWORK IP Conflict Not Assigned Meaning Solution The...are configured incorrectly. Replace the old cartridge with the QWERTY Keyboard/ Numeric key pad, or assign the email. 8.16 TROUBLESHOOTING Type the email manually with new one. See page 7.3. The scan module is almost empty. The toner is locked. An IP Conflict occurs when your ...
User Manual (ENGLISH)
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.... Display Meaning Solution Send Error(SMTP) Your unit cannot connect with group mail Solution: Try removing the group mail association and then remove this entry 8 TROUBLESHOOTING 8.17 If failure persists, wait an hour or so for the network to delete an entry from the Address book which is disable in MFP...
.... Display Meaning Solution Send Error(SMTP) Your unit cannot connect with group mail Solution: Try removing the group mail association and then remove this entry 8 TROUBLESHOOTING 8.17 If failure persists, wait an hour or so for the network to delete an entry from the Address book which is disable in MFP...
User Manual (ENGLISH)
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... in between, email addresses - Delete the entry when group having the email addresses. Starting with maximum entries. And if the scanned one @ Enter valid email address. 8.18 TROUBLESHOOTING with more than one page is larger than the specified mail size. Display Mail Too Large Empty Address Book Address Book Full Group Empty Group...
... in between, email addresses - Delete the entry when group having the email addresses. Starting with maximum entries. And if the scanned one @ Enter valid email address. 8.18 TROUBLESHOOTING with more than one page is larger than the specified mail size. Display Mail Too Large Empty Address Book Address Book Full Group Empty Group...