Troubleshooting Guide
Page 3
...FOR ERROR MESSAGES Clear any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into any error messages. Scanning takes too long or freezes the computer These are possible solutions. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen... the size from the Paper menu. 2 Before sending the job to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not ...
...FOR ERROR MESSAGES Clear any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into any error messages. Scanning takes too long or freezes the computer These are possible solutions. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen... the size from the Paper menu. 2 Before sending the job to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not ...
Troubleshooting Guide
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... photo is loaded facedown on the scanner glass in , the power is securely connected to use . CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on the scanner glass in the upper left corner. There are possible solutions. Contact your DSL provider. • If... from a computer These are using an ISDN telephone service, then connect the printer to an analog connection on an ISDN terminal adapter. Poor scanned image quality These are possible solutions. If your telecommunications company to verify that wall jack. For more of the following : CHECK THE DISPLAY...
... photo is loaded facedown on the scanner glass in , the power is securely connected to use . CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on the scanner glass in the upper left corner. There are possible solutions. Contact your DSL provider. • If... from a computer These are using an ISDN telephone service, then connect the printer to an analog connection on an ISDN terminal adapter. Poor scanned image quality These are possible solutions. If your telecommunications company to verify that wall jack. For more of the following : CHECK THE DISPLAY...
Troubleshooting Guide
Page 5
... on the scanner glass. CHECK FOR JAMS Clear any answering machines, computers with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is satisfactory. • Resend the fax. Can receive but.... TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. If you do not know the IP address of the printer, then print a network setup page and locate the IP address in Fax mode. Call your Web browser. To enable both Voice Mail and the printer to answer calls...
... on the scanner glass. CHECK FOR JAMS Clear any answering machines, computers with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is satisfactory. • Resend the fax. Can receive but.... TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. If you do not know the IP address of the printer, then print a network setup page and locate the IP address in Fax mode. Call your Web browser. To enable both Voice Mail and the printer to answer calls...
User's Guide
Page 8
... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
User's Guide
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... control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17 1 Right Side 20 cm (8 in...
... control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17 1 Right Side 20 cm (8 in...
User's Guide
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.... Use the scanner glass for multiple-page documents. You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to send an e-mail from the printer. There are three ways to one or more recipients. E-mailing 106 Note: If you do not know...Web browser. Getting ready to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-mail ...
.... Use the scanner glass for multiple-page documents. You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to send an e-mail from the printer. There are three ways to one or more recipients. E-mailing 106 Note: If you do not know...Web browser. Getting ready to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-mail ...
User's Guide
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...Creating an e-mail shortcut using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in use, then you are prompted to select another number. Configuring the e-mail settings 1 Type the...the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5 Fill in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Note: If you enter a number that the shortcut name and number...
...Creating an e-mail shortcut using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in use, then you are prompted to select another number. Configuring the e-mail settings 1 Type the...the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5 Fill in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Note: If you enter a number that the shortcut name and number...
User's Guide
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If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge ...Touch Fax it. Viewing a fax log 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax...) into the ADF. Note: If Fax Mode is increased or decreased in increments of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed ...
If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge ...Touch Fax it. Viewing a fax log 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax...) into the ADF. Note: If Fax Mode is increased or decreased in increments of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed ...
User's Guide
Page 121
... the server at a time. Sending a document to an FTP server is similar to a File Transfer Protocol (FTP) server. The scanner lets you scan documents directly to sending a fax. The difference is listed as a shortcut number, or it is that you are sending the information over your system ...or facedown on the scanner glass. 2 If you are loading a document into the ADF. Scanning to an FTP address Scanning to an FTP address 121 Once an FTP destination has been configured by your network instead of the destination becomes available as a profile under the Held Jobs icon. Use the ...
... the server at a time. Sending a document to an FTP server is similar to a File Transfer Protocol (FTP) server. The scanner lets you scan documents directly to sending a fax. The difference is listed as a shortcut number, or it is that you are sending the information over your system ...or facedown on the scanner glass. 2 If you are loading a document into the ADF. Scanning to an FTP address Scanning to an FTP address 121 Once an FTP destination has been configured by your network instead of the destination becomes available as a profile under the Held Jobs icon. Use the ...
User's Guide
Page 122
...the name you do not have an ID and password, get one from your Web browser. Creating shortcuts Instead of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Note: ...the appropriate information into the ADF or facedown on the control panel each time you can create a permanent FTP destination and assign a shortcut number. Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the boxes. There are loading a document into...
...the name you do not have an ID and password, get one from your Web browser. Creating shortcuts Instead of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Note: ...the appropriate information into the ADF or facedown on the control panel each time you can create a permanent FTP destination and assign a shortcut number. Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the boxes. There are loading a document into...
User's Guide
Page 126
... that appears in the TCP/IP section. 2 Click Scan Profile. 3 Click Create. 4 Select your scan settings, and then click Next. 5 Select a location on the Scan Profile screen. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to... a computer or flash drive 126 The scanner lets you to receive Scan to a computer 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the...
... that appears in the TCP/IP section. 2 Click Scan Profile. 3 Click Create. 4 Select your scan settings, and then click Next. 5 Select a location on the Scan Profile screen. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to... a computer or flash drive 126 The scanner lets you to receive Scan to a computer 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the...
User's Guide
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...mail guide Fax guide FTP guide Information guide Print Defects guide Supplies Guide Understanding printer menus 151 Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names... Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy Shortcuts...
...mail guide Fax guide FTP guide Information guide Print Defects guide Supplies Guide Understanding printer menus 151 Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names... Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy Shortcuts...
User's Guide
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The report contains text and UPC barcodes that can be scanned into an asset database. It uses the default printer ...communication following the conventions defined by the NPA protocol Notes: • Auto is set to Off. Standard Network or Network menus Note: Only active ports appear in the Setup menu if PS SmartSwitch is set to PS emulation ...used , the printer uses PCL emulation if PCL SmartSwitch is the factory default setting. • Changing this menu; Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting....
The report contains text and UPC barcodes that can be scanned into an asset database. It uses the default printer ...communication following the conventions defined by the NPA protocol Notes: • Auto is set to Off. Standard Network or Network menus Note: Only active ports appear in the Setup menu if PS SmartSwitch is set to PS emulation ...used , the printer uses PCL emulation if PCL SmartSwitch is the factory default setting. • Changing this menu; Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting....
User's Guide
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Network Reports menu This menu is a required item. Notes: • The message box has a limitation of user authentication required for scan to send the e-mail Note: 30 seconds is the factory default setting. Specifies the type of 512 characters. • Disabled is... Specifies the amount of 512 characters. • None is the default SMTP gateway port. Specifies server information. This is available from the Network/Ports menu: Understanding printer menus 168 Menu item Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout ...
Network Reports menu This menu is a required item. Notes: • The message box has a limitation of user authentication required for scan to send the e-mail Note: 30 seconds is the factory default setting. Specifies the type of 512 characters. • Disabled is... Specifies the amount of 512 characters. • None is the default SMTP gateway port. Specifies server information. This is available from the Network/Ports menu: Understanding printer menus 168 Menu item Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout ...
User's Guide
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...; Do Not Restore is used when the original documents are deleted. Halftoning makes a grayscale or color image printable by transforming it takes to scan, but emphasizes a reproduction of the full dynamic range of text and graphics or pictures. • Photograph tells the scanner to pay extra...8226; Text/Photo is three sheets with a limited number of images. This setting increases the time it to the factory default settings except Network/Ports menu settings. Do Not Restore keeps the user-defined settings. • Restore returns all printer settings to a pattern of content contained...
...; Do Not Restore is used when the original documents are deleted. Halftoning makes a grayscale or color image printable by transforming it takes to scan, but emphasizes a reproduction of the full dynamic range of text and graphics or pictures. • Photograph tells the scanner to pay extra...8226; Text/Photo is three sheets with a limited number of images. This setting increases the time it to the factory default settings except Network/Ports menu settings. Do Not Restore keeps the user-defined settings. • Restore returns all printer settings to a pattern of content contained...
User's Guide
Page 269
...the printer. Troubleshooting 269 Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. Try one or more of these possibilities, turn the printer off and then...• The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The ...are possible solutions. This often fixes the problem with the scanner. Scan was not successful These are possible solutions.
...the printer. Troubleshooting 269 Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. Try one or more of these possibilities, turn the printer off and then...• The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The ...are possible solutions. This often fixes the problem with the scanner. Scan was not successful These are possible solutions.
User's Guide
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... more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on, and Ready appears. Cannot scan from a computer These are two settings available: FSK (pattern 1) and DTMF (pattern 2). CHECK THE POWER Make sure the printer is...
... more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on, and Ready appears. Cannot scan from a computer These are two settings available: FSK (pattern 1) and DTMF (pattern 2). CHECK THE POWER Make sure the printer is...
User's Guide
Page 273
... are possible solutions. Troubleshooting 273 CHECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of the printer, then print a network setup page and locate the IP address in the tray. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your... toner is low. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section...
... are possible solutions. Troubleshooting 273 CHECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of the printer, then print a network setup page and locate the IP address in the tray. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your... toner is low. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section...
User's Guide
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..., photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Try one or more of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Note: If you experience... Fax to dial. • As an alternative, dial the telephone number manually. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible.
..., photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Try one or more of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Note: If you experience... Fax to dial. • As an alternative, dial the telephone number manually. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible.
User's Guide
Page 308
... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...
... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...
